Tom Tunguz

SEPTEMBER 2, 2022

During Bill Binch’s Office Hours , he predicted many more software startups would achieve 200% net dollar retention. Like Bill, I hope this prediction comes true. In other words, the average customer’s spend would double each year. I’ve only seen a handful of companies achieve that mark.

Enterprise 340

Enterprise Startup Retention Engagement 340

Blulogix

MARCH 24, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Overcoming Customer Success Complexities Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

B2B 97

B2B Subscription Payment Features Customer Success 97

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. Following best practices to automate retention can optimize renewal rates.

Outsourced Development 93

Outsourced Development Payment Services Payment Solutions Retention 93

SaaStr

OCTOBER 30, 2022

SaaStr 601: What It Takes to Forge Your Own Category with Braze Co-Founder and CEO Bill Magnuson. ? ? ?. What It Takes to Forge Your Own Category with Braze Co-Founder and CEO Bill Magnuson. How to Build a Super High-Retention Sales Team with Twilio SVP & GM Alice Katwan. Hosted by Sam Blond, Partner at Founders Fund. ? ?.

Sales Recruiting 269

Sales Recruiting CTO Compensation Software Review 269

FastSpring

OCTOBER 13, 2020

Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. While we’re not going to get into Customer Lifetime Value stats and the benefits of customer retention in this post, just know it’s in your best interest to get repeat customers. to make them more comfortable with your products.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

Stax

FEBRUARY 28, 2024

By partnering with a trusted SaaS billing platform. In this guide, we’re going to cover what companies need to consider when choosing a SaaS billing platform—and how Stax Connect makes this process simple. Automated SaaS billing and subscription management work hand-in-hand to streamline business operations.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. TL;DR Recurring billing is a powerful solution to streamline processes and enhance revenue generation and customer engagement.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Payrix

APRIL 24, 2024

Andy suggests that there is an immediate and discernible value-add for software companies to embed payments as a means for retention of SaaS revenue. Plus, software providers gain the addition of payments revenue and the ongoing retention of that additional revenue too. But then you want to put those customers into a retention motion.

Payments 147

Payments Embedded Payments Merchant Services Payment Solutions 147

User Pilot

FEBRUARY 29, 2024

(Starts at Plus’ $32/month billed annually.) Starts at Tableau Viewer’s $15/month billed annually.) Starts at Plus’ $49/month billed annually.) starts at Suite Team’s $55/month billed annually.) starts at Suite Team’s $55/month billed annually.) Retention tables. AI analytics.

Artificial Intelligence 101

Artificial Intelligence Social Media Software Review AI Search 101

SaaStr

JULY 16, 2023

SaaStr 673: How To Boost Your Net Retention Revenue (NRR) to Over 140% with Insider’s CEO and CMO   3. SaaStr 671: From Uncertainty to +$400M: How Braze Found Opportunity in Headwinds with Braze’s Co-Founder & CEO Bill Magnuson  5. SaaStr 672: Go to Market Strategies That Led To Divvy’s $2.5B

Startup 154

Startup Retention Software Strategy 154

Blulogix

MARCH 23, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Crafting a Winning Customer Success Strategy In B2B subscriptions, customer success transcends traditional support frameworks, embodying a proactive commitment to guiding customers towards achieving their strategic objectives with your service.

B2B 59

B2B Subscription Payment Features Customer Success 59

Baremetrics

MARCH 31, 2021

Retention rate is the percentage of customers you retain over a given period. A high retention rate suggests you have a low churn rate , which is good news for your business. But how do you calculate your retention rate? Learn the easiest way to calculate retention rates in your business with this simple guide.

Retention 69

Retention SaaS Payments Payment Methods Payment Services 69

Stax

JANUARY 28, 2024

Subscription billing and recurring billing are the backbone of any subscription business model. When you’re offering a product or service that renews at regular intervals, having a billing strategy that aligns with this unique offering is vital. Recurring billing is a perfect fit for subscription businesses.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

SaaStr

OCTOBER 16, 2023

Sometimes, all the fancy titles and retention packages won’t cure being tired. And finally, here’s my advice to almost all founders and execs post-acquisiton: chill a bill. It’s hard to build a company from dirt, from nothing. Especially if the sale is around 5 years or so, that’s when everyone gets tired. Maybe More.

Startup 229

Startup Consulting Acquisition Retention 229

SaaStr

JULY 9, 2023

SaaStr 673: How To Boost Your Net Retention Revenue (NRR) to Over 140% with Insider’s CEO and CMO   3. SaaStr 671: From Uncertainty to +$400M: How Braze Found Opportunity in Headwinds with Braze’s Co-Founder & CEO Bill Magnuson  4. SaaStr 672: Go to Market Strategies That Led To Divvy’s $2.5B

B2B 195

B2B Startup Retention Software 195

Totango

JANUARY 26, 2021

What Is Churn Rate and How Does It Relate to Customer Retention? Churn and retention are flip sides of the same coin so that you can reduce one by raising the other. Retention rate represents how many of the same group of customers you kept over the same time frame. Prioritize Churn Prevention to Increase Retention and Revenue.

Churn 89

Churn Retention Underperforming Technical Team Technical Review 89

SaaStr

AUGUST 21, 2022

SaaStr 582: SaaS Secret Sauce: How the CEO — CRO Dynamic Drives Growth with Marketo Former EVP Sales Bill Binch. How to Build a Super High-Retention Sales Team with Twilio SVP & GM Alice Katwan. . SaaS Secret Sauce: How the CEO/CRO Dynamic Drives Growth with Marketo’s Former EVP Sales Bill Binch.

Scale 200

Scale Scaling Retention Investment 200

SaaStr

NOVEMBER 14, 2023

In that world, you might want to measure the reps on gross billing with the customer and maybe even SPIFF on commitments and product-based SPIFFs. Crediting is simple because they’re credited for every dollar billed. In this approach, you’re paying a lot to reps for retention. What are the pros and cons of measuring gross usage?

Compensation 164

Compensation Sales Azure AWS 164

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Let’s look at some of the best net retention rate and how they are doing good at it. Know more about NRR: What is net dollar retention?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

Blulogix

MARCH 25, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Navigating Financial Process Complexity in B2B Subscriptions The financial backbone of B2B subscription models rests on efficiently managing complex processes spanning billing, payments, revenue recognition, and reporting.

Payment Services 94

Payment Services Payment Features Payments B2B 94

ReSci

FEBRUARY 22, 2016

Some subscription companies are shooting themselves in the foot by following the one size fits all method of monthly billing. The post How customizing subscription billing cycles help with customer retention appeared first on ReSci. A monthly cycle makes a lot of sense….

Subscription 40

Subscription Payment Features Retention 40

CustomerSuccessBox

MAY 25, 2021

That’s because Customer Retention is critical. Customer retention is critical — particularly for B2B SaaS companies. Click here to know why customer retention is important. Calculating Customer Retention. When it comes to measuring customer retention, the two most important things are.” GRR or NRR.

Retention 52

Retention Metrics Outsourced Development SMB 52

SaaStr

APRIL 14, 2020

And setting different goals for sales and retention for each segment: Growing. And retention should remain close to pre-Covid 19 rates. Logo retention will take a small hit, revenue retention a higher one. Set an aggressive goal for logo retention in the Struggling segment — not much lower than before.

Scale 251

Scale Sales Healthcare Retention 251

Subscription Flow

FEBRUARY 20, 2024

If you are on the lookout for automated billing software for small businesses, this is the blog for you to read. In today’s world, having automated billing software is of immense importance because most SaaS companies are growing at an impossibly fast rate due to the various technological booms that are taking place around the world.

Payment Solutions 102

Payment Solutions Payment Features Payment Services SaaS Payments 102

SaaStr

NOVEMBER 6, 2022

SaaStr 601: What It Takes to Forge Your Own Category with Braze Co-Founder and CEO Bill Magnuson. ? ? ? ? ? ? ? ? ?. How to Build a Super High-Retention Sales Team | Twilio SVP & GM Alice Katwan. Top Videos This Week: 1. SaaStr CRO Confidential: How to Raise in Late 2022 with Jason Lemkin and Sam Blond of Founders Fund.

Sales Recruiting 219

Sales Recruiting Compensation Cloud Retention 219

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. SaaS companies’ success is largely dependent on their use of subscription billing.

SaaS Payments 95

SaaS Payments Payment Services Payments Payment Solutions 95

User Pilot

FEBRUARY 15, 2024

Google Analytics is a freemium web analytics tool with powerful features for tracking, conversion, and retention , among others. Heap is a digital insights platform that offers tools to boost conversion, retention, and satisfaction. Retention tables. Userpilot lets you conduct retention analysis through cohort tables.

Sales Funnel 102

Sales Funnel SaaS User Experience Forecasting 102

SaaStr

NOVEMBER 17, 2022

Upzelo helps you fight churn and increase retention through real-time data, customised offers and better customer feedback. Today’s subscription businesses face unique challenges for managing product and service portfolios, billing solutions, financials, and customer databases.

Banking 220

Banking Payment Features Venture Capital Subscription 220

Blulogix

APRIL 12, 2024

This final blog post underscores how leveraging the inherent intricacies of subscription billing can propel businesses towards increased revenue, enhanced profitability, and elevated customer satisfaction. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Payment Features 52

Payment Features Subscription Payments B2B 52

SaaStr

AUGUST 25, 2022

These products cover the full spectrum of the subscription lifecycle, including subscription management, prepaid subscriptions, recurring billing, GAAP/IFRS-compliant revenue recognition, SaaS metrics and analytics, revenue retention, expense recognition, and complex usage-based billing.

Cybersecurity 191

Cybersecurity Scale compliance Subscription 191

CustomerSuccessBox

APRIL 29, 2022

If not, start focusing on customer retention. Plan the best SaaS Retention strategies that ensure customers stay with you for long. Customer retention is critical to your company’s long-term success. 10 Best SaaS Retention strategies for your business! Incentivize Customer Retention. Onboarding.

Retention 52

Retention Strategy Business SaaS 52

Subscription Flow

APRIL 23, 2024

A robust recurring billing software can make all the difference for your subscription business but win 2024 we are taking no gambles. Invest in the right billing and subscription-management software to automate your workflows after carefully assessing three of the best options in the market.

Payment Solutions 93

Payment Solutions Payments Payment Services SaaS Payments 93

Stax

FEBRUARY 26, 2024

Learn More What are Recurring Billing and Payments? There are many benefits of recurring payments, such as providing a seamless and automated billing process and allowing customers to place orders easily on a recurring basis without having to update their payment information. How Do Recurring Payments Work?

Payment Services 88

Payment Services Payment Features Merchant Services Payment Methods 88

SaaStr

APRIL 24, 2021

ARR now really means revenue with 100%+ Net Revenue Retention. First, Snowflake rolls its large customers into fixed comittments (as does AWS and many others), and bills them in advance. Doesn’t ARR stand for Annual Recurring Revenue? Well of course it does. Let’s take a look at 3 great examples: Example #1: Bill.com.

Merchant Services 357

Merchant Services SaaS Payments Payment Solutions Payment Services 357

SaaStr

APRIL 8, 2023

From Atlassian to Zoom to Cloudflare to Bill and More! appeared first on SaaStr.

Scale 243

Scale Sales Hiring SMB SaaS 243

Tom Tunguz

MARCH 27, 2022

Public software median inflation rate rests at 5% annually, including shares for new employees, retention grants for current employees and primary stock sales in the public market to raise cash. The distribution is quite wide: Apple deflates shares 3% annually while while Bill grows share count by about 20%.

Startup 311

Startup Sales Hiring Government Outsourced Development 311

Blulogix

JANUARY 23, 2024

The ROI of Your Subscription Billing Platform By BluLogix Team Selecting a powerful subscription billing platform is a strategic move with the potential to revolutionize your business operations and yield considerable returns on investment (ROI).

Payment Features 52

Payment Features Payment Services Payments Subscription 52