SaaStr

OCTOBER 30, 2021

I considered the four companies and chose Gorgias based on my experience with their team during the interview process. When I first joined the Gorgias team, there were two founders, two engineers, and myself as the first non-technical hire. Additionally, a high close rate means you are able to run your team with greater efficiency.

Scale 278

Scale Sales Hiring Sales Underperforming Technical Team 278

Intercom, Inc.

MAY 1, 2018

They help their users be successful, and that means providing great onboarding. At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboarding must improve with it.

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223

Stax

JANUARY 23, 2025

The merchant underwriting process is a critical step that payment processors and financial institutions use to assess the risk associated with onboarding new businesses. By thoroughly assessing merchants, processors can: Reduce fraud and chargebacks by identifying potentially fraudulent or non-compliant merchants before onboarding them.

Merchant Services 68

Merchant Services Payment Services Payment Methods Development Team Review 68

Intercom, Inc.

NOVEMBER 11, 2021

For Samuel Hulick , a UX consultant and one of the biggest authorities out there on user onboarding, that means thinking less about the product itself and more about how to get users the results they’re after. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Casey Accidental

JANUARY 2, 2018

This blog post was adapted from a presentation I did recently. I receive a lot of questions about growth teams. Who does this team report to? When do I start a growth team for my business? Growth teams don’t create value. improving onboarding. Hence, slides. Don’t say I didn’t warn you.

Underperforming Technical Team 111

Underperforming Technical Team Scale Retention Engineering 111

User Pilot

FEBRUARY 27, 2023

User onboarding is one thing that can make or break your product. Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. So how do you make sure how you provide an excellent onboarding experience to your customers? That’s what we explore in this complete guide to user onboarding.

Onboarding 105

Onboarding Customer Lifetime Value Underperforming Technical Team Engagement 105

Incredo

NOVEMBER 21, 2019

In its turn, SaaS company is responsible for optimizing conversions and successful onboarding so the visitor becomes a paying customer. Process is simple but would we write about it if everything was that easy? In our case, we needed to invest a lot in product development. But most SaaS startups don’t realize that.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

The Angel VC

NOVEMBER 24, 2012

The entire user experience – from the first time the user visits your site to the moment he signs up for a free trial, through the onboarding and the exploration of the product and further on – needs to be completely frictionless. What implications does this have for your product?

Startup 136

Startup Underperforming Technical Team SaaS Enterprise 136

User Pilot

FEBRUARY 25, 2025

Imagine a product team celebrating a 200% spike in sign-ups after a promotional campaign. But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. On the surface, it looks like a win.

Underperforming Technical Team 85

Underperforming Technical Team Technical Review Onboarding AI 85

User Pilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? Mozilla: Director of Product, Firefox Growth Firefox is used by hundreds of millions worldwide, and the Director of Product for Growth plays a critical role in the product management team. Who would be a bad fit for this job?

Management 52

Management Underperforming Technical Team Scale B2C 52

Incredo

DECEMBER 12, 2019

How many software review sites are you present at? Bad reviews point out to your weaknesses, helping you better your customer support, product, onboarding, whatever issue they address. Bad reviews point out to your weaknesses, helping you better your customer support, product, onboarding, whatever issue they address.

Software Review 37

Software Review Systems Review Software Social Media 37

Chart Mogul

MAY 30, 2019

Ingmar, our VP of Customer Success, and our support team cracked the code on first response time and measuring NPS. As we grow, we’re able to spend more time developing the proactive tiers of the pyramid without de-prioritizing a strong foundation of fast, helpful ticket replies and features that delight.

Underperforming Technical Team 78

Underperforming Technical Team Development Strategy Management 78

User Pilot

MARCH 23, 2025

This presents an opportunity to boost retention using those features by refining, expanding, or optimizing them. Whatever these metrics tell you, the good or the bad, that’s only half the story. This means only 10% of monthly users engage with your app daily, showing infrequent usage and poor user retention.

Mobile 55

Mobile Underperforming Technical Team Engagement Metrics 55

Sales Hacker

DECEMBER 20, 2021

And for 90% of customers, businesses are failing at onboarding. Do your teams have the right mindset to provide experience-driven training? By now, you’ve developed a general understanding of both the virtual training landscape and your business’s specific requirements. Today, not much has changed.

Investment 119

Investment Technical Review Underperforming Technical Team Artificial Intelligence 119

Chart Mogul

JANUARY 9, 2025

Self-service sales model This is when customers explore and experience your product independently without needing hands-on help from your sales team. Your sales team may need to map out all potential targets and how to access potential buyers within those larger businesses. What does “Qualified really mean for your team?

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 209

Underperforming Technical Team Sales Hiring SMB Enterprise 209

Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. Adam: How was the transition from classic marketing to working more with designers and engineers on the growth team? My team would do things like assign games to different members of the team.

Underperforming Technical Team 223

Underperforming Technical Team Retention Engineering Metrics 223

User Pilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Use welcome screens to segment customers and understand their jobs-t0-be-done to personalize their onboarding.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. we’ll be answering that by chatting with the people that make it happen: the R&D team members who take your feedback and turn it into the tools that you use. Then this podcast has the answers.

Mobile 213

Mobile Scale Underperforming Technical Team Engineering 213

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team. A collaborator experienced in working with cross-functional teams, including engineering, design, and external partners.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Totango

JANUARY 26, 2021

When you know why customers are leaving you, you can develop appropriate preventive measures. For example, your attrition analysis might determine that customers who experienced a slow onboarding process have a significantly higher churn rate than those who completed the onboarding process quickly. Poor Customer Fit.

Churn 94

Churn Retention Underperforming Technical Team Technical Review 94

User Pilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. In other words, it defines your product’s niche, how it is different from the competing products, and the most optimal way to present it to various target audiences. Determine customer needs.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Software Review Marketplace as a Service 98

Intercom, Inc.

MAY 24, 2018

This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. Give us a feel for your career to date: what brought you to Clearbit, and what’s the mission of your team there? We provide data for modern sales and marketing teams across all the products they already use.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

Totango

JULY 28, 2021

Assisting with customer onboarding. While the conventional approach has been to assign one customer success manager per customer account, digital customer success platforms now make it possible for teams to administer success at scale by leveraging automation to deliver one-to-many success management. Encouraging subscription renewal.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

Sales Hacker

MAY 27, 2021

That means thinking of the sales team as remote-at-heart, not remote-by-default. Running a sales team without face-to-face communication. That means that communication in your team has been slashed to the bare minimum. In this new era, walking the sales floor means: Keeping the team in sync digitally.

Underperforming Technical Team 126

Underperforming Technical Team Sales Software Review Technical Review 126

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies. Book the demo!

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

User Pilot

JANUARY 16, 2024

Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. Have ChatGPT brainstorm ideas to improve your onboarding process. Stakeholder management and communication : Use ChatGPT to generate boilerplate emails and presentations for stakeholders. create content, and more.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

Chart Mogul

DECEMBER 13, 2019

Getting a new customer on board is a happy time for every sales team, but it’s not quite the end of the road. Poor handoff practices also have a much broader impact than just making a few customers unhappy — they dramatically affect retention and your company’s bottom line.

Customer Success 80

Customer Success Underperforming Technical Team Outsourced Development Sales 80

Intercom, Inc.

APRIL 3, 2025

In the high-stakes world of gaming, support teams face a unique set of challenges. The results are game-changing not just for your support team, but for player experience, retention, and ultimately, revenue. The real cost: Slowed-down business growth, player churn due to poor experiences, damaged brand reputation.

Payment Services 104

Payment Services AI Underperforming Technical Team Technical Review 104

User Pilot

MARCH 30, 2025

However, there are good and bad ways to approach this tactic. net present value calculator). For instance, a project management app might promote team collaboration features to startups while emphasizing security and compliance to enterprise clients. Onboarding flows such as different welcome screens or sign-up processes.

Mobile 62

Mobile Acquisition Software Review Social Media 62

User Pilot

MARCH 29, 2023

If you’re after the answer to this question, here’s our in-depth comparison of 4 different user onboarding platforms : Userpilot Appcues UserGuiding Chameleon Let’s check out which of them offers the best features for your use case and the most competitive pricing plans! Userflow NPS dashboard. according to G2 reviewers.

Software Review 98

Software Review Underperforming Technical Team Technical Review Onboarding 98

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Much of the success here depends on how competent and motivated the CTO and their team is. Average salary: $192,383/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

ChurnZero

APRIL 1, 2022

How to help teams with imposter syndrome as a leader. You can also watch Sharon’s presentation on-demand, along with all other BIG RYG sessions. I’ve led major changes to improve things for our customers before, and I will work to earn the trust of this team.’”. How to help teams with imposter syndrome as a leader.

Customer Success 98

Customer Success Underperforming Technical Team Leadership Strategy 98

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Stax

MARCH 18, 2025

Your CAC is how much you spend on acquiring and onboarding a customer, and can include marketing, communications, sales, and other expenses. Optimize your software onboarding process User experience is everything. Customer acquisition cost. Some questions to ask yourself include: How comprehensive is your product support?

Scale 117

Scale Payment Services Payments SaaS Payments 117