User Pilot

NOVEMBER 23, 2023

That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. Leadership and investors often challenge them because they can’t see anything tangible that they’re paying for. How is the outcome-based roadmap different from regular roadmaps?

Scale 105

Scale Underperforming Technical Team Sales Recruiting Software Review 105

Sales Hacker

NOVEMBER 16, 2020

I recommend: Outsourced buyer interviews with a clustered model. Most writing about win/loss analysis takes it for granted that buyer interviews are the best method. And while I agree that buyer interviews can yield the most accurate, highest fidelity data, they’re also the most expensive approach. Buyer interviews.

Outsourcing Services 99

Outsourcing Services Data Interviewing Technical Review 99

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. Harry Stebbings. Krish Subramanian. Robert Hohman.

Scale 125

Scale SaaS Payments Sales Recruiting Payment Services 125

Mucker Capital

APRIL 2, 2024

Buyers may also struggle to justify investments in new purchases and to convince their leadership team of the worth. This can be done by counting activities like emails, phone calls, or interviews. Buyers may not be able to quantify their existing cost structures or full understand how new solutions can make a difference.

Sales Recruiting 52

Sales Recruiting Technical Review Enterprise Cybersecurity 52

SaaStr

NOVEMBER 16, 2020

How can one determine a closer in the interview process? Below, we’ve shared the transcript of Harry’s interview with Andy. You said before, to me, it’s the believing in kind of participatory leadership over servant leadership. I don’t subscribe to the servant leadership model. Harry Stebbings.

Sales Hiring 206

Sales Hiring Scale Leadership Technical Review 206

SaaStr

JANUARY 24, 2024

As a subscription business, you should always be growing, but the rate of growth wasn’t where they wanted it to be. Be clear on expectations and go deeper in the interview process on what resources the big company person had to see if you’re willing /ready to also invest in those resources to make them successful.

Scale 239

Scale Sales Hiring Scaling Revenue 239

Sales Hacker

MARCH 16, 2020

Let’s hear from Luigi about the subscription economy and the subscription business model! How 7 mantras can teach the concept of recurring revenue. Bundles & subscriptions are everything! Everything is turning into a subscription — the way that SaaS B2B salespeople sell. What You’ll Learn.

Revenue 77

Revenue Scale Sales Hiring Subscription 77

CustomerSuccessBox

JULY 11, 2022

This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. Exit Interview or phone call: Calling clients could add a more personal touch. This might help: Guide for implementing a proper exit interview. The route includes account churn.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

ChurnZero

JULY 22, 2022

I recommend you interview customers. I’m going to interview their customers to find out what they did to get off that legacy system so we can bake that into the customer journey. I’m going to interview their customers to find out what they did to get off that legacy system so we can bake that into the customer journey.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

OpenView Labs

MARCH 27, 2019

To dive into best practices, I spoke with Jenny Shedd , a Recruiting and Talent Strategy Consultant, who guides startups on ATS buy-in from senior leadership and implementation. ATS’ for basic, premium and top grade subscriptions. She keeps the training simple and covers the basics: Interviewing 101. ATS best practices.

Sales Recruiting 56

Sales Recruiting Sales Hiring Scale Interviewing 56

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Subscription business model. One of the Amazon Leadership Principles , “Have Backbone; Disagree and Commit” does just that. Customer data. Economies of scale. Freemium lead funnel.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

ProfitWell

OCTOBER 10, 2019

Your top subscription news. The report also contains interviews with ten product marketing gurus from companies like HubSpot, Intercom, Typeform , Twitter, Uber, and InVision, to get their recommendations on what the product marketer role should look like today and in the future. A product-led tweet storm. Is that just, absurd?

Technical Advisors 62

Technical Advisors Sales Recruiting Sales Hiring Customer Lifetime Value 62

OpenView Labs

JUNE 24, 2021

Conduct internal interviews with executives and customer-facing employees to understand what’s working / not working. By the end of Step 1, a company should have honed in on a strategic direction for future pricing changes and the leadership team should be aligned about why these changes are important.

Pricing 53

Pricing Interviewing Payment Features Systems Review 53

ChurnZero

MAY 12, 2020

is the podcast for subscription economy pros. Value Realized caters to individual contributors, managers, directors and leadership in the field by providing thoughtful insight and context on how professionals deliver more value to their customers. Host: Andrew Michael , Business Intelligence Manager, Hotjar. Description: CHURN.FM

Customer Success 64

Customer Success Scale Churn B2B 64

SmartKarrot

MAY 7, 2020

This Article lists top Account manager Interview Questions and Answers for review before taking or giving an interview. Hence, out of all the interview questions we have shortlisted the most relevant and frequently asked questions candidates face while applying for the account manager position. How do you close a new client?

Sales Hiring 10

Sales Hiring Interviewing Management Scale 10

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

ProfitWell

OCTOBER 23, 2019

Your top subscription news. The report also contains interviews with ten product marketing gurus from companies like HubSpot, Intercom, Typeform , Twitter, Uber, and InVision, to get their recommendations on what the product marketer role should look like today and in the future. A product-led tweet storm. Is that just, absurd?

Technical Advisors 40

Technical Advisors Sales Recruiting Sales Hiring Customer Lifetime Value 40

FastSpring

MARCH 27, 2023

Stream the full interview below or find it wherever you listen to podcasts. So essentially building the first operating system for corporate learning and development teams in bringing thought leadership community best practices around the LearnOps category. We’re enterprise software for a new category called LearnOps.

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

ProfitWell

MAY 8, 2020

We know right now, amid a crisis, leadership takes on a whole new meaning. GIVEAWAY ALERT: In case you missed it, we launched season two of our interview-series Protect the Hustle this week. Reminder: Subscription Stimulus Package. PSA: Your Subscription Stimulus Package is still thriving and ripe for the taking.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

Intercom, Inc.

JANUARY 16, 2020

?. Andrey Khusid, founder and CEO of Miro , hasn’t done many interviews. “We decided to switch to a team based subscription model which became a huge driver for our growth back in the day. We decided to switch to a team based subscription model which became a huge driver for our growth back in the day.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

SaaStr

NOVEMBER 26, 2019

We created and served up apps via the cloud on a subscription basis. You can interview the company for it, but at some point it’s a little bit of a leap of faith. The true test of your leadership is when things are hard. Then three, a culture of collaboration, right? Secret four.

Scale 219

Scale Sales Hiring Underperforming Technical Team Sales 219

Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. So it could be on that side.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

SaaStr

SEPTEMBER 27, 2019

Below, we’ve shared the full transcript of Harry’s interview with Ryan Bonnici. And that was around the time that I left and then since then HubSpot has built an invoice generator and a bunch of other things. Harry Stebbings: Can I ask, that is a s**t ton of people to interview. Harry Stebbings. Ryan Bonnici. Romain Lapeyre.

Sales Hiring 127

Sales Hiring Sales Recruiting Scale Software Review 127

Kellblog

MARCH 11, 2020

Interview customers. I’ve won deals precisely because we proposed twice the services as our competition because the customer saw we actually wanted to solve their problem, and not just low-ball them on services to sell subscription. Curing the Zero-Sum Delusion. Convince yourself it’s not zero sum. Look at competitors.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

Valuize Consulting

JULY 13, 2022

Mary-Beth has been recognized for her expertise in leading Customer Success change management through business transformation from perpetual licensing to the subscription model, influencing adoption of recurring revenue best practices, building strong teams, and designing operational frameworks in industry-leading technology enterprises.

Interviewing 52

Interviewing Engineering Scale Revenue 52

User Pilot

MARCH 23, 2022

What the leadership board currently looks like. This feedback could take the form of an interview or a more extended survey. A best practice is usually an Amazon voucher or extended subscription. According to NICE Satmetrix, the average NPS score for SaaS is now at 41. NPS average by industry. Reach out to them for that.

Scale 98

Scale SaaS Software Review Benchmarks 98

OPEXEngine

DECEMBER 23, 2020

Interview customers. I’ve won deals precisely because we proposed twice the services as our competition because the customer saw we actually wanted to solve their problem, and not just low-ball them on services to sell a subscription. Curing the Zero-Sum Delusion. Convince yourself it’s not zero-sum. Look at competitors.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

CustomerSuccessBox

JUNE 8, 2021

Exposure to subscription- and renewal-based business processes, upselling, or cross-selling as well as deep knowledge of and experience in implementing Customer Success best practices. Questions to ask in the interview for selecting Director of Customer Success. When you visit customers, what sort of agenda do you like to follow? .

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

SaaStr

AUGUST 9, 2019

Below, we’ve shared the full transcript of Harry’s interview with Vikas Bhambri. I do want to break the interview today up into a couple of different parts really. Vikas Bhambri: Hire the next level of leadership sooner. So feedback I’d give my younger self is hire that next level of leadership sooner rather than later.

SaaS Payments 128

SaaS Payments Cloud Technical Review Scale 128

Intercom, Inc.

MARCH 11, 2021

You can also read the full transcript of the interview, which has been lightly edited for clarity, below. When I’m approaching people leadership, I also think about it from a very logical standpoint. In B2C, it’s typically a monthly subscription, or maybe even an annual subscription, but there’s no contract.

B2C 118

B2C B2B Scale Strategy 118

SmartKarrot

MAY 29, 2020

Suppose you went for an account manager interview in the SaaS Company and the interviewer asks you about your salary expectations. This way, you will let the interviewer know that you are a skillful individual and respect yourself. Usually, some interviewers press further and talk about a specific number. is $59,415.

Management 10

Management Healthcare SaaS Payments Technical Review 10

Sales Hacker

MAY 28, 2019

Plus, we’ve hooked up some exclusive interviews with the speakers! You can follow me on LinkedIn to see my exclusive interviews with some of the speakers. But if we had to choose, here’s what we’re most excited to see: SaaS City BootCamp: Sales Leadership (June 4th – All Day). Interviews with Speakers!

Sales Recruiting 12

Sales Recruiting Sales Hiring Scale Sales 12

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Cultivate a customer-centric culture from leadership down. Interviews – more difficult to scale than customer surveys but can potentially offer more in-depth insights.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Valuize Consulting

AUGUST 6, 2021

When things shifted to deliver technology as a service through a renewable subscription, customer/vendor relationships and outcome management became critical beyond their previous weight. The post Scaling Impactful Customer Success Strategy And Operations: An Interview With Emily Ryan appeared first on Valuize.

Scale 52

Scale Customer Success Interviewing Scaling 52

SaaStr

MARCH 26, 2019

All candidates who come on site for an interview at Stripe gets sent a document with our principles, outlining how we work and what we value. Even today, we have a mailing list with our leadership team if we get a certain type of complaint or concern from a user, one of us reaches out. Get it, the sum, very cute.

Scale 148

Scale Payment Services Payment Methods Scaling 148

Sales Hacker

APRIL 21, 2021

“It looked like being the pain in the butt BDR who asked way too many questions, broke anything that could possibly be broken, and paid for my own subscriptions to software just because I wanted to tinker with things before I had to bother asking for approval and budget.”. Assist the CEO and sales leadership team with go-to-market planning.

Scale 100

Scale Technical Review Sales Recruiting Technical Advisors 100

SaaStr

APRIL 24, 2020

How does John think about the role of leadership in a crisis such as this? Where does John believe many leadership teams go wrong in times such as this? How can leadership teams ensure that a crisis is not self-fulfilling and how can one prevent that mindset? Below, we’ve shared the transcript of Harry’s interview with John.

Scale 210

Scale Leadership Strategy Technology 210