SaaStr

JUNE 14, 2023

Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%. At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR.

Scale 192

Scale Artificial Intelligence Technical Review Software Review 192

Totango

DECEMBER 1, 2021

This gains you the ability to implement CS at scale, giving you a winning edge over competitors who are still a generation or two behind in their deployment of CS automation. The agile approach is borrowed from the software development industry, where it is used to optimize collaboration between development teams and clients.

Innovation 98

Innovation Customer Success Scale Government 98

User Pilot

JULY 18, 2023

Equipped with such knowledge, you can onboard them more effectively and drive engagement to increase adoption and retention. – for product/software development Aha! provides product managers with a comprehensive platform to develop and execute product strategies.

Software Review 98

Software Review Software Management Azure 98

User Pilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. A product team structure is how a business organizes the product team to best support software development. Pros and cons of the structure: Easy to scale.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

OpenView Labs

MAY 20, 2021

I saw this as a client partner and then regional managing director at an eBusiness firm that scaled from 0 to 2,000 people in three years, organically. The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

Valuize Consulting

SEPTEMBER 8, 2022

Strategic Leadership For Smooth Scaling. To thrive in this domain, an entrepreneurial mindset is key; you must be strategic, creative and agile in order to handle the ambiguity and change that comes with scaling a CS Operations function. Process Design. System Administration Knowledge.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

User Pilot

MARCH 27, 2023

What’s more, you can collect data at scale for a more representative view. Software developers can use product analytics to optimize their technical performance. Tracking their progress helps you tweak the onboarding process to make sure they don’t miss it. You can get this information from a sign-up survey.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

The Angel VC

NOVEMBER 29, 2013

Note that the x-axis is not a true-to-scale representation of time elapsed. For a true-to-scale representation I would have to add much more space between the Series A and the Series B and between the Series B and the Series C. For example, you could ask users to rate your prototype and see if that rating goes up over time.

Scale 190

Scale Startup SaaS Customer Lifetime Value 190

CustomerSuccessBox

DECEMBER 12, 2019

While scaling Customer Success, leaders are prone to make some common mistakes based on their presumptions. So to make your lives easier and help you better implement and scale Customer Success here are 6 Customer Success mistakes that leaders make: . Can a software developer do sales? Setting up over ambitious Timelines.

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. Examples of scaling challenges from Jeff Gothelf’s talk on Scaling Lean. ” I hear that a lot.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

SaaStr

AUGUST 22, 2019

This is a software development process for those of you who may not be familiar with it. We’re ready to develop it. And often more difficult for startups to create at scale because they tend to be expensive and you may not actually have the audience that you can pull into a room directly. Fairly easy.

Scale 120

Scale Engagement Scaling Development 120

User Pilot

APRIL 6, 2023

However, such a system will gradually be less resilient to technical issues, and more challenging to scale or upgrade – until you reach the point when a complete rewrite is necessary. Set realistic goals in the software development process Make sure the goals for your development team are realistic.

Underperforming Technical Team 105

Underperforming Technical Team Management Interviewing Scale 105

ProfitWell

MARCH 12, 2020

Subscription businesses do a lot of onboarding, especially if they’re a SaaS business. Smooth onboarding processes are beneficial for customers because they decrease friction. Customers can learn your products faster, thanks to effective onboarding. Similarly, efficient employee onboarding saves time and capital resources.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

Audacix

AUGUST 22, 2022

By becoming SOC 2 certified you'll feel confident in the scale and availability of your information security systems and you can use this as a way to sell bigger deals to larger enterprises. It's one of the last steps on your journey to building a culture of security within your software development team.

Software Review 75

Software Review Development Team Review Systems Review Software 75

SaaSOptics

MAY 19, 2022

You have a poor onboarding process. Bubble , a no-code software development platform, uses a mix of free-trial offers and content marketing to drive most of their customer signups. A public marketplace for templates, plugins, and software development agencies. You have poor product/market fit. Social Media.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Valuize Consulting

JUNE 10, 2020

These customer success processes are often inefficient, haven’t been scaled to engage the full customer base and are hard to measure. Lean customer success is a continuous improvement methodology focused on engineering customer success processes to maximize their impact, efficiency and scale.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

TriTuns

NOVEMBER 13, 2018

What this means for customer success teams is that they need to ensure they have the expertise, experience, tools, and methodologies to help their customers address user behavior change and ensure software adoption over the long-term. Figure out how to scale your efforts.

Customer Success 49

Customer Success Technical Review Scale Software Review 49

User Pilot

SEPTEMBER 29, 2023

The main responsibilities of growth teams are user onboarding optimization , user engagement, conversion rate optimization, user education, and data analysis. The obvious benefit is the ability to scale growth. Examples of growth experiments in SaaS: Adding an onboarding checklist to improve the activation rate.

Scale 105

Scale Software Review SaaS Technical Review 105

TriTuns

NOVEMBER 13, 2018

What this means for customer success teams is that they need to ensure they have the expertise, experience, tools, and methodologies to help their customers address user behavior change and ensure software adoption over the long-term. Figure out how to scale your efforts.

Customer Success 40

Customer Success Scale Technical Review Software Review 40

User Pilot

APRIL 30, 2024

Appcues enhances user onboarding, adoption , and retention with targeted walkthroughs, in-app messaging, and feature adoption tools. It’s suitable for businesses wanting control over their infrastructure and the ability to scale. This lets you focus more on core activities rather than software development.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

SmartKarrot

AUGUST 26, 2021

Be responsible for strategic decision-making and long-term planning related to team scaling, process improvement, and team management. Manage the Multi-product onboarding of new clients. Develop, prepare, and nurture customers for advocacy. Act as a liaison between internal teams to ensure customer needs are met.

Customer Success 19

Customer Success Scale Outsourced Development Market Research 19

User Pilot

MAY 1, 2021

collecting and analyzing VoC data, helps your Customer Success team improve the user onboarding process. Continuously collecting and analyzing VoC data, helps your Customer Success team improve the user onboarding process by identifying and addressing the most relevant pain points users have. ” on a scale of 0 to 10.

Data 52

Data Social Media Technical Review Interviewing 52

User Pilot

MARCH 22, 2023

Which is the ideal tool for developing interactive user guides – Whatfix or WalkMe? Or is there another in-app onboarding tool better than the two? A tool is necessary to create interactive user guides as it reduces dependencies on software developers. However, not all tools are the same.

Software Review 52

Software Review Onboarding Underperforming Technical Team Technical Review 52

User Pilot

MARCH 24, 2023

Which is the best tool for creating interactive user guides – Whatfix, Userlane, or another in-app onboarding tool ? A tool is necessary to create interactive user guides to reduce reliance on software developers. One powerful product adoption tool is Whatfix which is suitable for both employee and customer onboarding.

Software Review 52

Software Review Onboarding Technical Review Scale 52

SaaStr

MAY 7, 2019

It’s about the people you bring into the organization, that culture and that’s what’s going to take you from kind of the zero to one to like a scaling company. How are you trying to scale it? Justin Kan : I just realized this talk is called The Evolving Role of the CEO, As A Company Scales, How Your Job Changes.

Scale 114

Scale Scaling Sales Hiring Underperforming Technical Team 114

User Pilot

MAY 7, 2024

Whatfix is the best for creating in-app messages for employee onboarding. Create different guides for users based on need, from onboarding guides for new users to adoption guides for users looking into new features. Key Features Here’s a summary of UserGuiding’s in-app messages features: Onboarding checklists.

Software Review 104

Software Review Technical Review Software Scale 104

User Pilot

MARCH 15, 2023

And is there a better in-app onboarding software that would better fit your needs? TL;DR Interactive user guides and walkthroughs are important tools for improving user onboarding and feature adoption. UserGuiding is a lower-cost, entry-level product adoption tool for onboarding and boosting product adoption.

Software Review 52

Software Review Technical Review Onboarding Scale 52

Frontegg

JULY 22, 2021

Software-as-a-Service (SaaS) applications are reaching 100% adoption as the world gravitates towards working from home and digitized online services. But this space is metamorphosing with the rise of SaaS self-service, the new standard in software development. The same thing applies to the logging in process.

Technical Review 97

Technical Review Payment Features Scale SaaS 97

User Pilot

MARCH 15, 2023

And is there a better in-app onboarding software that would better fit your needs? Interactive user guides improve user onboarding and drive product adoption by engaging users with interactive content relevant to them. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage.

Software Review 52

Software Review Technical Review Onboarding Systems Review 52

User Pilot

MARCH 14, 2023

Or is there a better user onboarding software that’ll get the job done seamlessly? Choosing the right software is a challenging decision. With UserGuiding, you can offer in-app guidance, add different onboarding UX elements, and create in-app resource centers. UserGuiding is a cost-effective product adoption tool.

Software Review 52

Software Review Technical Review Systems Review Onboarding 52

User Pilot

MARCH 24, 2023

Alternatively, is there another in-app onboarding software that surpasses these two options? Whatfix is a robust tool for increasing product adoption, which is appropriate for both employee and customer onboarding. Another strong tool is Spekit which focuses solely on employee onboarding. Search no more!

Software Review 52

Software Review Technical Review Onboarding Scale 52

User Pilot

MARCH 24, 2023

Alternatively, is there another onboarding software that can accomplish the task more smoothly? Choosing the appropriate software can be a difficult decision with so many options available. WalkMe is a digital adoption platform that facilitates employee and customer onboarding. Search no more!

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52

Sales Hacker

JANUARY 3, 2022

There is a pressure on teams to move quickly and scale early. The Agile movement emerged first in the world of software. In fact, its founding document is the revered Manifesto for Agile Software Development. In the “Agile Manifesto,” we’re given four values and 12 principles that help to define Agile development.

Sales Enablement 101

Sales Enablement Scale Sales Hiring Outsourcing Services 101

User Pilot

MARCH 15, 2023

And is there a better in-app onboarding software that would better fit your needs? Interactive user guides improve user onboarding and drive product adoption by engaging users with interactive content relevant to them. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage.

Software Review 52

Software Review Technical Review Underperforming Technical Team Onboarding 52

SmartKarrot

JANUARY 25, 2022

With a vision to speed up capacity, culture, and innovation, the innovation platform assists businesses in all stages (startups as well as scale-ups). Founded in 2014, Employment Hero is a SaaS-driven human resource management software. EarlyBirds is a platform that provides an open, innovative ecosystem. Founder/ CEO: Ben Rubin.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

User Pilot

MARCH 24, 2023

Which is the superior tool for developing interactive user guides – Whatfix or Apty? Or is there a more powerful in-app onboarding software that aligns better with your needs? One powerful tool for product adoption is Whatfix, which is suitable for both employee and customer onboarding. Search no more!

Software Review 52

Software Review Onboarding Underperforming Technical Team Technical Review 52

User Pilot

JANUARY 29, 2023

This is different from traditional waterfall project management, where software development happens over a long period in large batches. Be flexible with your release date There are so many variables involved in software development that it’s nearly impossible to determine when the increment will be ready to release.

Management 98

Management Software Review Technical Review Benchmarks 98