ChurnZero

NOVEMBER 4, 2022

If leadership wants to make more informed decisions, give the CS team a say in every matter that affects the customer. Customer Success can catapult its rank by owning product-market fit. The most valuable role that CS leaders can play is to own product-market fit for their business, says Chris.

Customer Success 98

Customer Success Scale SaaS Finance 98

ProfitWell

OCTOBER 23, 2019

Today, product-led growth is the center of our universe. First up, a packed Twitter thread by Userpilot’s Aazar Ali Shad on product-led growth, an Appcues x Salesforce launch, plus the Product Marketing Alliance dropping its 2019 State of Product Marketing. Your top subscription news. And, why care?

Technical Advisors 40

Technical Advisors Sales Recruiting Sales Hiring Customer Lifetime Value 40

SaaStr

JULY 25, 2021

Do you have to still find the right product market fit, you have to build a good product, you have to service the customers, you have to compete in the market. In this conference that’s a important thing like, you know, as companies start, they start getting a product market fit. None of that changes.

Sales Recruiting 243

Sales Recruiting Sales Hiring Scale VP of Engineering 243

SaaStr

NOVEMBER 28, 2019

Product-market fit has been really important. Felix : And then kind of as we raised our series B round where we said, okay, let’s try to build a really good and successful company, that’s when we shifted to a hundred percent subscription. It can order subscription. People make the difference.

Sales Hiring 177

Sales Hiring Scale Sales Recruiting Government 177

ProfitWell

DECEMBER 6, 2019

Plus, the Product Marketing Alliance drops the Product Marketing Salary Survey. Your top subscription news. Product marketers: move west. The Product Marketing Alliance dropped the Product Marketing Salary Survey. And that’s a wrap for your December 6 subscription news.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Subscription business model. One of the Amazon Leadership Principles , “Have Backbone; Disagree and Commit” does just that. Customer data. Economies of scale. Freemium lead funnel.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

ProfitWell

APRIL 24, 2019

It's your Wednesday subscription fix. Before we pig out, let’s get into subscription. If you want to keep up too, Yext hosts a webinar tomorrow, April 25th, featuring Yext Product Marketing Manager and TimeTrade’s SVP of Business Development — so you can explore the search experience and capture more value from your local pages.

Subscription 45

Subscription Payment Features Engineering Leadership 45

ChurnZero

MAY 20, 2021

In this preliminary phase, you’re still likely trying to reach product-market fit, you can count your customers on two hands, and you have a good sense of your customers’ satisfaction with your service despite not having any formal surveying. Traits: Product-market fit. $6M Pre-Build Phase. Build Phase.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Sales Hacker

NOVEMBER 16, 2020

As with data collected through the CRM, a survey that’s backed by the active support of Sales leadership will achieve higher response rates than a buyer survey. In the quest to learn why deals are lost, Product Marketers and Product Managers can be a useful ally. Let’s look at both. Buyer interviews by an internal source.

Outsourcing Services 100

Outsourcing Services Data Interviewing Technical Review 100

SmartKarrot

JANUARY 20, 2023

Manage complex cases on compliance, payroll, invoicing, account setups, etc. Participate in centralizing the feedback from the users, and help define the improvements needed with the product team. Collaborate with Sales leadership to drive high retention rates and growth. Be an escalation point for the CSMs and customers.

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

OpenView Labs

MARCH 29, 2019

That’s a challenge for Cleverbridge and others that play in the subscription billing space alongside Zuora , which went public last year thanks, in no small way, to a simple, powerful story. (I Kasey Byrne, VP Marketing, Postman. Business Developer, Cleverbridge. I’m not going to dress it up,” Tom said. We’re a dev shop.”.

Sales Recruiting 65

Sales Recruiting Underperforming Technical Team Subscription Payment Features 65

OpenView Labs

JUNE 24, 2021

This person typically sits in Product, Product Marketing, or Business Operations. By the end of Step 1, a company should have honed in on a strategic direction for future pricing changes and the leadership team should be aligned about why these changes are important. Now it’s time to figure out the details.

Pricing 53

Pricing Interviewing Payment Features Systems Review 53

Intercom, Inc.

JANUARY 16, 2020

Has there been any similar moments for you in terms of seeing sudden growth due to changes you’ve made in the products or maybe your business model? “We decided to switch to a team based subscription model which became a huge driver for our growth back in the day. This was back in about 2015. They should be co-located.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Intercom, Inc.

APRIL 22, 2019

With the advent of the subscription economy, support is increasingly responsible for fostering that relationship over time (which can lead to more long-term revenue). How did you all get to product-market fit ? Rick : I heard a great analogy that when you’re in pre-product-market fit, you can feel like you’re in a desert.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

Totango

NOVEMBER 5, 2021

TC : I’ve also coordinated with Marketing, specifically Campaign Marketing and Product Marketing. Due to the collaboration, our messaging is aligned, the look and feel is consistent and on-brand, and we ensure we are focusing on key product features. Sometimes there are several contacts associated with an account.

Scale 112

Scale Engagement Scaling Strategy 112

ChurnZero

OCTOBER 4, 2019

My goal with this tool was to present better customer reporting to executive leadership so that we would collectively understand the health of our client base. Marcel Andrei, Customer Success and Product Marketing Manager, Paymo. I’m naturally an empiricist and like to make decisions based on data.

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

SmartKarrot

AUGUST 4, 2022

Collaborate interdepartmentally to ensure the voice of customer is evangelized and user experience and product enhancements are continuously improved. Develop ways to be innovative in Client Success by researching and developing programs that encourage customer advocacy, retention, and product marketing.

Customer Success 19

Customer Success User Experience Innovation Retention 19

Totango

NOVEMBER 5, 2021

TC : I’ve also coordinated with Marketing, specifically Campaign Marketing and Product Marketing. Due to the collaboration, our messaging is aligned, the look and feel is consistent and on-brand, and we ensure we are focusing on key product features. Sometimes there are several contacts associated with an account.

Scale 87

Scale Engagement Scaling Strategy 87

SmartKarrot

OCTOBER 7, 2021

Act as the advocate for customer needs and quarterback issues cross-departmentally and to senior leadership. Developing individual customer success plans that outline critical success factors, detail metrics for success, highlight potential issues, and provide recommendations for internal product expansion. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

Totango

NOVEMBER 5, 2021

TC : I’ve also coordinated with Marketing, specifically Campaign Marketing and Product Marketing. Due to the collaboration, our messaging is aligned, the look and feel is consistent and on-brand, and we ensure we are focusing on key product features. Sometimes there are several contacts associated with an account.

Scale 62

Scale Engagement Scaling Strategy 62

SaaStr

JULY 9, 2019

” Literally in the space of a few weeks, we managed to close a number of quite big subscriptions just off the back of FOMO, effectively. Okay, so I’ve talked about product, and market, and customers, and brand, and sales. Product/market fit. We’d really like to find out what you’re doing.”

Scale 159

Scale Sales Recruiting Scaling SaaS Payments 159

Intercom, Inc.

MAY 16, 2019

It starts with so many businesses, which are subscription businesses. No one’s going to disagree with that point, but so many teams struggle to make their onboarding experience anywhere near as good as their core product, so the results of this is poor retention, and basically that’s poisonous for a subscription business.

Payment Solutions 106

Payment Solutions Underperforming Technical Team Onboarding Software Review 106

FastSpring

MARCH 27, 2023

So essentially building the first operating system for corporate learning and development teams in bringing thought leadership community best practices around the LearnOps category. It really took a few pivots, and even name changes to get just the go to market efforts and product market fit right. And it wasn’t.

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

ChurnZero

SEPTEMBER 9, 2019

ChurnZero Expands Leadership Team to Capitalize on Business Growth and Mission to Bring Customer Success to All Subscription Businesses. ChurnZero Announces New CCO, CMO, and VP of Sales appointments to its leadership team. . VP of Marketing at Vocus. .

Venture Capital 8

Venture Capital Sales Leadership Subscription 8

SaaStr

JUNE 10, 2020

Second, product market fit. Product market fit matters more than ever and technology is what’s going to get us out of this, the understanding of data and getting the insights and how fast we move in tech. And really our approach to our customers and the market had to pivot immediately. And so we built.

Travel 175

Travel Marketing Scale Outsourcing Services 175

Baremetrics

AUGUST 23, 2021

It acts as a product launch blueprint for your business, enabling you to reach customers and sell your product more effectively. Here's how you can create an effective GTM strategy for your SaaS product. Why Is an Effective Go-to-Market Strategy Important for Any Startup? Whose problems does the product solve?

Strategy 104

Strategy Scale Payment Features Software Review 104

SmartKarrot

JULY 23, 2021

Develop a relationship with leadership, understanding the market and their pain points. As a Global Customer Success Director, you will creatively translate market opportunities, company experience and capabilities into deals. Deliver on renewal revenue targets through optimal customer relationships and minimal churn.

VP of Engineering 10

VP of Engineering Customer Success Merchant Services Forecasting 10

User Pilot

JANUARY 28, 2024

Product performance metrics, or product key performance indicators , are quantitative data measurements that provide insights into how users interact with the product and the impact of those interactions on the overall health of the product – and the business. Why is it important to monitor product metrics?

Metrics 105

Metrics Customer Lifetime Value Business SaaS 105

SmartKarrot

FEBRUARY 2, 2021

With the rise of SaaS industry and most companies shifting their business model to subscription-based, the rise in customer success jobs is understandable. Customer Marketing. Product Marketing. Product Management. Product Marketing. Conventional Path. Then more CSMs might be needed to do the same.

Customer Success 8

Customer Success Scale Underperforming Technical Team Software Review 8

SmartKarrot

DECEMBER 4, 2020

Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management. Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success. Drive product adoption and ongoing usage of the Insight Timer platform.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Technical Support 10

Unbounce

JUNE 16, 2020

Treat it like a checklist: First, have you achieved some level of product-market fit? Partners need to trust that you have a stable and reliable product if they’re going to invest in you. If your reps are having a hard time selling your product in the first place, it’s unlikely partners will do any better. Check them out.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

Sales Hacker

MAY 28, 2019

But if we had to choose, here’s what we’re most excited to see: SaaS City BootCamp: Sales Leadership (June 4th – All Day). So how do you design a go-to-market strategy that ensures product-market fit stays strong? This all-day workshop is led by Julie Weill Persofsky , a Partner at Winning By Design.

Sales Recruiting 12

Sales Recruiting Sales Hiring Scale Sales 12

SaaStr

OCTOBER 24, 2019

Christian Lanng : So we started with something very, very narrow, which was invoicing. But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. You pay a subscription.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

SmartKarrot

OCTOBER 29, 2021

The hot topic that is running around in the SaaS industry is the need for customer success to have a seat and a voice at the leadership table. This makes a case for customer success to have a seat at the leadership table. C-Suite executives need to have strong leadership and communication skills.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10

SmartKarrot

FEBRUARY 16, 2022

She is active on LinkedIn, where she helps SaaS companies optimize their customer acquisition, demand generation, product positioning , and growth plans. Chris Orlob is the senior director of product marketing at Gong.io, an AI (Artificial Intelligence) platform to provide sales analytics. Ben Murray. Chris Orlob. Neil Patel.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

Intercom, Inc.

OCTOBER 8, 2018

“We’re having yet another existential crisis about who we are and what we do” Meanwhile, in company leadership meetings everywhere, this is what’s going on. It’s self sabotage, and what’s really in the middle, in most companies, is a leadership team. We spent all our energy talking to ourselves.

Sales Recruiting 220

Sales Recruiting Leadership Engineering Finance 220

User Pilot

MAY 8, 2024

Cultivate a customer-centric culture from leadership down. Userpilot is a product growth platform with feedback, analytics, and engagement features. Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What are customer needs? How to identify customer needs?

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105