SaaStr

JUNE 14, 2025

This isn’t feature addition—it’s fundamental workflow replacement that’s compressing overall software spend. The Disruption Math Can Be Brutal : In contact centers, AI replaces 40-50% of human agents but only increases software ACV by 50%. Weak players get acquired or shut down. The contact center labor market?

AI 258

AI Cloud Software Review Underperforming Technical Team 258

SaaStr

JUNE 20, 2025

The Billion-Dollar AI Unicorn Factory The scale of AI startup funding isn’t just impressive — it’s existential for SaaS: The AI Billion-Dollar Club: OpenAI : $8.4 billion valuation after 175M round Scale AI : $29 billion valuation / “sale” with Meta’s $14.3 billion in funding xAI : $6.4

AI Search 289

AI Search Artificial Intelligence AI CTO Hire 289

SaaStr

JUNE 7, 2025

The shift from “innovation budget” to “operational budget” means AI tools must compete directly with established software investments—and many aren’t winning those comparisons yet. Companies are discovering that hiring AI talent or upskilling existing teams takes much longer than anticipated.

AI 281

AI Payment Services Payments Scale 281

FastSpring

JANUARY 23, 2025

and now very big in the case of, say, a zero, which is cloud accounting software. When I was running it, it was a lot smaller than that, but scaled that up very, very quickly. And that’s substantial scale in. Are you using accounting software? So I’ve worked in SaaS businesses that were fast growth.

Scale 120

Scale Entrepreneurship Scaling Underperforming Technical Team 120

User Pilot

OCTOBER 31, 2024

A product analytics strategy is essential for any business looking to make informed decisions about product development and user experience. Plus, there are many reasons why you need a product analytics strategy: Aligns product development with user needs and business goals. Lack of team resources. Outdated technology.

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

User Pilot

OCTOBER 19, 2024

Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. Instead, it involves several key aspects, including: Product functionality : The software solves the problems it was designed to solve. Similarly, unhappy customers are more likely to tell others of their poor experience.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

User Pilot

JANUARY 2, 2025

Wordtune’s customer research survey Wordtune uses this targeted survey to gather insights into the types of software its users use during work hours. The survey aims to better understand users workflows and help prioritize product development initiatives, like new integrations, that add the most value to its users.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

Sales Hacker

JUNE 17, 2025

But behind every product launch and revenue milestone is a team – and building that team is one of the hardest and important parts of the journey. Build the team that builds the company.” – that is part of your go-to-market strategy responsible for growth. Partner TriNet, a trusted HR provider to startups and scaling companies.

AI 88

AI Technical Advisors Underperforming Technical Team Sales Hiring 88

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news? The good news?

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

How To Buy Saas

FEBRUARY 25, 2025

In fact, 92% of businesses say CRM software is crucial to achieving their revenue goals. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Its early vision was to end software as we knew it instead delivering enterprise applications via the internet.

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

Frontegg

JUNE 23, 2025

Common misconfigurations include exposed storage buckets, excessive permissions, unsecured APIs, and poor network segmentation. Integrating CSPM into DevSecOps processes embeds security checks across the development lifecycle. Automation also alleviates the burden on security teams by handling repetitive tasks.

Cloud 52

Cloud Underperforming Technical Team Management compliance 52

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Best customer success software for startups and small companies. Best customer success software shortlist ClientSuccess – starting from $15,000/year. Defining a customer success tool and other FAQs.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

User Pilot

OCTOBER 20, 2024

As a result, it can be easily scaled to accommodate a growing customer base without any drop in quality. While at it, you may even identify weaknesses in the current journey. How can I reduce the workload for my team? Test it in-house with team members cosplaying as customers to see if it runs smoothly and accurately.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

User Pilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. But how do you track and strengthen these connections? Criterion Does It Deliver?

Software Review 52

Software Review Engagement Software Scale 52

Blulogix

JUNE 16, 2025

By BluLogix Team Why MGI Research Ranked BluLogix a Top Agile Billing Platform in 2025 In May 2025, BluLogix was recognized by MGI Research in its Agile Billing Top 50 Buyer’s Guide —a definitive analysis of the top billing platforms for businesses navigating modern monetization. What Are the MGI 360 Ratings?

Payment Features 52

Payment Features Underperforming Technical Team AI Search Outsourced Development 52

SaaStr

FEBRUARY 16, 2025

While competitors invested in huge sales teams, Atlassian actually restricted direct customer interaction. The “Feature Request Arbitrage” Strategy Hidden gem in their marketplace origin: They turned their biggest product weakness (feature request backlog) into their greatest strength. The common thread?

Sales Recruiting 205

Sales Recruiting Marketplace as a Service Underperforming Technical Team Scale 205

SaaStr

JULY 1, 2025

So ICONIQ Growth is back with their 2025 State of AI Report: Survey Overview It has some great data from 300 high growth software companies building AI products. AI-Native Companies Are Outpacing AI-Enabled by 2X in Product Velocity The Numbers : 47% of AI-native products have reached scaling stage vs. only 13% of AI-enabled companies.

AI 198

AI Software Review Technical Review Scale 198

How To Buy Saas

JUNE 26, 2025

That’s exactly what ProProfs Knowledge Base software aims to deliver. By the end, you’ll see why ProProfs Knowledge Base is considered an authoritative yet human-friendly knowledge base software that can add value to businesses of all sizes. Online Wikis & Team Collaboration: Set up an internal wiki for projects or teams.

Technical Review 52

Technical Review Software Review Systems Review Management 52

Blulogix

JUNE 18, 2025

By BluLogix Team Channel Chaos: How to Monetize Through Partners Without Losing Control—What the MGI Report Says In MGI Research’s 2025 Agile Billing Top 50 Buyer’s Guide , BluLogix earned recognition not just for usage billing and mediation, but for something most billing platforms barely touch: n-tier partner monetization.

Payment Features 52

Payment Features Underperforming Technical Team Outsourced Development Systems Review 52

User Pilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features. To assign meaning to whether the numbers are good or bad, context is crucial.

Data 105

Data Underperforming Technical Team Outsourcing Services Technical Review 105

SaaStr

JUNE 9, 2025

And what it means for the future of B2B software. HubSpot now has 95% of their engineering team using AI tools daily, customers seeing 70-80% ticket resolution rates with AI agents, and a fundamental reimagining of what B2B software can be. Every feature mapped out, every sprint planned, every resource allocated.

AI Search 182

AI Search AI Scale B2B 182

User Pilot

MARCH 17, 2025

In this post, Ill explain which interactive user guide software is the best fit for your company and needs. Today, Userpilot is used by multiple roles in my product team and covers analytics, building guides, and creating product communication. But dont worry: I’m coming to help! What are interactive user guides? – Shawn M.

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52

How To Buy Saas

MAY 26, 2025

Picture this youre drafting an email and your software suggests the next sentence with uncanny accuracy, or youre chatting with a customer service bot that feels almost human. Deployment involves considerations like scaling the model to handle many requests, optimizing inference speed, and monitoring outputs for quality.

Artificial Intelligence 64

Artificial Intelligence Data Software Review SaaS 64

User Pilot

MAY 31, 2025

Intercom Mobile is a suite of mobile software development kits (SDKs) that lets you embed customer messaging , support, and engagement into your mobile app. Intercom Mobile cons Poor customer support For a support tool, its quite a surprise to see many users complain about the lack of sufficient customer support. Source: G2.

Mobile 71

Mobile Software Review Pricing Underperforming Technical Team 71

Sales Hacker

JANUARY 7, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Fred Viet serves as the Chief Sales Officer at Aircall, overseeing global sales and playing a key role in scaling the company’s reach over the last four years. It helps me and the team be so much more productive.

Outsourcing Services 117

Outsourcing Services Scale Outsourced Development AWS 117

User Pilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? Mozilla: Director of Product, Firefox Growth Firefox is used by hundreds of millions worldwide, and the Director of Product for Growth plays a critical role in the product management team. Who would be a bad fit for this job?

Management 52

Management Underperforming Technical Team Scale B2C 52

Sales Hacker

MARCH 18, 2025

Mutiny helps enterprises restore the human element in modern buying at scale, and is used by some of the fastest growing companies in the world including Amplitude, Snowflake and Qualtrics. Prior to Mutiny, Jaleh was the Head of Marketing and Business Development at Gusto, where she grew the company from 500 to 50,000 customers over 4 years.

Scale 65

Scale AI Marketing Sales 65

SaaStr

JULY 1, 2025

“I just get so much more done today with the AI on the team instead of the humans on the team.” — leading CMO to me, last week. I’ve been in B2B software now for 20+ years (!). Not just the software (with AI). Same APIs, same databases, same development cycles. Fast as Frack. I’ve seen cycles.

AI 182

AI Software Review Technical Review Sales Hiring 182

Sales Hacker

DECEMBER 6, 2024

Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ to scale their companies and careers. Special thanks to Jason Saltzman and Live Data Technologies for sharing access to real-time job change data for over 88 million professionals, revealing critical trends across customer success and go-to-market teams.

Customer Success 107

Customer Success Technical Advisors Sales Hiring Scale 107

Stax

MAY 6, 2025

While many platforms are built for getting started, not all are designed to support scale. In this blog, well unpack what scalability really looks like in a payment solution and how to choose one that wont hold you backwhether you’re just beginning to start accepting payments or scaling to new markets. Consider the following.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

SaaStr

APRIL 1, 2025

Wiz discovered a direct correlation between territory size and productivity: the tighter the territories, the more effective their sales team became. While scaling from 3 to 75 go-to-market team members, Codeium / Windsurf found that AI transformed their sales process in completely different ways depending on the size of the customer.

Scale 205

Scale Sales Hiring Underperforming Technical Team Headcount 205

ChurnZero

DECEMBER 19, 2024

Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. The Ollie team reimagined the process, using ChurnZero to structure and systemize their onboarding and keep customers on track.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

Sales Hacker

MAY 13, 2025

He also co-founded WGI Group, LLC, to provide growth capital to early and expansion stage startups in enterprise software, consumer internet and digital media industries. Why software innovation must start with intelligence, not workflow. 29:00 The shift from product-led to intelligence-led SaaS development. Mike Walrath: Yeah.

AI Search 74

AI Search AI ChatGPT Software Review 74

Sales Hacker

JULY 8, 2025

55:09 The new math of headcount: scaling to $100M+ with fewer hires. 55:09 The new math of headcount: scaling to $100M+ with fewer hires. But behind every product launch and revenue milestone is a team – and building that team is one of the hardest and important parts of the journey. TriNet exists to make that easier.

Sales Recruiting 82

Sales Recruiting Sales Hiring AI Search Scale 82

Sales Hacker

MAY 27, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Sean Whiteley is a three-time founder and the current CEO of Qualified, the AI pipeline automation platform purpose-built for inbound GTM teams. Thats where TriNet comes in.

Technical Review 66

Technical Review AI Search AI Scale 66

Frontegg

JULY 9, 2025

This category of attacks exploits the sheer volume of data sent to the victim and is typically carried out by large-scale botnets. Protocol attacks Protocol attacks aim to exploit weaknesses in the protocols used for network communications to deplete the state resources of servers and intermediary communication equipment.

Development Team Review 40

Development Team Review Systems Review Software Review Underperforming Technical Team 40

User Pilot

DECEMBER 8, 2024

Lets go over each of them: Best session replay software shortlist Before diving deep, heres a quick rundown of the top session replay tools, covering pricing and highlights to help you find the best fit: Userpilot Price starts at $249/month. Free plan available for startups and small teams. Includes free trial for paid plans.

Enterprise 105

Enterprise Startup Technical Review Software Review 105