TechEmpower SaaS

JULY 24, 2023

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. The conversations are interesting and varied because they’re about new, exciting, different things. What are your key Startup Metrics ? Will you need to add arbitrary new pages?

Innovation 780

Innovation Development CTO Hire Technical Review 780

SaaStr

SEPTEMBER 17, 2020

The founders named their startup JFrog because a frog is agile and always leaping forward. JFrog is the pioneer of Continuous Software Release Management, or CSRM. In other words, they got first-hand experience of the pains of software development. Yet the strategy was not to have a conventional startup. JFrog offered 11.6

New CTO 264

New CTO CTO Benchmarks Consulting 264

SaaStr

JUNE 18, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: About 70% of SaaS Public Companies Are New Versions of Existing Categories of Software (Updated) Growth Slowed Down About 33% On Average For Everyone in Q1 The Top 20 SaaStr Tips to Getting a SaaS Start-Up Going When Should You Add a Second Product?

CTO Hire 246

CTO Hire New CTO CTO Startup 246

SaaStr

FEBRUARY 16, 2024

Alex Kayyal and Julie Kainz, Partners at Lightspeed, shared at SaaStr Annual a framework they developed around how to think about this new era of Artificial Intelligence in SaaS, what opportunities are out there for startups, and how to think about incumbents. CRM wasn’t a new category, but they were done on-premise.

AI 282

AI Artificial Intelligence New CTO Healthcare 282

SaaStr

FEBRUARY 7, 2023

The goal is to help each other learn something new, find mentorships, create partnerships, and exchange strategies. with Yamini Jain, Co-founder at Global roots inc How to manage a SAAS startup effectively? Straight from a SaaS CCO with Yellow.ai’s CCO with Shekar Murthy, Chief Customer Officer at Yellow.ai

VP of Engineering 286

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 286

SaaStr

JULY 13, 2023

Startups come in all shapes and sizes on various stages of a timeline, yet it’s not surprising how many have the same questions and concerns about how to scale from x to y to z, the right time to hire and fire, and how to keep a team motivated during hard times. It’s too much to learn on the fly for most new VPs of Sales.

CTO Hire 241

CTO Hire Sales Recruiting Sales Hiring Scale 241

SaaStr

JANUARY 12, 2022

Indeed this was also my #1 mistake and the #1 I see from so many startups learning to go upmarket. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. ” — Echeyde Cubillo, Co-founder and CTO, Acme Ticketing. They don’t show up in person.

CTO Hire 321

CTO Hire Sales Hiring New CTO CTO 321

Scytale

MARCH 12, 2025

As the UKs tech startup ecosystem continues to thrive, visionary founders are driving innovation across various industries, shaping the future of technology , finance , healthcare , and beyond. In this article, we highlight the top 10 tech startup founders in the UK for 2025 (who you should be following if you arent already!),

Startup 59

Startup Scale Cybersecurity AI Search 59

Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStock

MARCH 8, 2019

Because, as she says, building a startup is simply much more fun. She has been around the globe, working in startups and digital agencies in Brazil, Germany, Southeast Asia, and Hong Kong. After five years at Ernst & Young in New York, she served as Vice President at Citigroup in the Big Apple. The reason? Diny Gomes.

VP of Engineering 264

VP of Engineering CTO Coach Venture Capital SaaS 264

SaaStr

JULY 5, 2024

Some are decades-old problems, while others have emerged from this new world we’re in. GTM Mistake #1: A VP of Sales That Can’t Sell or Demo the Product Mistake number one has always been an issue, and it’s the number one reason startups struggle in today’s world. Software is better, and AI makes it more so. Let’s jump right in.

CTO Hire 204

CTO Hire Sales Hiring New CTO Venture Capital 204

SaaStr

OCTOBER 25, 2023

You’re not building a product or getting any new customers. He did it, and anyone can do it if they’re a product-focused founder who uses software. Q: What are the Odds of Success for a Startup to Hit $100M in Revenue? All startups are trying to figure out how to grow. Product marketing is neither marketing nor product.

Scale 278

Scale Sales Hiring Sales Recruiting AI 278

SaaStr

NOVEMBER 18, 2020

When the company first began web app development and selling software-as-a-service in 2004, their business model wasn’t even called SaaS. And, like every software startup, their small team had a million other things to worry about. Meanwhile, new tax legislation for SaaS companies was brewing.

New CTO 202

New CTO SaaS Sales CTO 202

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. There are rules in starting an enterprise software company. In 2016, Hubspot was still a scrappy player that had only recently IPO’d, with a market cap around $1B. A SaaStr Classic!!

Part-Time VPE 283

Part-Time VPE Technical Cofounder CTO Hire New CTO 283

Intercom, Inc.

FEBRUARY 16, 2022

We started out with a lot of “ known knowns”; problems we knew we had to solve, such as multiregion software deployments. We identified some “ known unknowns” too; problems we needed to solve, but didn’t know how just yet – like integrating the new region into our billing system. What we knew – and what we didn’t.

Scale 234

Scale New CTO Engineering CTO 234

The Angel VC

OCTOBER 18, 2012

Continuing my little series using the "minimum viable" approach , here is my 2nd DO for SaaS startups: Build the right team I've written about the topic before, so if you've read this post from early this year most of what I'm going to write now won't be new for you and you may want to skip this article.

Sales Hiring 121

Sales Hiring CTO Hire Startup Outsourced Development 121

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

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New CTO Sales Hiring B2C CTO Hire 164

SaaStr

MAY 8, 2019

Every week we’ll be rolling out new winners until we get to the very pinnacle of our list. Namely is an HR software company that offers HR, payroll, benefits and talent management tools to businesses. She later joined Jive Software as President and CEO before going on to Namely. Eric Yuan Zoom Founder/CEO.

CTO Coach 29

CTO Coach New CTO CTO Web Developers 29

Valerian Tech

DECEMBER 30, 2022

The role of a Fractional Chief Technology Officer (CTO) is to provide technical expertise and leadership to a company on a part-time or temporary basis. This can be a useful option for startups or small businesses that may not have the resources to hire a full-time CTO or may not need one on a permanent basis.

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Fractional CTO CTO Hire Part-Time CTO CTO 52

Intercom, Inc.

APRIL 27, 2018

Uptime is influenced by many factors such as the software architecture and the quality of day to day operations. Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. We decided create a new virtual team who would take all out of hours on call work from every team.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

SaaStr

FEBRUARY 25, 2020

So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . Software as a Service is currently taxable in about one-third of US states, and that number is only growing as outdated state sales tax laws slowly catch up with the way we’re doing business today. .

Merchant Services 186

Merchant Services Technical Review Scale Sales Hiring 186

Intercom, Inc.

JANUARY 5, 2022

Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. And then, in the 50s, they introduced this new thing, and there was resistance. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. Start early.

Scale 211

Scale Software Review compliance Technical Review 211

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news? The good news?

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

Baremetrics

DECEMBER 7, 2023

Here’s an overview of the series: Part 1: How to Categorize Expenses in a SaaS Startup v2.0 What’s their new CAC Payback Time? New Gross Margins? The gist of it is that Cost of Revenue includes costs that go into providing your Software as a Service. Jason Cohen breaks down the question in his Quora post.

Startup 90

Startup Merchant Services DevOps as a Service SaaS 90

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” Patrick Campbell deconstructs and walks through the elements of a pricing strategy that enables startups to more effectively acquire customers. Nudging Customers with Behavioral Tactics.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

OPEXEngine

NOVEMBER 11, 2020

In this framework, you’ll learn how to design a scoring system that aligns to your growth strategy, brainstorm and select leader indicators of success, and operationalize the system across your startup. It’s not uncommon for early-stage teams to lean on CS to improve renewal rates and buy time for their software to catch up.

Startup 91

Startup Scale Systems Review Technical Review 91

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. For Slack, that was clearly the engineering and dev communities, who love new tools.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

JULY 10, 2021

This is my third startup. As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. Usually, when you start growing and you think you need to deck out a management team, what are the key roles that you want to go with first in a software company like ours, in a SaaS company? Now, we go to the next.”

Sales Hiring 258

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 258

Scytale

MAY 29, 2025

Taking a proactive approach to data privacy and protection sets your SaaS business apart in a crowded market and opens doors to new opportunities. Since then, the CCPA new regulations have been continuously updating the law to keep up with the latest privacy challenges. What is CCPA? Lets start with the essentials.

compliance 52

compliance Scale Systems Review New CTO 52

Intercom, Inc.

OCTOBER 31, 2019

When a company is moving from the startup to the scale-up phase, there is the potential for productivity practices to be lost along the wayside. I don’t believe any of that, in large part because I have to develop software for this stuff. It would dramatically reduce the amount of software engineering activity we need to do.

Artificial Intelligence 169

Artificial Intelligence Scale CTO Hire Technology 169

Point Nine Land

MAY 19, 2023

My conclusion was that Generative AI is an asteroid impact event for B2B software, comparable to the launch of the iPhone or the Internet itself. But unlike most on-premise software companies in the 2000s, the SaaS leaders of today aren’t doomed. In other areas, earlier AI movers may see the value of their tech erode.

AI 98

AI Generative AI New CTO CTO 98

Hacking Revenue

AUGUST 4, 2016

We can put together a WordPress website and we have some fancy badges in CodeAcademy, but no CTO in his right mind will let either of us touch their production environment and/or keyboard. Most of them we tried on our own while building 2 full scale startups and god knows how many more small online businesses. Nothing is new here.

Software 75

Software CTO Hire Scale New CTO 75

The SaaS Garage

FEBRUARY 6, 2020

million dollar Series B to drive the development of its next generation AI-based loyalty software. The product development is led out of Germany by Jan Riedel, a software engineer virtuoso and veteran, who Loyalty Prime was able to win as their new CTO at the beginning of 2019. Loyalty Prime Raises $5.5

Generative AI 90

Generative AI Artificial Intelligence CTO Coach Venture Capital 90

Frontegg

DECEMBER 21, 2022

This quarter new records were set thanks to our customers and their amazing feedback as well as growing momentum in the User Management space that helped us earn the Momentum Leader badge. The Leading Solution for Startups and SMBs. Highest User Adoption Across CIAM, IAM, and Other Categories.

Technical Review 94

Technical Review Software Review Systems Review New CTO 94

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Average salary: $95,566/yr. Average salary: $46,035/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Sales Hacker

MAY 5, 2021

Whether they started out as SDRs, marketers, engineers or even lawyers, their winding paths ultimately brought them to RevOps where they can solve new and challenging problems. In fact, she says that you will probably be thrown new software tools every three months in a RevOps job. 36 RevOps Leaders You Need to Follow.

Scale 121

Scale Technical Cofounder Technical Advisors Sales Hiring 121

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. Joel had what he calls “an honest conversation” with Buffer’s CTO Dan. That’s when he realized they would need to find a new way to grow. What is Buffer.

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Payment Solutions Payment Features Payments Social Media 113