User Pilot

NOVEMBER 29, 2023

Tired of the increasing customer churn rate? Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. What is a retention specialist?

Retention 105

Retention Customer Lifetime Value Churn Outsourced Development 105

User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? Both metrics are important to track if you want to implement a successful product retention strategy. Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data. What is the churn rate?

Churn 99

Churn Retention Benchmarks Customer Lifetime Value 99

User Pilot

APRIL 16, 2024

When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. It also involves tracking a wide array of reports, including trend analysis, funnel analysis, heatmaps , and user session recordings. It also helps identify better ways to engage users.

User Experience 105

User Experience Engagement Trends Churn 105

User Pilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. TL;DR Funnel analytics refers to the analysis of events across all stages of every customer journey. Starts at $48/month).

Sales Funnel 105

Sales Funnel SaaS User Experience Forecasting 105

User Pilot

DECEMBER 23, 2023

New user retention is essential for product success. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention.

Retention 103

Retention Customer Lifetime Value Social Media Churn 103

User Pilot

FEBRUARY 27, 2024

TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. Marketing teams can use funnel analysis to find friction points in the customer journey that stop users from signing up for the product, activating , and becoming paid customers.

Marketing 102

Marketing Trends Metrics Forecasting 102

User Pilot

MARCH 7, 2024

However, not all companies can invest precious resources in an analytics tool. TL;DR An analytics platform is a collection of multiple tools that offer a variety of services like the collection of data, processing, analysis , visualization , etc. Segment is the best customer data collection and management platform.

Social Media 105

Social Media AI Search Mobile AI 105

User Pilot

MARCH 7, 2024

How do you conduct user engagement analysis? Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages. User engagement vs customer engagement Customer engagement and user engagement refer to different interactions.

Engagement 105

Engagement Metrics Underperforming Technical Team Scale 105

User Pilot

OCTOBER 24, 2023

Resurrected users aren’t only easier to generate than new customers. They can also increase customer lifetime value, boost user engagement, and help you unlock your business MRR. That said, we’re going to go over what resurrected users are, how you can identify dormant users, as well as explore tactics to improve customer retention.

Customer Lifetime Value 101

Customer Lifetime Value Software Review Retention Engagement 101

User Pilot

MARCH 19, 2024

Constant UX optimization is important because it improves user satisfaction , improves user engagement metrics, and drives customer loyalty. Offer self-service support with a resource center to remove friction. Drive customer loyalty : Consistent pleasurable experiences build trust and confidence. Book a demo today !

User Experience 105

User Experience SaaS AI Search Customer Lifetime Value 105

User Pilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences.

Marketing 105

Marketing SaaS Acquisition Scale 105

User Pilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement.

Scale 102

Scale SaaS Onboarding Engagement 102

User Pilot

FEBRUARY 26, 2024

What is marketing funnel analysis? How is it different from sales funnel analysis? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. What is marketing funnel analysis? Book the demo!

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

User Pilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. What is cohort retention analysis? Cohort retention analysis heatmap.

Retention 98

Retention Social Media Customer Lifetime Value Acquisition 98

User Pilot

NOVEMBER 14, 2023

So what can you actively do to give customer lifetime value a boost? In this guide, we’ll explore twelve tactics to pump this metric up—from personalizing experiences to offering proactive assistance—and see how they can help you nurture customer retention and growth.

Customer Lifetime Value 101

Customer Lifetime Value SaaS Onboarding Retention 101

User Pilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. Five categories of potential customer reactions to new features. A four-step process for effective Kano analysis. A four-step process for effective Kano analysis. Book a demo now to learn more.

Scale 105

Scale Data Analysis Development AI 105

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn.

SaaS Payments 102

SaaS Payments Management Customer Lifetime Value SaaS 102

User Pilot

APRIL 9, 2024

Do you need it to support customer or employee onboarding processes? Specializing in guided customer onboarding experiences, WalkMe streamlines user interactions across applications with interactive guides and checklists, though its analytics features are somewhat limited. This depends on your use case. What’s your budget?

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

APRIL 3, 2024

Product-led innovation focuses on creating the best product for your customers. TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers.

Innovation 103

Innovation Payments Strategy Payment Solutions 103

User Pilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. UXCam is a product analytics software optimized for mobile customer insights.

Artificial Intelligence 105

Artificial Intelligence Social Media Software Review AI Search 105

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Provide incentives to draw customers back to your product.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

FEBRUARY 25, 2024

Funnel tracking is like pulling back the curtain and seeing what your customer is doing. Sales funnels track lead conversion to customers, focusing on demo-to-trial and trial-to-paid stages, using conversion and churn rates. If you want an easy way to conduct funnel analysis, book a demo now to see how Userpilot can help!

Sales Funnel 105

Sales Funnel Metrics User Experience Branding 105

User Pilot

FEBRUARY 29, 2024

Plus, it also helps gain valuable insights on how to enhance the customer experience and improve user retention. Data collection – use tools that automatically track and collect usage data Perform analysis – what is the usage data telling you about the feature adoption rate? SMART goal setting frameworks.

Metrics 103

Metrics Engagement Onboarding Trends 103

User Pilot

FEBRUARY 28, 2024

Building a customer path is a crucial step in getting a deeper understanding of user behavior. That’s because effective product engagement is only possible when you have enough context on the customer’s journey and can visualize the ways users interact with your software. How do you track each stage of your customer path?

Customer Lifetime Value 105

Customer Lifetime Value SaaS Software Review Acquisition 105

User Pilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service.

AI 86

AI Artificial Intelligence SaaS Generative AI 86

User Pilot

OCTOBER 26, 2023

In theory, users who experience product value through free trial or freemium convert to paying customers with little help from the sales team. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Gamification is a PLG strategy that keeps users engaged and increases user retention.

Outsourcing Services 102

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 102

User Pilot

OCTOBER 16, 2023

Like any form of analytics, product marketing analytics is all about capturing key data and optimizing the customer experience using that data. Others track product usage data or serve as tools for user journey analysis. From advanced analytics to custom surveys, Userpilot helps you collect and understand product data.

Product Marketing 105

Product Marketing Data Marketing Acquisition 105

User Pilot

SEPTEMBER 25, 2023

Even the most successful ones have sales teams to close deals with high-value customers. A successful PLG motion allows organizations to reduce customer acquisition and support costs while continuously driving growth by leveraging WOM , product virality , and referral schemes. Customer journeys under the two growth strategies.

Acquisition 105

Acquisition AI Search Onboarding Churn 105

User Pilot

OCTOBER 27, 2023

Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value. Using analytics tools like funnel and paths analysis or session recordings helps teams identify friction.

Enterprise 105

Enterprise Business Scale Customer Lifetime Value 105

User Pilot

SEPTEMBER 19, 2023

As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. What is churn prediction?

Churn 105

Churn Machine Learning Artificial Intelligence Data Analysis 105

User Pilot

MARCH 27, 2024

Amplitude provides a side panel for historical navigation and resource discovery. Let’s explore some best practices for implementing secondary navigation menus: Using path analysis to tailor secondary navigation based on actual user behavior and preferences. Mixpanel’s separate menu on the top.

User Experience 105

User Experience Pricing Engagement Mobile 105

User Pilot

DECEMBER 20, 2023

Coupled closely together with Machine Learning is customer data. Combining customer data & machine learning unlocks the power of big data. This one-two combo is a great way to help enhance customer experience , one of the most impactful methods of increasing product growth. What is machine learning?

Artificial Intelligence 105

Artificial Intelligence Machine Learning Data Social Media 105

User Pilot

FEBRUARY 25, 2024

This is the best way to encourage customers to create an account and boost your form conversion rate. Proactive support is now key to user satisfaction In an era where users are spoilt for choice, great customer service quickly stands out. Proactive support is the key to winning over customers. Sign-up form of Userpilot.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

SEPTEMBER 29, 2023

What is funnel analysis? How do you conduct it to optimize the customer journey, and which analytics tools can you use? TL;DR Funnel analysis helps teams understand how many users complete a sequence of events leading to a conversion and how long it takes. What is funnel analysis? Book the demo to see how!

Sales Funnel 105

Sales Funnel Onboarding Churn Retention 105

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Collect and analyze customer feedback.

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Social Media 103

Social Media Sales Funnel Acquisition Retention 103