SaaStr

NOVEMBER 1, 2022

Sequoia Capital’s India arm put together a terrific summary of all their learnings about SaaS and Cloud from SaaStr Annual this year. They also did an A+ session at Annual with several top India SaaS founders, which you can catch below! Here’s 22 of the most relevant takeaways for India’s SaaS ecosystem.

Scale 216

Scale Sales Hiring Cybersecurity Underperforming Technical Team 216

User Pilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This is the main focus of the article.

Strategy 104

Strategy Underperforming Technical Team User Experience SaaS 104

Baremetrics

DECEMBER 7, 2023

Before reading through yet another “Top-29 SaaS billing platforms” feature comparison post, decide how you want the billing tool to play with the rest of your operations stack. This post is part of an ongoing series for SaaS founders and CEOs on setting up their financial stack in a scalable manner.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

Chaotic Flow

AUGUST 18, 2015

SaaS businesses develop intimate, long term relationships with their SaaS customers. In fact, many public SaaS companies have yet to turn a profit. If they don’t keep their customers around for years, then all that capital invested in customer acquisition will have gone to waste.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

Sales Hacker

MAY 8, 2019

A successful close is the end goal that every sales team guns for. But despite a focus on closing sales, it remains one of the biggest issues for teams. In fact, 36% of sales teams regard it as the most challenging part of the sales process, and 28% say it’s their top priority. Others don’t invest in nurturing relationships.

Underperforming Technical Team 110

Underperforming Technical Team Sales SaaS Forecasting 110

SaaStr

SEPTEMBER 12, 2019

I’m talking about product-led growth as an investment strategy, but really my background is 10 years of operating experience in the product-led growth world. Now I’m investing in that. I say investment strategy, but really it’s like how do you build a company that’s focused on product-led growth?

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

SaaStr

OCTOBER 30, 2021

Gorgias is the leading contact center for e-commerce and it’s been a fun one to track at SaaS, from 1,000 to 3,000 to now 7,000 customers. A mentor of mine suggested that I reframe my search to seek out companies that I would invest in, instead of the other way around. He told me, you can invest time, talent, or treasure.

Scale 261

Scale Sales Hiring Sales SMB 261

OPEXEngine

JUNE 8, 2021

In the movie Glengarry Glen Ross, Blake, a successful salesperson, visits the real estate sales team and gives them a blistering motivational speech that has gone down in history as one of the best of all time. But in the world of enterprise SaaS, it’s not accurate. Enterprise SaaS, by definition, is also complex.

Enterprise 52

Enterprise Underperforming Technical Team SaaS Sales 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial.

Acquisition 59

Acquisition Scale Strategy Software Review 59

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

OPEXEngine

OCTOBER 5, 2021

Over the past decade, software has created tremendous value for investors and businesses, thanks largely to its transformative effect on the economy , its role in developing new cloud-based business models, and its ability to increase efficiency in operations. Rolling out these new features quickly can help companies earn price increases.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Baremetrics

FEBRUARY 2, 2021

This article will walk you through a full Stripe vs. Zuora comparison including features, pricing, user reviews, and more. Stripe vs. Zuora: Features Stripe vs. Zuora: Pricing Stripe vs. Zuora: Reviews Stripe vs. Zuora: The Bottom Line Conclusion. I would love it if Zuora had other pricing models that fit small and medium businesses.”

Payment Methods 75

Payment Methods Payment Services Technical Review Merchant Services 75

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. Trisha Price. This episode is sponsored by Linode. Matt Garratt. David Schmaier.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

User Pilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. Engagement: Ensure every interaction with your product or team solves user problems and leaves them happier. Involve your team. Invest in employee happiness. Let’s roll.

Scale 97

Scale SaaS Underperforming Technical Team Systems Review 97

SaaSOptics

AUGUST 11, 2022

Seasoned industry vets may know what their next move should be, but navigating a changing market (especially one in a downturn) is an obstacle for any SaaS founder. So far this year, only 42 companies have priced IPO offerings. Everyone is starting to feel the squeeze of the market—especially those in the tech space.

Scale 97

Scale Scaling Technical Review Venture Capital 97

Baremetrics

AUGUST 1, 2021

Acquiring customers for SaaS is a completely different ball game altogether than, say, for the traditional business models (think: eCommerce, for instance). In the SaaS industry, acquiring new leads through short-term marketing promotions will not cut it--which works as a killer strategy for the eCommerce business model.

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

Clouded Judgement

JANUARY 6, 2023

We know software is impacted from macro - but how bad will it get? ” Top 10 EV / NTM Revenue Multiples Top 10 Weekly Share Price Movement Update on Multiples SaaS businesses are generally valued on a multiple of their revenue - in most cases the projected revenue for the next 12 months. Call this a “known unknown.”

Cloud 130

Cloud Azure AWS Underperforming Technical Team 130

Kraftblick

SEPTEMBER 19, 2023

It is not the easiest task in the world to choose the correct marketing strategy for your SaaS business. There are plenty of articles dedicated to this matter, but none offers a better solution than hiring a team of knowledgeable marketers. Selina is a perfect solution for you to start with zero investments. Buy from him.”

Sales Hiring 52

Sales Hiring Advertising SaaS Underperforming Technical Team 52

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In Casey’s last essay, he covered the differences between regular SaaS companies and SaaS-like Networks. This essay is a collaboration with Gilad Horev.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

Chart Mogul

NOVEMBER 7, 2019

At the Product-Led Institute, we developed the “Triple-A” sprint, which focuses on rapidly identifying problems, building solutions, and measuring impact. The Triple-A sprint gives you a way to build a sustainable growth process and can be used by any team in your business. Which inputs should we invest in? Tomasz Tunguz.

Underperforming Technical Team 69

Underperforming Technical Team Development Churn Metrics 69

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. What Is the Freemium SaaS Model?

Scale 76

Scale SaaS Underperforming Technical Team Social Media 76

ProfitWell

MARCH 12, 2020

10 of the best subscription business tools for SaaS products. Almost half (49%) of American consumers switched companies in 2019 due to poor customer service. Subscription businesses do a lot of onboarding, especially if they’re a SaaS business. Price Intelligently. Let’s dive in. ProfitWell Retain.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

Sales Enablement, SaaS and Growth

MAY 22, 2017

Sales enablement is a relatively new, but rapidly emerging discipline that’s most common among software as a service (SaaS) and enterprise sized businesses. It will evolve over time, but for now it offers much needed clarity and perhaps more importantly, answers the basics of who we are as a sales enablement team, what we do and how we do it.

Marketplace as a Service 112

Marketplace as a Service Sales Enablement Sales Hiring Underperforming Technical Team 112

User Pilot

JANUARY 8, 2024

This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. “This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions.

Software Review 146

Software Review Technical Review Development Team Review Branding 146

Tom Tunguz

NOVEMBER 16, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. New Relic processes this data and provides interactive reports to identify underperforming code.

Benchmarks 100

Benchmarks Underperforming Technical Team Metrics Sales Hiring 100

TriTuns

JANUARY 21, 2020

*This is an updated version of the article , “The Big Bold Future Of SaaS Growth Is Customer Success” that I originally published on Software Executive Magazine in May 2019. Do you want to boldly grow your SaaS company in 2020 – and beyond? THE BROKEN SAAS BUSINESS MODEL. This is very bad news for SaaS vendors.

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

TriTuns

JANUARY 21, 2020

*This is an updated version of the article , “The Big Bold Future Of SaaS Growth Is Customer Success” that I originally published on Software Executive Magazine in May 2019. Do you want to boldly grow your SaaS company in 2020 – and beyond? THE BROKEN SAAS BUSINESS MODEL. This is very bad news for SaaS vendors.

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

Chart Mogul

NOVEMBER 7, 2019

At the Product-Led Institute, we developed the “Triple-A” sprint, which focuses on rapidly identifying problems, building solutions, and measuring impact. The Triple-A sprint gives you a way to build a sustainable growth process and can be used by any team in your business. Which inputs should we invest in? Tomasz Tunguz.

Underperforming Technical Team 52

Underperforming Technical Team Development Churn Metrics 52

Casey Accidental

NOVEMBER 13, 2019

Founders have started reaching out asking for help converting their SAAS or SAAS-like business into a marketplace. Many of the terms we use to define businesses today are features of the business rather than an encompassing definition, like the words SAAS or platform, which makes them not very useful. 1 Saturated Growth in SAAS.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. You can have the great product and a great team, but the market of small or very niche. And then what’s your unique advantage as a company, as the team? That fundraising is easier.

Sales Recruiting 246

Sales Recruiting Sales Hiring Scale VP of Engineering 246

SmartKarrot

FEBRUARY 1, 2022

The struggle to convince your senior leadership team to invest in customer experience has always been there for decades. So, what is the best way to convince the core leadership to invest in customer experience? Companies are now competing on price and CX. Quantifying returns on CX investments. contact-form-7].

Leadership 21

Leadership Underperforming Technical Team Investment Scale 21