FastSpring

MARCH 8, 2021

Tell me you’re a woman working in tech, without telling me you’re a woman working in tech. We’ll go first––only 5% of leadership roles within the tech industry are women. Historically the tech industry has struggled with gender diversity in the workplace. – Sarah McCarty, Senior Customer Success Manager.

Technical Review 148

Technical Review Sales Recruiting Sales Hiring Leadership 148

Andreessen Horowitz

FEBRUARY 13, 2024

Here, we’re sharing an actionable guide for biotech leadership teams as they start the process of building or renovating their own data room. It can also save you from repeatedly answering the same diligence questions! One of the most common questions we get from early stage founders is “what should I put in my data room?”

Development Team Review 118

Development Team Review Technical Review Finance Systems Review 118

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Creating quality customer experiences has always been important for retaining customers. But they’re facing big barriers.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

Totango

MARCH 1, 2022

workforce, less than one in five employees in the tech industry are women? Like in most male-dominated industries, there are many reasons for the lack of women in tech, including work culture and gender discrimination issues, a significant gender pay gap, and a lack of female representation in the workplace.

Technical Review 101

Technical Review Leadership Technology Education 101

Andreessen Horowitz

MAY 6, 2024

The Cultural Leadership Fund (CLF) team is often asked by portfolio founders how exactly cultural leaders can be a game-changing asset for their companies. As Kevin Hart said at the Cultural Leadership Summit , “no question gets answered that doesn’t get asked.”

Technical Review 91

Technical Review Innovation Technical Cofounder Development Team Review 91

Neil Patel

NOVEMBER 13, 2020

No matter how great the content on your website is, your hard work could amount to nothing without proper technical SEO. Technical SEO gives your site structure, makes it super easy for search engine bots to crawl and index, and helps Google understand what each page is about. Webris – Best for Technical SEO Audits.

Technical Advisors 143

Technical Advisors Technical Review Software Review Engineering 143

SaaStr

MAY 27, 2023

In our early days, we were like elves in Santa’s tech workshop. Let’s talk about implementation and past challenges when deploying technology. That’s when you’ve got to take the diligence to the next level. Be diligent about learning and improving. Mistake #1: Putting too much stock in customer excitement. We’d build.

Technical Review 174

Technical Review Leadership Company Culture Startup 174

SaaStr

JULY 6, 2023

Cognitive Biases Cognitive biases are systematic errors in thinking and decision-making due to mental shortcuts. This is due to a lack of accountability for individuals in a large group. The Fix: Active Leadership: Take a hands-on, visible approach in guiding board meetings. SaaStr Workshop Wednesdays are LIVE every Wednesday.

Technical Review 198

Technical Review Leadership Consulting Pricing 198

Kellblog

JULY 25, 2020

If you believe in regression to the mean [5], that means you believe the multiples are due to drop back to the 5-10 range over time. I own positions in a wide range of public and private technology companies. is a broken LTV/CAC due to LTV or CAC?), Only in 2013 did it get close to these levels. 1] Comps = comparables. [2]

Technical Review 96

Technical Review Software Review Pricing Metrics 96

SaaStr

JUNE 14, 2023

Join us as we uncover lessons from UiPath’s success in creating a new category within RPA Enterprise Automation – Robotic Process Automation – while navigating the challenges inherent in digital transformation powered by artificial intelligence and machine learning technologies.

Scale 197

Scale Artificial Intelligence Technical Review Software Review 197

OPEXEngine

JUNE 14, 2022

New solution supports better resource allocation and engineering outcomes across the $300B+ technology R&D sector. The benchmarks help technology executives invest in R&D with more confidence by comparing their own costs and performance with similar organizations.

Technical Review 45

Technical Review Benchmarks Outsourcing Services Development Team Review 45

SaaStr

JANUARY 24, 2022

During your first or next round of financing, or during any type of financial decision involving a third party, some type of due diligence will be performed by accountants that will define revenue per Generally Accepted Accounting Practices (GAAP). If they get too technical, ask them to explain it again in non-accountant speak.

Finance 318

Finance Outsourcing Services Systems Review Technical Review 318

SaaStr

MAY 17, 2024

Phase Three: Goal-Setting Stage three is about setting and creating strategy together with the leadership team. Anneka runs quarterly business reviews for all parts of the product portfolio, but how they look at and evaluate each product changes because the measures of success will be quite different. Do you stay focused or pivot?

Scale 222

Scale Technical Review Sales Hiring Artificial Intelligence 222

SaaStr

NOVEMBER 27, 2023

Having a predictable pipeline enables more effective decision-making, from headcount planning to strategic investments in technology and beyond. While Customer Success supports the post-sales handoff to ensure smooth implementation and ongoing adoption of the tech they’ve purchased. This team has to follow the golden rule.

Forecasting 230

Forecasting SMB Technical Review Sales 230

Intercom, Inc.

OCTOBER 5, 2022

Lara Hogan is an author, public speaker, and coach on management and leadership. Over the years, she worked in jobs such as Engineering Director at Etsy and VP of Engineering at Kickstarter, growing emerging tech leaders, demystifying public speaking , and championing engineering management. And the book was born.

Leadership 118

Leadership Part-Time VPE Management Underperforming Technical Team 118

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Enhanced customer satisfaction (58%).

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

ChurnZero

SEPTEMBER 7, 2023

If you were your own customer, would you want to sit through your quarterly business review (QBR)? What is a quarterly business review? Are quarterly business reviews right for your business? For example, strategic customers might get a business review every quarter and smaller customers get a review once or twice a year.

Technical Review 52

Technical Review Development Team Review Business Underperforming Technical Team 52

Sales Hacker

NOVEMBER 3, 2022

Here are a couple of things you can implement straight away: Buddy system : One person from the office is paired with one remote colleague for call blitzes, deal reviews, etc. Hybrid work and the sales tech stack. At GetAccept , the actual tech hasn’t changed much since we were already running meetings on Zoom before the pandemic.

Leadership 86

Leadership Strategy Sales Technical Review 86

Tom Tunguz

SEPTEMBER 30, 2020

The 4 states of an engineering team is a mental model that resonated with me, and I think it provides a framework for leadership teams and boards to understand the state of a developer team. Treading Water - the team sustains a good pace, but can’t embark on new projects or reduce technical debt. Morale is low.

Engineering 363

Engineering Software Review Systems Review Technical Review 363

Sales Hacker

JUNE 16, 2022

In addition, there’s a wide array of leadership styles such as Authoritarian, Coach, Democratic, Transactional, Transformational, and Bureaucratic. Personally, I use coaching-style sales leadership in my daily life and have found it to be most effective to lead high performance sales teams. Coach your team to success.

Scale 82

Scale Leadership Sales Hiring Sales 82

SaaStr

JANUARY 10, 2024

So you need context from leadership to what you ultimately need to deliver on in your function to be successful. When you get everyone on the leadership team in a room to come up with the best ideas, those people take ownership of the ideas. Build the right leadership team based on your company’s core values and hiring principles.

Sales Hiring 233

Sales Hiring Scale Technical Review Leadership 233

SaaStr

MARCH 14, 2022

Really do extra due diligence on anyone with a perfect resume at too many hot startups that didn’t stay that long, or were only there in the “lucky” years. Persona #3: The VP That Only Worked in a Small Division of a Big Tech Company. Generally, VCs that don’t know sales (or marketing) love them.

Sales Recruiting 235

Sales Recruiting Sales Hiring Technical Review Scale 235

User Pilot

NOVEMBER 21, 2023

TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Instead of staying in the zone of most competence, divide your attention across all aspects of the product, like the business, tech, and UX. Let’s dive in!

Technical Review 77

Technical Review Management Underperforming Technical Team Leadership 77

Scytale

DECEMBER 13, 2023

CISOs face a challenging landscape with emerging technologies, security and privacy compliance, and an increasing number of cyberattacks targeting businesses. The CISO coordinates with technical teams to contain breaches and prevent future attacks. Strong information technology background with a Diploma in Business Computing.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

Scytale

DECEMBER 13, 2023

CISOs face a challenging landscape with emerging technologies, security and privacy compliance, and an increasing number of cyberattacks targeting businesses. The CISO coordinates with technical teams to contain breaches and prevent future attacks. Strong information technology background with a Diploma in Business Computing.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

OPEXEngine

AUGUST 5, 2020

This week, the Mass Technology Leadership Council kicked off the Tech Compact for Social Justice with 60+ leading tech companies making over 180 commitments in their organizations to affect change. In Massachusetts, only 5% of tech occupation workers are African or African/American and 7% are Hispanic or Latino.

Technical Review 52

Technical Review Benchmarks Software Review Innovation 52

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. 1: Chief customer officer at Semrush Semrush is a marketing technology company best known for its SEO tools.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

SaaStr

MAY 19, 2022

Organize AMA sessions with the leadership. It’s the people working together who make a company, not just the leadership.”. As a small company, you can not compete with tech giants in terms of compensation alone. This includes both the leadership and those in lower- to mid-levels of the company. Look after your people .

Development Team Review 225

Development Team Review B2C Compensation Technical Review 225

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. You can’t just leave that up to us.”

VP of Engineering 118

VP of Engineering Technical Review Software Review Scale 118

Scytale

DECEMBER 12, 2023

Security Compliance for CISOs SOC 2 and ISO 27001 Deep Dive DOWNLOAD THE EBOOK Here are the Top CISOs in the USA to Follow in 2024 Ricardo Lafosse : Ricardo’s career has encompassed over 16 years of senior level technical, management and consultative positions in government, health care, educational, financial services and legal services.

VP of Engineering 52

VP of Engineering Technical Review Cybersecurity Development Team Review 52

BetterCloud

JUNE 9, 2022

Today we’re thrilled to announce a significant strategic growth investment from Vista Equity Partners, a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. A few of our G2 customer reviews. Taking customer experience to the next level. Building a world-class team.

Investment 104

Investment Leadership Technical Review Management 104

ChurnZero

MARCH 10, 2021

APPEALIE announced the twelve winners of the 2020 SaaS Leader Awards, a software leadership award honoring the top Marketing and Customer Success executives in the industry. . Paige Collins, Vice President of Customer Success – XOi Technologies . Gustavo Bianco, Global Head of Sales & Customer Success – Pipedrive.

Software Review 98

Software Review Technical Review Systems Review SaaS 98

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. How would she provide the right technical direction for the company? Brian: Super.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

SaaStr

NOVEMBER 30, 2022

But as you go down the path, look at your CRM, perform win and loss reviews, and understand the personas and actual titles that stick. ” A vital step in prioritizing your TAM is implementing lead-to-account matching technology. Sales engagement tech is a must-have . It deserves respect and frontline leadership.

Sales Hiring 201

Sales Hiring Development Technical Review Management 201

SaaSHolic

MAY 5, 2023

The speakers believe that the next 10 years will be better for the region, with opportunities for investment in various industries using technology to solve problems. There is a shift towards less capital-intensive startups with recurring revenues, and due diligence is crucial before taking on investors or advisors.

Technical Review 90

Technical Review VP of Engineering Development Team Review Software Review 90

SaaStr

FEBRUARY 27, 2023

Storyblok started with a leadership-first hiring plan and a recruitment strategy that involved the following: A test to know how candidates handle different tasks and their expertise level. In due time, this paid off and unlocked new phases for the company. You spread your hiring net and draw in as much talent as possible.

Scale 188

Scale Sales Hiring Sales Recruiting Scaling 188

SaaStr

OCTOBER 30, 2023

Today, tech is so much bigger. And more importantly, we’ve seen how so many of the very biggest, very best in tech in general and SaaS in particular are still run by founders. Now having said all that, we are seeing more CEO turn-over a few years or more post IPO, from Elastic to HubSpot and more, just due to time in the saddle.

Technical Review 246

Technical Review CTO SaaS Scaling 246