User Pilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Artificial Intelligence 95

Artificial Intelligence AI Machine Learning SaaS 95

User Pilot

MAY 7, 2024

Figma — Branched onboarding, design templates, and onboarding videos. Rocketbots Rocketbots ( respond.io ) is an AI-powered customer communication platform designed to manage and automate customer conversations across various messaging apps. Resource center created with Userpilot. Kommunicate — Checklists and interactive guides.

Software Review 105

Software Review Software Onboarding Engagement 105

User Pilot

MAY 21, 2024

Populate empty states with helpful content like guides or video tutorials. Ensure the copy is clear and easy to understand, using AI writing tools if needed. UX design principles: use AI to make your copy clear and easy to understand. This means using a range of various support tools, both high- and low-touch: Live chat.

User Experience 104

User Experience AI Scale Customer Support 104

Buffer Resources

APRIL 11, 2024

  Conserve your people resources Depending on people sure feels nice, but it doesn’t always work well.  But they are an increasingly precious resource. The "who can I ask" mindset further depletes people resources that are already struggling.   Limited staff resources.   Knowledge gaps.

Technical Review 114

Technical Review Startup Social Media Marketing 114

User Pilot

APRIL 28, 2023

Unless you’ve lived in a cave for the last year or so, you must have witnessed the shockwaves that AI is sending through the SaaS space. The article explores how you can use AI user onboarding to drive your product success. AI can be used at all stages of user onboarding. What is AI user onboarding? Want to see how?

Artificial Intelligence 95

Artificial Intelligence AI Onboarding Machine Learning 95

Neil Patel

SEPTEMBER 1, 2021

Artificial intelligence (AI) tools for media let you create content at scale in a previously impossible way and you don’t even need design experience to create something impressive. AI isn’t new. But, these sectors have only scratched the surface of AI capabilities. Naturally, these tools have investors excited.

AI 145

AI Artificial Intelligence Scale Generative AI 145

User Pilot

APRIL 10, 2024

Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Create different formats of resources. Play video tutorials directly in-app. Video tutorials : Users retain a significant amount of video content.

Software Review 99

Software Review AI Search SaaS Technical Review 99

Sales Hacker

OCTOBER 25, 2023

By using the power of AI to identify and engage the accounts and buying groups most likely to purchase. They combine your sales and marketing data with our validated B2B data and AI to create Account Intelligence that informs every step of your buyer’s journey.

Consulting 91

Consulting AI Benchmarks B2B 91

Buffer Resources

APRIL 22, 2024

To help streamline the process of casting your net wide, consider a social media publishing tool like Buffer that lets you post content to multiple platforms from one central location. Publishing tools can help save you both time and effort as you recycle content from one platform to the next.

Social Media 105

Social Media Scale Growth Hacking Headcount 105

Buffer Resources

JANUARY 18, 2023

Behind every incredible creator is an army of tools — and even people — to support every stage of content creation. While consistency is the most important element of growing as a creator, the tools you choose can enhance or frustrate your growth journey. The following tools can help. The following tools can help.

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Payment Services Payments Payment Methods AI Search 131

User Pilot

MAY 1, 2024

In this post, we’ll cover the most important things you need to know about building a successful community without wasting your precious resources. At its core, community building involves managing a group of individuals interested in a specific tool or goal in a private online space, focusing on the development of a brand community.

Branding 97

Branding Social Media Acquisition Advertising 97

Buffer Resources

MAY 2, 2024

  Regular people are becoming creators, and today, one of the most lucrative ways to generate income from the creator economy is with video.   Frustrated with the slim returns from YouTube Ad revenue, they switched to a specialized video monetization platform and set up a paid membership model. 

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Payments Payment Methods Social Media AI Search 80

User Pilot

JUNE 19, 2023

And which are the best tools available on the market at the moment? Support various types of learning content , like text, videos , or quizzes, to make the learning engaging. Mobile compatibility so that learners can access the resources on the go and from different kinds of devices. Userpilot resource center.

Systems Review 98

Systems Review Management SaaS Education 98

Buffer Resources

OCTOBER 17, 2023

Fortunately, Buffer’s AI Assistant can help. But   For AI to thrive, it needs adequate information. Like with Buffer’s AI Assistant, the difference between a basic prompt and a well-informed one can be striking. Buffer's AI Assistant has your back! Why prompts matter One word: context. 

AI 128

AI Social Media Trends Engagement 128

Andreessen Horowitz

SEPTEMBER 13, 2023

It’s been 9 months since ChatGPT was released and 7 months since it became the fastest consumer application to reach 100 million monthly active users , ushering in a new era of generative AI. But other than ChatGPT, how are consumers interacting with generative AI (GenAI) products? Who might be the next “big winner”? Model hubs.

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Generative AI AI ChatGPT Artificial Intelligence 145

User Pilot

FEBRUARY 14, 2024

Thanks to the Gong<>Salesforce integration you can use AI-generated insights from user communications in Salesforce for improved sales strategies. The ActiveCampaign integration boosts marketing personalization and sales funnel automation by syncing data, leads, and contacts between the tools.

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

Buffer Resources

OCTOBER 23, 2023

AI Chatbot Moderation Meta is striving to curb inappropriate responses from its new AI chatbots to ensure a safer user experience. Use available tools to ascertain any link throttling affecting your content reach. "Enhanced Use this feature to secure and manage your digital assets efficiently.

Social Media 87

Social Media Payments Payment Services Payment Methods 87

User Pilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Let’s dive in!

AI Search 98

AI Search AI Payment Solutions ChatGPT 98

User Pilot

DECEMBER 6, 2023

Still, they differ in focus (user vs. website), platform (website vs. anything), strategy (product vs. user), and tools. We can summarize their differences under four key headings: focus, platform, strategy, and tools. Their goal is to create good user experiences using design tools. What is web design? Click here to register.

User Experience 98

User Experience AI Web Development Web Developers 98

User Pilot

APRIL 30, 2024

Boosting product adoption metrics requires accessible support: combine in-app resources, AI chatbots , live chat, forums, and email support to ensure immediate and effective user assistance. These tools use a contextual and proactive approach to learning, delivering help exactly when and where needed.

Payments 98

Payments Payment Solutions AI Search Payment Services 98

Buffer Resources

JANUARY 18, 2024

I’ve noticed an uptick in banner ads promising everything from AI assistance to increased profile views — and I was curious to put it to the test.    What you get with LinkedIn Premium First, let’s talk about the LinkedIn tools and features you’ll unlock with LinkedIn Premium. It just might.

Technical Review 110

Technical Review Systems Review Sales Recruiting AI Search 110

Intercom, Inc.

SEPTEMBER 9, 2022

AI has been quite overhyped in the past. ML teams tend to invest a fair share of resources in research that never ships. It feels like the AI hype machine is once again in overdrive. Des Traynor: Like video cards and s**t like that? Fergal Reid: In video cards and your 3dfx card and everything. What’s up?

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Artificial Intelligence Machine Learning AI Search AI 249

Buffer Resources

JUNE 29, 2023

Today, we’ve got Stew Fortier, a more unconventional creator, as his day job is CEO of Type.ai , an AI content writing tool. The rapid advancement of AI has spurred debates among creators of all types. Some see AI as a threat, primed to replace human creators and automate creativity.

AI 116

AI Social Media Technical Review Interviewing 116

User Pilot

APRIL 22, 2024

The best customer success tools include Userpilot, ChurnZero, and Gainsight. Increase customer lifetime value with personalized demos Product demos are a great tool for customer success managers to help users realize the value of your product. Create help resources in different formats to directly tackle these challenges.

Customer Success 90

Customer Success Retention Software Review Customer Lifetime Value 90

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

AI 98

AI Customer Success Technical Review Generative AI 98

User Pilot

MARCH 25, 2024

We also show you a few good product tour software tools. Explainer videos are less interactive but great for step-by-step demonstrations of complex processes. AI writing assistants are invaluable for creating powerful product tour microcopy. As such, they are a valuable onboarding tool. Ready to dive in?

Software Review 52

Software Review Onboarding SaaS AI 52

User Pilot

MAY 16, 2023

Incorporating videos into in-app experiences is an engaging way to educate users. AI chatbots can help you save time and resources by automating customer engagement. Incorporate videos into in-app experiences Videos are an engaging way to educate users and better explain complex features or concepts.

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

Unbounce

AUGUST 31, 2021

An AI copywriting tool able to generate content at the push of a button? With AI, meet your new copywriting assistant that takes care of tedious writing tasks so that you can focus on what really matters: getting campaigns to convert. Yeah, an AI copywriter can help with that. What is AI Copywriting?

AI Search 145

AI Search Artificial Intelligence AI CTO 145

User Pilot

JANUARY 12, 2023

How a tool like Userpilot can help you build self-service support resources, code-free. This is a resource center customers can turn to on-demand to view helpful content like guides, how-to videos , and tutorials. It’s a one-stop resource of helpful content that can guide customers on how to fix their own issues.

Outsourcing Services 97

Outsourcing Services SaaS Customer Support Software Review 97

User Pilot

JUNE 30, 2023

Leverage AI technologies , like chatbots or assistants, to enhance user engagement. Amplitude’s AI chatbot provides instant help. Userpilot has a progress bar on the onboarding checklist and offers a comprehensive in-app resource center. A great use of AI in customer engagement is to refine microcopies for tooltips.

Engagement 93

Engagement Entertainment AI Customer Lifetime Value 93

User Pilot

JUNE 26, 2023

Canny is a comprehensive feedback management tool while Typeform allows you to collect feedback via email. A customer feedback system is a framework of tools and processes for collecting, organizing, and analyzing customer feedback to obtain actionable insights. Modern analytics tools allow you to tag qualitative responses.

Systems Review 97

Systems Review Social Media Technical Review Software Review 97

User Pilot

MARCH 6, 2024

AI in In-App Messaging : Employing AI for in-app messaging to optimize message delivery and boost conversions. 2 Implement a chatbot to offer support to website visitors Chatbots can be a potential tool to improve conversion rates. Ask the AI to create multiple versions of a specific message (e.g. Hubspot’s chatbot.

Trends 102

Trends Social Media AI Search SaaS 102

User Pilot

APRIL 9, 2024

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. Userpilot: Best all-in-one tool for customer onboarding Userpilot is a comprehensive customer onboarding solution.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

JUNE 30, 2023

If the latter, pick the right tools for the job, like Userpilot which offers AI-powered localization. Userpilot is a product adoption platform that allows you to automatically localize your in-app messages , surveys , and resource center materials. As you cover these, consider localizing audiovisual content like video tutorials.

SaaS Payments 96

SaaS Payments Outsourcing Services Payment Solutions Payment Services 96

User Pilot

APRIL 7, 2024

The Aha moment can happen before users even sign up for the tool, like in Loom or Zoom, or quite late afterward, like in Slack. Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey. That’s where the Aha moment is.

Management 52

Management Underperforming Technical Team Onboarding Churn 52

FastSpring

AUGUST 2, 2023

To take advantage of our Contextual platform, its subscription and pricing capabilities, B2B offerings, and advanced reporting tools, just open a ticket with our support team here: [link]. Are you still using the FastSpring legacy Classic platform (Springboard)? Read how Walls.io

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

AI 75

AI Customer Success Technical Review Generative AI 75