Chart Mogul

JUNE 1, 2023

So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. So if you are keeping a close eye on your retention metrics this year, you’re not alone. faster than their peers in 2022.

Retention 90

Retention Metrics Benchmarks SaaS 90

Kellblog

MARCH 17, 2022

Earlier this week I appeared on a webinar with You Mon Tsang , founder and CEO of ChurnZero , a SaaS application aimed at helping subscription businesses reduce churn. Gross revenue retention rate, and why it’s gathering steam as an important metric. Benchmarks for many of these metrics from the KeyBanc 2021 SaaS Survey.

Metrics 101

Metrics Customer Success SaaS Benchmarks 101

User Pilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. 5 Key feature adoption metrics that product managers must track.

Metrics 83

Metrics Strategy Underperforming Technical Team Onboarding 83

ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. SaaS professionals who geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. There is often more than one way to calculate a given Customer Success metric; Gaming.

Customer Success 52

Customer Success Metrics Software Review Customer Lifetime Value 52

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

ChurnZero

AUGUST 14, 2020

Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) Subscription Billing Software. What is subscription billing software? Webinar Software. What is webinar software? Sales or Sales Operations. Who owns it?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

Customer Success 98

Customer Success Metrics SaaS Banking 98

BrightBack

APRIL 6, 2020

The subscription industry is facing intense change as the landscape matures and companies race to stop customer churn related to the Covid-19 pandemic. The subscription industry is entering a retention-led phase of growth. 2019 demonstrated that the days of spouting fast, easy growth backed up by vanity metrics are over.

Subscription 59

Subscription Payment Features Retention Payment Methods 59

Stax

APRIL 18, 2024

SaaS companies deliver software applications over the internet on a subscription basis, simplifying access and management for users. SaaS, or Software as a Service, companies host and deliver software applications over the internet on a subscription basis. Primarily through direct-to-user subscriptions and third-party distributors.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

ProfitWell

JANUARY 30, 2020

Plus, we’re deep diving on metrics. And finally, a subscription to offset… carbon emissions? Your top subscription news. Offset carbon emissions with this subscription. You can now help offset carbon emissions with—you guessed it—subscription. Metrics mastery. Metrics mastery. Here's that waitlist.

Subscription 40

Subscription Payment Features Travel Metrics 40

Valuize Consulting

AUGUST 24, 2021

Mobilize Your Team Around Your Most Pressing Value Metric. Net Dollar Retention (NDR) has quickly become the most important value metric in SaaS organizations and for good reason; NDR provides a clear picture of a company’s overall health and valuation. 5 Steps To Aligning Your Teams Around NDR. Focus On Sticky Adoption.

Retention 52

Retention Metrics Compensation Innovation 52

Valuize Consulting

AUGUST 24, 2021

Mobilize Your Team Around Your Most Pressing Value Metric. Net Dollar Retention (NDR) has quickly become the most important value metric in SaaS organizations and for good reason; NDR provides a clear picture of a company’s overall health and valuation. 5 Steps To Aligning Your Teams Around NDR. Focus On Sticky Adoption.

Retention 52

Retention Metrics Compensation Innovation 52

ChurnZero

MAY 25, 2023

Customer renewals are the lifeblood of a subscription business. has a $12,000 software subscription with Awesomesauce Software. Below are recommended metrics to consider. Customer renewal forecast metrics Customer renewals are tied to timelines delineated in contractual terms with starting and ending periods.

Forecasting 97

Forecasting Customer Success Outsourced Development Metrics 97

ProfitWell

APRIL 10, 2020

Today, a look inside our newly launched Subscription Stimulus Package (it's all for you). Your Subscription Stimulus Package has arrived. Which is why we're incredibly proud to announce that we've launched the Subscription Stimulus Package with 20+ other partners. Listen wherever you get podcasts: Top B2B SaaS news.

Subscription 59

Subscription Payment Features Sales Recruiting Finance 59

ProfitWell

MARCH 24, 2020

The subscription model is booming. Almost everything is sold as a subscription, from socks to razor blades, and of course software. Without further ado, let's look at nine subscription-based companies absolutely nailing it in 2020. What is a subscription company? So why the subscription business model?

Subscription 72

Subscription Payment Features Payment Methods Payments 72

SaaStr

APRIL 28, 2019

In fact, it has pretty similar metrics and sales cycles to other SaaS leaders here. ” The Slack Fund is tiny. “As of January 31, 2019, Slack Fund has invested $10.1 million in 46 companies, with $5.2 million funded by Slack and the balance funded by the venture capital funds who partner with Slack Fund.”

Scale 278

Scale Venture Capital SMB Enterprise 278

ProfitWell

APRIL 2, 2019

Here you are: your subscription spread. Instead of accepting our fate as second-fiddle to the robot overlords, it’s time to change the way we measure success, and Forbes has the human-first metrics we need in a constantly evolving world. Now that I’m thoroughly freaked, what are those metrics? What's up subscribers?

Metrics 45

Metrics AI Search Merchant Services Subscription 45

User Pilot

MARCH 6, 2024

Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel. This could be by subscribing to the company’s newsletter (like our Product Rantz ), following the brand on social media, or attending its webinars. This is the main question we explore in the article.

Social Media 89

Social Media Sales Funnel Acquisition Retention 89

User Pilot

NOVEMBER 29, 2023

Measure key performance metrics related to churn and retention efforts Once the retention specialist implements a strategy, it’s important to measure its success by tracking relevant performance indicators. This metric helps understand if your retention strategy is working or not. Win back users with re-engagement emails.

Retention 97

Retention Customer Lifetime Value Churn Outsourced Development 97

ChurnZero

MARCH 28, 2023

A successful subscription model depends on retention. A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice. One key to keeping customers is keeping them engaged. What is customer engagement?

Engagement 52

Engagement Strategy Scale Payment Features 52

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. If you missed the webinar, you can watch it on demand.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

User Pilot

APRIL 22, 2024

Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate. Learn about secondary onboarding on this free webinar. This can involve engaging existing users with educational content such as webinars, slideouts, or tutorials and triggering them when relevant.

Customer Success 78

Customer Success Retention Software Review Customer Lifetime Value 78

ChurnZero

AUGUST 2, 2019

Whether you’re shopping at C ostco or signing up for the latest streaming music subscription , everybody loves a free sample. I n fact, according to the Subscription Commerce Conversion Index, 65% of the best preforming subscription software products offer their own ‘freebie’ in the form of a free trial.

Subscription 58

Subscription Payment Features Customer Success Sales Funnel 58

User Pilot

FEBRUARY 22, 2024

Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. Face-to-face webinars can help you unlock consistent value for your customers and improve customer retention. Use notification banners to prevent involuntary churn.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

User Pilot

FEBRUARY 28, 2024

Analytics dashboards are the best way to monitor metrics that track each stage of the customer path. Using key metrics to track the entire customer journey, from initial awareness to each existing customer, is paramount. Customer journey metrics to track in the awareness stage Impressions. Website visits.

Customer Lifetime Value 95

Customer Lifetime Value SaaS Software Review Acquisition 95

SaaStr

MARCH 15, 2021

“The 5 Metrics You Should Track to Maximize Your Company’s Valuation with Thomas Tunguz of Redpoint Ventures” This fun, informal session with Thomas (and pinch-hitting from Jason Lemkin during an IT glitch) was a great deep dive into where SaaS is, right now. #2. Here’s what everyone was most watching the past week: #1.

Cloud 140

Cloud CTO Scale Venture Capital 140

ProfitWell

JUNE 3, 2020

It’s especially important for subscription-based businesses. Every new lead carries the potential for recurring revenue. In this article, you’ll learn about the four most effective types of content for a subscription-based business. Why is content important for subscription-based businesses? With content.

Subscription 64

Subscription Payment Features Social Media Business 64

User Pilot

JUNE 22, 2023

TL;DR Customer churn refers to customers discontinuing their usage or subscription to your product. Trigger new feature announcements and send webinar invitations to educate relevant user segments. You can attribute them based on key metrics like Net Promoter Score (NPS) , product engagement , etc. What is customer churn?

Churn 89

Churn Retention Onboarding Engagement 89

FastSpring

SEPTEMBER 16, 2022

Tony Markov and Todd Stellfox happen to be a sales team lead and a sales manager respectively, but they’re in the community because we recently featured them in our Pricing Strategies to Combat Stagflation live interview webinars with CPO Kurt Smith.). Voice Your Opinions. About FastSpring.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

OPEXEngine

DECEMBER 31, 2020

Each year, we do our best to provide you with valuable SaaS insights and share best practices through case studies, reports, webinars, and blog posts. In our last post of 2020, we wanted to share the most popular of these blogs and webinars with you. SaaS, Subscription, and On-Premises Software—Don’t Confuse Subscription with SaaS.

Software Review 52

Software Review Cybersecurity SaaS Benchmarks 52

Intercom, Inc.

FEBRUARY 26, 2019

In our wide-ranging conversation with Sujan Patel, we covered everything from when you should use chatbots and how to set up your first chatbot to what performance metrics you should be measuring. Check out the slides from our webinar below or on SlideShare : Short on time? Want to watch our full webinar with Sujan Patel?

Scale 112

Scale Sales Scaling Subscription 112

ProfitWell

MARCH 24, 2020

2020 is the year of Corona Virus thus far but it’s also the year in which the subscription business model is excelling. Subscription companies have become incredibly popular in the past two decades. Almost everything is sold as a subscription, from socks to razor blades, and of course software. What is a subscription company?

Subscription 40

Subscription Payment Features Payment Methods Payments 40

CustomerSuccessBox

APRIL 3, 2022

Cheers, Reminder Invite to a Webinar. ” Webinars allow you to provide more value to your customers while also allowing for more possibilities for expansion revenue. Then remind customers that your webinar will offer them useful information that will assist them to conquer their specific problems. Hope you’re good to go.

Customer Success 52

Customer Success SaaS Payments Payment Methods Payment Services 52

Intercom, Inc.

JULY 1, 2020

You’ll have an abundance of eye-opening insights to share that will help proactively improve your product, customer onboarding, webinars, customer success training, and any other customer-facing materials. Define and co-own bottom-line metrics. Here are some key metrics we measure: ROAR (Rate of Automated Resolution).

Customer Support 239

Customer Support Scale Education Onboarding 239

Intercom, Inc.

NOVEMBER 17, 2021

Register for our Built for you webinar on Tuesday, Nov 23 at 6pm GMT. Create a more efficient and effortless self-serve support experience (even on mobile), understand how each layer of your Conversational Support Funnel is working for you, and anticipate staffing needs with the new average handling time metric. Conversational support.

Engagement 222

Engagement Mobile Metrics Investment 222

Totango

JULY 8, 2021

First, you need to create a consistent and comprehensive system to track customer health score , which is a metric measuring whether customers are satisfied with your product or at risk of churn. Service Utilization: Is the customer fully utilizing their subscription? Invite all users to training webinars.

Systems Review 65

Systems Review Underperforming Technical Team Payment Features Churn 65

User Pilot

JANUARY 9, 2023

Assuming both new and existing customers spend the same on your subscription service, you get a higher return on investment with retention than acquisition. You can provide this guidance via customized educational resources like personalized videos and webinars. Userpilot webinar slideout. Save resources on customer acquisition.

Customer Lifetime Value 93

Customer Lifetime Value Retention Marketing Scale 93