Kellblog

MAY 12, 2023

With the able help of Michael Lavner , we did a special, live presentation and discussion of my KiwiSaaS talk, Metrics That Matter in 2023 , for Balderton portfolio executives. Growth endurance (also known as growth retention or growth persistence) as an increasingly popular metric. I love that quote.)

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Metrics Benchmarks Social Media Retention 114

Sales Hacker

JANUARY 30, 2024

Only one month into 2024, we’re already seeing a significant shift in the marketing metrics world. Part of this re-evaluation has led many to believe it’s time to bid farewell to the Marketing Qualified Lead (MQL) as a primary metric and embrace the concept of pipeline as the new kingpin of success in marketing efforts.

Metrics 90

Metrics Marketing Technical Review Sales Funnel 90

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 98

Metrics Customer Lifetime Value Data Analysis Engagement 98

ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. Sales and marketing professionals that geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. There is often more than one way to calculate a given Customer Success metric; Gaming.

Metrics 94

Metrics Customer Success Software Review Customer Lifetime Value 94

ChurnZero

JUNE 9, 2023

So said Randy Wootton , chief executive officer at Maxio and Alli Tiscornia , chief customer officer at ChurnZero in our webinar, “ Finance & CS: Charting a path to profitability.” CS team members at all levels would do well to learn about metrics that can better articulate the effect they have on churn, renewals, and expansions.

Finance 98

Finance Metrics Customer Success Headcount 98

SaaS Metrics

SEPTEMBER 30, 2022

You’ve probably seen ads for webinars all over the Internet. The post 5 Simple Steps On How To Record A Webinar first appeared on SaaS Metrics. Lockdowns were implemented, and no one was allowed to leave their homes. Everything went on the Internet!

Metrics 52

Metrics SaaS Business 52

User Pilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. 5 Key feature adoption metrics that product managers must track.

Metrics 97

Metrics Strategy Underperforming Technical Team Onboarding 97

Kellblog

MARCH 17, 2022

Earlier this week I appeared on a webinar with You Mon Tsang , founder and CEO of ChurnZero , a SaaS application aimed at helping subscription businesses reduce churn. Gross revenue retention rate, and why it’s gathering steam as an important metric. Benchmarks for many of these metrics from the KeyBanc 2021 SaaS Survey.

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Metrics Customer Success SaaS Benchmarks 100

Chart Mogul

JUNE 1, 2023

So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. So if you are keeping a close eye on your retention metrics this year, you’re not alone. faster than their peers in 2022.

Retention 90

Retention Metrics Benchmarks SaaS 90

InsightSquared

MAY 6, 2021

The metrics that help you get ahead of risks and upside. In the webinar, “From Lagging to Leading: The Essential Sales Metrics You Don’t Want to Miss,” InsightSquared’s, James Davison, Chief Product Officer, and Lynn Herman, Senior Customer Enablement Consultant, share tips on taking advantage of both Lagging and Leading Indicators.

Artificial Intelligence 62

Artificial Intelligence Machine Learning Sales Forecasting 62

OPEXEngine

MARCH 13, 2020

Last week, Mike Volpe, CEO of Lola.com , and I had a terrific, hour-long discussion on the value of a metrics-driven culture at every stage of growth, from early stage to large enterprise. Watch the webinar live here. As the SaaS industry has evolved, so too have the metrics and company management structures. Key Take-Away.

Metrics 75

Metrics Cybersecurity SaaS Customer Lifetime Value 75

ReSci

OCTOBER 7, 2020

We hosted a webinar earlier this week, and threw an event for local eCommerce executives just last night, right here in Los Angeles. The post Webinar: The 3 Keys to Holiday Success – Jump start your holiday marketing appeared first on ReSci. We've had a busy week here at Retention Science!

Marketing 91

Marketing Retention Business Branding 91

InsightSquared

DECEMBER 20, 2019

This year at InsightSquared, we covered a variety of topics in our webinars, from RevOps process and rep coaching to marketing attribution and pipeline management. Keeping tabs on all this great content is never easy, so we’ve compiled a Best of List with top webinars from our team and partners, to guide you into the new year!

VP of Engineering 62

VP of Engineering Underperforming Technical Team Forecasting B2B 62

ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. SaaS professionals who geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. There is often more than one way to calculate a given Customer Success metric; Gaming.

Customer Success 52

Customer Success Metrics Software Review Customer Lifetime Value 52

Totango

FEBRUARY 19, 2020

Hi, Today we have some exciting product updates, as well as an upcoming webinar you can join for more best practices. We’ve added an enhancement to SuccessBLOC Scorecards which now allows you to create KPIs based on user metrics, as well as account metrics. SuccessBLOC Scorecards, Now With User KPIs.

Metrics 71

Metrics Customer Success Technology Trends 71

ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How Do You Rank? What’s Next.

Software Review 59

Software Review Customer Success Onboarding Churn 59

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Metrics 98

Metrics Customer Success Technical Review Scale 98

ProfitWell

JULY 22, 2019

Webinars never get any love. At Recur 2018, the Canadian five-time founder and “Chief Instigator” took us through the framework he uses to make webinars the number-one channel for customer acquisition at the companies he coaches. For Dan, webinars are the ultimate “high-leverage sales process.” A winning webinar method.

Marketing 41

Marketing Sales Consulting Metrics 41

ReSci

AUGUST 2, 2020

We hosted a webinar earlier this week, and threw an event for local eCommerce executives just last night, right here in Los Angeles. The post Webinar: Become data driven – activate your marketing data appeared first on ReSci. We've had a busy week here at Retention Science!

Data 55

Data Marketing Retention Business 55

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

Customer Success 98

Customer Success Metrics SaaS Banking 98

Sales Hacker

MARCH 11, 2020

Developed by Kronologic , Meeting Math focuses on two metrics: Average Value Per Meeting and Lead Deficit. Meeting Metric #1: Average Value Per Meeting. You only need three metrics to calculate this: ACV : What is a given new deal worth to you, on average, over the course of a year? Meeting Metric #2: Lead Deficit.

Metrics 71

Metrics Forecasting Benchmarks Leadership 71

ChurnZero

APRIL 18, 2024

CustomerGuru CEO Lynn Tsoflias outlined the benefits of both high-touch and digital-focused CSMs in the webinar, Scaling Customer Success : So, what’s at the top of your list to keep for analog interactions? Resources to dig deeper: 8 SaaS Onboarding Best Practices , How to Streamline Onboarding to Reduce Churn (webinar).

Engagement 52

Engagement Onboarding Customer Success Metrics 52

Valuize Consulting

AUGUST 24, 2021

Mobilize Your Team Around Your Most Pressing Value Metric. Net Dollar Retention (NDR) has quickly become the most important value metric in SaaS organizations and for good reason; NDR provides a clear picture of a company’s overall health and valuation. 5 Steps To Aligning Your Teams Around NDR. Focus On Sticky Adoption.

Retention 52

Retention Metrics Compensation Innovation 52

User Pilot

MARCH 6, 2024

Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel. This could be by subscribing to the company’s newsletter (like our Product Rantz ), following the brand on social media, or attending its webinars. Userpilot webinars. Its different stages.

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Social Media Sales Funnel Acquisition Retention 104

SaaStr

MARCH 10, 2021

NPS is A Great Core Metric. Invite customers to the office (once we can again) and to lunch-and-learns and to webinars. In fact, start doing a weekly customer webinar — THIS WEEK. Start doing a weekly webinar now, and lead it yourself. Webinars Almost Always Work | SaaStr. More here: I Was Wrong. Go help the team.

Sales Hiring 181

Sales Hiring Sales Investment Metrics 181

Valuize Consulting

AUGUST 24, 2021

Mobilize Your Team Around Your Most Pressing Value Metric. Net Dollar Retention (NDR) has quickly become the most important value metric in SaaS organizations and for good reason; NDR provides a clear picture of a company’s overall health and valuation. 5 Steps To Aligning Your Teams Around NDR. Focus On Sticky Adoption.

Retention 52

Retention Metrics Compensation Innovation 52

SaaStr

FEBRUARY 20, 2020

NPS is A Great Core Metric. Start doing a weekly customer webinar — THIS WEEK. Start doing a weekly webinar now, and lead it yourself. Webinars Almost Always Work | SaaStr. Lead from the front. Go get on more jets. Invite customers to the office. Don’t hide from bad sales. Go help the team.

Sales Hiring 255

Sales Hiring Sales Investment Metrics 255

User Pilot

FEBRUARY 18, 2024

Apart from the conversion and drop-off rates, pay attention to other metrics , like time to convert and the total number of conversions. For something a bit more comprehensive, sign up for our webinar where Adam Thomas and Lusine Sargsyan are going to cover the process in more depth. Sign up for our webinar. Conversion metrics.

Onboarding 105

Onboarding Metrics SaaS Data 105

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. If you missed the webinar, you can watch it on demand.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

SaaStr

FEBRUARY 28, 2022

Start doing a weekly webinar every week. Their prospects can drive others in the org to the webinar. We call this a webinar. So they can tell all their prospects, e.g., “We also have a weekly webinar every Wednesday at 10am you can bring folks to.” The sales team deserves it. This always helps the sales team.

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Scale Sales Hiring Sales Enterprise 244