Sales Enablement, SaaS and Growth

MARCH 23, 2020

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Operational efficiency. One of the Amazon Leadership Principles , “Have Backbone; Disagree and Commit” does just that. Repeatable systems are efficient, consistent and help you scale.

Underperforming Technical Team 215

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 215

Sales Hacker

APRIL 6, 2022

In today’s crowded marketplace, companies are increasingly interested in adopting sales technologies that give them a competitive advantage. One of the biggest challenges companies face during times of growth is scaling their sales operations effectively. 5 benefits of CPQ software. Three steps to successful CPQ deployment.

Scale 107

Scale Software Review Marketplace as a Service Outsourced Development 107

Blulogix

FEBRUARY 9, 2024

This blog post explores the indispensable role of seamless integration across business functions, highlighting its impact on operational efficiency and overall business success. Efficiency and Accuracy: Seamless integration automates data transfer between systems, reducing manual entry, minimizing errors, and streamlining workflows.

Technical Review 52

Technical Review Systems Review Operational efficiency. B2B 52

User Pilot

MAY 8, 2024

Cultivate a customer-centric culture from leadership down. In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage. Foster a sense of community among users for support and belonging. Brand24 dashboard.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

OPEXEngine

OCTOBER 4, 2022

During times of uncertainty, executive leadership teams make more conservative financial decisions in order to prepare for and/or prevent any major difficulties for the companies that they lead. Is there a new technology team that will fold into your org? Are there overlapping skill sets that might fulfill backfill and/or hiring needs?

Engineering 52

Engineering Sales Hiring Technical Review Headcount 52

BetterCloud

JUNE 22, 2023

For example, during the roaring 2021/2022 IT investment boom, IT has more latitude to invest without the strong involvement of finance leadership. According to early 2023 CFO magazine research , 84% said they expect to be more involved in developing technology strategy than they were in 2022. Especially financial leadership.

Business 52

Business Operational efficiency. Finance Technical Review 52

Valuize Consulting

OCTOBER 23, 2024

The Imperative of a Customer Lifecycle Strategy Over my many decades of working with customers, in my opinion, many more of them today operate in far more complex technical, business, and regulatory environments, and their product portfolio and go-to-market strategies reflect it. We at Valuize break things down this way.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

Valuize Consulting

JULY 13, 2022

The Science & Art Of Customer Success Operations. Continuous changes in technology stacks, market dynamics, pricing models, and economics are constantly threatening your ability to deliver consistent and optimal customer value. In reality, it is so much more. What are your Net New growth measures?

Interviewing 52

Interviewing Engineering Scale Revenue 52

Kellblog

MARCH 11, 2020

High churn on one-year deals (often 25% or higher) due to failed implementations. SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. We had financials that Wall Street loved (e.g.,

Underperforming Technical Team 103

Underperforming Technical Team Sales Hiring Consulting Forecasting 103

ChurnZero

MAY 20, 2021

Even for more tenured Customer Success organizations, it’s an ongoing challenge to maintain consistency and perspective in your strategies and processes – keeping the customer at the center of your bustling and expanding operations. Focus on creating a bench for yourself by making sure your CSMs see a career path to a leadership position.

Customer Success 90

Customer Success Payments Payment Services Scale 90

User Pilot

AUGUST 28, 2024

Improve service quality : Participate in the development of customer support policies and procedures to enhance service quality and efficiency. Customer advocate career path From entry-level roles to executive leadership positions, each step on this path builds on a foundation of customer service, product knowledge, and strategic thinking.

Technical Review 52

Technical Review Software Review Leadership AI Search 52

BetterCloud

MAY 25, 2023

Cost Optimization Imperatives: Businesses are actively seeking ways to optimize their IT budgets and maximize the value derived from technology investments. These services act as outsourced procurement departments, combining technology with human expertise to effectively manage SaaS spend.

Outsourcing Services 52

Outsourcing Services Marketplace as a Service Management SaaS 52

SmartKarrot

AUGUST 16, 2021

Role: Global Head of Customer Success Location: London, England, United Kingdom Organization: YOOBIC As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks.

Customer Success 19

Customer Success Technical Review Development Team Review Systems Review 19

OPEXEngine

DECEMBER 23, 2020

High churn on one-year deals (often 25% or higher) due to failed implementations. SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. We had financials that Wall Street loved (e.g.,

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SmartKarrot

FEBRUARY 21, 2023

When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

Point Nine Land

APRIL 21, 2021

There are a bunch of generic management tools to help you achieve that such as seniority matrix , regular 1o1s, performance reviews, regular update meetings and/or offsites. This is an exercise that should be done with input/feedback of the leadership team. Reviewing customer facing content.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SmartKarrot

AUGUST 9, 2022

With exponential changes in current technology and business processes, all SaaS businesses must adapt and welcome scalability changes with open arms. Many SaaS businesses may typically experience challenges related to poorly optimized day-to-day business processes, ineffective goal prioritization, inefficient operations, and much more.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

With exponential changes in current technology and business processes, all SaaS businesses must adapt and welcome scalability changes with open arms. Many SaaS businesses may typically experience challenges related to poorly optimized day-to-day business processes, ineffective goal prioritization, inefficient operations, and much more.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

MARCH 18, 2021

Address client concerns, develop remediation plans and review support initiatives. Leading and caring for technical customer escalations and partnering with Development, Operations, other Customer Operations teams to resolve difficult issues. Monitor account health and stability for continuous improvement.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

InsightSquared

MARCH 8, 2021

According to a report by Pew Research , women remain underrepresented in the tech industry at 25% of the workforce. I’ve worked in the tech and startup space for over 15 years. I pursued a leadership path that eventually led to a consulting role, where I built my client management and data analysis skills.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

Sales Hacker

NOVEMBER 10, 2020

We’re excited to have on the show today, a luminary and one of the most dynamic tech startup CEOs out there, and the CEO and co-founder of a company called QuotaPath. He had owned multiple businesses in New Jersey in real estate, so not in tech. I didn’t know anything about tech or stacks or languages or programming.

VP of Engineering 98

VP of Engineering Scale Development Team Review Technical Review 98

Valuize Consulting

FEBRUARY 19, 2025

While generative AI has been widely tested in uncoordinated, department-level pilots, the focus now is on systematic integration to drive efficiency and business impact. Like any transformational technology, it must be strategically embedded across the business to deliver measurable returns.

Enterprise 52

Enterprise AI Technical Review Systems Review 52

Valuize Consulting

OCTOBER 23, 2024

The Imperative of a Customer Lifecycle Strategy Today’s customers operate in complex technical and business environments, as does your product portfolio and go-to-market strategy. To navigate this complex landscape and achieve best-in-class performance, B2B technology companies need a robust framework to guide their efforts.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52