SaaStr

AUGUST 2, 2019

Then, I joined a start-up that had just raised $50m+ and had $30m+ in customer contracts. And it turned out, all the customer contracts were just drafts. So my co-founder and I grabbed and licensed some technology they had developed and put on the shelf. The post What one event in your life made you an entrepreneur?

Outsourced Development 158

Outsourced Development Acquisition Technology Revenue 158

SaaStr

FEBRUARY 7, 2023

days of tactical content, networking, and epic evening events when the Cloud comes to Singapore. 1,000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 1.5 If you haven’t already, sign up here for tickets before we sell out. And we’re excited to share that the SaaStr APAC Braindates platform is now open.

VP of Engineering 286

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 286

Tom Tunguz

MARCH 1, 2021

A company with this architecture will map out the customer journey sufficiently well to develop proxy metrics , leading indicators of customer behavior. A data scientist might develop a churn prediction algorithm. Data like customer contracts, contact history, event attendance, product usage.

Data 363

Data Machine Learning Artificial Intelligence SaaS 363

SaaStr

NOVEMBER 24, 2020

It is the last SaaStr event of 2020 and it sure has been a wild ride. Thanks to our partners and sponsors we have been able to take our events digitally – bringing together SaaS industry experts from across the world. Check out the low down on our sponsors for SaaStr Scale who are helping to make this event happen.

Scale 286

Scale Scaling Outsourced Development compliance 286

SaaStr

OCTOBER 29, 2021

Use overages to renegotiate contracts, not charge per event. Rather, it uses overage events to trigger a call from sales to buy more. #4. Strong, but not at crazy levels of some developer apps. 119% is strong NRR, but on its own, not the crazy high we’ve seen with some adjacent Cloud players.

Scale 300

Scale CTO Hire New CTO CTO 300

SaaStr

MARCH 30, 2023

At SaaStr, our partners are an integral part of our events. RapidAPI is the world’s largest API Hub where millions of developers find and connect to tens of thousands of public APIs. We’re a team of developers, building for developers, based in San Francisco, Tel Aviv, Tallinn, Berlin, and remote locations around the world.

Outsourced Development 266

Outsourced Development Acquisition B2B Technology 266

SaaStr

APRIL 21, 2023

If you outsource a firm or agency and dump cloned content on them and destroy your list, outbound won’t work for you. Tip #2: Attend Top Industry Events Is it worth dropping a load of cash to attend the top industry events? If you’re going to go after events, do the biggest ones in your industry that you can afford.

Outsourcing Services 256

Outsourcing Services Scale Outsourced Development Marketing 256

SaaStr

JUNE 21, 2024

1: Don’t Outsource Recruiting Founders and sales leaders often ask Sam, “Which external recruiting firm do you recommend for sourcing and hiring sales leaders, AEs, or whatever the hire-of-the-day is?” Founders think outsourcing recruiting will: Save them time Find them the best candidates Sam believes both of those things are wrong.

Sales Recruiting 284

Sales Recruiting Sales Hiring Scale Outsourced Development 284

SaaStr

JULY 15, 2022

But I almost never see mediocre outsource SEO really work for B2B. And the way you get it is whether it’s outbound, generally inbound events or whatever, solve a 10 X pain point, solve a unique pain point that a large enterprise has that other vendors don’t provide. So, thanks man. It never works.

Scale 286

Scale Outsourcing Services Sales Hiring VP of Engineering 286

SaaStr

MAY 24, 2024

Despite the rise of self-service in B2B , the marketing toolkit (targeted outbound, drip marketing, content marketing , webinars, events) remains effective. Events offer valuable opportunities for marketers to connect with customers, especially during the lockdown. Avoid organizing events of any size when starting a SaaS company.

Sales Hiring 286

Sales Hiring Outsourcing Services Technical Review Scale 286

Intercom, Inc.

APRIL 30, 2020

” We’ve also chatted with many service providers – think agencies, business process outsourcers, systems integrators, and consultancies – who are keen to help their clients use Intercom to connect with their customers. . “These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone.”

Outsourcing Services 223

Outsourcing Services Outsourced Development Consulting Retention 223

SaaStr

NOVEMBER 3, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. Maast offers payments, banking, lending and more as features in software provider’s platforms – with one relationship, contract and integration. appeared first on SaaStr.

Payments 258

Payments Payment Services GCP(Google Cloud Platform) Payment Solutions 258

SaaStr

DECEMBER 1, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. The world runs on software, which is why companies of all sizes—from startups to Fortune 500s—use Tropic to buy software, manage contracts, and guarantee savings.

Merchant Services 269

Merchant Services Payment Solutions SaaS Payments Payments 269

Sales Hacker

NOVEMBER 15, 2024

Every automation — whether it’s cold calling, note-taking, or follow-ups — outsources tasks that build critical skills. When that activity is automated, the associated skill atrophies or is never developed in the first place. Manual follow-ups: Develops deep listening, connection-making, and empathetic communication.

Scale 110

Scale Outsourcing Services Sales Recruiting Technical Review 110

SaaStr

JANUARY 21, 2020

We’re going to move into things like learning and development, L&D, building on great career pathing and getting that compensation right and I’ll give you a preview. I stole some of my comp from the guy who’s putting on this event, Jason. Calls, emails, connect rate, demos, performs, wins, average contract value.

Sales Recruiting 331

Sales Recruiting Sales Hiring Scale Sales 331

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. First, we’ll review what contract renewal is and what it means to automate the process.

Outsourced Development 100

Outsourced Development Payment Services Payment Solutions Retention 100

Tom Tunguz

JANUARY 30, 2018

But they return 90 days later and sign a contract for $90,000. Or a buyer might attend a few events hosted by a vendor, receive marketing emails over the course of 18 months, and then finally convert with an inbound call. Marketing might engage a customer initially, passing the lead to sales development.

Outsourced Development 189

Outsourced Development Customer Lifetime Value SaaS Startup 189

SaaStr

FEBRUARY 7, 2024

At Gorgias, they focus on an outbound strategy that uses a system of signals or behavioral events gathered from the internet to guide their outreach. When they outbounded a prospect with an intent or predictive signal, the dollars per contract average were 3-4x higher than those with no signal. Let’s discuss an example.

Scale 268

Scale Sales Hiring Strategy Marketing 268

SaaStr

AUGUST 12, 2020

I’ve seen V2s that were supposed to take a couple of quarters end up being literally years late, and it paralyzed the development road map of the company. Those product features should be the centerpiece of marketing events. So, having an event-based marketing calendar, I think it does a number of really important things.

Startup 286

Startup Software Review Scale Systems Review 286

Chargify

AUGUST 17, 2020

Until recently, only industry titans like Microsoft, Amazon, and Google could successfully and effectively harness continuous, real-time data use statistics to fuel events-based billing models. The latter, of course, was pioneered by Amazon, which launched the billing model based on user events in 2006.

AWS 98

AWS Payment Services SaaS Payments Payments 98

User Pilot

DECEMBER 18, 2024

UX analysis benefits product managers by providing data-driven insights to guide product development decisions and prioritize features. Event tracking : Monitor specific actions within your product (e.g., Revisit whenever needed with historical event data stored for further analysis. user clicks or data inputs).

Data 105

Data Underperforming Technical Team Outsourcing Services Technical Review 105

Frontegg

JUNE 9, 2025

It allows organizations to outsource their authentication needs, reducing the burden of managing and maintaining this critical security component in-house. He has led initiatives at Ping Identity and DevNetwork to enhance developer tools, authentication processes, and user experiences.

Outsourcing Services 52

Outsourcing Services Technical Review Outsourced Development Cybersecurity 52

SaaStr

APRIL 7, 2022

We’ll have two full days of thought leadership content, networking opportunities, fantastic food, and fabulous evening events, all in the heart of Barcelona — snag your Europa 2022 tickets and catch up with us on the other side of the Atlantic this summer! 2005: Started as a tech outsourcing company. UIPath History.

Sales Hiring 269

Sales Hiring Scale Sales Recruiting Outsourcing Services 269

Tom Tunguz

OCTOBER 27, 2015

SaaS companies generate leads in many ways including through sales development reps, search engine marketing, paid social, lead capture on the home page, events, customer referrals, evangelists and channel partners. First, the startup must supply the sales team with a growing volume of high quality leads.

Sales Hiring 197

Sales Hiring Startup Scale Marketing 197

SaaStock

FEBRUARY 13, 2019

The online platform has a range of functionalities, including e-signature, e-contract, and digital evidence presentation, among others. Launched in 2005 in New York and Guangzhou, Gizwits has become the largest IoT development platform in China, as well as its first PaaS and SaaS platform. Funding to Date : $11.1M Southern China.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

Payrix

APRIL 10, 2025

This is common when outsourcing payments. Together, we will thoroughly scope how you will enable payments on your platform and help you develop a monetization strategy to maximize revenue. Theres more to this strategy than just the nice revenue bump. Our team will help you establish a payments roadmap and timeline for integration.

Payments 100

Payments Payment Services Outsourcing Services Payment Solutions 100

SaaStr

APRIL 2, 2023

Eventually, you end up with 2000 contract types for 1000 customers. Since clients use you differently, they can’t always use new functionality that you develop. Mistake: Not being myself Our first Pulse conference – which became the industry event for Customer Success – was in a small San Francisco ballroom in 2013.

Sales Hiring 325

Sales Hiring Scale Customer Success Scaling 325

Incredo

MARCH 20, 2020

But day by day, we developed policies and procedures that helped us be more productive and save time. Today we want to share the experience we have accumulated during half a year. Start your day with gratitude Your mindset and your thoughts shape the way you perceive events and situations around you.

Underperforming Technical Team 227

Underperforming Technical Team Outsourced Development Systems Review Software Review 227

Intercom, Inc.

MARCH 29, 2022

We’re fresh from our first virtual global event, New at Intercom. You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. We do not believe it’s personal today.

Scale 118

Scale Banking Technical Review Software Review 118

Sales Hacker

JUNE 6, 2025

Every time we automate a task – prospecting, drafting, follow-up, analysis – we also outsource the skill-building that task enables. Here are several ways we heard from leaders that they’re actively doing to reinforce certain skill development: Manual before automation. Early pilots show a 50% drop in unsafe driving events.

AI Search 53

AI Search Scale AI Outsourcing Services 53

Sales Hacker

JUNE 20, 2025

Backed by AI and trusted across the industry, the platform is helping teams build stronger projects, with less risk and clearer contracts. This is an interesting recap of Day 1 from the event. Words of advice from a Chief Customer Officer.

Sales Hiring 95

Sales Hiring Sales Recruiting AI Search Scale 95

User Pilot

AUGUST 26, 2024

There are three main data capture methods: manual tracking, auto-capture and outsourcing. Track user behavior with in-app events. It covers areas like feature usage , in-app event completion, purchase history, and other relevant information. Here are 5 ways to collect product data: Leverage user feedback surveys to gather data.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

SaaStr

FEBRUARY 11, 2020

It’s a new presentation he’s developing. If you have two SDRs, sales development reps, you need … outbound will not work without dedicated people to it. If you have an outbound program, whether it’s in-house, remote, outsourced, whatever it is, I just … 98% of you will have inaccurate metrics.

Scale 268

Scale Outsourcing Services Revenue Outsourced Development 268

Intercom, Inc.

JULY 14, 2022

We’d already built a great relationship with them while using their tool for structured events in the past. errors, slow requests) using smart dynamic sampling while staying below the contract limit. Here are some of the ways we helped teams adopt new observability tooling: Tracing in development environment.

Engineering 272

Engineering Outsourced Development Metrics Pricing 272

Intercom, Inc.

NOVEMBER 14, 2018

For example, say that I notice we’re over delivering on sales eligible leads but our number of stage one opportunities – new leads that our Sales Development Representatives (SDRs) mark as qualified and pass to our Account Executives (AEs) – hasn’t increased. Contraction dollars. New logos acquired. New logo revenue. Expansion dollars.

Sales Hiring 188

Sales Hiring Metrics Revenue Sales 188

SaaStr

NOVEMBER 26, 2019

Listen, coming from a prior world where multi-million dollar contracts hung in the fate of them talking to just one more customer before they signed, where you felt like you were begging, and borrowing, and stealing to find a way to find a reference or the deal wasn’t happening. Our top achievers event, for instance, is not just sales.

Scale 289

Scale Sales Hiring Underperforming Technical Team Sales 289

Neil Patel

OCTOBER 25, 2020

Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. Other ways to think about digital agencies are as an outsourced team or in some cases a group of freelancers working together. For instance, if you rely on government contracts or seasonal cycles.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145