User Pilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Unless necessary, don’t put a price tag on the webinars; just gate the entry with a lead collection form.

Acquisition 103

Acquisition Strategy Social Media Underperforming Technical Team 103

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? In our webinar, Driving customers to value during onboarding at scale , Donna shares how to stop recreating the wheel every time you onboard a new customer as well as why, how, and when to lead customers to first value. Q: How do you identify bad-fit customers?

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Sales Hacker

NOVEMBER 21, 2017

In this blueprint, we’ll breakdown how to structure your SaaS metrics, and measure the right data for your business. Below is an overview of key SaaS metrics. Figure 2: How to measure Inbound vs. Outbound metrics. Instead, organizations should direct such a non-time sensitive development towards the outbound sales process.

Metrics 90

Metrics Underperforming Technical Team SaaS Education 90

ChurnZero

AUGUST 14, 2020

And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. Bad satisfaction rating” alert so CSMs can immediately reach out to frustrated customers who cite having a poor experience. Who owns it?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Baremetrics

APRIL 3, 2019

When we started Demio , we firmly believed that webinars were the most powerful marketing tool for bringing in leads and sales, but the results for our own webinar campaign were disappointing. We are literally the co-founders of Demio : a webinar platform built for marketers. We were using webinars to sell our own product.

Engagement 51

Engagement Underperforming Technical Team Content Marketing Growth Hacking 51

User Pilot

JANUARY 30, 2023

Offering educational webinars showcasing the value of your product, like Userpilot. The product adoption curve is a concept created by Everett Rogers back in 1962 and further developed by Geoffrey Moore in 2014. They're important for software development to get early feedback, but they usually don't stick around.

Technical Review 91

Technical Review Software Review Underperforming Technical Team Education 91

Baremetrics

APRIL 3, 2019

When we started Demio , we firmly believed that webinars were the most powerful marketing tool for bringing in leads and sales, but the results for our own webinar campaign were disappointing. We are literally the co-founders of Demio : a webinar platform built for marketers. We were using webinars to sell our own product.

Engagement 40

Engagement Underperforming Technical Team Content Marketing Growth Hacking 40

ChurnZero

NOVEMBER 18, 2022

And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. It’s going to be the growth team, and we’re going to put three to four headcount on it.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Valuize Consulting

APRIL 8, 2022

As a revenue leader, are you empowering and incentivizing all of your customer-facing teams to drive maximum NDR in your organization? Given the importance of net new sales to your company’s longevity and value, your Sales team should be empowered to wholeheartedly focus on acquisition. Evolve Your SaaS Revenue Model For Maximum NDR.

Innovation 52

Innovation Underperforming Technical Team Outsourced Development Compensation 52

SaaSOptics

MAY 19, 2022

For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. Metrics: What’s your target win rate for sales opportunities? . How to Develop a Customer Acquisition Strategy. Plain and simple.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Stax

FEBRUARY 28, 2024

You can track key metrics in real time, allowing you to make up-to-date, data-driven decisions. This is often due to misconceptions that they will have to develop this functionality from scratch (more on this later). Real-time insights. SaaS billing generates real-time insights through comprehensive analytics and reporting.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Totango

JULY 8, 2021

To move away from this pattern, we suggest organizations put in place an early customer warning system that enables their customer success team focus on proactive customer retention. We find this solution works best for teams operating in a high- to medium-touch engagement model. How to Build An Early Customer Warning System.

Systems Review 65

Systems Review Underperforming Technical Team Payment Features Churn 65

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * In terms of tone, what is the right tone to approach the broader team with? How does PagerDuty gain a sense of company morale at scale?

Scale 180

Scale Underperforming Technical Team Leadership Branding 180

ChurnZero

JUNE 12, 2020

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. Poor strategy, organization, and execution hurt your productivity and therefore your scalability.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

Baremetrics

OCTOBER 10, 2021

Your SaaS company likely uses a CRM and/or payment processing software, and the data required to compute these core metrics can be all over the place. Indeed, inbound marketing is designed around developing relationships, building awareness, and generating leads. Thankfully, there is Baremetrics to do all of this for you.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

Totango

OCTOBER 22, 2020

Poor Customer Feedback . Develop Escalation Plans from the Data in Your Escalation Management Framework. Once clients have reached an escalated state, managing the issues at hand in a timely manner is key to minimizing churn risk and developing tighter engagement.

Management 64

Management Underperforming Technical Team Software Review Systems Review 64

ChurnZero

OCTOBER 28, 2022

The good news is Customer Success teams are growing both in size and budget. The bad news is they’re not growing enough. Many teams remain woefully underfunded. Physically, I have to take some time out because 20% of your time is administrative, it’s overhead, it’s being part of the team.

VP of Engineering 52

VP of Engineering Customer Success Scale Underperforming Technical Team 52

Sales Hacker

MAY 24, 2021

We get the best results when both the sales and the marketing teams’ content is based around the customers and their desired outcomes. We can’t do this without a shared effort from Sales and Marketing running customer development and jobs-to-be-done interviews. Alex is the boss. Here are some of the ways of designing topics.

Marketing 71

Marketing Sales Underperforming Technical Team Social Media 71

ChurnZero

FEBRUARY 5, 2020

When developing sessions for BIG RYG , our primary goal is to – Speak Simply, Be Real and Challenge the Audience. Not bad for preparing and delivering a presentation on a topic you already know. In this webinar, we will discuss how to: 1. Leverage digital email/in-app metrics as a way to track overall engagement 2.

Underperforming Technical Team 64

Underperforming Technical Team Customer Success Churn Communication 64

ChurnZero

FEBRUARY 14, 2020

At ChurnZero, we send a care package with our coveted “Fight Churn” flag for teams to proudly hang in their office as well as other branded goodies such as our Churn Monster cards, stickers, and notebooks. Catching a customer by surprise with a kind act spurs an affinity that can transcend poor experiences and preconceived notions.

Underperforming Technical Team 64

Underperforming Technical Team Software Review Technical Review Systems Review 64

ChurnZero

APRIL 15, 2022

Bad timing sticks out a mile.”. If your Customer Success (CS) teams doesn’t possess ESP, you need tools to identify a customer’s buying signals, usage behavior, and ROI to break the endless cycle of trial and error with your expansion outreach. As the team expanded, so too did the need for automated, scalable processes and engagements.

Payments 98

Payments SaaS Payments Payment Methods Payment Services 98

How To Buy Saas

APRIL 4, 2023

Whether it’s to make a purchase, sign up for a webinar, or simply visit your website, make sure your call-to-action is prominently displayed and easy to follow. One way to ensure your email content is up to par is by fortifying your existing marketing team and bringing in some new blood. Want more on marketing?

Marketing 52

Marketing Sales Social Media Underperforming Technical Team 52

Baremetrics

JANUARY 24, 2021

Site traffic became leads, we nurtured leads to the point of booking calls with our sales team, and then we let the sales team take prospects through the point of conversion. We educated them on key functionality and attempted to get them to book a call with a member of our team. This means that our revenue churn was very low.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

User Pilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Help existing customers master advanced features with webinars. Put simply, poor customer service interactions increase the likelihood of churn.

Underperforming Technical Team 88

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 88

Sales Hacker

MARCH 22, 2021

As a sales leader, how are you supposed to motivate your teams without President’s Club ? Not only that, how are you supposed to manage your team’s well-being at a time when it’s never been harder to sell? Director of Sales Development at Brex. Chris Walker, Executive Vice President of Revenue at EddyHR.

Strategy 60

Strategy Sales Underperforming Technical Team Travel 60

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Underperforming Technical Team 72

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 72

Sales Hacker

AUGUST 10, 2021

Know why you’re training your team before you start. Learn how the team follows up with every lead in record time after virtual events and turns them into revenue. Building those kinds of processes and then developing that training. powered by Sounder. What You’ll Learn. Keep the four S’s in mind when setting goals.

Scale 104

Scale Underperforming Technical Team Leadership Consulting 104

SaaStr

JANUARY 28, 2020

If something bad happens, you’re going to have to cut your burn, probably. There is one thing, I love this quote and it’s a little bit of a crude quote, not that it’s bad language-. What do you do with that lightly toxic person on your team? I’ve spent three years deploying Gainsight. Aaron : No.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

Sales Hacker

NOVEMBER 26, 2019

In this session, she’s going to share 2 of the skill sets you need to thrive as a modern seller and give you strategies to implement them in yourself and your team. In fact, it’s the ONLY metric that matters. Sometimes a deal is bad and needs to be let go, but they don’t want to kill a deal they’ve fought so hard to produce.

Sales 103

Sales Underperforming Technical Team B2B Technical Review 103

FastSpring

JANUARY 26, 2024

But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.” Product teams can better improve and develop products when customer success has helped identify what customers need. I had poison ivy really bad.

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

ChurnZero

OCTOBER 4, 2019

Sam has over 16 years of experience in consulting, product management, and leading customer success teams. Bloomfire allows teams to improve productivity and customer centricity by creating a self-service knowledge base. We had the right people on our team, but we needed to invest in technology to scale and formalize processes.

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

OpenView Labs

FEBRUARY 5, 2021

The bulk of mobile traffic comes from developing nations (read: low budget). To avoid overloading your sales team, offer 1:1 demos only to those who meet a certain lead score. Push the rest toward group webinars. By making the point clear, you avoid leaving a bad first impression. Limit access—and explain why.

Mobile 52

Mobile B2B Scale SaaS 52

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Do you need to improve team communication? Check Slack. Online meetings?

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

Natalia Luneva

JANUARY 13, 2021

How to calculate this metric and what’s the average SaaS churn rate? Tracking your customer retention and churn metrics help you understand your growth opportunities. Richman’s former company was Halp, a help desk for operations teams. They have a learning portal that contains on-demand courses and webinars. source ).

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Chart Mogul

APRIL 24, 2019

Here she shares her thoughts on setting mobile growth strategy, measuring success, and of course, key subscription metrics for teams with mobile apps. GetResponse provides an all-in-one online marketing platform for teams that need to build landing pages, send emails, run webinars, and more. Mobile metrics and churn.

Mobile 53

Mobile Growth Hacking Technical Review Underperforming Technical Team 53

SmartKarrot

APRIL 28, 2021

Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Troubleshoot issues (may be related to payments, relationship, field operations).

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

User Pilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Provide the necessary training for your sales teams. Use webinars to provide additional value to existing customers.

Scale 98

Scale Scaling SaaS Underperforming Technical Team 98