BetterCloud

MARCH 7, 2023

There’s certainly a lot of room to capture market share, because there’s a universal need for efficient, secure user lifecycle management. Why is it an exciting time to be in the SaaS management space? In terms of the SaaS management market, SaaS adoption has accelerated wildly in recent years. Our value really resonates.

Scale 52

Scale Revenue Operational efficiency. Travel 52

SaaStr

JULY 20, 2022

Manage the technical debt that accrues over time, or your competitors will pounce on these oversights. Hire and empower strong architects who manage technological lags, separate from a VP of engineering’s concerns. Continue prioritizing operational efficiency. . Ignore technical debt at your own peril.”.

Scale 193

Scale Technical Advisors Sales Hiring Technical Review 193

Valuize Consulting

JUNE 9, 2022

Are You Missing The Mark On CS Operations? If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? The Business Impact Of Senior Customer Success Operations Leadership.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

OPEXEngine

OCTOBER 4, 2022

During times of uncertainty, executive leadership teams make more conservative financial decisions in order to prepare for and/or prevent any major difficulties for the companies that they lead. Acquisitions, quarterly sales results, and new rounds of funding will require teams to work with management and determine the next steps.

Engineering 52

Engineering Sales Hiring Technical Review Headcount 52

ChurnZero

JUNE 12, 2020

If you replied, “Customer Success Director or above,” you’re not prioritizing your team by spending valuable leadership time on administration when it should be used to build your team’s strategy and remove obstacles in their way. Again, if you replied, “Customer Success Director or above,” you’re not getting the most value from leadership.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Buffett has shared many times how he thinks about moats, “A good business is like a castle and you’ve got to think every day, is the management growing the size of the moat? Operational efficiency.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

InsightSquared

MARCH 8, 2021

I transitioned from education to software in 2008, and I have held roles in everything from project management to sales. Nehcole Felix – Customer Success Manager. I’ve helped many companies to build processes and drive value through various Account Management and Customer Success roles.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. How did you manage that? We’ve shared the transcript of episode 359 below. Trisha Price: Yes.

Payment Solutions 148

Payment Solutions Pricing Payments Payment Services 148

SmartKarrot

NOVEMBER 22, 2022

Build an engine for positive team growth across recruiting, training, management, and operations. Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. Create a productive, high-energy, and achievement-oriented team environment.

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Line manage the team, cultivate a positive team culture, hold regular 1-on-1 meetings and team gatherings, and make sure that decisions, plans, and goals are communicated and that problems are promptly fixed.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

Neil Patel

OCTOBER 24, 2020

Let’s face it: None of us know everything about growing and managing a business. For instance, a Facebook ad consultant should know how to use Facebook Pixel, Facebook Ad Manager, and Power Editor. These are: Strategy and Management Consultants. Operations Consultants. Creative Problem-Solving Skills. IT Consultants.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

ChurnZero

MAY 20, 2021

Investigate technology for your Customer Success team Once you’ve organized and cleaned your data, you want to put those customer insights to use and increase your operational efficiencies through automation. A Customer Success platform allows CSMs to manage more accounts at a higher level. Warning Sign to Level Up.

Customer Success 90

Customer Success Payments Payment Services Scale 90

SmartKarrot

AUGUST 9, 2022

With current changes in market trends and constantly evolving consumer expectations, it can be extremely difficult for modern businesses to manage increases in scalability without exponentially increasing operational costs. This can make managing and lowering day-to-day operational costs extremely difficult and burdensome.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

With current changes in market trends and constantly evolving consumer expectations, it can be extremely difficult for modern businesses to manage increases in scalability without exponentially increasing operational costs. This can make managing and lowering day-to-day operational costs extremely difficult and burdensome.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 16, 2021

Role: Global Head of Customer Success Location: London, England, United Kingdom Organization: YOOBIC As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks.

Customer Success 19

Customer Success Technical Review Development Team Review Systems Review 19

BetterCloud

MAY 25, 2023

SaaS spend management has become a prominent topic in businesses in 2023 for a variety of reasons, converging all at once. Consequently, organizations must shift their focus from one-time cost-cutting measures to structurally transforming their approach to managing expenses.

Outsourcing Services 52

Outsourcing Services Marketplace as a Service Management SaaS 52

Kellblog

MARCH 11, 2020

SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. Create a services P&L and let your VP of Services fully manage it. We had financials that Wall Street loved (e.g.,

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

SmartKarrot

DECEMBER 21, 2020

Identify and implement frameworks and programs that will develop support leadership and support engineering talent to be the best they can be. Analysis of operational metrics to determine strategic wins and drive improvements that will increase value for cloud customers. Manage multiple complex projects at any one time.

Customer Success 10

Customer Success Scale Leadership SMB 10

OPEXEngine

DECEMBER 23, 2020

SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. Create a services P&L and let your VP of Services fully manage it. We had financials that Wall Street loved (e.g.,

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SmartKarrot

MARCH 18, 2021

Ability to handle challenging client requests, manage expectations and requirements. Manage select strategic accounts of high priority in life sciences. Recruit and train a team of Life Science focused Customer Success Managers. Act as a change agent to identify areas for operational efficiency and continuous improvement.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

Valuize Consulting

JULY 13, 2022

To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan. Q: CS Operations shouldn’t be designing and engineering the strategy, data and insights in isolation. What are your Net New growth measures?

Interviewing 52

Interviewing Engineering Scale Revenue 52

SaaStr

MARCH 15, 2024

His focus is not on operational efficiency but on operational proficiency. His first company was Personify and he went on to be a VP of Developer Relations at Salesforce, then hire number 11 at Dropbox, CEO at Heroku, and an investor and on many boards before landing as the current CEO at Vimeo. His advice?

AI Search 225

AI Search SaaS Advertising Sales Hiring 225

SmartKarrot

OCTOBER 27, 2020

Operational efficiency. After arriving at all this information, you must hire the right candidates for the roles of customer success manager, director of customer success, or even a Chief customer officer. Likewise, the product management team has its own benefits of collaborating with customer success. Final Thoughts.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

InsightSquared

MAY 6, 2020

Organizations can only achieve that by leveraging technological advances, properly managing its time, and fostering alignment and collaboration between employees. Others run tight ships with collaborative and focused work environments, but lack the leadership and direction to succeed. That is where activity efficiency ratios come in.

Machine Learning 118

Machine Learning Artificial Intelligence Operational efficiency. Forecasting 118

User Pilot

DECEMBER 10, 2023

MRR assesses the short-term operational efficiency of your SaaS business while RRR provides long-term insight. Evaluating changes : The impact of changes in the pricing structure, leadership, and even the launch of new products and services can be evaluated using run rate.

Revenue 85

Revenue Scale SaaS Forecasting 85

ChurnZero

DECEMBER 2, 2022

I recognize that for a lot of you, your customer base may not always understand that, and so that’s why it’s critically important for your leadership to be out there talking to your customers, discussing the “why,” and explaining how this is going to be a better service model for them. Determining a manageable book size for CSMs.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

Sales Hacker

APRIL 6, 2022

The three roles or departments typically responsible for deciding to buy a CPQ include: Revenue operations : With CPQ applications, revenue operations leaders can unify sales-related processes across the company – from Sales to Account Management to Customer Success. Scaling sales operations. Accurate revenue forecasting.

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

Intercom, Inc.

FEBRUARY 25, 2019

The great product companies I’ve observed certainly obsess over that process , and they obsess about being operationally efficient and excellent. Because it was so bad, we – the leadership team of the product in engineering – started to swing the pendulum. They have to change how they work. This was our fault.

Sales Hiring 160

Sales Hiring Scale Sales Recruiting Engineering 160

BetterCloud

JUNE 16, 2022

As SaaS adoption rises, SaaS environments grow increasingly complex to manage. Access management, permissions, file security , user lifecycle management —it all amounts to a deep, swirling ocean of mundane, manual tasks. The path forward—for better data security and IT operational efficiency—is zero-touch automation.

Underperforming Technical Team 59

Underperforming Technical Team Operational efficiency. Innovation Retention 59

Sales Hacker

MARCH 5, 2019

Sales Operations & Enablement. Account Manager/CSM. Sales Leadership. In addition, he took a leadership role across the company to improve sales processes.”. Account Manager/CSM. Vladimir has created sales processes that improved the operational efficiencies of the team and client satisfaction.

Sales Hiring 108

Sales Hiring Scale Sales Leadership 108

InsightSquared

JUNE 8, 2021

This real-time visibility allows reps to focus on the go-to-market activities that truly make an impact, while helping sales leadership create highly accurate forecasts and identify risks ahead of key decisions.” . However when it comes to running these analytics, the output is only as good as the data that is used to generate it.

Scale 62

Scale Forecasting Customer Lifetime Value Operational efficiency. 62

InsightSquared

MAY 6, 2020

Organizations can only achieve that by leveraging technological advances, properly managing its time, and fostering alignment and collaboration between employees. Others run tight ships with collaborative and focused work environments, but lack the leadership and direction to succeed. That is where activity efficiency ratios come in.

Machine Learning 62

Machine Learning Artificial Intelligence Operational efficiency. Forecasting 62

SmartKarrot

JANUARY 5, 2022

Liaise with company leadership to determine and build marketing materials to support business development efforts. Manage metrics, performance criteria, policies, and procedures to drive a culture of accountability and continuously improving the customer experience. Providing Veeva CRM program/release management best practices.

Customer Success 2

Customer Success Operational efficiency. Leadership Innovation 2

Sales Hacker

MARCH 5, 2019

Sales Operations & Enablement. Account Manager/CSM. Sales Leadership. In addition, he took a leadership role across the company to improve sales processes.”. Account Manager/CSM. Vladimir has created sales processes that improved the operational efficiencies of the team and client satisfaction.

Sales Hiring 75

Sales Hiring Scale Sales Leadership 75

OpenView Labs

MARCH 7, 2019

Peter: And so, the business vision that the board and the CEO bought into was we want to go global and expand our services without changing our customer experience, operational efficiency or our profit margins. So, I went up the traditional IT clerk/management career path from developer to manager to senior manager.

Cloud 60

Cloud New CTO Transportation CTO 60

SaaStr

AUGUST 15, 2020

Our challenge and our opportunity in customer engagement is staying tightly aligned with the business drivers, having the discipline to manage long term customer journey even when the short term options might be easier. Jay Snyder: Today I have to manage and track health and my customer success, right?

Payment Methods 197

Payment Methods Merchant Services Scale Payments 197