FastSpring

JANUARY 23, 2025

and now very big in the case of, say, a zero, which is cloud accounting software. And when you’re doing the due diligence, there’s only so many assets within a YouTube channel you need to assess. If they’re buying a SaaS asset, they tend to know the metrics that matter to them. And I’ve done that.

Scale 120

Scale Entrepreneurship Scaling Underperforming Technical Team 120

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. Why do developers love SaaS products?

SaaS Payments 246

SaaS Payments Metrics Payment Methods Pricing 246

User Pilot

DECEMBER 31, 2024

A quick look into Userpilot In a nutshell, Userpilot is an all-in-one product growth platform that enables businesses to increase product metrics at every stage of the user journey. Userpilots key features include: No-code Chrome extension for building in-app flows. Custom dashboards to track key metrics at a glance.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

SaaStr

JULY 10, 2021

So let’s take a look back to a deep dive with the CEOs on what they learned building their first senior teams: ———-. As a founder/CEO, building your first management team is something that you often lose sleep over. What makes you feel that you need to level up your management, set up your first management team?

Sales Hiring 261

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 261

User Pilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features. To assign meaning to whether the numbers are good or bad, context is crucial.

Data 105

Data Underperforming Technical Team Outsourcing Services Technical Review 105

User Pilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. Performance expectations: People using mobile web or app expect speed and instant clarity because theyre often on the go, juggling multiple tasks, or dealing with weak connections. This article will provide an in-depth guide.

Mobile 85

Mobile Underperforming Technical Team Software Review Systems Review 85

SaaStr

NOVEMBER 26, 2019

sales team. We disrupted this space and ended up pushing out software vendors that had been doing this for 25, 30 years. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. This is where I got my chops in growing and scaling enterprise sales teams. Good afternoon.

Scale 285

Scale Sales Hiring Underperforming Technical Team Sales 285

SaaStr

JULY 1, 2021

PlanGrid builds beautiful, simple software for the construction industry. The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Getting the team right is so key here.

VP of Engineering 293

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 293

Sales Hacker

AUGUST 7, 2024

He previously built the pre and post sales solutions team at mParticle from zero to supporting hundreds of enterprise customers. Should your sales engineers also implement the software? Should your sales engineers also implement the software? However, we knew that this wouldn’t be the right move for mParticle.

Underperforming Technical Team 119

Underperforming Technical Team Technical Review Sales Hiring Scale 119

User Pilot

MAY 30, 2025

Tracking mobile app performance metrics can feel daunting. But you find yourself puzzled, overwhelmed, and uncertain about which metrics truly matter. Ive been there too You’ll learn to identify and use the right metrics to make smarter decisions. Then, select 3-5 mobile app performance metrics tied directly to it.

Mobile 87

Mobile Metrics Customer Lifetime Value Software Review 87

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

User Pilot

MARCH 23, 2025

This is where these 10 key mobile app engagement metrics come in, helping track user behavior and preferences to answer all these questions and boost user activation. What are app engagement metrics? App engagement metrics provide quantitative insights into user interactions with your app. What is app engagement?

Mobile 57

Mobile Underperforming Technical Team Engagement Metrics 57

Neil Patel

DECEMBER 13, 2020

Everyone I work with uses document management software, and you should too. Whether you are trying to go green, stay organized, build great looking newsletters, or meet the most stringent regulations, document management software can make a hard process much easier. The Top 5 Options for Document Management Software.

Payment Solutions 145

Payment Solutions Payment Services Software Review Software 145

How To Buy Saas

MAY 28, 2025

It collects metrics like latency, token usage, and error rates. Why SaaS Builders Should Care LLM orchestration delivers clear business value to SaaS teams. Users see richer, context-aware features (like smarter chatbots or code assistants) that boost satisfaction and retention. Operational Efficiency: Automation is built in.

Artificial Intelligence 53

Artificial Intelligence Underperforming Technical Team AI Search Scale 53

User Pilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Scalability and security: Can the platform grow with your business and protect your data?

Software Review 52

Software Review Engagement Software Scale 52

User Pilot

APRIL 22, 2024

Specify the metrics to track. Review feature usage data. Extract feature development insights. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. Your objectives will inform your approach and the metrics to track. Usability features.

Underperforming Technical Team 105

Underperforming Technical Team Software Review User Experience Retention 105

User Pilot

AUGUST 26, 2024

Here are some of the best tools for product data capture: Userpilot — best no-code data capture technology for web apps. Ready to start tracking product data code-free? This allows you to prioritize product development efforts and improve product performance. Pendo — best data capture technology for mobile apps.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

User Pilot

NOVEMBER 19, 2022

There are some vanity metrics among the KPIs for customer service. Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty.

Metrics 98

Metrics Software Review Strategy Underperforming Technical Team 98

Kellblog

MAY 10, 2020

I’m a SaaS metrics nut and I go to a lot of SaaS board meetings, so I’m constantly thinking about (among other things) how to produce a minimal set of metrics that holistically describe a SaaS company. In a prior post, I made a nice one-slide metrics summary for an investor deck. Slide 2: Key Operating Metrics.

Metrics 98

Metrics Sales Hiring Software Review Underperforming Technical Team 98

User Pilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. However, there are good and bad ways to approach this tactic. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users. comparison posts, product lists, reviews, etc.)

Acquisition 65

Acquisition Mobile Software Review Social Media 65

FastSpring

JUNE 11, 2024

Are you looking for a merchant of record that will help you grow your subscription software business? FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including software management, VAT and sales tax management, global payments, and consumer support.

Sales Recruiting 113

Sales Recruiting Software Review Payment Solutions SaaS Payments 113

Full Session

DECEMBER 23, 2024

Let’s share the top options: FullSession : User behavior analytics software that offers session recordings and replays , dynamic heatmaps , website feedback forms , conversion funnel analysis and error tracking. We’ve got a great list of choices for the Mouseflow alternative that might be just what you need.

Payment Services 52

Payment Services Payment Solutions Software Review Underperforming Technical Team 52

Totango

FEBRUARY 9, 2024

To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. The defense maintains a good field position and prevents the opposing team from scoring points, while the offense orchestrates smart plays to gain additional yards and score points. What is gross retention?

Retention 115

Retention Underperforming Technical Team Software Review Churn 115

User Pilot

FEBRUARY 9, 2025

Its a behavioral red flag that reveals user frustration caused by poor UX issues that might otherwise go unnoticed. Over time, that frustration robs you of one users loyalty and ripples through word of mouth, online reviews, and social media discussions. Thrashed cursor It is a customer experience distress signal.

Software Review 52

Software Review Underperforming Technical Team Technical Review Social Media 52

Neil Patel

JUNE 21, 2021

Not only that, but more people are reading online reviews than ever before, according to BrightLocal. You won’t gain word-of-mouth referrals if you provide a poor experience. If you’ve spent even a few minutes online, you’ve likely seen negative reviews. The following tips help you with both these goals.

Social Media 142

Social Media Underperforming Technical Team Advertising Software Review 142

User Pilot

AUGUST 17, 2024

Solution : Zoezi chose Userpilot over other options like Pendo , ProductFruits, and Appcues due to its functionality, cost-effectiveness, and strong customer support. Results : Implementing Userpilot allowed Zoezi to prioritize development efforts based on actual user behavior, leading to better resource allocation. Track page visits.

User Experience 105

User Experience Underperforming Technical Team Software Review Systems Review 105

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

User Pilot

SEPTEMBER 8, 2024

You might need a Mixpanel alternative due to how expensive the product is and the lackluster support experience. The platform also has a heavy dependence on code, which can prove challenging for non-technical team members. There are three main ways to visualize your A/B testing metrics with Mixpanel: Dashboards.

Software Review 105

Software Review Technical Review Underperforming Technical Team Pricing 105

Neil Patel

JANUARY 10, 2022

Migration has the possibility to derail your site’s performance, traffic, and other metrics , so you need to treat it as a major project and assign the resources (and budget) it deserves. Start assembling your team. The best solution is to be as diligent and prepared as possible. Still, you shouldn’t ignore the danger entirely.

Underperforming Technical Team 128

Underperforming Technical Team Development Team Review Systems Review Software Review 128

Intercom, Inc.

APRIL 23, 2019

ProfitWell’s research of almost 500 software products show that the customers with a positive perception of their onboarding experience are far less likely to churn within the first 21 days of using a new product. A poor onboarding experience can lead to refunds or cancellations that you can’t afford. Here’s the proof.

Onboarding 199

Onboarding Strategy Underperforming Technical Team Outsourced Development 199

OpenView Labs

SEPTEMBER 22, 2021

But no matter how thick a skin you develop, it’s never fun to be told ‘no,’ especially after you’ve spent significant time with an investor exploring a potential deal. To make matters worse, the customers revealed that instead of paying for a seat for each team member, they bought one login and shared it amongst 10 people.

Technical Review 98

Technical Review Scale Development Team Review Software Review 98

Baremetrics

NOVEMBER 9, 2021

Develop a Full Marketing Strategy 2. Important SaaS Metrics and Unit Economics Unit economics and SaaS metrics like churn rate will always be important. But when valuing a business, it’s important not to get too hung up on any single metric. These three metrics are among the most talked about. Table of Contents.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Sales Hacker

MARCH 25, 2021

Our guess is that poor Polly from purchasing is gathering dust on a noticeboard in the canteen or buried somewhere deep in your internal network of folders. Speak empathetically to their prospects and develop stronger connections as a result. Imagine you sell HR software designed to help HR managers run their teams efficiently.

Scale 129

Scale Underperforming Technical Team Outsourcing Services Sales 129

How To Buy Saas

FEBRUARY 25, 2025

In fact, 92% of businesses say CRM software is crucial to achieving their revenue goals. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Its early vision was to end software as we knew it instead delivering enterprise applications via the internet.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Intercom, Inc.

JULY 23, 2020

As the CEO of Flow , a flexible project management app for teams, Daniel is working to create a productivity tool that defies conventional metrics, meaning that it simply allows you to get your most important work done without monopolizing the time you spend in the software itself. billion in 2015. And what is this thing?

Technical Review 199

Technical Review Payment Methods Payment Solutions Development Team Review 199

User Pilot

MARCH 17, 2025

There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs. But dont worry: I’m coming to help! Limited free plan Pricing available on request for all paid plans.

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52

FastSpring

JANUARY 27, 2022

Use the wealth of data you have on your customers to analyze your churn metrics. And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146