SaaStr

FEBRUARY 22, 2019

We invest all over the country and very much in Europe as well including Paris. I co-founded Talkdesk in 2011. And the first person doing that was actually Jason Lemkin which was when we grew up we Jason invested and he said no guys now you need to go and do things properly like find the V.P. You have to invest in H.R.

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Sales Hiring Scale Sales Recruiting Company Culture 112

Sales Hacker

MARCH 21, 2018

Eventually, I decided I’d had enough, so in 2011, I quit my lucrative B2B sales job and set up my own company. Strategy: Invest in the brand called “You” When I was in my early twenties, my dad taught me an extremely important lesson. Invest in your brand: Your personal/professional brand is your responsibility.

Sales 73

Sales Artificial Intelligence B2B Social Media 73

SaaStr

JUNE 10, 2020

Below, we’ve shared the transcript of Harry’s interview with David. David Politis: So I started BetterCloud in November, 2011, with the vision of providing exactly that, a platform to manage and secure these SaaS environments. That would have changed a lot of the investments and the roadmap and things like that. Harry Stebbings.

Scale 163

Scale Cloud Sales Hiring Technical Review 163

Sales Hacker

DECEMBER 2, 2019

Now, without further ado, let’s listen to this interview with Mary Rogul. She worked at HubSpot from 2009 to 2015 and was part of the enterprise scale up from 2011 through the IPO in 2014. Outreach has your back. About Mary Rogul and Crayon. Sam Jacobs: Welcome to the Sales Hacker Podcast.

Scale 52

Scale Sales Recruiting Sales Hiring Sales 52

SaaStr

JULY 1, 2021

Since 2011, over 500,000 projects have been built with PlanGrid. It became a part of our interview questions. What questions do you ask in the interview? It’s a team that’s only focused on a values type interview process. Every single candidate coming through Gusto does what we call a watermelon interview.

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VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 270

SaaStr

JUNE 25, 2019

I’ve been with the company since 2011. A little more about me, as I’ve said, I’ve been with Eventbrite since 2011. I started right at the end of 2011, and I started in the role of VP of engineering. This was what Eventbrite was in 2011 when I started. That’s my walk up music.

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Engineering Part-Time VPE Sales Hiring Scale 146

SaaStr

APRIL 25, 2019

We are an enterprise-focused VC fund in New York, and we invest in enterprise startups throughout the country and it’s both a privilege and a blast to be here with one of our WorkBench portfolio companies, DialPad with Craig Walker, founder and CEO, and Dan O’Connell, chief strategy officer and former CEO of Talk IQ.

Acquisition 146

Acquisition Technical Review Systems Review AI 146

Intercom, Inc.

JULY 1, 2019

“Product onboarding is the key to customer retention” The key area – and the area that’s most under-invested in for most businesses – is onboarding a customer successfully. Interview customers who have recently signed up for your product. You want to interview people who: Are trying to use your product.

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Retention Onboarding Subscription Payment Features 223

SaaStr

JULY 12, 2022

Now, I just invest in SasS companies. When you hire a VP of Sales and all they want to talk about in the interview is strategy, strategy, strategy, I’m not sure they’re a closer. investing in customer success as a function. I’ve interviewed so many VP of sales candidates for so many companies since then.

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Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 266

Intercom, Inc.

OCTOBER 29, 2020

We’ve decided to do something a little bit different this week, and today’s episode won’t be an interview where I interview Des or vice versa, it’s just going to be a conversation between the two of us. So we invested in this idea of making it easy to talk to customers. Why the hell is it so hard?

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. We’ve got an interview with Brandon Meyers, the chief revenue officer of ADARA. Now, without further ado, let’s listen to this interview with Brandon Meyers. And so I moved down there, I had an interview lined up.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

Teamgate

JANUARY 14, 2019

Funny enough, a few weeks later – absolutely devastated and not knowing what to do next – I was attending a talk by investigative journalist Nick Davies (who uncovered the phone hacking scandal of 2011 related to Rupert Murdoch and who has been one of my favourite media idols ever).

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Interviewing Startup Technical Review Technical Advisors 81

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And we made poor investment decisions in those areas. Jason: It took us about 15 months. It was a strategy of hope.

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Merchant Services Payment Methods Payments Payment Solutions 75

SaaStr

OCTOBER 16, 2020

Below, we’ve shared the transcript of Harry’s interview with Paul. In 2011 I got a call from Andrew Chen to come out and work for him at a startup that he was running, which was my first time working in a very, very rigorous environment, focused on user growth and experimentation. Harry Stebbings. Paul Rosania. Harry Stebbings: Cool.

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CTO Coach Sales Hiring CTO Hire Software Review 171

Intercom, Inc.

FEBRUARY 4, 2021

And we sold that to Rupert Murdoch in 2011 for about 80 million bucks. ” Dee: I read an interview with you where you said that with The Cool Planet Group, that there was a personal motivation where you wanted your next business venture to be something that made more than money, that did some good. So that’s the problem.

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Transportation Business Travel Underperforming Technical Team 183

Chart Mogul

SEPTEMBER 15, 2023

5 Reasons I Hate the Rule of 40 by Mikael Johnsson, SaaS Nordic While not necessarily completely useless, I would strongly argue that R40 is a metric applicable to the world of PE and public markets investing and is not a good metric for assessing the quality of venture-stage companies. Because this drives investment decisions.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

AUGUST 20, 2020

Below, we’ve shared the transcript of Harry’s interview with Kyle. I joined the company in 2011 when they had around 50 people as the third salesperson and shortly thereafter, within that first six months, raised almost a quarter billion dollars and the company started just growing exponentially. Harry Stebbings. Kyle Parrish.

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Sales Hiring Sales Recruiting Scale Technical Advisors 196

SaaStr

FEBRUARY 22, 2019

As for Nick, prior to Gainsight he was the CEO @ LiveOffice where he grew cloud archiving ARR from $2m in 2008 to $25m in 2011 and drove and negotiated the acquisition by Symantec for $115m in cash. I do want to break the interview today, Nick, into two quite distinct parts really. This is in the interview phase.

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Sales Hiring Customer Success Scale Sales Recruiting 118

Intercom, Inc.

JULY 25, 2018

Four of us signed the incorporation documents for Intercom Inc, in August 2011. Invest in your employee onboarding earlier than you think. Not learning how to interview managers or how to value management experience. That’s what this talk (now essay) is about: people. Narrator: It doesn’t. There can be founder fallouts.

Scaling 152

Scaling Startup Headcount Engineering 152

SmartKarrot

JANUARY 18, 2022

India has seen exponential growth in SaaS investments in the last decade. Instead of marketing, Zoho invests in R&D and customer service. Found in 2011 by Sanjoe Jose, Talview is one of the fastest hiring and recruitment software for enterprise employers. Zoho is committed to offering outstanding customer service.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

SaaStr

APRIL 24, 2020

Below, we’ve shared the transcript of Harry’s interview with John. I think it was 2011 when they did the annual analyst meeting, and they dropped their revenue forecast by $100 million. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. Harry Stebbings.

Scale 213

Scale Leadership Strategy Technology 213

SaaStr

JUNE 3, 2020

Below, we’ve shared the transcript of Harry’s interview with Michael. So, fast forward, we got bought by Yahoo in 2011, for a little under $300 million. For me, it’s about future proofing, it’s about making the necessary decisions and investments that hold up over time, and scale as you scale. Harry Stebbings.

Sales Hiring 175

Sales Hiring Scale Technical Advisors Systems Review 175

SaaStr

SEPTEMBER 6, 2019

Below, we’ve shared the full transcript of Harry’s interview with Jon Herstein. That was 2011. But Jon, as I said, I’ve changed my interview style over the past 1500 episodes, and one of the ways I’ve done so is essentially by asking questions when I’m just too intrigued, even if that means going off schedule.

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Sales Hiring Scale Underperforming Technical Team Software Review 130

SaaStr

NOVEMBER 21, 2020

Below, we’ve shared the transcript of Harry’s interview with Rob. Both of us and our third co-founder, Jason Purcell, were at a company called Endeca, which was a search engine for e-commerce, exited to Oracle for over a billion dollars in 2011. Harry Stebbings. Rob Gonzalez. Harry Stebbings: We are back.

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SaaS Payments Scale Payment Services Payment Solutions 268

SaaStr

MARCH 20, 2019

At Twilio, we had a set of nine things for our original values and we set those out in 2011 and then a few years later when we realized that there was a bunch of things you missing about what we expected from a leadership standpoint, actually. That makes it even more important for you to invest in your app outs. Are you ready?

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Underperforming Technical Team Development Software New CTO 131

Sales Hacker

NOVEMBER 4, 2019

In 2011, he had a board-level disagreement with his shareholders … so he bought them out, to radically focus on his customers. Zvi raised a lot of money many years ago — the last time he raised money was 2011. Now, without further ado, let’s listen to this interview with Zvi Guterman. Zvi is a serial entrepreneur.

Scale 43

Scale CTO Coach Cloud New CTO 43

SaaStr

JUNE 12, 2020

This interview was recorded in February 2020. Below, we’ve shared the transcript of Jason’s interview with Wade. But when you can’t afford domain names in 2011 because they’re all taken, you get the one with one P because that’s what’s available. This podcast is sponsored by Guru. Wade Foster.

Cloud 173

Cloud Engineering Sales Recruiting Scale 173

SaaStr

OCTOBER 25, 2019

Below, we’ve shared the full transcript of Harry’s interview with Liat Bycel or you can jump to the transcript of Jason’s interview with Loren. Jason’s interview with Loren: Announcer: You’re listening to SaaStr’s podcast, the best in SaaS content to help you scale up and grow faster. Harry Stebbings.

Sales Hiring 113

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 113

Sales Hacker

APRIL 20, 2021

Lloyed Lobo : So we started the company many moons ago in late 2011, early 2012. So now you can invest in the company and grow it. Lloyed Lobo : And my hack is, every week I interview two smart people that I respect a lot for an hour like this. Sam Jacobs : How old is the company? But we started as a consulting firm.

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Scale Scaling Startup AI Search 92