User Pilot

OCTOBER 4, 2023

A simple yet effective answer to all your growth-related questions. Net monthly recurring revenue (MRR) growth enables you to calculate the change in your company’s recurring revenue on a month-to-month basis. A similar concept is ARR, annual recurring revenue. Why should you track the MRR growth rate?

Metrics 89

Metrics Customer Lifetime Value Churn Retention 89

Stax

JANUARY 29, 2024

As industry leaders in billing software, our mission is to help our customers work more efficiently, recover more revenue, and effortlessly collect invoices. TL;DR A billing platform is a comprehensive system facilitating subscription management, recurring billing, revenue recognition, payment gateways, analytics, and dunning processes.

Stax 88

Stax Payments Payment Services Payment Features 88

User Pilot

MARCH 25, 2024

Metrics that can affect SaaS business valuation include Monthly /Annual Recurring Revenue, Customer Acquisition Cost , Customer Lifetime Value , Net Revenue Retention, Total Addressable Market, and YoY Growth Rate. To calculate the metric, add all 4 of them. What does the acronym mean? SaaS valuation formula: EBITDA.

SaaS 92

SaaS Customer Lifetime Value Acquisition Metrics 92

Intercom, Inc.

JULY 14, 2020

Customer success – every business wants to invest in it but only a few know what it actually entails or how to do it well. There are a lot of words that get thrown around with customer success: problems to be solved, implementation, product experts, expansion, strategic partners, technical advisors, proactive versus reactive.

Customer Success 249

Customer Success Management Technical Review Onboarding 249

Blulogix

MARCH 15, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Achieving End-to-End Automation In the competitive arena of B2B subscription s , the quest for operational excellence is unending. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Payment Features 59

Payment Features Payment Services Subscription Payments 59

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Software Review 109

Software Review Technical Review User Experience Enterprise 109

FastSpring

JANUARY 10, 2023

There are tons of monthly recurring billing software solutions available, so it can seem difficult to determine which one is right for your business. This article is meant to help by providing two important factors to consider when choosing a recurring billing tool. Handling failed payments and customer notifications.

Payment Solutions 110

Payment Solutions Payment Features Payment Methods Payment Services 110

SaaStr

MAY 5, 2022

Podium has grown from a 1 million annual recurring revenue (ARR) company to doing over 100 million in ARR in their time there. . It all comes back to reps controlling what they have the power to control. Principle #3: It’s All About the Team. Principle #5: All in One Boat. Key Takeaways.

Scale 230

Scale Sales Hiring Scaling Sales 230

Subscription Flow

NOVEMBER 13, 2023

However, with the bustling world of opportunities to earn recurring revenue , subscription-based SMEs are also faced with unprecedented demands for speed, efficiency, compliance and customer support. Less tech-savvy business owners transitioning from legacy systems may want guided onboarding rather than self-service.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

User Pilot

MARCH 4, 2024

This onboarding approach enhances engagement and drives product mastery because users learn by doing. Customer survey templates in Userpilot. Asana understood this behavioral design principle, so they gamified their onboarding process: a magical unicorn appears each time new users complete onboarding milestones.

Data Analysis 90

Data Analysis Data Construction Interviewing 90

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Retention 85

Retention Metrics Strategy Scale 85

User Pilot

APRIL 23, 2023

Tracking these metrics helps you gain growth insights, track user engagement , and measure customer satisfaction. Customer acquisition cost estimates the cost of acquiring a new customer to optimize customer marketing efforts. Lifetime value determines revenue potential from each customer.

Metrics 79

Metrics Customer Lifetime Value SaaS Scale 79

User Pilot

MAY 8, 2024

Common types of customer needs include functionality, price, usability , performance, and support. Then, split your audience into various customer personas so you can analyze each of them individually. Analyze your product trends for each customer persona through funnel and trend analysis. Let’s take a closer look.

Underperforming Technical Team 78

Underperforming Technical Team Interviewing Trends User Experience 78

Stax

APRIL 30, 2024

Debit and credit card processing all come at a cost for merchants. The Riverside online solution comes with a virtual terminal, QuickBooks plug-in, recurring billing, and fraud detection. Customer Support Riverside heavily promotes its 24/7 customer service. Despite this, they have an A rating (which runs from A+ to F).

Payment Methods 88

Payment Methods Payment Services Merchant Services Payment Solutions 88

FastSpring

OCTOBER 13, 2020

We’ve all heard the saying, “If you love them, let them go.” If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

User Pilot

FEBRUARY 27, 2024

TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. Marketing teams can use funnel analysis to find friction points in the customer journey that stop users from signing up for the product, activating , and becoming paid customers. Book the demo to learn more!

Marketing 84

Marketing Trends Metrics Forecasting 84

ChurnZero

JUNE 9, 2023

However, that’s not always the case for Customer Success (CS) teams even though they are often responsible for renewals and expansions. So said Randy Wootton , chief executive officer at Maxio and Alli Tiscornia , chief customer officer at ChurnZero in our webinar, “ Finance & CS: Charting a path to profitability.”

Finance 98

Finance Metrics Customer Success Headcount 98

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 81

SaaS Payments Business SaaS Payment Solutions 81

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Why proactive support is your first line of defense.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

Stax

APRIL 18, 2024

As such, all SaaS companies are ISVs (since they create software), BUT not all ISVs are SaaS companies, due to the differences in how they offer their software to end users. How companies price and distribute their solutions affects everything from revenue streams and customer interaction to product development and delivery methods.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Subscription Flow

NOVEMBER 28, 2023

Read more: Quote-to-Cash Cycle Made Efficient by Streamlining B2B Processes Understanding the Particularities of the B2B SaaS Business Model Rather than selling software as a service to individual customers, the B2B SaaS business model focuses on selling software as a service to other companies.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

Subscription Flow

FEBRUARY 27, 2024

However, handling multiple subscription plans and the dealing with the complexities of B2B enterprise SaaS billing, variable customer lifecycles, and subscription management can be extremely difficult. Customers are empowered to choose the plan that best suits their needs thanks to this transparency.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83

Subscription Flow

DECEMBER 27, 2023

If you are running a subscription business, finding it difficult to manage accounting operations, and looking for a tech stack or technology that can be your one-stop solution for all these issues, then this article is for you. Why Do You Need Recurring Payments with Xero? Therefore, Xero prioritizes data security and compliance.

Payment Features 59

Payment Features Payment Services Payments Payment Solutions 59

FastSpring

JANUARY 17, 2023

Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Gather metrics and view reports on monthly recurring revenue. Automated invoices and customer notifications. Table of Contents.

Payments 84

Payments Payment Features Payment Methods Payment Services 84

FastSpring

FEBRUARY 8, 2024

Explore the Power of Changelog Integration in Our Documentation Navigating the Tax Landscape: Key Changes That Demand Your Attention in 2024 Quarterly B2B Onboarding Update: Your Complete Guide to Seamless Transactions! Fraud, Chargebacks, and Mitigation Strategies Need FastSpring support? Visit our Support page.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

User Pilot

NOVEMBER 27, 2023

TL;DR While churn rate vs retention rate measures two different aspects of the customer journey, the goal for both is the same: to routinely track and improve them. The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period. Want to reduce customer churn?

Churn 79

Churn Retention Benchmarks Customer Lifetime Value 79

User Pilot

MARCH 24, 2024

Onboarding flow for new users. Customer support user flow. For instance, instead of a broad objective like “improve adoption for new users,” specify the user task you want to focus on, such as “streamline the onboarding process for new users.” Onboarding flow for new users. Referral user flow.

Payment Solutions 97

Payment Solutions Payments Software Review SaaS Payments 97

Blulogix

JANUARY 5, 2024

Subscription Billing Definition: Subscription billing is a business model in which customers pay a recurring fee at regular intervals, typically monthly or annually, in exchange for access to a product or service. It’s the engine that drives revenue predictability and customer relationships. Subscription Billing 1.

Subscription 52

Subscription Payment Features Payment Services Payments 52

Stax

APRIL 17, 2024

Companies and software providers that embed payment solutions into their services and platform are likely to attract and retain more customers. If you can relate to that, no need to worry—we’ll break it all down to set you up for success. That way, both the practice and the patients’ sensitive information are protected.

Payments 68

Payments Merchant Services Payment Methods Payment Services 68

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. All methods can be accomplished with Userpilot. Book a demo to learn how.

Onboarding 79

Onboarding Metrics Retention Scale 79

User Pilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue.

Metrics 95

Metrics Customer Lifetime Value Retention Onboarding 95

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. Want to reduce customer churn?

SaaS Payments 93

SaaS Payments Churn Underperforming Technical Team Payment Methods 93

User Pilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! What is the fintech customer experience?

Blockchain 78

Blockchain Artificial Intelligence Onboarding Banking 78

Totango

JUNE 10, 2022

At Totango, we want to highlight the importance of composability for customer success. . Composable customer success is key to operationalizing your team to scale without friction, providing value to your customers from day one, and quickly shifting to meet new needs and support new opportunities.

Customer Success 81

Customer Success Scale Business Onboarding 81

Baremetrics

AUGUST 22, 2021

Subscription revenue can be defined most simply as a model which generates income from customers through recurring fees that are paid at regular intervals. Subscription Revenue Provides a Recurring Payment Cycle 2. Better Customer Relationships How to Calculate Subscription Revenue. Table of Contents.

Payment Features 90

Payment Features Payments Subscription Revenue 90

Subscription Flow

JANUARY 29, 2024

This usually happens when a customer receives products or services, and revenue is recorded even though payment has not yet been received. Subscription billing is a complete business model where the customer pays a regular fee for the subscription plan that he opts for. It inherently involves the recognition of revenue over time.

Payments 59

Payments SaaS Payments Payment Services Subscription 59

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 96

Churn Underperforming Technical Team SaaS Payments Payment Solutions 96