Chart Mogul

JANUARY 9, 2025

So read on, and hopefully, your SaaS sales journey will be less about trial and error and more about steady progress toward success. Whats important to note is that each model targets a distinct customer persona and, therefore, has a unique approach to the customer journeyfrom brand awareness to sales and, ultimately, conversion.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Intercom, Inc.

JUNE 15, 2021

Whether it’s software engineering , sales , or support, agile principles can enhance team performance and outcomes by focusing on the customer’s needs. Tagging conversations is a convenient way of providing direct feedback from customers to your product team to highlight common feature requests and opportunities for innovation ”.

Scale 235

Scale Payment Methods Payment Services Scaling 235

Sales Hacker

APRIL 5, 2021

In 2020 I was building my sales team at Livestorm , and at the time we were going through a big hiring boom. Over the course of time, I’ve interviewed and talked to hundreds of sales candidates. This was the case for me years ago when I started applying for sales positions in France, Ireland, and Luxembourg.

Sales Hiring 119

Sales Hiring Sales Recruiting Company Culture Interviewing 119

SaaStr

JULY 15, 2022

One, at every large company, there is an innovation budget. There’s an innovation budget in the CIO’s budget. Literally, they call it an innovation budget. But there is an innovation budget and you need to be tenacious to achieve it. Ash Bhoopathy (@ashbhoopathy): Probably more around go-to-market and sales.

Scale 293

Scale Outsourcing Services Sales Hiring VP of Engineering 293

SaaStock

FEBRUARY 14, 2019

The company’s best-selling book, Predictable Revenue , details the hugely successful outbound process and sales created specifically for Salesforce. Afterward, he delved into education management by creating his own business, Mestreduca, a platform targeted at educational institutions. Talk: SaaS.City Bootcamp: Sales Leadership.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

SEPTEMBER 13, 2020

But it is really incredible and inspiring to see how these companies and these cloud leaders have ushered in this new phase of innovation and growth, even in the hardest moments of society. It’s the software within hardware that’s powering innovation, and powering efficiency, and powering growth.

Sales Hiring 213

Sales Hiring Scale Payments Cloud 213

Sales Hacker

JANUARY 23, 2018

Before we get into our 2017 recap and 2018 road map, I wanted to provide some quick background on how Sales Hacker came to be. How It All Began: The Story of Sales Hacker. I can’t believe it’s been 4 years since we threw our first Sales Hacker Conference in September of 2013. 2014: Full Time on Sales Hacker.

Sales Recruiting 107

Sales Recruiting Scale Sales Hiring Sales 107

User Pilot

JUNE 16, 2024

Looking for reliable metrics benchmarks to gauge your product performance and inform your decisions? That’s what you can find in Userpilot’s Product Metrics Benchmark Report. We also share 6 key insights for product managers that we found particularly interesting. It looks into 6 key metrics: User Activation Rate.

Benchmarks 81

Benchmarks Metrics Sales Recruiting Acquisition 81

User Pilot

JULY 27, 2023

Account Managers: They serve as the lead point of contact for all customer account management matters. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Average salary: $46,035/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

OpenView Labs

DECEMBER 17, 2019

OpenView’s experts weighed in with their predictions across product, sales, marketing, pricing, corporate development and talent. Product Managers Will Own a KPI. How many of your highest paid team members are in sales? The fact is that a great (albeit expensive) sales rep is worth every penny and has an obvious ROI.

Trends 97

Trends Sales Recruiting Technical Review SaaS 97

Sales Hacker

APRIL 21, 2021

Do you love chasing down the sale? What about using data analysis to create sales strategies? Revenue operations (RevOps) is a centralized org within a company that supports all revenue-generating business operations including Sales Ops, Marketing Ops, Customer Success Ops, and systems management. Unified data problems.

Sales Recruiting 114

Sales Recruiting Scale Technical Review Technical Advisors 114

OpenView Labs

APRIL 13, 2021

She transitioned into a solution engineer, a role that sits at the crossroads of sales and product, which gave her the opportunity to do more of what she loved: discussing business challenges and crafting corresponding technology solutions. How do you get design to work with sales, or engineering to work with customer success?

Sales Recruiting 94

Sales Recruiting Management Engineering Technology 94

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Since then, you’ve spent over 12 years in post-sales leadership. Going through all parts of the customer journey.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

SaaStr

JULY 11, 2019

The other big lesson I learned is when you’re engaging and inspiring a team and creating these big, hairy, audacious goals, you also want to be able to tap into that entrepreneurial spirit, particularly when you’re innovating. All of these core metrics doubled. Here are a few things that I learned along the way.

Scale 137

Scale Marketplace as a Service Sales Recruiting Scaling 137

Intercom, Inc.

APRIL 18, 2019

Though he had experience in recruiting, sales and product, marketing was new ground for him. It’s not uncommon for innovators to get skunked by the competition. If you’re a trailblazer, it’s essential to continue innovating so that you stay ahead of the chasing pack. It may not have worked out quite this way.”.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Baremetrics

SEPTEMBER 10, 2021

While it includes your revenue model(s) and thus revenue stream(s), it also includes everything else from marketing to developing, recruiting, and operations. Baremetrics is a business metrics tool that provides 26 metrics about your business, such as MRR, ARR, LTV, total customers, and more.

Payments 102

Payments SaaS Payments Revenue Payment Solutions 102

Baremetrics

OCTOBER 8, 2021

Indeed, to get the most out of customer data, SaaS businesses often rely on a third-party analytics dashboard for everything from basic SaaS metrics to financial forecasting and customer segmentation. One of the most important metrics is customer lifetime value ( LTV ). This can make ARPU hard to pin down.

Payment Services 94

Payment Services Payments SaaS Payments Payment Features 94

SaaStr

DECEMBER 17, 2019

And when we met Mary, we were just lucky that it was a great mix of having those deep finance roots and then thinking about it in a truly innovative and kind of a forward-leaning way. So when you start to look at the metrics of a platform, there’s incredibly high engagement and incredibly low churn.

Payments 194

Payments SaaS Payments Banking Underperforming Technical Team 194

SaaStr

NOVEMBER 13, 2020

Over the course of that fund, I recruited in, who is effectively my co-founder, he runs Amplify with me, is Mike Dauber. Then, over the course of that fund, we had promoted up David Byer to partner and recruited Lenny Pruss away from Redpoint to join us. One person, 50. That great investor update, and you see it. They can unsubscribe.

Sales Recruiting 197

Sales Recruiting Development Team Review Technical Review Sales Hiring 197

SaaStr

NOVEMBER 21, 2019

Emilie : The way I see it, the bar is higher because on the … because of education, there has been a metrics war. So what we see when our companies are pitching to investors is that you know what metrics investors will open the email. Everyone probably knows all the metrics that Jason talks about.

New CTO 165

New CTO Sales Hiring B2C CTO Hire 165

Neil Patel

OCTOBER 9, 2020

You have developed a killer website and drafted an effective marketing strategy to generate leads and drive sales. You’ll also get better and more relevant marketing strategies to drive your online sales. In the end, you‘ll have better pay-per-click management that will give you more exposure in search engines. So what next?

Consulting 108

Consulting Sales Hiring Scale Sales Recruiting 108

OPEXEngine

APRIL 8, 2021

It is easier for small companies—they don’t have large sales organizations that need to be re-trained in how to manage a sales cycle in a virtual world or how to meet changing buyer expectations. We are hearing that some companies are already increasing recruitment budgets going into Q2.

Sales Hiring 59

Sales Hiring Sales Recruiting SaaS Business 59

SaaStr

DECEMBER 5, 2019

We’d been doing some investment, the product and technology leaders, but we talked about creating a proper investment fund to spur innovation around Workday ecosystem to get earlier stage companies, part of the Workday story for our customers. They might be sales operations challenges. ” And not just open ended.

Development Team Review 137

Development Team Review Scale Technical Review Software Review 137

OpenView Labs

JUNE 10, 2019

Inner Workings of Product Management at Product Led Growth Companies. At product led growth (PLG) companies like Atlassian and Intercom, product management may look very different from a ‘traditional’ SaaS company. These companies have fewer sales reps (or none at all), meaning more resources get invested into product and engineering.

Management 75

Management SaaS Scale Sales Recruiting 75

User Pilot

MAY 20, 2024

Create a customer retention analytics dashboard to measure success across key metrics. Regularly communicate and engage with existing customers In the traditional sales-led model, the sales reps disappear as soon as they close the deal. Leverage c hurn surveys to understand cancellation reasons and improve retention.

Retention 105

Retention Strategy Sales Recruiting Scale 105

User Pilot

SEPTEMBER 29, 2023

You need a range of disciplines working together in a cross-functional team to make sure various product development processes go to plan, including product managers , developers, marketers , sales, designers , senior leaders , and more. Senior management. Next up, you need to validate the idea before you start writing code.

Development 105

Development Software Review Sales Recruiting Technical Review 105

User Pilot

JUNE 19, 2024

Interested in sales enablement manager roles? In this guide, we’ll explore the ins and outs of sales enablement manager roles through detailed job descriptions and handy templates. The specific requirements for this role will vary depending on the company size, industry, and sales methodology used.

Sales Enablement 52

Sales Enablement Sales Recruiting Sales Hiring Management 52

SaaStr

SEPTEMBER 10, 2019

Globalization opens up a world of opportunities for sales growth. Even what we could consider “good problems” need preparation, and it starts by understanding your team and your goals, including knowing when and how to recruit members of your team, and building in a way that compliments your growth. Product versus a sales lead?

Sales Hiring 139

Sales Hiring Scale Sales Recruiting Interviewing 139

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. They need fewer sales as a percentage of overall employees. Why are payments so hot now?

Payment Solutions 189

Payment Solutions Pricing Payments Payment Services 189

SaaStr

NOVEMBER 19, 2019

Then I went over to the sales department. The demo is the sale and we close everybody in month. I think this leads us to lesson number four, which is continuously innovate through proactive listening. The first thing you bring in your playbook on sales. Heidi Jannenga : Our metrics were off the charts. Okay great.

Scale 178

Scale SMB VP of Engineering Leadership 178

OPEXEngine

JANUARY 13, 2021

Hiring—lessened requirements for in-person work expected even post-pandemic open up recruitment beyond physical locations, but competition for talent will remain tough in tech. Companies will place greater follow-through on retention metrics and retention activities. B2B Sales and Marketing. Impact of the Remote Workplace.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

Sales Hacker

DECEMBER 9, 2019

This week on the Sales Hacker podcast, we speak with Anthony Kennada , CMO at Front. If you missed episode 86 , check it out here: PODCAST 86: Strategic Vs Tactical Approach in Sales Planning with Mary Rogul. Anthony’s journey from sales to product to marketing. Subscribe to the Sales Hacker Podcast. What You’ll Learn.

Sales Recruiting 57

Sales Recruiting Scale Sales Hiring B2C 57

User Pilot

JUNE 19, 2024

Embrace continuous learning – As a CX specialist, you must stay curious about industry trends, consumer behavior patterns , and tech innovations. Also, they use product analytics tools to analyze user behavior patterns and product metrics. Looking into tools for customer experience specialists?

Sales Recruiting 52

Sales Recruiting Scale Sales Hiring Innovation 52

User Pilot

JULY 28, 2024

Customer satisfaction and loyalty – A CX manager is responsible for identifying ways to eliminate friction from the user journey, improve satisfaction levels, and build a community of loyal brand advocates. Recruitment and training – They are often tasked with hiring professionals for customer-facing teams.

Management 52

Management Sales Recruiting Sales Hiring Leadership 52

User Pilot

AUGUST 30, 2024

A head of product job description outlines the senior leadership, vision, and skills required to oversee a company’s entire product portfolio, driving product innovation, development, and market success. Build and lead a high-performing team of product managers, fostering a culture of collaboration, innovation, and customer focus.

Sales Recruiting 52

Sales Recruiting Scale Sales Hiring Leadership 52

User Pilot

JUNE 19, 2024

They collaborate with cross-functional teams like product development, sales, and marketing to ensure a product’s success. Create and maintain marketing collateral such as product guides , whitepapers, case studies, and demo videos to support sales and marketing efforts.

Product Marketing 52

Product Marketing Management Marketing Sales Recruiting 52

ProfitWell

DECEMBER 4, 2019

At this stage, you should be asking yourself these main questions: Am I tracking metrics and looking to optimize pricing? Shopify has been amply rewarded for its innovations in ecommerce. Chorus is a leading conversation intelligence platform for sales teams. Growth stage. companies like Zoom, Adobe, Asana, and Segment.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54