SaaStr

DECEMBER 11, 2024

AI-powered Customer Onboarding and Customer Support We’re seeing a lot of companies using either AI tools they built themselves or through 3rd-party AI SaaS vendors have success helping users understand a new behavior or use a product for the first time. What’s Currently Working in AI for SaaS 1.

AI Search 284

AI Search AI Artificial Intelligence B2B 284

Stax

MARCH 16, 2025

The average churn rate for the software industry as a whole is 14%. As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%. Looking to measure churn?

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

User Pilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Set up in-app surveys to capture feedback at crucial moments, such as during onboarding or after specific feature usage.

Software Review 105

Software Review Technical Review Software B2C 105

SaaStr

APRIL 13, 2025

If your product doesnt have AI capabilities baked inwhether its automating workflows, improving onboarding, or delivering predictive insightsits going to feel outdated fast. Customer Expectations Are Skyrocketing : AI has raised the bar for what customers expect from software.

AI 159

AI B2B Startup Innovation 159

SaaStr

JUNE 24, 2025

And the companies that don’t adapt risk being left behind in what may be the most consequential shift in B2B software history. This could include automated customer communications, self-service onboarding flows, and AI-powered support. The message is clear: The Age of AI isn’t coming—it’s here.

Scale 191

Scale AI B2B SaaS 191

Payrix

FEBRUARY 4, 2025

Interested in learning more about software-led payments or joining the current Embedded Payments conversations in your organization? They underwrite and onboard the sub-merchants and provide them with the products and services required to process electronic payments. Youve come to the right place.

Payment Services 147

Payment Services Merchant Services Payment Solutions Payment Methods 147

Stax

JUNE 3, 2025

The term SaaS platform gets tossed around a lotbut what does it actually mean, and why does it matter for today’s software companies? In this article, we’ll break down what a SaaS platform is, highlight real-world examples, and explore key strategies to succeed in the fast-moving software-as-a-service industry.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

SaaStr

JULY 23, 2025

From a standing start to becoming the fastest software company in history to reach $100M ARR, beating Cursor (12 months), Wiz (18 months), and the previous record holder Deel (20 months). The economics are fundamentally different from traditional software companies. Every knowledge worker becomes a software creator.

Software Review 167

Software Review Technical Review Development Team Review Systems Review 167

Payrix

NOVEMBER 7, 2024

At Payrix from Worldpay, we have an internal team of risk management experts dedicated to helping software companies, like yours, manage payment processing, fraud prevention, and compliance. Learn more about merchant onboarding here. Such innovations save time and mitigate potential losses for our software partners and their users.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

Stax

JUNE 18, 2025

Software tailored to your industry? TL;DR Vertical software solutions are those that are hyperfocused on addressing the pain points or specific needs of small and medium businesses (SMBs) in certain industries or niches. Vertical SaaS is industry-specific software designed to meet the unique needs of a particular niche or market.

Merchant Services 167

Merchant Services SaaS Payments Payment Services Payments 167

Subscription Flow

OCTOBER 16, 2024

In today’s fast-tracked financial landscape, billing software has become a need. That is why most modern SaaS and subscription-based businesses have transitioned to using a good billing software, reducing their workload by a great deal. A billing software is the ultimate solution to your growing business’s complex needs.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

User Pilot

JUNE 30, 2025

Video onboarding can be the solution you need when text-only tutorials are driving your users away. Text-heavy onboarding flows can overwhelm new users, leading to increased support tickets and slower activation. So you can build successful onboarding experiences that we know will increase user activation.

Onboarding 66

Onboarding SaaS AI Engagement 66

SaaStr

APRIL 28, 2025

A company selling $2-5K software packages won’t need humans for standard implementationsthe AI will qualify, demo, answer questions, negotiate within parameters, and close deals automatically. This will accelerate the PLG (Product-Led Growth) trend even for complex enterprise software.

AI 241

AI Underperforming Technical Team Sales Technical Review 241

User Pilot

OCTOBER 31, 2024

These issues might range from low engagement with specific features to a high churn rate or poor user onboarding. To address this, you could meet with your team to agree on metrics related to onboarding, such as activation rate , time-to-value, and so on. What are the 4 major elements of a product strategy?

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

SaaStr

NOVEMBER 20, 2024

GitHub, founded in 2008, is a leading platform for software development and version control that has made waves since 2018 with its AI Copilot. Once they brought it to market, they knew they needed better user admin features, onboarding capabilities, SSO integration, etc.

Scale 261

Scale AI Scaling Marketing 261

SaaStr

JULY 18, 2025

For the better part of the last decade, it’s been broadly assumed that product-led growth (PLG) is superior to implementation-heavy enterprise software. Enterprise software companies that tackle complex workflows are regularly growing from $0 to $5 million, $10 million, or beyond $20 million in ARR in their first two years.

AI 195

AI Data Scale Artificial Intelligence 195

BetterCloud

JANUARY 3, 2025

We’ll cut through the jargon and provide practical advice on everything from discovering and onboarding new vendors to optimizing costs and ensuring security. Think of it like being the quarterback of your companys software. Define buying process Say goodbye to rogue software purchases!

Management 52

Management SaaS compliance Benchmarks 52

USIO

JULY 1, 2025

Instead of redirecting users to clunky external portals, you give them a seamless, fully branded way to pay—right inside your software. And here’s the emotional part: when you make payments effortless for your users, you’re not just building better software. The experience? The revenue opportunity? The integration? The secret?

Payments 130

Payments Embedded Payments Payment Services SaaS Payments 130

USIO

JUNE 24, 2025

Usio Embedded Payments — The All-in-One Powerhouse Usio has built an embedded payments ecosystem designed to simplify complexity — and put more revenue in the hands of their software partners. Best-in-Class Support : Dedicated onboarding specialists, U.S.-based ISV onboarding is solid. based support, and access to real humans.

Payments 100

Payments Payment Services Embedded Payments Merchant Services 100

Subscription Flow

OCTOBER 10, 2024

Getting onboard a robust billing system means benefiting from advanced features like automated recurring billing, customized invoicing, and revenue recognition. Integration Problems The new billing system must be capable of smoothly integrating with external software such as CRMs or accounting platforms.

Payment Solutions 105

Payment Solutions Payment Services Systems Review SaaS Payments 105

User Pilot

JUNE 30, 2025

At times, even a great in-app onboarding flow isn’t enough. That’s where an onboarding email sequence comes in. In this guide, I’ll show you 8 onboarding email types that drive activation, with real examples and templates you can use. Together, these email examples can serve as a blueprint for your customer onboarding sequence.

Onboarding 71

Onboarding Software Review Engagement Churn 71

User Pilot

DECEMBER 31, 2024

In contrast, other similar tools typically focus on one specific area of the digital adoption process, whether its user onboarding, product analytics, or employee training. Appcues Appcues is a user onboarding tool designed with simplicity in mind. Pendo vs. Userpilot. Userpilot is perfect for non-technical teams. party emojis).

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

ChurnZero

NOVEMBER 26, 2024

A description of the initial training and onboarding process. Develop and execute comprehensive onboarding and training programs tailored to the unique needs of mid-market and enterprise customers. List the tools, software, and resources the employee will use or have access to. Be specific and avoid vague statements.

Technical Review 52

Technical Review Sales Recruiting Customer Success Sales Hiring 52

User Pilot

JANUARY 2, 2025

Its purpose is to collect data necessary to personalize the onboarding experience by highlighting relevant features or resources for each user type. Wordtune’s customer research survey Wordtune uses this targeted survey to gather insights into the types of software its users use during work hours.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

User Pilot

NOVEMBER 7, 2024

Product demos can be used at various stages in the customer journey, such as on your website to engage potential customers, in email campaigns to nurture leads, during sales calls to provide a “try before you buy” experience, and for customer onboarding to help new users get up to speed quickly.

Payment Methods 103

Payment Methods Payment Solutions Software Review SaaS Payments 103

SaaStr

MAY 4, 2025

Sales, Support, Success and Marketing Roles Will Soon Start to Blend AI will enable salespeople to handle more of the customer lifecycleprospecting, closing, onboarding, and even customer success. View this post on Instagram A post shared by SaaStr Software Community (@saastr) 4.

AI 157

AI Scale Sales SMB 157

User Pilot

OCTOBER 19, 2024

Instead, it involves several key aspects, including: Product functionality : The software solves the problems it was designed to solve. For example, when new users begin using your product, you can launch a welcome survey to understand their needs and tailor their onboarding experience accordingly.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

SaaStr

MARCH 24, 2025

Customers expect AI to be baked into your product, whether its automating workflows, improving onboarding, or delivering predictive insights. Customer Expectations Are Skyrocketing AI has raised the bar for what customers expect from software. One Thing is Clear: AI Makes a Lot of Business Software Look Awfully Expensive Today.

AI 144

AI Trends SaaS AWS 144

ChurnZero

FEBRUARY 28, 2025

There are certainly tactics that work best for specific groups: by industry (software vs hardware, or retail, or services, or healthcare, etc.) You subscribe to the service, rather than owning the software outright. Take a page from your B2C counterparts and optimize for onboarding , engagement and retention.

SaaS Payments 52

SaaS Payments Payment Features Subscription B2B 52

Kellblog

JUNE 1, 2025

While many sales skills are generic, you can save six to twelve months of onboarding time by hiring someone who has already sold to your target buyer. One day, when you’re huge, you may have to hire sales talent unfamiliar with your buyer and build an onboarding program to teach them. Such people exist. Go find one.

Sales Hiring 60

Sales Hiring Startup Scale Onboarding 60

SaaStr

OCTOBER 11, 2024

Trend #3: Change Management Matters In the last paradigm shift, the end user experienced little change when moving from on-premise software to SaaS. From that perspective, you need to invest in programs that help onboard and train these users to use and trust AI. For most SaaS software, the value and outcomes were very deterministic.

Cloud 167

Cloud AI Artificial Intelligence Healthcare 167