SaaStr

JULY 11, 2019

It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. The marketplace was doing well. Back in those days, I was really inspired by the eBay model of a marketplace where it was a bidding auction approach. We looked at the numbers. It was healthy.

Scale 117

Scale Marketplace as a Service Sales Recruiting Scaling 117

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Since then, you’ve spent over 12 years in post-sales leadership.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Chart Mogul

APRIL 24, 2020

With a pandemic underway, software-as-a-service businesses, in normal times the beneficiaries of relatively stable compounding growth, are now facing an existential threat: recurring revenue streams are drying up, at least in part. Promote the metrics that signify business progress and demote the rest. Arrested attention.

Forecasting 98

Forecasting SaaS Underperforming Technical Team Marketplace as a Service 98

SaaStr

JULY 22, 2019

We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. And I think it’s especially true of SaaS companies, when you start to think about the fact that everything is a service. We didn’t ever have an on-prem solution.

Scale 174

Scale Scaling Sales Hiring Underperforming Technical Team 174

Chart Mogul

MAY 7, 2020

Answer questions new salespeople have about the company, its products/services, and its position in the marketplace. In this case, a mentor from marketing, leadership, or product may be more appropriate. Related posts: The 3 sales metrics every salesperson needs to track.

Sales Hiring 121

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 121

Neil Patel

FEBRUARY 19, 2021

In addition to grabbing attention, offerings allow you to demonstrate marketplace value, solidifying your identity as an expert in your field. Feature Company Leadership, Like Goldman Sachs. Sensor Tower knows what its audience wants—and what its audience wants is metrics. Check out this ad from SharpRocket.

Advertising 130

Advertising Banking Leadership Marketplace as a Service 130

User Pilot

AUGUST 29, 2023

Product teams need to have a combination of hard and soft skills to succeed: technical knowledge , communication, leadership, strategic thinking, and empathy. Leadership skills. Let’s explore some of the best tools in the marketplace and how they can help. Strategic thinking. The same could be said of product teams.

Management 90

Management Interviewing Marketplace as a Service Product Marketing 90

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SaaStr

MAY 15, 2020

Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. So, our products and services are around how can we help companies utilize open source more effectively, more securely, more responsibly, as well as contribute.

Sales Hiring 196

Sales Hiring Scale Technical Review Outsourcing Services 196

ChurnZero

NOVEMBER 18, 2022

According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. My job is to continually inform and share knowledge that’s going out in the marketplace. I’d look at efficiency metrics and profitability. I lead the Customer Success function here at MarketSource.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Chart Mogul

APRIL 24, 2020

With a pandemic underway, software-as-a-service businesses, in normal times the beneficiaries of relatively stable compounding growth, are now facing an existential threat: recurring revenue streams are drying up, at least in part. Promote the metrics that signify business progress and demote the rest. Arrested attention.

Forecasting 52

Forecasting Underperforming Technical Team SaaS Marketplace as a Service 52

Sales Hacker

APRIL 21, 2021

The director of customer success brings her Salesforce report to a cross-functional meeting with sales and marketing leadership. I turned to sales for a technical recruiting agency and project management services. To prepare for this role, focus on developing your leadership capabilities and soft skills. How to find RevOps jobs.

Scale 100

Scale Technical Review Sales Recruiting Technical Advisors 100

Sales Hacker

MARCH 2, 2020

Wooden on Leadership. You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. Then a mentor’s invitation from the other side of the world powerfully transforms everything as Joshua embarks on the journey of discovering leadership secrets of strategic selling.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 263

SaaS Payments Scale Payment Services Payment Solutions 263

OpenView Labs

APRIL 13, 2020

Are there marketplace dynamics? Depending on your marketplace dynamics, you may need the Marketing team to be closely aligned with the Product team to ensure it is driving new users into the correct half of the marketplace. These are just a few examples of how the product can impact your marketing strategy.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

SaaStr

JANUARY 5, 2023

Looking back on its explosive growth, however, the company realized just how badly it needed the valuable services of a Chief Financial Officer (CFO). Fundamental metrics (like ARR, CAC Payback, or Burn Rate) will never stop being important; they’re industry standards for a reason. Looking back vs. looking forward. Marketing Lead Gen.

Sales Hiring 42

Sales Hiring Acquisition Forecasting Outsourced Development 42

Chart Mogul

MAY 7, 2020

Answer questions new salespeople have about the company, its products/services, and its position in the marketplace. In this case, a mentor from marketing, leadership, or product may be more appropriate. Related posts: The 3 sales metrics every salesperson needs to track.

Sales Hiring 52

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 52

OPEXEngine

NOVEMBER 12, 2019

There were clear metrics to track progress (experience curves, relative market share, relative cost position). Scale, in other words, will remain one of the most important paths to profit leadership in the new era. Discovery Group, a South Africa-based financial services firm, is another great example. Scale and intimacy.

Scale 40

Scale Scaling Underperforming Technical Team Marketplace as a Service 40

SmartKarrot

AUGUST 29, 2022

Apply here: [link] Role: Strategic Customer Success Manager Location: Sydney, New South Wales, Australia Organization: Marketplacer As a Strategic Customer Success Manager, you will own the client relationship after a handoff from the Business Development team. Identify and develop upsell and cross-sell opportunities with the Sales team.

Customer Success 19

Customer Success Sales Hiring Marketplace as a Service Government 19

SmartKarrot

OCTOBER 21, 2021

Work collaboratively with Sales leadership to ensure a consistent handoff experience to the Account Management team through CSQL’s. Monitoring customers’ key performance metrics and taking necessary actions to improve them. Contribute to a values-based culture with an emphasis on collaboration, empowerment, and autonomy.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19

SmartKarrot

SEPTEMBER 23, 2021

Possesses robust cross-functional team leadership skills and displays strong business acumen and decision-making abilities. Manage customer risk assessment, expansion opportunities and deliver regular performance and activity reports to leadership. Provide visibility to leadership on customer initiatives. Apply here: [link].

Customer Success 19

Customer Success Technical Advisors Sales Hiring Marketplace as a Service 19

Neil Patel

OCTOBER 24, 2020

Questions about KPIs and metrics for performance measurements. You can also select a freelancer profile from these marketplaces. Activities in this segment vary from advisory services to hands-on implementation support for primary functions (sales, production, marketing, etc.) IT Consultants. Operations Consultants.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

SaaStr

FEBRUARY 18, 2020

And our job is to basically find a way to bring that to life, be ambassadors of the brand and bring it out to the marketplace. It’s about winning together and building that relationship and that dynamic between the marketing leadership and the CEO is key to doing that. Anthony : So it’s not about sort of humbling ourselves.

Scale 214

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 214

Sales Hacker

FEBRUARY 7, 2018

Previously they may have only spent $1,000 when buying a SaaS service online. Now the services have matured where buyers are spending 20x in online services is relatively comfortable. This means there is no real growth which results in a lower valuation of the company and the firing of the sales leadership.

Scale 86

Scale Growth Hacking Scaling Sales Hiring 86

SaaStr

AUGUST 6, 2019

Tradeshift Buy, which is essentially what we call private marketplaces. Think about it like Amazon or eBay, but instead of being for you and I, it is the Fortune 500 companies of this world that use it, companies like Unilever going and buying [produced 00:04:02] enzymes, ingredients, on our private marketplace technology.

Payment Solutions 147

Payment Solutions Payments Outsourcing Services SaaS Payments 147

SaaStr

JULY 22, 2020

One is two thirds enterprise, one third consumer, some healthcare as well now, and I would say, over the last few months, we have still continued with the same areas that we were excited about before so very much in marketplaces and consumer subscription and SAS. Alex Konrad: We used Cameo for my 11 year old son’s birthday.

Venture Capital 219

Venture Capital Investment Travel Marketplace as a Service 219

SaaStr

SEPTEMBER 3, 2019

You could be missing all of your metrics, but you know, you’re not the Twitter guys. Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. What am I missing?” You have to come in here, it has to be very buttoned up. All of your data has to be right.

Acquisition 138

Acquisition Software Review Payment Methods Marketplace as a Service 138

Sales Hacker

MAY 12, 2021

Everyone speaking to customers needs to lean in because, “we’re naturally resistant to change,” reminds Derek Jankowski , Creator at Next Level Sales Leadership Project. “So After introducing and training the new talk track, did your metric increase or decrease?”. If you’re introducing a new talk track, there is a reason.

Sales Enablement 74

Sales Enablement Sales Outsourced Development Technical Review 74

SaaStr

DECEMBER 10, 2019

WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. Chase Merchant Services that we’re now a part of processes $1.2 WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. Want to see more content like this?

Payment Services 135

Payment Services Merchant Services Payment Solutions Payments 135

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. So our platform is also built for them to use. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. web services. There’s no specific metrics. Metrics like the number of customers. Next up, we’ve got Nicolas Dessaigne.

Sales Hiring 242

Sales Hiring Sales Recruiting Scale Payment Methods 242

ProfitWell

SEPTEMBER 25, 2019

Businesses charge a customer every month or year for use of a product or service. Markup is particularly used by mediators like ecommerce marketplaces — Amazon, for example. Licensing involves renting goods or services to other businesses. The seller retains full control of copyright on the product or service used by the buyer.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. are just as critical as understanding the fundamental SaaS metrics such as LTV/CAC, payback, etc.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Sales Hacker

AUGUST 31, 2021

If you missed episode 175, check it out here: Protecting Migrant Children: International Social Service. Our private membership connects you with a network of thousands of like-minded peers and resources, where you can tap into leadership opportunities, training, mentorship, and other services made for high-growth leaders like you.

Product Marketing 64

Product Marketing Scale Marketing Pricing 64

Chargify

AUGUST 17, 2017

Analyze metrics. We hope analyzing metrics is automatically one of the first things a SaaS company does when dealing with stalled growth, but it also seemed remiss to not include the obvious in this post. Curious what metrics industry leaders obsess over? You may also want to analyze metrics you don’t normally prioritize.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53