User Pilot

APRIL 16, 2024

When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Userpilot is a powerful product growth platform with several in-built analytics reports that simplify user behavior tracking. It also helps identify better ways to engage users. Book a demo now to get started.

User Experience 105

User Experience Engagement Trends Churn 105

User Pilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product. Then, you’ve come to the right place!

AI Search 105

AI Search Software Review SaaS AI 105

User Pilot

APRIL 22, 2024

Ensure better resource allocation. Ensure better resource allocation : With a clear understanding of which features are most impactful, it becomes easy to focus time and money on developing features that offer the highest return on investment. The insights from feature analysis help you: Identify feature opportunities. Power features.

Underperforming Technical Team 104

Underperforming Technical Team Software Review User Experience Retention 104

User Pilot

JANUARY 15, 2024

Creating a personalized experience, using in-app guidance /communication, and building an in-app resource center are all effective strategies for improving the fintech customer experience. Resource centers help customers self-solve any issues they run into. Get your free Userpilot demo today!

Blockchain 98

Blockchain Artificial Intelligence Onboarding Banking 98

User Pilot

APRIL 24, 2024

You can use AI’s predictive analytics to anticipate user behaviors to facilitate proactive support and reduce churn risks. AI analytics are coming soon. AI analytics insights coming soon to Userpilot. Unfortunately, creating videos is time and resource-intensive. Book the demo to find out more!

AI 89

AI Artificial Intelligence SaaS Generative AI 89

User Pilot

FEBRUARY 19, 2024

Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. Analyze business processes and resources within the business function to understand the workflow and identify periods of low user activity. Dependency, assessing risks in interconnected elements.

Traceability 105

Traceability Operational efficiency. User Experience Trends 105

User Pilot

MARCH 7, 2024

Analytics tools offer a competitive advantage for companies investing in prolonged product growth. However, not all companies can invest precious resources in an analytics tool. In reality, some companies are better served using free vs paid analytics platforms. There are different types of analytics tools.

Social Media 105

Social Media AI Search Mobile AI 105

Buffer Resources

APRIL 11, 2024

  Conserve your people resources Depending on people sure feels nice, but it doesn’t always work well.  But they are an increasingly precious resource. The "who can I ask" mindset further depletes people resources that are already struggling.   Limited staff resources.   Knowledge gaps.

Technical Review 110

Technical Review Startup Social Media Marketing 110

User Pilot

DECEMBER 11, 2023

You can uncover existing mental models using in-app surveys, user behavior tracking, heatmap analytics, and 1-on-1 interviews. Implementing an in-app resource center will help users stay in the loop about your product and any recent changes to it. Get your free Userpilot demo today! What is a mental model? Source: Gmail.

Scale 105

Scale Interviewing Onboarding Communication 105

User Pilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Predictive analytics are driving business decisions such as product and marketing strategy. Answer FAQs with self-service resource centers.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

APRIL 30, 2024

Boosting product adoption metrics requires accessible support: combine in-app resources, AI chatbots , live chat, forums, and email support to ensure immediate and effective user assistance. Offer a blend of in-app resources and traditional support options to cover all bases. In-app resource center built with Userpilot.

Payments 101

Payments Payment Solutions AI Search Payment Services 101

User Pilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. In this article, we answer the question: how does user behavior analytics work? Tools for insightful user behavior analytics. Tools for insightful user behavior analytics. Choose the right type of analytics report. Reduce customer churn.

SaaS 104

SaaS User Experience Churn Retention 104

User Pilot

APRIL 9, 2024

They also offer feedback features and analytics to support data-driven decision-making. Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

APRIL 16, 2024

Why you should use customer journey analytics. We also look at the best analytics tools for analyzing customer journeys. The objective of customer journey analytics is to track and interpret user actions to get such insights, and customer journey mapping is an essential part of the process. Customer journey stages.

Churn 105

Churn Customer Lifetime Value Mobile Retention 105

User Pilot

FEBRUARY 27, 2024

Funnel analytics is one of the buzzwords in marketing, sales, and product management. We explain what funnel analytics is, why it’s relevant, and how to conduct and leverage it to drive product success. We also look at the best analytics tools for the job. Tag these events for tracking in your analytics tool.

Marketing 102

Marketing Trends Metrics Forecasting 102

User Pilot

MAY 1, 2024

Analytics data : Use digital analytics tools such as Userpilot to segment users, study their behavioral data, and glean useful insights. For example, if you notice a persona often leaves your app to read support articles on your website, you might want to consider building an in-app resource center to provide guidance within the app.

Customer Lifetime Value 103

Customer Lifetime Value User Experience Retention Scale 103

User Pilot

JUNE 19, 2023

Mobile compatibility so that learners can access the resources on the go and from different kinds of devices. Analytics of the course performance to enable trainers to improve their courses. Let’s start with the Resource Center widget. Userpilot resource center. Userpilot resource center targeting.

Systems Review 98

Systems Review Management SaaS Education 98

User Pilot

APRIL 14, 2023

Besides these, teams need analytics features to assess their effectiveness and analyze user behavior. Apart from Pendo and Userpilot , other digital adoption platforms have only basic analytics features. Self-help support The majority of users expect on-demand access to support and guidance so resource center functionality is a must.

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

APRIL 29, 2024

It allows users to access relevant information, tutorials, tips, or support resources without leaving the application interface. Depth: Context-sensitive help tends to offer brief, targeted guidance , while in-app help provides more detailed explanations, tutorials , and troubleshooting resources. What is contextual sensitive help?

SaaS 52

SaaS Onboarding AI Search Mobile 52

How To Buy Saas

APRIL 29, 2024

Content can be assigned to various related applications, including customer resource management (CRM), enterprise resource management (ERP), and human resource management (HRM), with CSPs being preferred entry points for content. There is a promising future for CSP.

Artificial Intelligence 52

Artificial Intelligence Blockchain Management compliance 52

User Pilot

APRIL 10, 2024

Create different formats of resources. Here are 8 knowledge base creation best practices that can help you create deep connections with your customers: Include multiple types and formats of resources. A SaaS resource center should include a variety of content to cater to different needs and learning styles.

Software Review 102

Software Review AI Search SaaS Technical Review 102

User Pilot

MAY 9, 2024

Provide multiple ways to get help with a resource center. Leverage behavioral analytics to understand behavior patterns. Embed these microvideos in your resource center and suggest them contextually as users interact with your tool. Embed your resource center in-app to make it easy for users to access help.

AI Search 59

AI Search 59

User Pilot

APRIL 22, 2024

Avoid customer frustration with self-service knowledge bases A great opportunity to offer a top-notch customer experience is through an in-app resource center. Create help resources in different formats to directly tackle these challenges. Organize your resources in content modules so users can find resources that are relevant to them.

Customer Success 95

Customer Success Retention Software Review Customer Lifetime Value 95

User Pilot

MAY 7, 2024

Groupize leveraged an in-app resource center and embedded its onboarding guide so users can access it at any time. This approach alone drastically reduced support tickets, allowing Groupize’s CS team to focus more on issues that can’t be addressed in a resource center. Resource center created with Userpilot.

Software Review 61

Software Review Software Onboarding Engagement 61

User Pilot

MAY 2, 2024

Self-service resources like knowledge bases and chatbots provide 24/7 assistance and reduce the time needed to solve issues. Use product analytics to find friction points and anticipate user churn. Userpilot is a product growth platform with analytics, feedback, and engagement features. Userpilot resource center.

Retention 105

Retention Metrics Strategy Scale 105

User Pilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. The plan gives users access to product analytics. This includes unlimited no-code features and page tagging, user segmentation , and behavioral analytics. Pendo Free analytics.

Software Review 98

Software Review Technical Review Systems Review Scale 98

User Pilot

DECEMBER 15, 2023

By screening your ideas before investing in their development, you reduce the risk of failure and can allocate resources to initiatives that satisfy customer needs and market demand. Its primary goal is to narrow down the list of ideas and focus on those that align with the organization’s goals , resources, and market needs.

Development 105

Development Market Research Interviewing Trends 105

User Pilot

NOVEMBER 5, 2023

Other ways to scale customer success include providing a resource center , offering regular webinars , and regularly collecting customer feedback. Create a resource center to support customers with repeatable issues Another way to scale customer success in SaaS is to create a resource center to support customers with repeatable issues.

Scale 104

Scale Customer Success Scaling SaaS 104

User Pilot

MARCH 25, 2024

In the product tour, add links to relevant resource center modules for more in-depth guidance. Use product tours to remove friction in the user journey discovered through product analytics. Tooltips often include CTA buttons that trigger interactive tours or lead users to additional resources. Book the demo to find out more!

Software Review 52

Software Review Onboarding SaaS AI 52

User Pilot

MARCH 29, 2024

Lack of help resources. Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Offer self-service support with a resource center. Lack of help resources : Users will inevitably have questions or hit roadblocks while using your product. Features with usability issues.

Scale 105

Scale Sales Funnel Onboarding Retention 105

User Pilot

FEBRUARY 14, 2024

You can also leverage the Salesforce data to segment users more accurately and analyze their behavior using Userpilots analytics features. Apart from HubSpot , other tools Userpilot integrates with include Amplitude, Mixpanel, Heap, Segment, Google Analytics, Kissmetrics, Zendesk, and Intercom. Predictive analytics in Salesforce.

AI 104

AI Engagement User Experience SaaS 104

User Pilot

MARCH 5, 2024

How to create a funnel visualization report in Userpilot and Google Analytics. Google Analytics is a popular free tool used for visualizing funnel data for websites while Userpilot is a product growth platform that allows you to do it for web apps. How to carry out funnel visualizations in popular analytics tools?

Trends 96

Trends User Experience Onboarding Sales Funnel 96

User Pilot

FEBRUARY 19, 2024

Modern analytics tools do the math for you, for example, when you conduct funnel analysis. To lower drop-offs, provide users with proactive support via a resource center and in-app guidance. To be able to calculate it, you must have an analytics tool that allows you to track in-app events or page views accurately.

Onboarding 105

Onboarding User Experience Benchmarks Mobile 105