Trending Articles

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The Sheer Momentum You Need For an Enduring IPO in SaaS: 63% Average Growth

SaaStr

We took a look at the SaaS leaders that are doing well today, in today’s world and that have IPO’d in the past few years. Samsara, Toast, Klaviyo, ServiceTitan and Procore. Their Average Growth Rate in Year Before IPO: 63% (excluding prior generation) The Numbers *Top performer from prior generation of SaaS IPOs (2010-2015 era) The SaaS Leaders: 1.

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How AI Search Is Revolutionizing SaaS Marketing, and What You Should Do About It

FastSpring

The rise of AI-driven search is transforming how potential customers discover software solutions — and what SaaS marketers must do to stay competitive. Your potential customers are no longer just Googling “best project management software” or “CRM for small business.” They’re asking ChatGPT to compare your product features, getting personalized recommendations from AI tools, and discovering solutions through conversations rather than traditional search results.

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Hidden Technical Debt in AI

Tom Tunguz

That little black box in the middle is machine learning code. I remember reading Google’s 2015 Hidden Technical Debt in ML paper & thinking how little of a machine learning application was actual machine learning. The vast majority was infrastructure, data management, & operational complexity. With the dawn of AI, it seemed large language models would subsume these boxes.

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DFW SaaS Meetups & Community Resources Everyone Should Know

SaaS Metrics

DFW SaaS connects over 500 local SaaS leaders through monthly events that deliver industry insights and strategic networking opportunities. As part of the SaaStock Local network, you’ll gain access to global resources while maintaining a local focus. You can sign up on their website to receive event updates, contribute as a speaker, Read more The post DFW SaaS Meetups & Community Resources Everyone Should Know first appeared on SaaS Metrics.

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Airflow Best Practices for ETL/ELT Pipelines

Speaker: Kenten Danas, Senior Manager, Developer Relations

ETL and ELT are some of the most common data engineering use cases, but can come with challenges like scaling, connectivity to other systems, and dynamically adapting to changing data sources. Airflow is specifically designed for moving and transforming data in ETL/ELT pipelines, and new features in Airflow 3.0 like assets, backfills, and event-driven scheduling make orchestrating ETL/ELT pipelines easier than ever!

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Everboarding explained: the customer success growth strategy that goes beyond onboarding

ChurnZero

Quick summary: Everboarding is a continuous, adaptive approach to customer engagement that extends onboarding across the full customer journey. By personalizing support and education over time, everboarding helps CS teams increase retention, reduce churn, and deliver ongoing value. A comprehensive onboarding strategy is still at the top of any customer success team’s list.

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The Sales Strategy Conquering the AI Market

Tom Tunguz

What happens when technology evolves faster than your sales process can adapt? The last fifteen years, startups focused on building software around very well understood processes. We had built an assembly line for software sales, SDR to AE to customer success manager. We calculated ratios between these three total cost of sales and drove the factory to ever improved yields.

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Seeking a Gainsight Competitor? Here are My Recommendations as a CS Lead

User Pilot

What’s your biggest challenge with customer success? Onboarding new users effectively. Driving adoption of key features. Collecting and acting on user feedback. How are you currently tracking user activation? With product analytics tools, but it’s hard to see the whole picture. Manually, which is time-consuming and often inaccurate. We aren’t formally tracking activation at the moment.

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Scale Smarter with Kubernetes: A SaaS Platform for Growth

SaaS Metrics

For SaaS companies, growth is both a goal and a technical challenge. As user bases expand and demand surges, platforms must deliver consistent performance, rapid feature releases, and bulletproof reliability, without compromising cost control or developer agility. However, many organizations quickly discover that their existing infrastructure cannot keep pace.

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Navigating AI metrics

Intercom, Inc.

How do you lead a support team in this new world with AI metrics? The technology is amazing, but our assumptions and processes for understanding and leveraging AI metrics are very different from traditional support metrics. Our new CX Score is the perfect example. This post originally featured in our AI-first customer service newsletter, The Ticket.

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Build the Case: Quantify the Real Costs of In-House Testing and QA Gaps

Underinvesting in software testing costs more than you think, and now you can prove it. This guide helps you quantify hidden costs like developer time, support overhead, tech debt, and lost revenue. Use the companion calculator to model your own data, and present your findings with a ready-to-edit presentation template. Whether you're making the case to leadership or validating outsourcing, this toolkit gives you the numbers and tools you need.

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The Great Flattening: Growth Rates for B2B Leaders from 2020-2025

SaaStr

What the revenue trajectories of Snowflake, Shopify, Okta, and Twilio tell us about the new normal in B2B and SaaS. Remember when 100%+ growth was table stakes for SaaS startups? When VCs would literally walk away from any SaaS company not doubling revenue year-over-year? That’s still there in the top AI start-ups. But outside of Palantir, not in any of the classic public SaaS companies.

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Clouded Judgement 7.18.25 - The Return of the Point Solution

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now The Return of the Point Solution Different type of post this week. Instead of macro commentary, market commentary or some specific piece of AI commentary, I thought I’d treat this weeks post more as a personal journal entry.

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5 Reasons To Use Split Testing + How To Start Fast

The Daily Egg

When you are ready to test big ideas on your website, split testing is ideal. A/B testing is great for looking at individual page elements. The post 5 Reasons To Use Split Testing + How To Start Fast appeared first on The Daily Egg.

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Data Governance: The Hidden Backbone of Scalable SaaS Operations

SaaS Metrics

In today’s data-driven business landscape, scaling a SaaS operation involves more than shipping features and acquiring users. Under the hood, one discipline plays a quiet yet critical role in enabling growth, maintaining customer trust, and avoiding legal landmines: data governance. While terms like “growth hacking” and “machine learning” dominate headlines, data governance.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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AI in Marketing: How It Works + Examples

Neil Patel

If you’re not using AI in marketing, you’re already falling behind. Artificial intelligence (AI) tools are becoming more and more prominent, and many have functions specifically designed to help marketers better promote their products and services. Throughout this article, we’re going to dive deeper into what AI in marketing looks like, sharing the benefits of taking advantage of AI, how AI can be used in marketing, plus some AI marketing tools to get you started.

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Dear SaaStr: How Do I Know If I Have Product-Market Fit for Real in the Early Days?

SaaStr

Dear SaaStr: How Do I Know If I Have Product-Market Fit for Real in the Early Days? We Sell to SMBs. You’ll know you’ve hit product-market fit (PMF) in B2B SaaS when a few key things start happening consistently: Your Customer Count is Growing Rapidly : For early-stage SaaS, doubling your customer base monthly—even from a small base—is a strong signal.

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From Paper to Payment in a Click: How Usio’s eBilling Solution Makes the Transition Fast, Simple, and Smart

USIO

In 2024, over 90% of consumers said they prefer to receive bills digitally—but nearly half of U.S. businesses still rely on paper mail. Why? Because the transition from print to digital sounds more like a tech project than a business upgrade. Take this real example: A growing utility company in the Midwest had been printing and mailing over 40,000 paper bills a month.

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The GTMnow Podcast Bonus: The Next Digital Revolution: You Optimized for Humans, Now You Have to Optimize for AI | with Mike Walrath (CEO of Yext)

Sales Hacker

The GTMnow Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube This bonus episode explores one of the most important shifts happening in go-to-market right now: the move from optimizing for humans to optimizing for AI. Mike Walrath , CEO of Yext and former founder of Right Media (acquired by Yahoo for $850M), shares why this change is as big — or bigger — than the first wave of digital transformation.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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The Biggest Lessons I Learned From the HCU So Far

The Moz Blog

Struggling to recover from Google's HCU updates? Learn data-backed strategies to protect your site by understanding topical radius and helpful content signals.

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Website Redesign: 11-Step Process From Audit to Launch

Neil Patel

Think a website redesign is just about fixing your homepage or refreshing the layout? Think again. Too often, these projects focus on changing the look or chasing the latest trends. But if your redesign doesn’t fix what’s actually broken, your site won’t perform any better or win you more business. In this guide, I’ll show you what a website redesign really involves and walk you through my agency’s 11-step process — including mistakes to avoid.

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Dear SaaStr: How Should I Build Our First Sales Comp Plan?

SaaStr

Dear SaaStr: How Should I Build Our First Sales Comp Plan? Creating a sales commission plan is critical for motivating your team and aligning their incentives with your company’s goals. Here’s how to approach it, step by step, along with some best practices: 1. Start with the Basics: Commission Structure Base + Commission : Most SaaS companies pay a modeset base salary plus commission.

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How Buy Now Pay Later Affects Business Cash Flow

USIO

Buy Now Pay Later (BNPL) is no longer just a buzzy trend in e-commerce—it’s a strategic tool. As more businesses explore flexible payment offerings, it’s critical to understand how BNPL impacts one of your most vital metrics: cash flow. For companies offering or integrating Buy Now Pay Later, the ripple effects on liquidity, forecasting, and vendor management can be powerful.

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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

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Affordable Software Developers in Latin America: Fact vs. Fiction

TurnKey Labs

Think Latin America is full of dirt-cheap developers ready to code your next big thing for pennies? Think again. Yes, LATAM talent can be far more cost-effective than U.S. or European teams, but the myth of ‘cheap labor’ often blinds companies to the real story. The truth?

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SparkToro’s New Graph Visualizations Make Copy/Paste/Present Easy as Pie

Sparktoro

Starting today, there are customizable graph visuals in almost every section of SparkToro’s reports. Because why the heck should you have to be an Excel visualization expert on top of the 500 other things your boss/team/client expects of you? Friends, we’ve got your back.

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17 Proven Ways to Increase Your Conversion Rate (Most Marketers Miss These)

Dubb

Why Increasing Conversion Rates Matters More Than Ever In the world of digital marketing and eCommerce, conversion is everything. Whether it’s getting a visitor to sign up for a newsletter, download a lead magnet, or make a purchase, the success of your business depends on how well you can turn clicks into action. But most The post 17 Proven Ways to Increase Your Conversion Rate (Most Marketers Miss These) appeared first on Dubb Blog.

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Dear SaaStr: How Do I Turn Down a Big Multistage VC For Our Seed — But Keep Them Warm for the Series A?

SaaStr

Dear SaaStr: How Do I Turn Down a Big Multistage VC For Our Seed — But Keep Them Warm for the Series A? If you’re telling a multi-stage VC that you’ve signed a term sheet with someone else, the key is to leave the door open for future collaboration while maintaining professionalism and optimism. Do this right — and you’ll have a great, already prepped lead for the Series A.

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What’s New in Apache Airflow® 3.0—And How Will It Reshape Your Data Workflows?

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

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The Question I Ask Myself Before I AI

Tom Tunguz

In working with AI, I’m stopping before typing anything into the box to ask myself a question : what do I expect from the AI? 2x2 to the rescue! Which box am I in? On one axis, how much context I provide : not very much to quite a bit. On the other, whether I should watch the AI or let it run. If I provide very little information & let the system run : ‘research Forward Deployed Engineer trends,’ I get throwaway results: broad overviews without relevant detail.

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The Ultimate Monthly Website Maintenance Checklist

Neil Patel

When’s the last time you checked in on your website’s health? Minor issues like slow load times, broken links, and outdated plugins pile up fast and quietly chip away at your site’s performance and lead to a bad user experience (UX). On top of that, poor website maintenance can hurt your SEO, security, and conversions. One study found that about 13 percent of people will leave a website if it takes more than 2 seconds to load.

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How Intelligent Agent Systems Are Reshaping EHR Software for Medical Practices

How To Buy Saas

For years, electronic health records (EHRs) have been a source of both progress and frustration in the healthcare industry. While they’ve improved access to patient data and compliance documentation, many providers still find them clunky, time-consuming, and disruptive to patient care. But that’s changing—fast. Thanks to a new generation of intelligent agent systems , EHR software is no longer just a digital filing cabinet.