Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Kellblog

JULY 18, 2019

Great core/founding team. Thus, there is a good chance one or all of the founding team will be around, and in influential positions, for a long time. Their investments give them contractual rights (e.g., inside rounds) and strong reputations such that other VCs are willing and eager to invest behind them in future rounds [5].

Underperforming Technical Team 78

Underperforming Technical Team Startup Software Technical Cofounder 78

SaaStr

NOVEMBER 26, 2019

sales team. As everyone left to work for an investment bank in California or New York that summer of ’99, I went to work at a startup in Ann Arbor. We disrupted this space and ended up pushing out software vendors that had been doing this for 25, 30 years. We have team selling here that extends beyond the sales team.

Scale 215

Scale Sales Hiring Underperforming Technical Team Sales 215

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. This would have been downloadable software. And in what roles?

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It Cognota didn’t necessarily start as a software business.

Payment Solutions 108

Payment Solutions Payment Services SaaS Payments VP of Engineering 108

User Pilot

APRIL 19, 2024

Applying insights from market research to product development and marketing strategies can significantly enhance business growth. Sharper marketing messages, savvy product development strategies, and an intimate grasp of both prospective buyers and existing customers’ preferences and needs. Interviews. The outcome? Focus groups.

Market Research 52

Market Research Sales Recruiting Marketing Underperforming Technical Team 52

User Pilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Scale 85

Scale Underperforming Technical Team Sales Recruiting Software Review 85

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. They also manage finances and supervise one or more engineering teams. Before hiring, assess your current needs and hire as your company grows. Average salary: $192,383/yr.

Sales Hiring 91

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 91

User Pilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Identify these users and reach out, asking that they write a review or grant you a video interview you can embed on your landing pages or social media.

Acquisition 98

Acquisition Strategy Social Media Underperforming Technical Team 98

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.”

Customer Success 156

Customer Success VP of Engineering Payments Payment Methods 156

Chart Mogul

NOVEMBER 24, 2022

They stop purchasing new software and reevaluate their current spending. After all, it’s the customer success teams that drive growth through retention and churn mitigation. They stop purchasing new software and reevaluate their current spending. In a downturn, priorities shift. Buyers start getting cautious.

Churn 52

Churn Retention Underperforming Technical Team Scale 52

Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. So I was a product manager managing the investing side of this marketplace.

Payment Solutions 107

Payment Solutions Payment Methods Payment Services Payments 107

Hitenism

OCTOBER 3, 2016

Two tweets about raising money was all it took to get 81 email responses and 53 customer development calls with founders. In the interviews, my business partner and I asked founders about their fundraising process and problems. A bad version of a fundraising deck will spread everywhere and be talked about among investors.

Development Team Review 166

Development Team Review Software Review Underperforming Technical Team Interviewing 166

Sales Hacker

FEBRUARY 1, 2021

We’re talking with Callie Moriarty, an enterprise account executive at 6 River Systems, which is software that manages robotics platforms that help pack e-commerce shipments. See how you can put your sales teams in the best position to win now at revenuegrid.com/saleshacker. Second sponsor is, of course, Outreach.

Underperforming Technical Team 68

Underperforming Technical Team Scale Sales Hiring Systems Review 68

Intercom, Inc.

SEPTEMBER 9, 2022

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. I think this is important for product teams for two reasons.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

Andreessen Horowitz

OCTOBER 16, 2023

How can we operationalize a good decision process and decision hygiene into our teams and organizations? That episode was with me and Mark interviewing Annie, and was titled “Innovating in Bets” — as is perhaps also one of the signature themes of this podcast. What are the strategies, mindsets, tools to help us decide?

Underperforming Technical Team 76

Underperforming Technical Team Investment Scale Sales Hiring 76

Kellblog

AUGUST 13, 2019

This is a sister post to my recent one, Career Decisions: What to Look For in a Software Startup. That piece is all about what to look for when considering taking a job at a software startup. This piece is kind of the opposite: what to look out for when considering an executive job at a software startup.

Software Review 76

Software Review Startup Sales Hiring Software 76

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 147

Scale Sales Payment Methods Merchant Services 147

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. Customers never think to budget implementation services separately from annual software licensing. Usually these companies sell inexpensive software (e.g., We had financials that Wall Street loved (e.g.,

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

OPEXEngine

MAY 4, 2021

Corporate finance experience is declining, while investment banking is rising, as a path to the CFO seat, CFO Dive data shows. The newer path to CFO is through investment banking. ” Of 53 software-as-a-service (SaaS) CFOs that CFO Dive covered over the past year, almost 30% started out in investment banking. .

Payment Services 52

Payment Services Finance Communication Strategy 52

Sales Hacker

DECEMBER 7, 2021

He is a many-year veteran of the software and tech industry. Outreach allows you to commit to accurate sales forecasting, replace manual processes with real-time guidance and unlock actionable consumer intelligence that guides you and your team to win more often. That was the only company I interviewed with.

Branding 79

Branding Technical Review Underperforming Technical Team Sales Hiring 79

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Listen to the rest of the interview here.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Intercom, Inc.

SEPTEMBER 22, 2022

At some point in their growth, businesses usually start investing in customer research. They work with consulting firms, hire their own analysts, buy data management software. No face time with customers, no interviews throughout the product roadmap – just a couple of weeks of user testing before launch.

Interviewing 138

Interviewing Underperforming Technical Team Sales Recruiting Software Review 138

Sales Hacker

APRIL 5, 2022

Good companies vs. bad companies [22:48]. So let’s listen to our sponsors, and then we’ll get right into the interview with Andy Paul. Well, if you haven’t, your sales team should be in one soon. Take advantage of the Pavilion for Teams corporate membership at join.pavilion.com. Sam’s Corner [27:20].

Scale 78

Scale Sales Underperforming Technical Team Compensation 78

OpenView Labs

JANUARY 19, 2022

Based on interviews with B2B SaaS experts who have built and scaled product-led businesses, we designed a new user journey. This is covered in-depth in the Developer Go-To-Market-Playbook. . But without virality and strong organic discoverability, this will continue to be an uphill battle for your team. Web design.

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

The Marketing & Growth Hacking Publication

MARCH 3, 2019

Bad web design is a trend among B2B brands. But you might be wondering, Why are these sites SO bad? The following are some of the most common factors we see behind bad B2B websites. Get your priorities straight by creating a customer-centric team. From CRM to ERP to inventory management software to shipping logistics?—?the

B2B 40

B2B Underperforming Technical Team Branding Sales Hiring 40

Neil Patel

DECEMBER 3, 2020

Developing a content strategy is key to helping your content rank well, especially in a space saturated with content on similar topics. As long as you want to make an impact online (of which you have no choice), you must invest in SEO. Interview Your Prospective SEO Freelancers. If Stability With a Team is Important.

Social Media 145

Social Media Technical Review Interviewing Underperforming Technical Team 145

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. But Dopple’s team took the opposite approach.

Payment Methods 140

Payment Methods Marketing Payments SaaS Payments 140

SaaStr

SEPTEMBER 10, 2020

What can teams do to bring their themes to life? Below, we’ve shared the transcript of Harry’s interview with Latané. As I’ve said before, I’ve heard so many good things from Brian and the team at Venrock. I always talk about being a recovering software salesperson. Who is involved? What needs to be ready?

Scale 168

Scale Sales Hiring Software Review Technical Review 168

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Despite not having a formal education in engineering, Sarah landed a job as a developer in the French consultant Grand Manitou. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

SaaStr

AUGUST 16, 2019

During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. As a manager observing their team, what are signs that an individual is burning out? What actions and communications must they adopt to ensure that this feeling of culture over performance is accepted by the team?

Scale 137

Scale Underperforming Technical Team Sales Hiring Interviewing 137

SaaStr

NOVEMBER 16, 2020

As for Andy, prior to UserTesting, he was the Chairman and CEO @ Act On Software and before that held several positions at Salesforce, including COO – Products Group. What does it take to scale a sales team successfully? How can one determine a closer in the interview process? How does Andy think about discounting?

Sales Hiring 198

Sales Hiring Scale Leadership Technical Review 198

SaaStr

JANUARY 28, 2020

Maria : Yeah, I think, coming from a marketing side and thinking about that as a marketer, marketing is all about investments. There’s none of the brands that you’ve seen get to an IPO or continue on to a Fortune 500 company that is not making some significant investments there. Aaron : And they just have to do it.

Sales Hiring 200

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 200

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. We invested in more social and video content as well to connect with more of you. Eoghan McCabe, CEO. “We

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

OPEXEngine

DECEMBER 23, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. Customers never think to budget implementation services separately from annual software licensing. Customers never think to budget implementation services separately from annual software licensing.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52