SaaStr

JULY 25, 2021

As two CEO who love the art of sales and scaling, this one really was special. Jyoti Bansal : And then he started talking about sales and Dev during the breakfast he convinced me if you can marry the right kind of sales scaling and execution then that’s when your business will really, really take off.

Sales Recruiting 255

Sales Recruiting Sales Hiring Scale VP of Engineering 255

Intercom, Inc.

JANUARY 21, 2020

If it’s one of the most common elements in our designs, why is it so often the last thing most teams focus on – if they focus on it at all? I examined the first screen that loaded in 25 popular iOS apps across a variety of use cases (such as social media, retail, services, personal finance, and more). Measuring the letters.

Mobile 291

Mobile PayPal Social Media Underperforming Technical Team 291

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

SaaStr

NOVEMBER 26, 2019

sales team. ” I took a lot of finance classes because that seemed to be the thing to do, what everyone was doing, even though I ended up hating those classes. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. Want to see more content like this? Good afternoon.

Scale 227

Scale Sales Hiring Underperforming Technical Team Sales 227

User Pilot

DECEMBER 13, 2023

The jobs-to-be-done (JTBD) framework is a customer-centric tool for product development and innovation, focusing on understanding the specific tasks or “jobs” customers hire products to do, providing insights into customer motivations, guiding innovation, aligning product features with real needs, and aiding in market segmentation.

Software Review 102

Software Review Underperforming Technical Team Interviewing Innovation 102

User Pilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. Developers tend to overcomplicate code when they don’t have enough experience or want to show off their skills. Poor prioritization and external pressure are also common causes. Book the demo!

Underperforming Technical Team 86

Underperforming Technical Team Management Interviewing Scale 86

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Spendesk thinks about building its company in three stages: startup, growth, and scale. Instead, focus on fostering a culture of communication and feedback loops between the team. Nico: Correct.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Intercom, Inc.

JUNE 23, 2020

Delivering those better experiences requires a fundamentally new way to do customer support, a messenger-based approach that works at internet scale. Once every decade or two, developments in technology trigger monumental changes in an industry. Internet scale and changing customer expectations are driving and accelerating the change.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. They also manage finances and supervise one or more engineering teams.

Sales Hiring 92

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 92

Baremetrics

OCTOBER 31, 2021

It distracts the team from writing new features + fixing bugs. You have to face challenging tradeoffs, the more of your team’s time you buy with hosted services, the less customization and higher cost you incur. Are you growing and want to scale? Wait… that’s bad news. Like, really expensive.

AWS 115

AWS DevOps as a Service Underperforming Technical Team Development Team Review 115

User Pilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

Underperforming Technical Team 81

Underperforming Technical Team Social Media Scale Interviewing 81

Sales Hacker

FEBRUARY 24, 2021

Collaboration results in the development of products and services that make life easy for the people, driving the market, and indirectly leading to economic growth. The accounts and finance people don’t rely on ideas and creativity. Different CFOs have different views on the finances of their companies. And how do we know that?

Underperforming Technical Team 88

Underperforming Technical Team Scale Finance Market Research 88

Andreessen Horowitz

APRIL 30, 2024

ABOUT IN THE VAULT “In the Vault” is a new audio podcast series by the a16z Fintech team, where we sit down with the most influential figures in financial services to explore key trends impacting the industry and the pressing innovations that will shape our future. And if we’re doing the right thing, we need to scale it quickly.

Payment Solutions 84

Payment Solutions Payments Payment Services SaaS Payments 84

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Scaling in the midst of a global pandemic.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

Chargify

APRIL 23, 2019

According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Understanding which stage your SaaS business is in can help determine the appropriate time to scale to the next phase—and do so successfully. Seeking financing from friends and family.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaSOptics

FEBRUARY 13, 2022

When transitioning to a SaaS model or developing a SaaS business, many companies utilize spreadsheets, disconnected systems, and other manual processes to manage their recurring revenue business. The key to successfully managing the finances of a subscription-based business is automation. Cash Accounting vs. Accrual Accounting.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

Casey Accidental

OCTOBER 20, 2020

Google, for example, has an ads business, a vertically integrated hardware business for the Pixel and Google Home, a developer platform in Google Play, an enterprise SaaS product in Google Cloud, consumer subscription with YouTube Music and YouTube TV, and many light marketplaces like Google Shopping and Google Flights. Trust and Quality.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

OpenView Labs

FEBRUARY 3, 2022

As part of our last three annual finance and operating benchmarks surveys, we’ve asked nearly 2,000 startup founders and leaders of B2B SaaS businesses this simple question: “What’s keeping you up at night?”. Hiring a traditional outbound sales team to target CIOs used to be the norm for B2B sales. That talent pool has not kept pace.

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

ChurnZero

NOVEMBER 18, 2022

And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. It really gets to the point where you say, “We have the opportunity to scale this. CFO is on it.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Baremetrics

SEPTEMBER 23, 2021

The premature release of a product that has major overlooked software flaws can turn off potential customers immediately, with no chance to remedy the bad first impression. Chances are, someone else spotted the same opportunity, and is developing a solution of their own. Waiting too long, on the other hand, carries its own risks.

Scale 98

Scale Marketing SaaS Underperforming Technical Team 98

Andreessen Horowitz

DECEMBER 12, 2023

In this episode, a16z partner Seema Amble talks with Dimitri Dadiomov, the co-founder and CEO of payment operations platform Modern Treasury, about the challenges of creating a new category, hiring for marketing before you hire for sales, and why developing new features is similar to birding. It was maybe like a 4 or 5 person team.

Payment Solutions 117

Payment Solutions Payment Methods Payment Services Payments 117

Neil Patel

APRIL 20, 2021

Understanding the finances behind your business can help you increase your profits, cut back on expenses, and operate more smoothly. This impacts how companies scale and profit. This will happen when your business develops a duplicatable system for driving in new business. The same goes for service businesses.

Outsourcing Services 119

Outsourcing Services Business Underperforming Technical Team Outsourced Development 119

Sales Hacker

NOVEMBER 24, 2020

Team selling and why it’s making a comeback [7:43]. Who influenced Trish in her career development [31:34]. She’s going to be talking to us about team selling and how the concept of combined quotas with senior and junior account executives, converging on one territory, is coming back. Show Introduction [00:04].

Underperforming Technical Team 80

Underperforming Technical Team Scale Outsourcing Services Sales Hiring 80

Point Nine Land

MARCH 7, 2019

Lemkin recently posted a tweetstorm about his observation that most startups are bad at finance. As you’d expect from Jason, he didn’t try to sugarcoat things: A top trend I have noticed past 3 years: Startups are MUCH, MUCH worse at finance. No proper finance or account until even after raising millions, even to $5m+ ARR.

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

InsightSquared

MAY 15, 2019

Sales Operations is Still Developing. Finance and management studies gave you models to take into the real world while our area did not. As a result, many skillsets build the foundation of a strong team. The responsibilities range from daily support of sales to developing the territories for regions of the world.

Sales Recruiting 110

Sales Recruiting Scale Technical Review Sales 110

Tom Tunguz

NOVEMBER 16, 2014

New Relic processes this data and provides interactive reports to identify underperforming code. The longer a customer uses New Relic, the more they become accustomed to developing with all the product’s insights, the more servers and applications they will migrate to New Relic’s analytics system.

Benchmarks 100

Benchmarks Underperforming Technical Team Metrics Sales Hiring 100

SaaStr

AUGUST 16, 2019

During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. In Today’s Episode We Discuss: * How Justin made his way into the world of Sales and came to be one of the industry’s leading scale up Sales leaders with PatientPop and ZocDoc. * How did Justin experience burnout?

Scale 147

Scale Underperforming Technical Team Sales Hiring Interviewing 147

Tom Tunguz

NOVEMBER 13, 2012

Conversion rates can vary widely by channel and lots of poor traffic isn’t worth the effort. With large scale or long term partnerships, an internal champion whose job is on the line is essential for the success of the partnership. Ideally, a startup uses this NRE to finance and accelerate development on the product roadmap.

Startup 100

Startup Underperforming Technical Team Scale Payment Services 100

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Lessons learned from scaling a team. It has been a year of extraordinary growth at Intercom.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

Intercom, Inc.

JUNE 13, 2018

That’s likely going to be your most significant resource and finance drain at the start of building your events strategy. Finance can feel like a blocker to getting started but lack of funding is a forcing function to putting thought-first. Your events will never grow or scale well if you do this. Use tools you already have.

Branding 205

Branding Outsourced Development Scale Travel 205

Neil Patel

APRIL 12, 2021

Plus, since your customers pay the same price each month, a subscription box offers some degree of stability in your revenue stream, which helps you predict your finances more accurately. Develop a Business Plan. Identify your key team members, the roles they play, and why they’re right for the jobs. Improved Demand Forecasting.

Outsourcing Services 123

Outsourcing Services Payment Methods Subscription Payment Features 123

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It There are now over 150 enterprise companies using the platform.

Payment Solutions 95

Payment Solutions Payment Services SaaS Payments VP of Engineering 95

ProfitWell

MARCH 12, 2020

Almost half (49%) of American consumers switched companies in 2019 due to poor customer service. In one survey on finance and accounting, 47% of professionals cited manual data entry as their biggest challenge. Are you doing well but don’t have enough team members to answer support tickets? Ask different teams about pain points.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

OPEXEngine

NOVEMBER 21, 2019

During the annual budget and planning process, SaaS Finance leaders focus on making sure that resources are allocated appropriately across the company so the company achieves its performance goals – usually revenue and profitability goals – for the upcoming year. Magic Number. The larger the company, the higher the multiple, ie.,

Sales Hiring 45

Sales Hiring Underperforming Technical Team Scale Customer Lifetime Value 45