Intercom, Inc.

FEBRUARY 26, 2018

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Basic technology execution is becoming easier too. The Apple and Google Play app stores give developers an instant marketplace, a gateway to billions of customers.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

Payrix

JANUARY 28, 2025

Technological evolution : The foundations laid in recent years are expected to yield transformative advancements in Embedded Finance and platform regulation. However, companies must look beyond basic payment integration to evolve into platforms offering comprehensive services.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

SaaStr

JULY 22, 2019

And through that, we’re going to instrument, measure and improve the internet through the deployment of our technology. We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. We didn’t ever have an on-prem solution.

Scale 230

Scale Scaling Sales Hiring Underperforming Technical Team 230

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Outbound messaging (70%).

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 247

Software Review Scale Technical Review SaaS 247

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Brand equity.

Underperforming Technical Team 215

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 215

Casey Accidental

OCTOBER 18, 2021

Scaling work: tuning the underlying technologies or process to help the product and team continue to be effective e.g. Uber rearchitecting its data pipelines. Building a consumer marketplace to drive incremental ticket sales to event creators. The core self-service business was growing steadily at significant scale and was profitable.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

SaaStr

JULY 11, 2019

Fast forward three years later, we actually were invited to the White House to present to President Obama and his team about how TaskRabbit and the technology platform could be used to connect people in disaster recovery and relief situations. They were able to utilize our technology in times of disaster relief and disaster recovery.

Scale 150

Scale Marketplace as a Service Sales Recruiting Scaling 150

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Since then, you’ve spent over 12 years in post-sales leadership.

Customer Success 177

Customer Success Scale Sales Hiring Strategy 177

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. ’s premier technology companies and an employer of choice, growing revenue over 100% annually for the last three years. .

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

Sales Hacker

JUNE 17, 2025

And what I’ve come to see, and I do a ton of work [00:08:00] in vertical and ai, healthcare, legal, fin services, construction, it’s more the same than dissimilar, specifically around the sense that most folks are gonna start with one part of the value chain, right? With the headline that like, usually they don’t, right?

AI 81

AI Technical Advisors Underperforming Technical Team Sales Hiring 81

FastSpring

APRIL 3, 2025

Podcast Full Interview: Audio Listen online or find it on more podcast services. So I moved to Boston, worked in internet consulting for a while, also worked with the mayor on bridging the digital divide, so still technology. Like it’s a way for me to kind of bring my company out into the marketplace better. Jump to video.

Branding 98

Branding Social Media AI Search Outsourcing Services 98

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. Amir Siddiqi, Chief Customer Officer, CentralSquare Technologies. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

BetterCloud

MARCH 17, 2025

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe youre spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

User Pilot

MAY 27, 2025

Use your background in developing digital products, encouraging collaboration on growth projects across departments, ensuring product quality, and demonstrating effective leadership to support Firefox’s growth. Strong team leadership: 5+ years of direct PM management experience. Image] Who would be the best fit for this job?

Management 52

Management Underperforming Technical Team Scale B2C 52

Tom Tunguz

AUGUST 2, 2016

Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow. With customers coming to their (virtual) doorstep, these cloud companies are free to scale at their own pace, expanding sales and their reach in the marketplace.

Outsourcing Services 113

Outsourcing Services SMB Acquisition Scale 113

Sales Hacker

MARCH 7, 2022

Those relationships are even more interdependent as companies gain transparency into buying and selling activities through technology. Influenced by their experiences with consumer marketplaces and leaning into their own technological comfort zones – buyers are more than capable of finding information on their own.

Technical Review 107

Technical Review Sales Marketplace as a Service Banking 107

Sales Hacker

DECEMBER 9, 2021

They hired GTMP to reach out to prospects offering them a stipend to participate in a best practices study on development and utilization of Amazon-like marketplaces and related in-marketplace advertising. They call, thank them for their service, and offer to donate to their charity of choice, specific to veterans’ needs.

Innovation 120

Innovation Development Marketplace as a Service Business 120

Sales Hacker

SEPTEMBER 2, 2020

And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. And they’re working towards this goal by establishing thought leadership in the environmental space. Companies operating in well-digitized industries (media, IT, finance, professional services).

Scale 130

Scale Outsourcing Services Sales Technical Review 130

FastSpring

DECEMBER 19, 2019

We Welcomed a Key Executive to the Leadership Team. We’re excited to grow our exceptional leadership team to help us take FastSpring to the next level. We take great pride in delivering the best ecommerce platform that helps software businesses succeed in the global marketplace. We Evolved Our Brand.

Technical Review 91

Technical Review Software Review Marketplace as a Service Innovation 91

User Pilot

APRIL 24, 2025

A seasoned product leader with over 5 years of experience in product or program management, product marketing, business development, or technology. Someone who thrives in cross-functional environments and can influence senior leadership through data-driven insights. Bachelor’s degree or equivalent.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Buffer Resources

NOVEMBER 12, 2021

Building Thought Leadership While other social channels are typically reserved for building your company’s brand, LinkedIn provides a unique opportunity for you to grow a personal following—that can, in turn, support your brand’s recognition. It won't take much time and it can go a long way!

Sales Recruiting 101

Sales Recruiting Social Media Business Marketplace as a Service 101

Intercom, Inc.

JANUARY 16, 2020

The idea of a virtual whiteboard is so simple that even the least technologically literate amongst us could likely understand the concept. Andrey explains why embracing the professional services sector in a unique way has paid dividends. So our platform is also built for them to use. Andrey: Exactly. So we want to foster a community.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. If you’re selling a limited number of products or services, or have an extremely simple pricing model, a CPQ system may be beyond your needs. 5 benefits of CPQ software. Old CPQ vs. New CPQ.

Scale 107

Scale Software Review Marketplace as a Service Outsourced Development 107

Intercom, Inc.

APRIL 7, 2022

It doesn’t matter if they have the best vision of how to leverage their technology or if they’re experts in the ways of the future when all your customers are trying to do is go live. You may be set on how you want to serve customers, but until the service hits the market, you have to be flexible. Agility is central to the role.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. I love the guy.

Scale 62

Scale VP of Engineering Outsourcing Services Enterprise 62

SaaStr

SEPTEMBER 3, 2019

Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. And interestingly, nothing really on Uber is new.

Acquisition 166

Acquisition Software Review Payment Methods Marketplace as a Service 166

Sales Hacker

APRIL 21, 2021

Proliferation of marketing and sales technology. The director of customer success brings her Salesforce report to a cross-functional meeting with sales and marketing leadership. I turned to sales for a technical recruiting agency and project management services. Unified data problems. This results in dozens of bottlenecks.

Sales Recruiting 114

Sales Recruiting Scale Technical Review Technical Advisors 114

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. We have relationships with the biggest CRM companies: Oracle CX, SAP CRM, Microsoft Dynamics and Salesforce (95% of our marketplace). It was relatively new to that marketplace at the time.

Scale 111

Scale Payments Technical Advisors Sales Recruiting 111

Neil Patel

OCTOBER 24, 2020

You can also select a freelancer profile from these marketplaces. Whether it’s recruiting top talent, determining compensation to align with company goals, or improving employee retention, an HR consultant can streamline everything using their leadership and communication skills. IT Consultants. Operations Consultants.

Consulting 145

Consulting Sales Hiring Technical Review Sales Recruiting 145

Sales Hacker

FEBRUARY 12, 2021

An established marketplace is a sign that you’ll have the integrations you need in the future. What makes HubSpot Sales Enterprise stand out is that it was built from the ground up with natively integrated features to support the sales, marketing, and service operations of a large company. 10 best enterprise CRM solutions for 2021.

Payment Solutions 111

Payment Solutions Enterprise Scale Payments 111

Sales Hacker

DECEMBER 8, 2020

The keys to great leadership [18:24]. At 15, he began going to school part-time in Northern England in Manchester, so that he could run a technology consulting business that he had started. I can tell you from personal experience, 6sense is a really, really cool and powerful suite of technology tools and also just a great company.

Scale 114

Scale Sales Hiring Sales Recruiting Technical Review 114

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My She holds a degree in Philosophy from Occidental College and is based in San Francisco.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. ’s premier technology companies and an employer of choice, growing revenue over 100% annually for the last three years. .

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52