SaaStr

JUNE 11, 2019

And that’s really good when you’re scaling part of the team that looks like yourself. But when you need a CFO, let’s say, or you need an outstanding VP of engineering or maybe a VP of sales, which is even more different to find for an engineer, you don’t know who these people are. One, a VP sales.

Merchant Services 219

Merchant Services Part-Time VPE Sales Hiring Scale 219

SaaStr

MAY 30, 2019

So, I’m going to start with just a little bit about my background and we’re going to talk about some lessons I’ve learned in building SaaS companies to scale. We sold that to IBM in 2003, and it was a fantastic experience. I’m going to share some lessons. We built that business to about $800 million.

Scale 138

Scale Leadership Finance Software Review 138

Andreessen Horowitz

SEPTEMBER 25, 2023

You have this perverse economy of scale. They have lower margins and they’re much harder to scale. This leads to something that most investors know, which we call the dreaded AI mediocrity spiral. The value accrues to large companies that can actually seek these perverse economies of scale. What is it?

Generative AI 96

Generative AI AI Artificial Intelligence Scale 96

Kellblog

JUNE 7, 2020

Having contemplated the bad things that can happen to your category and reviewed some basic principles of categories, there is only one answer to the question: lead. You need to lead in three ways: Grow like a weed. Lead the evolution of your category by talking about your vision and your plan to realize it. Then do it again.

Scale 104

Scale Underperforming Technical Team Technical Review Finance 104

Neil Patel

SEPTEMBER 12, 2020

Or perhaps you work in marketing and are looking for ways to test and optimize your sales funnels. For instance, you may be setting up an online shop and your primary consideration may be a low learning curve, whereas somebody else may be thinking about a platform that can allow them to scale easily. Ease of use.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

SaaStr

APRIL 18, 2019

But my co-founders has done an amazing job, creating a scale platform that now has 600,000 reviews and 3 million SaaS software buyers coming every month looking for products like yours. Once you’re selling and starting to scale and now you need a team. And by 2003 we were almost out of business. And selling with passion.

Sales Recruiting 162

Sales Recruiting VP of Engineering Scale SaaS Payments 162

SaaStr

JUNE 23, 2019

And that’s really good when you’re scaling part of the team that looks like yourself. But when you need a CFO, let’s say, or you need an outstanding VP of engineering or maybe a VP of sales, which is even more different to find for an engineer, you don’t know who these people are. One, a VP sales.

Merchant Services 191

Merchant Services Part-Time VPE Sales Hiring Scale 191

Totango

FEBRUARY 22, 2021

Brady would go on to lead the Patriots to 17 division titles, 13 AFC Championship Games, nine Super Bowl appearances, and six Super Bowl wins before transferring to the Tampa Bay Buccaneers in 2020 and leading that team to win its first Super Bowl title since 2003. Totango Sets New Records.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

SaaStr

APRIL 24, 2020

327: John Mellor is Chief Strategy Officer @ Domo, the company that allows you to leverage BI at scale to empower your team with data. In Today’s Episode We Discuss: * How did John make his way into the world of SaaS over 2 decades ago and how did that lead to his running a $3Bn ARR business line at Adobe and lead to his joining Domo?

Scale 209

Scale Leadership Strategy Technology 209

Valuize Consulting

JUNE 10, 2020

Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. This leads us to the reality of customer success processes in many companies today. Or perhaps not.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

User Pilot

MARCH 23, 2022

Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. NPS is a type of user survey developed in 2003 by Bain & Company. It typically involves two questions: the first is using a scale to ask users how likely they are to recommend a product. Take note of these and see what you can do.

Scale 82

Scale SaaS Software Review Benchmarks 82

Neil Patel

DECEMBER 10, 2019

Now to be fair, this was back in 2003 when it wasn’t that hard to rank on Google (or any other search engine for that matter). Next thing you know I was collecting 5 figures in monthly checks and my “renters” were ecstatic because they were generating sales at a fraction of the costs compared to what they were spending on paid ads.

Scale 145

Scale Engineering Pricing Scaling 145

Intercom, Inc.

JANUARY 24, 2019

Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. We’re helping startups and scale-ups that are strategically aligned with Salesforce, which is actually very important in terms of actually delivering solutions.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

SaaStock

MARCH 1, 2019

As we first looked at bringing our leading SaaS conference to Asia and considered what help we could offer, we thought about localization and know-how about legal and cultural differences as some of the critical success factors. It’s one of the leading financiers of top notch companies like Facebook, Twitter, Spotify, and many more.

SaaS Payments 190

SaaS Payments Venture Capital Telecommunications Payment Services 190

Tom Tunguz

SEPTEMBER 21, 2014

We will explore revenue growth, average revenue per customer, sales efficiency, payback periods, net income, gross margin and engineering spending. Founded in 2003, Tableau followed a more gradual revenue growth curve than the median SaaS company. In these plots, I’ve used Tableau’s colors as a consistent legend.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

User Pilot

APRIL 27, 2023

” and asking them to rate it on a scale from 0 to 10. Net Promoter Score, often abbreviated to NPS, was first devised in 2003. Respondents then answer on a scale from 0 to 10, with 0 being “ Not Likely ” and 10 being “ Very Likely ”. Then you can lead them to success within your product. Ask for reviews in-app.

Software Review 52

Software Review SaaS Technical Review Scale 52

Sales Hacker

DECEMBER 30, 2019

This week on the Sales Hacker podcast, we speak with Justin Welsh , Founder at The Official Justin. Justin is the former SVP of sales at PatientPop and a current advisor to it, as well as a tremendous number of SMB SaaS companies. Subscribe to the Sales Hacker Podcast. Sam Jacobs: Welcome to the Sales Hacker Podcast!

Sales Hiring 52

Sales Hiring Revenue Scale Underperforming Technical Team 52

SaaStr

JULY 17, 2020

Look at Model T sales or something. Last month, housing sales in the US are actually ahead of last year, like literally ahead. I think it’s more overall more like 2000 to 2003 in Silicon Valley, but there’ll be some industries and some verticals that either aren’t affected as much or snap back very quickly.

Venture Capital 169

Venture Capital Travel PayPal Scale 169

Intercom, Inc.

SEPTEMBER 12, 2019

And make no mistake: this can happen at scale – as it did with Myspace, which died a public death despite having millions of users. As much as I like to bag on about Facebook, they were scaling at such a rate at that stage that the inevitable was going to happen. There is an ROI on good design. And it did. Myspace peaked.

Systems Review 112

Systems Review Scale Consulting Travel 112

Outseta

SEPTEMBER 11, 2017

In 2003 we realized that CMOs were really struggling with the auction-based nature of media buying in Search and we knew that was a math problem we could solve in a way that would tie directly to their business success. Soren: This was 2003, and I was working as Head of Business Development for a web engineering company in Boston.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

Outseta

AUGUST 23, 2017

We don’t have any agreed upon budgets, or any sales reps with quotas. Sales quotas and forecasts can hurt your business… and we’ve all seen it Let me start by saying that I live in the same world that you do, one where it’s nearly impossible to avoid being beaten over the head with messaging citing the importance of goal setting.

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52

Sales Hacker

JULY 28, 2020

This week on the Sales Hacker podcast, we speak with Steven Broudy , Vice President and Head of Sales at Bevy, which helps companies build virtual communities. Steven is a long time SaaS sales executive, having worked at MuleSoft before coming to Bevy. Subscribe to the Sales Hacker Podcast. We’re on iTunes.

Sales Hiring 61

Sales Hiring Scale Interviewing Leadership 61

SaaStr

JULY 15, 2020

Last month, housing sales in the US are actually ahead of last year, like literally ahead. I think it’s more overall more like 2000 to 2003 in Silicon Valley, but there’ll be some industries and celebrated goals that either aren’t effected as much or snap back very quickly. Somehow this defies logic but is true.

Investment 148

Investment Scale Travel Venture Capital 148

SmartKarrot

AUGUST 23, 2022

It is one where customers evaluate their association with the brand on a scale of 1 to 10. The NPS was developed in 2003 by Fred Reichheld of Bain & Company as a customer loyalty metric. A net promoter score generates a positive growth prospect and improves brand presence. Complex to put into practice. The Passive Problem.

Scale 10

Scale Underperforming Technical Team Systems Review Software Review 10

SmartKarrot

SEPTEMBER 22, 2022

The Net Promotor Score was created by Fred Reichheld in 2003 and is used by businesses globally. Customer loyalty is a huge aspect for any business to drive success and scale their business. Customers choose an answer on a scale from 0- 10, where 0 is not likely and 10 is highly likely. Like what you are reading?

Software 10

Software Scale Benchmarks Branding 10

SmartKarrot

MAY 18, 2022

Banner ads: Banner ads on websites and apps are a wonderful way to push product recommendations based on the prospects’ interests. Recommendations: This is yet another common technique that has been in use since 2003. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Technical Review 10

Technical Review Scale Customer Lifetime Value Social Media 10

SaaStr

APRIL 25, 2019

So, I joined Google early on in 2003. The first engineer that I sat next to … And I was in sales. We took 14 million that was led by a Salesforce and Scale Ventures line, a couple of other fantastic investors. We were always building a full platform that a sales or a support organization could go and buy.

Acquisition 144

Acquisition Technical Review Systems Review AI 144

Outseta

OCTOBER 16, 2017

10-25 minutes - Aaron shares how MindTouch now uses a customer success blueprint with each of their customers, which drives alignment not only throughout the sales and onboarding process but also across departments and with relevant executive sponsors. So I went around to the different product teams.

Interviewing 40

Interviewing Customer Success SaaS Software Review 40