ChurnZero

MARCH 20, 2020

Applied to Customer Success talent, it translates to possessing skills that aren’t too technical, nor too service-oriented, but rather a happy medium. We encourage our team to build customer rapport in their own unique way by sharing their personal interests, hobbies, and experiences with customers. The new growth engine.

Technical Advisors 52

Technical Advisors Technical Review Customer Success Software Review 52

OpenView Labs

APRIL 13, 2020

Proliferation of iterative, experiment-driven, nimble approaches to product development (also known as Agile). The convergence of these changes has led many to realize that “growth” is a team sport. Decisions made within the product can dramatically impact the success of a marketing team and the growth of a company.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

Sales Hacker

MARCH 30, 2021

How to build a winning sales team. Developing A Winning Sales Team [16:24]. It provides the information that helps me succeed, translating down into my sales team as I’m coaching and mentoring them. We can see how many appointments that my team has had, how many emails they’ve sent out. We’re on iTunes.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

SaaStr

JULY 8, 2020

350: Neha Sampat is the Founder and CEO @ Contentstack, a modern content management system bringing business and tech teams together to deliver personalised, omnichannel experiences. What are the counter-intuitive strategies Neha has found work when it comes to motivating remote teams? * You should be.

Scale 209

Scale Technical Review Technical Advisors Sales Hiring 209

SmartKarrot

AUGUST 24, 2022

Manage, build, and retain a focused Customer Success team that creates long-term customer relationships. Share all CSM operational results with executive leadership pinpointing strengths and weaknesses and a plan to grow. Develop the metrics, analytics, and reports to measure, manage and develop the Customer Success Team.

Customer Success 19

Customer Success Technical Advisors Underperforming Technical Team Sales Hiring 19

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. That project led to my first cross-functional team.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

Andreessen Horowitz

SEPTEMBER 25, 2023

While a lot of the focus today is on the development of foundational large language models (LLMs) , the transformer architecture was invented only 6 years ago, and ChatGPT was released less than a year ago. The light bulb was invented in 1879, but it wasn’t until 1930 that 70% of US houses had electricity. Often, we hire people.

Artificial Intelligence 141

Artificial Intelligence AI Scale ChatGPT 141

Sales Hacker

DECEMBER 20, 2018

In other words, I genuinely believe the most exceptional teams are the ones comprised of a variety of different personalities, cultures, ethnic backgrounds, ages, differing religions, gender, etc. In my experience, diversity has a powerful impact on a sales team and drives profitability to your business. Feedback and learning.

Sales Hiring 64

Sales Hiring Technical Advisors Underperforming Technical Team Technology 64

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? How does Andy advise on the right segmentation of pipe? I’ve heard so many good things from Kobie, now at Upfront, and then also the team at Openview. Andy MacMillan: I started my career in tech actually as a developer. How does Andy think about discounting?

Sales Hiring 202

Sales Hiring Scale Leadership Sales Enablement 202

SaaStr

JULY 30, 2020

What are the core metrics founders should measure to determine the effectiveness of their reps and sales teams? So if you think about those earliest steps, so A, identifying the pain point in the market, B, validating it, those are kind of like customer development, customer research. We only have an engineering team.”

Part-Time VPE 202

Part-Time VPE Scale Sales Recruiting Sales Hiring 202

SaaStr

MAY 15, 2020

Where do most teams go wrong in implementing the role out of their CS strategy? How does Bridget advise her CS reps the best ways for them to build trust with their clients? Does Bridget believe CS teams should be involved in the upsell process? Is there a customer success playbook that I have to develop? What works?

Sales Hiring 196

Sales Hiring Scale Technical Review Outsourcing Services 196

User Pilot

MAY 1, 2021

collecting and analyzing VoC data, helps your Customer Success team improve the user onboarding process. The Customer Success team’s role is to close the gap between customer expectation and customer experience. VoC has a granular approach as it focuses on specific questions, looking for specific answers from specific users.

Data 52

Data Social Media Technical Review Interviewing 52

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Soren: This was 2003, and I was working as Head of Business Development for a web engineering company in Boston. There is really no marketing metric that is good or bad without the context of financial performance. “

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * What does Travis advise founders when it comes to churn analysis? Loving our podcast content?

Underperforming Technical Team 159

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 159

SaaStr

JUNE 3, 2020

How does Mike advise founders on those that work best for early-stage? * Who should be brought into the meeting other than the sales team? How does Michael advise sales reps to maintain customer relationships post-sale? Michael Katz: So I took over sales, after we re-orged the go-to-market teams at the end of Q3 2019.

Sales Hiring 176

Sales Hiring Scale Technical Advisors Systems Review 176

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. Kyle was in charge of creating the Austin, Texas sales team @ Dropbox, what were some of his biggest lessons when it comes to moving sales outside of HQ? What worked? What did not work?

Sales Hiring 195

Sales Hiring Sales Recruiting Scale Technical Advisors 195

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. Whitney is also an advisor to companies funded by the YC Continuity Fund, focusing on enterprise strategy, go-to-market strategy, leadership and execution. Missed the session?

Sales Hiring 132

Sales Hiring Scale Technical Advisors Underperforming Technical Team 132

SaaStr

MARCH 20, 2019

Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time?

Underperforming Technical Team 125

Underperforming Technical Team Development Software New CTO 125

SaaStr

NOVEMBER 29, 2019

Having had both big company, small startup and founding experience, what would Allie advise new graduates entering the workforce today? How does Allie advise other founders on scaling sales teams? Harry Stebbings: I mean, I absolutely loved that as a founding story and it’s great that he’s on the team now too.

Sales Hiring 132

Sales Hiring Underperforming Technical Team Technical Advisors Scale 132

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. Keep an eye out as we will be making regular updates.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Sales Hacker

MAY 26, 2020

This week on the Sales Hacker podcast, we speak with Peter Wooster , a 25-year veteran of technology sales and executive management who is now running his own consulting firm, Wooster Advisors. He was Chief Revenue Officer for Marin Software and now he’s running his own consulting firm called Wooster Advisors. What You’ll Learn.

Scale 95

Scale Sales Hiring Technical Advisors Automotive 95

SaaSX

FEBRUARY 26, 2020

Plus, you’ll also be obliged to bring your entire team on board by encouraging your colleagues to roll out the welcome mat and adopt some partner-friendly best practices. Customer success expert Lincoln Murphy advises that top-of-list candidates should include companies “ready, willing, and able” to join your ranks. (He

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

FastSpring

JANUARY 31, 2023

Luckily, most developers find it easy to integrate Stripe with most other software (however, you have to pay for each software separately). Plus, our team provided personalized recommendations for ways NotePlan could improve their checkout experience to optimize conversions. Stop bad actors before a transaction is even processed.

Payment Services 120

Payment Services Payment Methods Merchant Services Payment Features 120

SaaStr

FEBRUARY 28, 2020

As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. I started my training on the technical side, thinking I wanted to be a scientist or engineer, in particular, thinking I wanted to do research.

Sales Hiring 218

Sales Hiring Scale CTO Hire CTO Coach 218

Clouded Judgement

SEPTEMBER 19, 2023

Iceberg is an open table format developed by Ryan Blue and Dan Weeks (2 of the 3 co-founders of Tabular) while they were at Netflix. Source: [link] I won’t go into the specifics of each layer (catalog, metadata, and data layers), but if you want more technical detail this post does a great job. So what does Iceberg enable?

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

Intercom, Inc.

JULY 12, 2018

He’s also co-founded Color Genomics and invested in and been an adviser to companies like Airbnb, Coinbase, Instacart, Square, Stripe and more. Acquisitions can help fuel growth, but often go awry when the company fails to explicitly instruct their internal teams to step aside so that the new hires can do their jobs.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . Skills for SaaS Sales Team. 6 Essential skills for SaaS inside sales team to boost product’s sales. 3 examples for you).

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Baremetrics

DECEMBER 18, 2019

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. Fullstory is a great example of technical onboarding, where the main challenge is getting a code snippet installed. Bad pricing practices are easy excuses for customers to cancel.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

Intercom, Inc.

MAY 19, 2022

Here are a few key takeaways: An Internal Quality Score offers a more holistic view of an agent’s strengths and opportunities for growth and helps organizations gain insight into their teams’ work. IQS is a metric used to measure how well your support team performs against internal standards.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

Sales Hacker

DECEMBER 30, 2019

a few years ago to 11 today, and even more people are involved for technical project decisions. No way, Jose,” is the response I get from most sales teams when I tell them this stat. Involving a larger team in the decision-making process helps people feel heard and increases buy-in. Hard to believe, right? “No

Underperforming Technical Team 85

Underperforming Technical Team Technical Advisors Forecasting Technical Review 85

Neil Patel

OCTOBER 8, 2020

Partnerships – Backlinking strategies typically involve some form of outreach to develop relationships with relevant websites in your niche. You may decide that it is best to work with a link building consultant who can advise you on strategy and execute the process for you. Preparation. Content Creation.

Consulting 118

Consulting Technical Advisors Payment Methods Payment Services 118

SaaStr

SEPTEMBER 6, 2019

263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. But with it comes immense benefits and competitive advantages such as the diversification of ideas, speedier product development, and representation in important regions and time zones.

Sales Hiring 132

Sales Hiring Scale Underperforming Technical Team Software Review 132

SaaStr

MAY 10, 2019

Currently growing 100% year over year, working with companies to un-silo their operations and create one strategic revenue ops team to support their Go To Market strategy. Why does Jason believe that we have to remove handoffs between go to market teams? How should North Star’s be segregated between GTM teams and biz ops teams?

Sales Hiring 131

Sales Hiring Scale Underperforming Technical Team Consulting 131

Teamgate

JANUARY 14, 2019

I was planning to become a war correspondent, as was my role model and inspiration Anna Politkovskaya , but when the time came and I was invited to join a group of journalists from a very reputable broadcasting team to go to Palestine in 2010, when I was still at university, unfortunately, I had to reconsider my life choices.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

SaaStr

JULY 8, 2020

It sounds minor or technical, but if you want to due diligence on a human being, I get to do it a few 100 times a year. Personally, our team has been holding back a little bit. I think everyone needs some stability, whether it’s good, bad, or ugly or in the middle to survive. Jason Lemkin: Together as a team, right?

Investment 160

Investment Technical Review Part-Time VPE Development Team Review 160