User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Customer Success 83

Customer Success Retention Software Review Customer Lifetime Value 83

User Pilot

APRIL 26, 2024

We’ve broken them down into three categories, including product analytics. The must-have features for customer tracking software in 2024 are: The ability to track customer data regarding their behaviors during events. Pendo for tracking feature adoption. Let’s dig in! Amplitude for path and A/B testing analytics.

Software Review 81

Software Review Software Scale Systems Review 81

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. That said, we’ll review how to build a strong product strategy that delights users and unlocks product growth. And where do you start?

Strategy 98

Strategy Customer Lifetime Value Onboarding User Experience 98

User Pilot

APRIL 18, 2024

They can help you understand how to target your marketing better to increase product engagement and usage. Try Userpilot and Take Your Product Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer segmentation? You can tailor onboarding flows and in-app messages and offer personalized support.

Customer Lifetime Value 93

Customer Lifetime Value Sales Recruiting Market Segmentation Scale 93

User Pilot

APRIL 21, 2024

In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. Conduct path analysis to visualize the user journey, understand how users adopt your product, and see the steps that lead users to drop off. The number of users who use your product regularly.

Onboarding 100

Onboarding SaaS Metrics Trends 100

User Pilot

APRIL 15, 2024

In-app support strategies to eliminate them. There are various types of customer pain points, including financial pain points, process pain points, productivity pain points, and support pain points. Users unaware of product updates. Collect passive customer feedback to improve the in-app experience and more. CSAT surveys.

Communication 103

Communication SaaS Payments Payment Solutions Payment Methods 103

User Pilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. If so, you need to invest in the right customer insight tools. Read on to learn more. How do you gather customer insights?

AI Search 93

AI Search Social Media Cross-platform App Design (Application) Systems Review 93

User Pilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. Use the insights to optimize the problematic touchpoint, for example, with in-app experiences. Userpilot is a product growth platform with excellent analytics.

Churn 101

Churn Customer Lifetime Value Mobile Retention 101

User Pilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. It empowers you to identify features that drive the highest ROIs and those that need improvement or sunsetting. This article aims to simplify feature analysis. We cover: Types of product features. Power features.

Underperforming Technical Team 89

Underperforming Technical Team Software Review User Experience Retention 89

User Pilot

FEBRUARY 27, 2024

In-app events give you valuable insights into user behavior. By analyzing these events in your product, you can understand how users engage with your app and make improvements to enhance the user experience. Let’s dig into what in-app events are and how you can leverage them to drive engagement and build better products!

Payment Solutions 103

Payment Solutions SaaS Payments Payments User Experience 103

User Pilot

APRIL 10, 2024

Other retention metrics to track include product stickiness, customer lifetime value, expansion MRR, and NPS scores. Interactive walkthroughs facilitate user understanding and product value realization. Continuously add value to your product by introducing features aligned with evolving customer needs.

Retention 98

Retention Metrics Strategy Management 98

User Pilot

APRIL 15, 2024

Artificial Intelligence is revolutionizing how SaaS product teams work by increasing efficiency and productivity, reducing costs, and most importantly, facilitating data-driven decision-making. In this article, we look at how you can use AI to gain in-depth customer insights and how to leverage them to improve the product.

AI Search 105

AI Search AI Artificial Intelligence Machine Learning 105

User Pilot

FEBRUARY 28, 2024

Pendo Engage is an in-app guidance and feedback collection tool to help you track key metrics or usage data. TL;DR Pendo Engage is a product adoption platform for with in-app guidance , product analytics, and feedback collection capabilities. If you want to learn more about Userpilot, then get your free demo today!

Software Review 104

Software Review Engagement Technical Review AI 104

User Pilot

APRIL 21, 2024

Improve support team morale – Fewer tickets means more time for your support team to be productive. Drive customer satisfaction – When customers get help quicker, their satisfaction with your product goes up. Communicate product news with in-app messages so customers don’t inquire about them via tickets.

Strategy 102

Strategy Customer Support SaaS Technical Review 102

User Pilot

MARCH 19, 2024

Even if you’ve been a product manager for a while, a new feature rollout can be a challenging experience. We explain what a feature rollout is, why it is important for product teams, and how to conduct them. The rollout process starts with feature ideation. We also share some best practices. Ready to dive in?

Software Development 103

Software Development Scale Development Benchmarks 103

User Pilot

MARCH 19, 2024

Tracking user activity patterns helps you understand users better and uncover insights to increase product engagement. TL;DR User activity patterns are the trends and recurring behaviors users exhibit when interacting with a website or app. Increase product stickiness. Create data-driven product strategies. Click rate.

SaaS 95

SaaS AI Search User Experience Engagement 95

User Pilot

MARCH 12, 2024

The navigation UX determines how intuitive and efficient the product experience is. It involves all the elements that allow users to move through an app or web page, guiding them from point A to point B. TL;DR Navigation UX is the design that guides users intuitively through a product’s interface to achieve their goals.

User Experience 104

User Experience Software Review Systems Review Engagement 104

User Pilot

FEBRUARY 9, 2023

What’s product communication? Is it different from product messaging? Why is it important for your product? How can dedicated in-product communication tools help you achieve your product goals? Start creating your product communication plan by setting actionable goals. What is product communication?

Communication 96

Communication SaaS Engagement Onboarding 96

Andreessen Horowitz

MARCH 8, 2024

Ever since ChatGPT catapulted generative AI into public consciousness over a year ago, we’ve been introduced to thousands of new consumer products that incorporate the magic of AI — from video generators to workflow hacks , creativity tools to virtual companions. Source: OpenAI Along with Gemini, companion creator Character.AI

AI Search 145

AI Search AI ChatGPT Mobile 145

User Pilot

MARCH 29, 2024

Are conversion funnel leaks sabotaging your product and marketing efforts while leaving money on the table? You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Poor product-market fit. Complicated product. Userpilot can help.

Scale 103

Scale Sales Funnel Onboarding Retention 103

User Pilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. How to gather data for customer sentiment analysis Send in-app surveys to collect quick feedback. It reveals customers’ overall emotional tone toward your brand, product, or service.

Social Media 84

Social Media Software Review Underperforming Technical Team User Experience 84

User Pilot

MARCH 10, 2024

Are you on the verge of launching a new product? Or maybe you’ve been monitoring product analytics for a while and are looking for ways to boost growth. TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. User behavior refers to the way users interact with your app and its features.

User Experience 99

User Experience Payment Features Trends Engagement 99

User Pilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. Secondary navigation is essential to enhance feature accessibility, streamline the user journey , optimize space, and increase feature adoption. NYT’s page navigation.

User Experience 104

User Experience Pricing Engagement Mobile 104

Buffer Resources

APRIL 15, 2024

percent) of Pinterest’s 498 million global active users use the app to follow or research brands and products. Brand partnerships Partnering with brands on Pinterest works a lot like other social media platforms (perhaps even better, thanks to Pinterest’s paid partnership features ). More than a third (36.6

Social Media 93

Social Media Business Merchant Services Branding 93

User Pilot

FEBRUARY 28, 2024

But with so many tools in the market, which one should you choose for product analytics ? You can use them when monitoring in-app experiences, launching new features, and tracking campaign performances. Amplitude simplifies product usage tracking and informs your sales strategies. Want the best of everything?

Payment Solutions 103

Payment Solutions Data Analysis Software Review SaaS Payments 103

User Pilot

FEBRUARY 29, 2024

How can you analyze feature usage to understand your users' behaviors and needs better? Armed with the right product analytics tool, you can analyze how users engage with specific features and functions, unlocking a treasure trove of insights that can transform your product and business. What is feature usage?

SaaS Payments 102

SaaS Payments Payment Solutions SaaS User Experience 102

User Pilot

MARCH 27, 2024

While there are several benefits to it, performing such product analytics isn’t always easy. If you want a no-code solution, try feature tags to collect data about different interactions with UI elements. Track events to measure new feature success to understand why users are or are not adopting them.

SaaS 98

SaaS User Experience Onboarding Retention 98

User Pilot

MARCH 12, 2024

When left unaddressed, feature drop-offs lead to user dissatisfaction and result in churn. This article helps you identify and eliminate them by answering the following questions: Why do users stop using certain features? How can you identify drop-offs with product analytics and user surveys? Increase feature adoption.

Underperforming Technical Team 97

Underperforming Technical Team User Experience Retention Scale 97

User Pilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Perform feature ideation with trend analysis. Churn rate.

Customer Lifetime Value 102

Customer Lifetime Value SaaS Underperforming Technical Team Retention 102

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. What is product adoption? Why should you measure product adoption?

Metrics 91

Metrics Customer Lifetime Value Churn Onboarding 91

User Pilot

MARCH 25, 2024

Best practices to improve product engagement. TL;DR The number of sessions per user shows how often a single user engages with your website or app within a given period. Insights from tracking sessions per user help you measure user engagement , understand usage patterns, prioritize high-engagement features, and increase retention.

Metrics 90

Metrics Underperforming Technical Team Engagement Benchmarks 90

User Pilot

MARCH 25, 2024

A user activity trend can provide key insights into changing user behavior and help you increase conversion rates and product engagement. Product teams can use it to better understand user needs and preferences. Product teams can use it to better understand user needs and preferences. Schedule a demo now to find out how.

Trends 101

Trends Acquisition Retention Engagement 101

User Pilot

MARCH 24, 2024

TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app. The benefits of tracking user flows include creating user-centered product design , eliminating friction in user journeys, and reducing churn. Discover user paths to app actions. Forgot password user flow.

Payment Solutions 103

Payment Solutions Payments Software Review SaaS Payments 103

User Pilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. What is feature adoption in SaaS?

Metrics 89

Metrics Strategy Underperforming Technical Team Onboarding 89

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Accessibility features are making UX design more inclusive.

SaaS Payments 103

SaaS Payments Trends Payment Solutions Payment Methods 103

User Pilot

MARCH 29, 2024

Heatmaps to analyze feature adoption. Heatmaps to analyze feature adoption. Product trend analysis to improve engagement. The data can help you understand what customers experience from the moment they learn about your product , even beyond the point of purchase. You are in the right place!

Customer Lifetime Value 90

Customer Lifetime Value Software Review User Experience Trends 90

User Pilot

MARCH 6, 2024

CRO is a practice with a lot of room to explore, hence, there are many tactics you can experiment with to optimize sales and product engagement. AI in In-App Messaging : Employing AI for in-app messaging to optimize message delivery and boost conversions. How we use UGC on our website. How to leverage this CRO trend?

Trends 98

Trends AI Search Social Media SaaS 98