Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based their renewal decisions on emotional connections, financial realities, and the amount of trust they have that a service can deliver sustained value.

Strategy 62

Strategy Marketplace as a Service Software Review Construction 62

InsightSquared

MARCH 12, 2021

You’ve spent untold hours setting up your HubSpot SalesHub , customizing it with fields relevant to your business and your desired outcomes. InsightSquared’s HubSpot integration brings advanced analytics, forecasting, and much more to the HubSpot marketplace. Your sales reports are suffering, but it doesn’t have to be that way! .

Scale 62

Scale Machine Learning Artificial Intelligence Sales 62

Totango

SEPTEMBER 17, 2019

Hidden inside customer data, there are many opportunities to grow and improve your brand, but what if you don’t know what to look for? Say your customer just completed onboarding quicker than the average user, but you missed the chance to recognize their success. The best way to do this is by using a customer data platform (CDP).

Data 64

Data Marketplace as a Service Metrics Customer Success 64

Sales Hacker

APRIL 1, 2021

Your customers want to buy online more than ever, whether that’s for a $10 million system or a last-minute birthday present. Expansion to new territories is never easy, but the coronavirus is providing a wakeup call for enterprises and established companies to start looking at how customers say they prefer you to sell to them.

Outsourcing Services 67

Outsourcing Services Payment Services SaaS Payments Transportation 67

ProfitWell

APRIL 15, 2019

The Weekly Rundown 4/8: Customers DIY-ing their own issues? Let Customers Help Themselves We’re all about that DIY life, and so are customers, which is why a customer portal that allows folks to complete their own troubleshooting is a no brainer. Before a customer leaves the fold, there’s typically warning signs.

Sales Recruiting 45

Sales Recruiting Marketplace as a Service Technical Review Subscription 45

Neil Patel

OCTOBER 24, 2020

Questions about customer expectations and strategizing accordingly. Question about tactics and various marketing channel s for boosting customer engagement. After execution, the consultant should collect and analyze data to give you insights about the campaigns. You can also select a freelancer profile from these marketplaces.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

SaaStr

AUGUST 19, 2022

It’s a mental health-focused SaaS business. It’s a mental health chat bot. Michiel Rauws: And there’s two strategies we’re going after, one strategy is what we did before, so focus on insurance, which is very slow, and then the health systems that are faster, and then EAPs that are faster.

Scale 202

Scale Sales Hiring Scaling VP of Engineering 202

Chart Mogul

SEPTEMBER 15, 2023

Source 16 Startup Metrics by Jeff Jordan, Anu Hariharan, Frank Chen, and Preethi Kasireddy, a16z We have the privilege of meeting with thousands of entrepreneurs every year, and in the course of those discussions are presented with all kinds of numbers, measures, and metrics that illustrate the promise and health of a particular company.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Unbounce

SEPTEMBER 16, 2021

This means that when a user types in words related to your business, your customized ad will be the first result they see— sometimes. PPC advertising is an efficient way to find ideal customers that would otherwise be difficult to find. Image courtesy of Kajabi. Search ads are a wordsmith’s dream. Is it brand awareness?

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

The Marketing & Growth Hacking Publication

APRIL 2, 2019

The good news is that smarter marketing is now actually easier thanks to the abundance of smart devices, the big data being collected from these devices, and the influx of artificial intelligence and robotic process automation (RPA) being used to analyze and implement marketing best practices. They simply must adapt. Adapt or die.

Communication 40

Communication Outsourcing Services Social Media Outsourced Development 40

Chargify

AUGUST 17, 2017

The bigger your customer base gets, the nearer you’ll get to the point where the amount of churned customers exceeds the number of acquired customers. For every new customer you’ll get, one of the old customers walks out – and your growth stalls. Analyze metrics. Actionable Ways To Reignite SaaS Growth.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

Sales Hacker

MARCH 18, 2019

This week on the Sales Hacker podcast, we interview Roger Scott , Chief Customer Officer at New Relic. Roger is a world class technology executive who has spent the last 25 years in customer facing roles, first at Oracle and now at New Relic. The importance of the discomfort of customer feedback. We’re on iTunes.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

SaaStr

SEPTEMBER 4, 2020

And this current environment that we’re in, marked by an ongoing global health crisis, by lockdowns, by remote work, social distancing and civil unrest and market volatility, it’s challenging in new ways that we as leaders have never experienced. I looked to our customer base. Many of our customers are doing amazing things.

Scale 158

Scale Underperforming Technical Team Sales Hiring Branding 158

SmartKarrot

DECEMBER 8, 2020

Role: Vice President of Customer Success Location: Remote , Chicago, Illinois, US Organization: Storm2 As a Vice President of Customer Success, you will hire, coach, and lead their customer success organization. Serve as the Voice of the Customer in cross-functional teams and senior leadership discussions.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Consulting 10

OpenView Labs

JULY 12, 2019

At that time, about 2010, I joined an incredible Santa Monica-based company called Beachbody, which was transforming the health and wellness space selling exercise DVDs and meal replacement shakes via direct response TV and multi-level marketing. Our customers are the companies that are carrying the direct response torch into the future.

Data 52

Data Marketplace as a Service Advertising Branding 52

SmartKarrot

MAY 13, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Manage overall customer experience, satisfaction, and health of your portfolio of customers.

Customer Success 10

Customer Success Technical Review Marketplace as a Service Scale 10

SmartKarrot

APRIL 9, 2021

Role: Director of Customer Success Location: Columbia, MD, US Organization: Authority Brands As a Director of Customer Success, you will measure and manage customer success, engagement, and support. Improves the supply chain and ordering processes to exceed customer expectations.

Customer Success 10

Customer Success Sales Recruiting Marketplace as a Service Consulting 10

SmartKarrot

JULY 5, 2021

Role: Director, Customer Success (Federal) Location: Arlington, VA, US Organization: Decision Lens As a Director of Customer Success, you will manage the Federal customer success team through recognition, training, mentoring, feedback and goal-setting. Provide clear strategic and tactical direction to the team.

Customer Success 10

Customer Success Sales Recruiting Technical Review Underperforming Technical Team 10

Intercom, Inc.

MAY 28, 2020

Aircall, “ the phone system for modern business ,” goes far beyond the call centers of old by playing well with third-party integrations that allow companies to do everything from viewing customers’ history and call transcripts in their CRM to making or receiving calls directly within Intercom Messenger. Short on time?

Marketplace as a Service 186

Marketplace as a Service Cloud Government Retention 186

Neil Patel

JANUARY 1, 2021

CareCloud – Best for growing specialty practices athenahealth – Best for switching to a new system SimplePractice – Best for health and wellness providers Kareo – Best for independent practices. Instead, you will find EMR systems will come as part of a larger electronic health records (EHR) system.

Systems Review 143

Systems Review Healthcare Software Review Marketplace as a Service 143

SmartKarrot

JUNE 28, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: Contemporary Staffing Solutions As a Customer Success Director, you will be responsible for advance strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization.

Customer Success 3

Customer Success Merchant Services Venture Capital Marketplace as a Service 3

Totango

MARCH 29, 2022

Customer success goes beyond just viewing and knowing data points about your customers, and checking in periodically. And with the right systems and setup, that can mean automated reminders when customers are at risk for churn, ready to upgrade to a more advanced tier of your product, or just need more support.

Engagement 93

Engagement Scale Marketplace as a Service Retention 93

SmartKarrot

JUNE 27, 2022

Role: Director, Customer Success Location: Remote, Maryland, United States Organization: Riverbed Technology As a Director of Customer Success, you will manage customer success metrics including ARR retention and growth and customer satisfaction (NPS). Help drive customer references and customer success stories.

Customer Success 3

Customer Success Technical Review Marketplace as a Service Technical Support 3

Neil Patel

OCTOBER 11, 2021

See, while many customers are looking for ways to save money on products as the holiday season approaches, that’s not all they’re thinking about. In fact, the run-up to the holidays is a perfect time for any service-based business to find customers and start the new year on a profitable note. Absolutely. Offer an Early Bird Sale.

Marketplace as a Service 118

Marketplace as a Service Social Media Business Underperforming Technical Team 118

ChurnZero

JUNE 22, 2021

Looking for a way to upskill or even reskill your Customer Success career? Their mission is to improve lives through learning and it’s the largest online destination that help students and businesses gain skills from expert instructors teaching over 155,00 online courses on topics from programming to leadership to Customer Success.

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

Sales Hacker

APRIL 21, 2021

Revenue operations (RevOps) is a centralized org within a company that supports all revenue-generating business operations including Sales Ops, Marketing Ops, Customer Success Ops, and systems management. Customer experience becoming a critical revenue driver. A sales rep has won over a new customer. Unified data problems.

Scale 100

Scale Technical Review Sales Recruiting Technical Advisors 100

Neil Patel

OCTOBER 19, 2020

Here are some of the top reasons and why Forecast ranks so high on my list: Keep the big picture in mind with real-time operational visibility Analyze decisions and financial health of projects Admins can set different permission levels for each user (clients, collaborators, etc.) Monday.com makes it easy for teams to collaborate.

Payment Solutions 118

Payment Solutions Management Payment Services Technical Review 118

Sales Hacker

OCTOBER 7, 2021

In working with Anita, sales Professionals learn to level up their performance and create customers for life using their humanity as a powerful differentiator. I realized, though, that if I couldn’t be who I am and do what I KNEW was right by my customer, I had to go. People buy from people – who can analyze big data.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Neil Patel

JANUARY 21, 2021

It will affect your ability to convert and sell new customers, too. Check Your Site’s Health. After looking at keyword search engine rank and site speed, assess the overall health of your site before you start to optimize. Analyze Your Links. First, analyze inbound links to your site. Organic Traffic Conversions.

Outsourcing Services 145

Outsourcing Services Social Media Mobile Software Review 145