Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

Valuize Consulting

AUGUST 4, 2022

While automation offers significant cost improvements and efficiencies, the projects that fail typically make two types of mistakes — in approach and/or the implementation of their chosen technology platform. Mistake #1: Not Tying Your Technology Implementation To Your CS Strategy. Mistake #2: Using Bad Data.

Technology 52

Technology Customer Success Underperforming Technical Team Investment 52

SaaStr

SEPTEMBER 24, 2020

Start with strong technology co-founders. Learn about your investors previous bad investments (this could determine your fate!). #2 Causes: Weak previous relationship. 5 Slow product development. Bad co-founder relationships. Low quality product or technology founders. Use product management software.

Underperforming Technical Team 178

Underperforming Technical Team Startup Engineering Retention 178

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. They can store customer contact data, identify sales opportunities, schedule sales appointments, record notes from sales meetings and manage sales teams. You Can’t Evaluate Customer Health.

Software 91

Software Underperforming Technical Team Churn Customer Success 91

Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

OPEXEngine

OCTOBER 5, 2021

Over the past decade, software has created tremendous value for investors and businesses, thanks largely to its transformative effect on the economy , its role in developing new cloud-based business models, and its ability to increase efficiency in operations. Sticky after all. Four ways to drive value.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Andreessen Horowitz

APRIL 30, 2024

ABOUT IN THE VAULT “In the Vault” is a new audio podcast series by the a16z Fintech team, where we sit down with the most influential figures in financial services to explore key trends impacting the industry and the pressing innovations that will shape our future. Think about the ascendancy of the cloud in terms of technology environments.

Payment Solutions 83

Payment Solutions Payments Payment Services SaaS Payments 83

Kellblog

JULY 18, 2019

Great core/founding team. Thus, there is a good chance one or all of the founding team will be around, and in influential positions, for a long time. Newer company/technology. So the third hardest-to-change key factor is technology. So, strictly speaking, how could this table be inherently good or bad?

Underperforming Technical Team 78

Underperforming Technical Team Startup Software Technical Cofounder 78

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. Customer Relationship Management (CRM) Software. Customer Support/Service Software and Ticketing Systems.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

User Pilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. After all, you want your newly released software to be as good as it gets when it’s finally launched, right? This means complicated UI , redundant features, and unnecessary use of complex technologies.

Underperforming Technical Team 89

Underperforming Technical Team Management Interviewing Scale 89

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. They also manage finances and supervise one or more engineering teams. Before hiring, assess your current needs and hire as your company grows. Average salary: $196,172/yr.

Sales Hiring 94

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 94

Tom Tunguz

APRIL 14, 2019

Classic agencies don’t value the software enough to engender pricing power, develop fast sales cycles, or change the operations of their business to maximize the value of the ML innovation. Consequently, product market fit is weak. And they ought to develop that pricing power.

AI 191

AI Sales Recruiting Underperforming Technical Team Machine Learning 191

SaaStr

JUNE 7, 2021

If you don’t have tickets, lock in Early Bird pricing today and bring your team! You were a VP of Technology at Salesforce back in the day? The other thing is I’ve studied enterprise software for literally 30 years. I was an intern at IBM mainframe software when I was 20 years old. Get tickets here. TRANSCRIPT .

Sales Hiring 333

Sales Hiring Underperforming Technical Team SaaS Headcount 333

Scytale

DECEMBER 13, 2023

CISOs face a challenging landscape with emerging technologies, security and privacy compliance, and an increasing number of cyberattacks targeting businesses. The CISO coordinates with technical teams to contain breaches and prevent future attacks. Strong information technology background with a Diploma in Business Computing.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

Scytale

DECEMBER 13, 2023

CISOs face a challenging landscape with emerging technologies, security and privacy compliance, and an increasing number of cyberattacks targeting businesses. The CISO coordinates with technical teams to contain breaches and prevent future attacks. Strong information technology background with a Diploma in Business Computing.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

SaaStr

JULY 25, 2021

The reason I contemplated doing it because I really want to be involved in cutting edge technology and work with smart people. You can have the great product and a great team, but the market of small or very niche. How defendable is the technology of the product or the business model? So I think it plays on both dimensions.

Sales Recruiting 250

Sales Recruiting Sales Hiring Scale VP of Engineering 250

Stax

JANUARY 29, 2024

For example, if you’re an invoicing software provider that lets SMBs manage their billing, then it makes sense to add payment processing tools to your platform. Sub-merchants are having a poor payments experience Another tell-tale sign of having a sub-optimal payments partner is if your customers (i.e., Look at your vendors.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. I’m EJ Brown, Senior Content Strategist at FastSpring, we help SaaS and software companies scale around the world. This would have been downloadable software.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

Stax

JANUARY 8, 2024

To establish an effective risk management program as a PayFac, you must establish a dedicated risk management team, utilize the right tools and technology, develop proper risk management policies and procedures, conduct regular risk audits, and stay up-to-date with the latest industry regulations.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Kellblog

JUNE 27, 2022

The US has a massive total available market (TAM), which accounts for between 40% and 50% of worldwide technology spending. Much as Paris is a bellwether for the future of fashion, the US market is a bellwether for technology. The US poses numerous, often unique, challenges for a European technology startup. The market is vast.

Startup 117

Startup Sales Hiring Underperforming Technical Team Compensation 117

SaaStr

NOVEMBER 26, 2019

sales team. We disrupted this space and ended up pushing out software vendors that had been doing this for 25, 30 years. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. This is where I got my chops in growing and scaling enterprise sales teams. Good afternoon.

Scale 221

Scale Sales Hiring Underperforming Technical Team Sales 221

Sales Hacker

DECEMBER 20, 2021

As a result, much of the evaluation, investment, and rollout of virtual training technology in 2020 was rushed, limited in scope, and poorly planned. Businesses must take a step back, evaluate their software investments, and rework their implementations. Identify your training technology requirements. Adopt the right mindset.

Investment 94

Investment Technical Review Underperforming Technical Team Scale 94

Sales Hacker

OCTOBER 22, 2017

Modern sales teams need competent professionals with a variety of talents, skills and abilities. But in a hyper changing landscap e, which are the most crucial sales skills and traits that reps must possess (or develop) in order to exceed targets and deliver consistent sales success? Technology Will Never Replace Sales Talent.

Underperforming Technical Team 102

Underperforming Technical Team Outsourced Development Development Social Media 102

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? Q: What should you do if the team you’re onboarding wasn’t part of the buying decision and isn’t thrilled to be learning a new tool? I have the internal handoff from pre-sales to post-sales customer teams. I have two handoffs.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Intercom, Inc.

JUNE 23, 2020

Once every decade or two, developments in technology trigger monumental changes in an industry. The Conversational Support Funnel has three layers: Proactive Support with messaging to answer customer questions in the product experience, reducing the number of queries reaching the support team. The Conversational Support Funnel.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Audacix

NOVEMBER 13, 2023

Table Of Contents With the severity and complexity of cyber threats evolving, you need to test your web applications continuously throughout the development process. Web application assessment involves a thorough examination of a web application's security to identify vulnerabilities and weaknesses that attackers could potentially exploit.

Underperforming Technical Team 40

Underperforming Technical Team compliance Mobile DevOps as a Service 40

Stax

FEBRUARY 28, 2024

Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. How do you add payment processing capabilities to your software? Join the Payments-Led Growth Movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Stax

JANUARY 3, 2024

Poor implementation of self-checkouts can add friction to the customer experience, so it’s important to design a tailored checkout strategy and smooth implementation. Select the Right Solution Consider cost, compatibility with existing systems, scalability, and user-friendliness of the self-checkout technology. Compatibility.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

TrackStreet

JULY 20, 2023

In fact, with the right tools and technologies in place, they can add online sales channels easily, cost-effectively, and without adding to their management and administrative obligations. The best of these shipping software solutions have hundreds of carriers in their network, so you’ll always have a wide range of options.

Scale 52

Scale Strategy Sales Underperforming Technical Team 52

Kellblog

OCTOBER 21, 2021

Sales , also known as “sales/outbound,” when a quota-carrying salesrep does their own prospecting, typically found in named-account territory models, and develops an opportunity themselves. Say you’ve just created an RSI alliances team and want them generating 10% of oppties. Attribution issues (i.e.,

Underperforming Technical Team 131

Underperforming Technical Team Engineering Advertising Forecasting 131

Sales Hacker

MAY 8, 2019

A successful close is the end goal that every sales team guns for. But despite a focus on closing sales, it remains one of the biggest issues for teams. In fact, 36% of sales teams regard it as the most challenging part of the sales process, and 28% say it’s their top priority. Giving your sales team highly qualified leads.

Underperforming Technical Team 110

Underperforming Technical Team Sales SaaS Forecasting 110

TriTuns

NOVEMBER 1, 2018

If you are like many customer success managers, you are probably extremely focused on the question, “Will our customers be successful with OUR software”. You and your team probably ask yourselves what you, as a customer success professional, need to do to ensure the customer is successful using your product. Here's the problem.

Underperforming Technical Team 45

Underperforming Technical Team Customer Success Software Investment 45

Scytale

APRIL 16, 2024

This time, the company in the headlines is Sisense, a business intelligence software company that allows users to access and analyze big data. While large enterprises likely have sophisticated cybersecurity teams and measures in place, smaller companies may not. Look for any weak points where data could be exposed or stolen.

Cybersecurity 52

Cybersecurity Systems Review Technical Review Healthcare 52

Tom Tunguz

MAY 25, 2017

Best in class and proprietary technology (Google). Determining how to compete is a critical part of developing a startup idea. In most software categories, incumbents exist and for start up to win share, the company must wrest budget of way from incumbents. The Azure team has built products to leverage that strength.

Startup 100

Startup Underperforming Technical Team Strategy Azure 100