Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. You can’t grow your business if your customers don’t trust you with their sensitive data. And that’s where people like Adam Markowitz come in. Less than a year later, Drata was launched.

Scale 211

Scale compliance Software Review Technical Review 211

Intercom, Inc.

AUGUST 18, 2022

When you reach senior level on an engineering track, you’re expected to be optimal in your hard skill set. You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. As a staff engineer, a lot of your energy goes into cross-team collaboration for the vision and strategy.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Neil Patel

JANUARY 19, 2021

It tackles one of the most challenging aspects of running an online business: Supplying thorough information for your customers. This type of software tool helps answer any doubts users have before they become paying customers. So not only do you look more efficient, but you also serve your customers better.

Software Review 95

Software Review Software Scale Systems Review 95

Neil Patel

NOVEMBER 30, 2020

If there’s one thing you need from your digital marketing toolbox, it’s efficiency. You need access to real-time data so you can quickly make the most effective decisions and convert those all-important leads into paying customers. iPaaS integrates your SaaS applications and cloud services. The problem? It’s simple.

Marketing 110

Marketing Scale Technical Review compliance 110

Neil Patel

JANUARY 12, 2021

Don’t get me wrong, it would be amazing if you have the capital and the ability to speak fluent geek, but having a stable internet connection and just an hour or two of your time is just as good. Your 2-Minute Cheat Sheet. Here’s your quickstart guide to making a website. Next on your list would be to market your business.

Technical Advisors 142

Technical Advisors Software Review Technical Review Systems Review 142

Neil Patel

OCTOBER 27, 2020

If you want to build a website for your business, it’s no different. Everything from a site builder, perhaps using a website template to web design and using social media to develop your new business website. Climbing a mountain takes months or years of hard work from training to actually hiking the mountain. But that’s not fair.

Underperforming Technical Team 145

Underperforming Technical Team Social Media Marketplace as a Service Software Review 145

Neil Patel

DECEMBER 17, 2020

If optimizing your business processes sounds like a good idea, this post will tell you everything you need to know about how to find the perfect BPM software for you. And not just you, but your employees, customers, and potential clients, too. Thankfully, you can break your search down into three essential goals.

Payments 131

Payments Payment Solutions Software Review Payment Services 131

Chart Mogul

MARCH 30, 2020

How do you manage the process of accepting money from your customers? Building your own billing system can be a world of pain, risk and complexity, so what options are out there for integrating a third party product? Billing is the lifeline of your subscription business. Why is billing critical for my business?

Payment Solutions 90

Payment Solutions Merchant Services Payment Features SaaS Payments 90

User Pilot

DECEMBER 18, 2020

So – in this post, we are going to show you how to ‘diagnose’ the reasons for user disengagement, how you can properly identify your disengaged users in Userpilot, and what tactics to apply to each segment of disengaged users to bring them back to your product – both in-app and outside of it. Table of Contents.

Engagement 98

Engagement Strategy Underperforming Technical Team Social Media 98

All that Saas

DECEMBER 6, 2021

In this Desktop Central review, we will talk about how this software can change your lives easier. ManageEngine is a company that provides your company with the ultimate Endpoint Management solution. You only need internet access and with just a few clicks you can manage your office network from the comfort of your home.

Systems Review 52

Systems Review Software Review Technical Review Pricing 52

OpenView Labs

NOVEMBER 1, 2019

In essence, pilots are a really expensive backup to guard against autopilot software failure. This sparked an epiphany: If you can get software to perform a task, and only need people as backup when/if that software fails, you can do amazing things. Deputy makes managing work-life easier for both business owners and their workers.

Software Review 43

Software Review Technical Review Transportation Growth Hacking 43

All that Saas

DECEMBER 6, 2021

In this Desktop Central review, we will talk about how this software can change your lives easier. ManageEngine is a company that provides your company with the ultimate Endpoint Management solution. You only need internet access and with just a few clicks you can manage your office network from the comfort of your home.

Systems Review 40

Systems Review Software Review Technical Review Pricing 40

SaaStr

APRIL 25, 2019

And of course, last year as one of your investors, when we learned of your plans to acquire Talk IQ, we were thrilled to hear that. And of course, last year as one of your investors, when we learned of your plans to acquire Talk IQ, we were thrilled to hear that. Want to see more content like this session? Ready to go?

Acquisition 153

Acquisition Technical Review Systems Review AI 153

The Marketing & Growth Hacking Publication

FEBRUARY 23, 2019

Customers are 10% more likely to ditch a shopping cart on their mobile devices than when shopping on a desktop computer. Abandoned cart emails are the primary tool merchants have for luring fickle customers back in. The key to sending successful emails is to know your customers?—?what Hardware can be a factor.

Merchant Services 40

Merchant Services Growth Hacking Sales Pricing 40

Sales Hacker

SEPTEMBER 8, 2020

It’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. Subscribe to the Sales Hacker Podcast. We’re on iTunes. And on Stitcher. Show Agenda and Timestamps. Show Introduction [00:10]. How Sapper Consulting built REGIE [07:20.

Scale 71

Scale Artificial Intelligence Sales Recruiting Consulting 71

Chart Mogul

MARCH 30, 2020

How do you manage the process of accepting money from your customers? Building your own billing system can be a world of pain, risk and complexity, so what options are out there for integrating a third party product? Billing is the lifeline of your subscription business. Why is billing critical for my business?

Payment Solutions 52

Payment Solutions Merchant Services Payment Features SaaS Payments 52

Neil Patel

JANUARY 21, 2021

You should choose plugins based on your needs instead of blindly following a list. We’ve compiled a list of a few factors you should consider to narrow down your search to determine the right fit for your website. Search the plugin directory and pick a few options you think will suit your needs best. WordPress is awesome.

Payment Methods 145

Payment Methods Software Review Scale Payments 145

SaaStr

OCTOBER 16, 2020

385: Paul Rosania is the Founder & CEO @ Balsa, the company that recognizes that builders move the world forward and so they are building the best second screen for builders, integrating tools you already use like Jira, GitHub, and Figma. How does Paul approach such large product decisions today? How will the support they receive change?

CTO Coach 179

CTO Coach Sales Hiring Software Review CTO Hire 179

Neil Patel

MARCH 3, 2021

If you are reading this post because your site’s been hacked, download Sucuri now and get the company’s help completely removing the problem. A security breach on your WordPress site can kill your business instantly. All the hard work you put into building your brand and customer trust is on the line.

Software Review 129

Software Review Underperforming Technical Team Technical Review Systems Review 129

Intercom, Inc.

DECEMBER 2, 2021

The core of algorithms and systems is data models. When tackling a technical design for a system, make sure you always understand the data models first. Your default operating cadence should be to run – it’s important startups don’t compromise on speed. And now for something completely different. Intercom co-founder Ciaran Lee.

Engineering 178

Engineering Technical Review Systems Review Underperforming Technical Team 178

SaaStr

JUNE 19, 2020

Jason Lemkin: And I want to talk about that because there’s no reason, if you’re pitching investors, that your pitch should be in the middle of the bell curve. 344: Given that so many VC pitches are over Zoom now, we thought it would be worth sharing the things it’s easy to get wrong when pitching investors. Rookie errors.

Software Review 173

Software Review Technical Review Sales Hiring Investment 173

Neil Patel

FEBRUARY 10, 2021

What do you want people to do when they visit your site? Sign up for your newsletter? These plugins will help you attract more customers and make things convenient for everyone. #1 Gravity Forms goes beyond your typical contact form. If you’re a developer who wants to make your form unique, Gravity Forms can help.

Payment Solutions 111

Payment Solutions Payment Methods Payments PayPal 111

SaaStr

AUGUST 5, 2019

Rajesh is going to walk you through the key elements of winning the long game in SaaS – how to win customers, how to create long-term relationships, and how to avoid churn. He will also provide insights on the differences between commercial and enterprise customers and the key metrics to keep an eye on as you grow your business.

Sales Recruiting 170

Sales Recruiting Construction Scale SaaS 170

Sales Hacker

AUGUST 18, 2020

Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement and help carry the load to help keep your team doing what they do best, winning. Outreach revolutionizes customer engagement by moving away from siloed conversations to a streamlined and customer-centric journey.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

Chart Mogul

FEBRUARY 27, 2020

Reilly Chase knew that raising prices would not sit well with all of his customers. The majority of our customers are IT/MSP service providers and WISP operators. In January 2020, I decided to run a pricing experiment by increasing the price of the minimum plans at HostiFi from $19/month to $49/month for new customers.

Outsourcing Services 131

Outsourcing Services Revenue Outsourced Development Scale 131

SaaStr

JULY 1, 2020

Raise your hand if you can hear me, everybody here. We will have more time, I hope, for Q&A today, so I’ll bring it up again, but as folks, hit the Q&A, add your questions. An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19.

Merchant Services 184

Merchant Services Scale Sales Recruiting Sales 184

SaaStr

MAY 22, 2020

Bevy is a customer-to-customer community management platform, building products that brands use to build, grow and manage their community event programs, both virtual and IRL for companies like Slack, Twitch, Salesforce, Atlassian, and Duolingo. In 2019, CMX was acquired by Bevy, where David now serves as the VP of Community.

Technical Advisors 218

Technical Advisors Engagement Startup Benchmarks 218

Neil Patel

DECEMBER 24, 2020

Website monitoring helps you identify your site’s performance problems in real-time. Did you know a 2017 Google study showed that just one second of delay in page loading can reduce your page views by 11% and bring down the conversion rate by 7%? We haven’t even gotten to the impact an unavailable webpage has on your business.

DevOps as a Service 145

DevOps as a Service Software Review GCP(Google Cloud Platform) Systems Review 145

Hull

SEPTEMBER 8, 2019

One of our biggest customers needs their data delivered by 9 AM, and I’m getting up before sunrise to triple-check every data point before their delivery. Pray to the data gods for an inbox without 500 Zendesk ticket escalations. Let’s take the customer data space for example. My name is Tim Liu.

Data 58

Data Identity management Underperforming Technical Team Travel 58

ChurnZero

AUGUST 18, 2020

Your business success and your customers’ success are inextricably linked. Customers won’t succeed if they don’t embrace your product. You can’t grow if the customer doesn’t achieve their objectives, provide feedback, and validate your value by advocating their results as social proof. Q&A Recap.

Engagement 98

Engagement Technical Review Customer Success Systems Review 98

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference. The Debate Synopsis.

Scale 98

Scale Customer Success SaaS Payments Sales 98

How To Buy Saas

FEBRUARY 20, 2021

You may have so many questions in your mind, where should I host my podcast? If you want to start a podcast and share your audio content with a larger audience? However, to be honest, starting a podcast doesn’t mean you record your audio, and that’s it. That depends on your usage and requirements.

Payments 78

Payments Payment Methods Payment Solutions Social Media 78

Unbounce

AUGUST 15, 2018

And nobody wants to sift through an endless YouTube haystack of “find your passion, move to Bali, start a blog, now I’m a millionaire”-style videos to find those shiny needles, right? Give ‘em a look and if you have some of your own must-watch recommendations for talks you’ve loved and quote to this day, let us know in the comments!

Marketing 94

Marketing Interviewing Advertising Retention 94

Chart Mogul

FEBRUARY 27, 2020

Reilly Chase knew that raising prices would not sit well with all of his customers. The majority of our customers are IT/MSP service providers and WISP operators. In January 2020, I decided to run a pricing experiment by increasing the price of the minimum plans at HostiFi from $19/month to $49/month for new customers.

Outsourcing Services 52

Outsourcing Services Revenue Scale Outsourced Development 52

Unbounce

APRIL 14, 2020

Check out the COVID-19 Small Business Care Package for a roundup of useful resources—including tech discounts, government subsidies, and marketing tips to help lessen the impact on your business. Promote your offer clearly and simply. Best practice to steal : Solve the problem your visitors care about most. ActiveCampaign.

B2B 145

B2B Software Review Technical Review AI Search 145

How To Buy Saas

JANUARY 1, 2021

Now imagine, if you as a trainer or course creator are able to add 0.01% of that value to your number? Well, that’s enough to motivate yourself to start creating your first course using the best online course platforms. Your training will reduce their hustling by learning the right path from your course.

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

FastSpring

APRIL 30, 2024

If you’re selling your software, plugin, add-on, or other digital product for a one-time fee, you’re likely thinking about switching to a recurring subscription model. While the financial reasons are strong to switch to subscriptions, your path to roll out this massive change to your business is filled with peril.

Subscription 78

Subscription Payment Features Payments Payment Solutions 78