CloudGeometry
JANUARY 15, 2022
Part 1: User Model & Onboarding If you have a business model, you have put together ideas about users. Put another way, the user model describes the “who” of what your software does. Let’s do that by viewing that next level through the lens of onboarding. Onboarding in SaaS is an end-to-end process.
CloudGeometry
MARCH 22, 2022
Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of software development and keeps them there. Customer-centric software delivery SaaS sets solving customer problems as its north star. It makes no difference to anyone but you.
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CloudGeometry
MARCH 3, 2022
This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. When you are solving a relatively new problem for your particular set of customers: the time required to make a decision about subscribing to your platform may be longer.
CloudGeometry
JULY 8, 2021
and onboarding new customers. Stories evolve as customers use the software, as new technologies emerge, as market behaviors come and go. Smart software development is driven by an actionable bias for paying it forward. It’s probably the single biggest technical-debt leverage exercise in modern software history.
CloudGeometry
FEBRUARY 7, 2022
Behind the curtain, selling essentially the same software to different users and companies, again and again, relies on a distinct product architecture: secure multi-tenancy. The Single-Tenant architecture that dedicates specific software and infrastructure services to a single customer (in many ways similar to the world before cloud).
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