Sales Enablement, SaaS and Growth

MARCH 23, 2020

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. The lesson here is to view your products in terms of S Curves and ensure you’re investing in your next greatest hit. Again, it was an easy to use model which scaled effective decision-making.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Valuize Consulting

JUNE 9, 2022

In order to drive best-in-class Net Dollar Retention (NDR), you need seasoned CS Operations leadership with the right amount of strategic expertise, seniority, and influence that can act as a partner within your organization and across your business. The Business Impact Of Senior Customer Success Operations Leadership.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

Valuize Consulting

SEPTEMBER 8, 2022

Strategic Leadership For Smooth Scaling. While you may not need direct, hands-on-keyboard experience with the various systems and tools being used in your organization, a solid understanding of system administration strategy, including software development tools, practices and methodologies that support your processes is a must-have.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

Intercom, Inc.

FEBRUARY 26, 2018

are making it easier and faster for software developers to develop complex software applications atop this infrastructure. What took you months to ideate, design and develop can now be copied in days or weeks thanks to these new tools. Investing in things that enable us to move faster and leaner for the long term.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

CustomerSuccessBox

DECEMBER 12, 2019

As companies have started understanding the benefits of customer success, they have started rushing into the field in the hope of getting quick returns on their investment. Not only investment but a change in mindset along with continuous efforts from the whole team is required to get exponential results.

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

SaaStr

MAY 24, 2019

As for Andrew, he started his first software development company at the age of 18 and has been running Wrike for the last 13 years alongside advisory roles with both Ditto and Appulate. How does the product and what you invest in proactively need to change as you move into enterprise? What are the benefits of starting in SMB?

Sales Hiring 152

Sales Hiring Scale SMB Sales Recruiting 152

Intercom, Inc.

JULY 18, 2019

Developers are key to making this transformation happen. When launching a developer program for your product, you absolutely must have clear objectives and executive buy-in. A developer program is a long-term investment that you’re betting your business on. New Relic believes that every developer is created equal.

Outsourced Development 110

Outsourced Development Development Innovation DevOps as a Service 110

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer. Know your user.

B2C 118

B2C B2B Scale Strategy 118

Valuize Consulting

JULY 15, 2021

Product Owners are at the center of software development in leading agile software companies. This exact same Product Owner role is critical to your success in adopting and realizing value from your investments in CS technology. Connecting Customer Success Strategy With Technology.

Technology 52

Technology Customer Success Interviewing Scale 52

FastSpring

MARCH 27, 2023

We’re enterprise software for a new category called LearnOps. So essentially building the first operating system for corporate learning and development teams in bringing thought leadership community best practices around the LearnOps category. That’s really when it got us thinking about that.

Payment Solutions 91

Payment Solutions Payment Services SaaS Payments VP of Engineering 91

Kellblog

JANUARY 30, 2021

Numbers wise, the average Series A was up 16% in size over 2019 at around $15M, but early-stage venture investment was down 11% over 2019. Leadership matters. I was used to remote work for individual creative positions such as writer or software developer. Since I’m being charitable today, HIT. Autonomy CEO extradited.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Many of these are names that you know, and this is actually the largest we’ve seen in history. I think it’s a really staggering stat. We talked about growth.

Cloud 100

Cloud Scale AWS Machine Learning 100

Valuize Consulting

JUNE 10, 2020

Today, many businesses are investing in customer success technology in the hope that ‘plugging it in’ will solve the challenges that come with their current reality. Full buy-in from your executive leadership is also a must. That’s a false hope. Choosing the participating members wisely is key for a successful redesign.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

Audacix

JULY 18, 2022

DevOps is really a set of ideas and practices that emphasise a culture and environment where building, testing, and releasing software can happen rapidly, frequently, and more reliably. DevOps best practices that will help you to run your software development projects smoothly.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

SaaStr

AUGUST 22, 2019

This is a software development process for those of you who may not be familiar with it. We’re ready to develop it. Are you trying to reach those developers? Again, sort of think about what is the balance, how do you want to invest, and how are you going to be able to reach and engage your audience?

Scale 127

Scale Engagement Scaling Development 127

User Pilot

JANUARY 14, 2024

The Vice-President of Product is a part of the senior leadership team and they are responsible for the overall product strategy and vision across the entire business. The Director of Product normally oversees multiple product lines and leads teams of product managers, providing leadership and direction. What does a VP of product do?

VP of Engineering 105

VP of Engineering Management Underperforming Technical Team Compensation 105

Teamgate

NOVEMBER 21, 2018

To develop leadership capabilities, I’m talking about everyone, not only about managers. To my experience, startups are usually technology-focused, in terms of their internal competencies, they are engineers and software developers, but they are lacking the sales and marketing capacity.

Scale 68

Scale Interviewing Technical Review B2B 68

SaaStr

JUNE 14, 2023

Developing Long-Lasting Partnerships Based on Trust Fostering lasting relationships within the business world often comes down to one simple word: trust. When companies invest in automation initiatives like process automation or machine learning solutions, they want assurance that their chosen provider will deliver as promised.

Scale 207

Scale Artificial Intelligence Technical Review Software Review 207

SaaStr

MARCH 20, 2019

Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. How do Jeff and Sameer think about what what truly special leadership looks like today? Really quickly, I am a software developer and I’d started multiple companies before Twilio.

Underperforming Technical Team 123

Underperforming Technical Team Development Software New CTO 123

Intercom, Inc.

NOVEMBER 9, 2022

As companies become more established, they naturally start allocating their resources based on the needs of their most profitable customers, on building reliable features that can quickly return their investments and increase profits. And it’s a sound strategy. It, however, comes with a catch. Riding different motions at Gartner.

Innovation 226

Innovation Scale Startup Government 226

SaaStr

JUNE 15, 2021

We’ve done a ton of terrific sessions with the Twilio leadership over the years, including 4 different deep dives with Jeff Lawson, CEO and co-founder. Twilio is a cloud communications platform that allows software developers to embed communications into the apps that they’re building. Jeff : Yeah, I saw one.

Scale 297

Scale Underperforming Technical Team Engineering Wireless 297

Sales Hacker

JANUARY 3, 2022

The Agile movement emerged first in the world of software. In fact, its founding document is the revered Manifesto for Agile Software Development. In the “Agile Manifesto,” we’re given four values and 12 principles that help to define Agile development. Create sales content that serves.

Sales Enablement 101

Sales Enablement Scale Sales Hiring Outsourcing Services 101

SaaStr

NOVEMBER 15, 2019

Sid Sijbrandi , Founder & CEO @ Gitlab, a single application for the entire software development lifecycle. Dylan Serota: So, there’s a lot from overall market selection, but from a team standpoint, there’s no question that you need strong initial leadership for that team to be successful. How easy is travel?

Education 111

Education Sales Hiring Technical Review Underperforming Technical Team 111

Crafty CTO

APRIL 12, 2020

Bigger – it speaks to every aspect of the software development process. Where agile began I was managing software development projects at Viant in February 2001 when the Manifesto for Agile Software Development was published. Big as in a 143 page PDF. A whole six-week cycle (a Big Batch)?

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

Point Nine Land

OCTOBER 22, 2019

Jack had a background in software development and Rian was working as an IT manager at Gowling, Canada’s largest law firm. Up until this point, Jack and Rian had been dividing up all the tasks between them, including software development, sales, and customer service. The two were looking to launch a startup together.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

SaaStr

AUGUST 29, 2019

Where it makes sense to invest your precious resources when to outsource, and how to save yourself money without cutting corners. So we invested over the years into multiple partnerships that ultimately brought us literally nothing. And so I always over invested in hiring the right people. Want to see more content like this?

Sales Hiring 111

Sales Hiring Scale Outsourcing Services Scaling 111

SaaStr

OCTOBER 16, 2020

I think that storytelling is a bit of a lost art in software development and we’re starting to rediscover it. And I think I wouldn’t be ready to start the company if it wasn’t for her feedback and development over those years. What do you think in terms of the ideal relationship between product and marketing?

CTO Coach 183

CTO Coach Sales Hiring Software Review CTO Hire 183

SmartKarrot

AUGUST 5, 2021

It has become so important that businesses are willing to invest millions of dollars in developing one. Ops brings a more technical perspective to product delivery, focusing on Lean methodologies or Agile software development practices. In today’s market, having a competitive product is key to success.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SaaStr

JANUARY 14, 2020

That was our first transitionary moment, and from that point forward, we began investing heavily in building a way to teach people technology skills outside of a physical classroom. So we kept investing, we knew we were onto something, and little by little we saw our traction improve. We were not an enterprise company yet.

B2B 133

B2B B2C Scale New CTO 133

SaaStr

JULY 5, 2021

Let’s say you’re 22 years old and you don’t have a lot of money, well, you’re likely going to see very few opportunities to invest, and most of those opportunities are going to be bad. But as you gain wealth, you’re going to see more opportunities to invest and many of them will be very good.

Part-Time VPE 262

Part-Time VPE Sales Hiring Underperforming Technical Team Outsourcing Services 262