Intercom, Inc.
JULY 2, 2020
But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. Support teams exist to solve customers’ problems, not to deflect them or find the fastest way to hit the “close” button. In her own words , “When you take care of your customers, the revenue comes.”
User Pilot
MAY 1, 2024
Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. Renowned for his tenure on Airbnb’s product team, Lenny’s professional journey truly began in 2010 when he served as the CEO of a budding startup named “Localmind.” Lenny’s Podcast homepage.
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SaaStr
NOVEMBER 25, 2023
Set and reinforce them early — as early as interviews. If someone is working hard but isn’t working out, invest in them and see if you can get them into the high-performing category. The underperformers who aren’t putting in the effort get a conversation, and if things don’t change, it’s not a good fit. Revenue matters, too.
Sales Hacker
JANUARY 22, 2020
By mastering your sales interview questions. As a longtime recruiting leader, I’ve worked with countless hiring managers looking to fill sales roles , and I’ve had a firsthand look at their interview process. 6 Sales Interview Questions to Find the Best Talent. How do you make sure your potential new hires have the right skills?
OpenView Labs
JULY 20, 2020
Interviewing is hard , and interviewing candidates for sales roles can be doubly so. Why is effective interviewing so important? The true cost to a company of a bad sales hire making $50k annually can be $380k , meaning the stakes for each hire are almost 8x an individual’s salary. How not to interview for sales.
SaaStr
OCTOBER 21, 2020
Having a functioning product team will make that balance just a tad easier. . Sometimes as business owners and teams we make assumptions. We have prototypes, interview questions, etc. A huge problem most teams face is homogeny. We spend a LOT of time building new features or products, and we’re invested.
OpenView Labs
JANUARY 8, 2021
What’s your biggest weakness? Great interview questions tell you who a person is, what motivates them, how they think and solve problems, and what they’d be like as a teammate. To help us all conduct better interviews, we asked some of the smartest leaders in SaaS to share their favorite questions. It’s just not productive.
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