SaaStr

MARCH 17, 2020

Here’s a quick recap of each company’s announcements from the virtual event: 1. Pendo for Startups” gives companies access to the product usage data that today’s investors consider alongside business metrics as they vet deals, as well as sentiment and guidance tools to improve product usage and adoption. Blissfully . ProfitWell.

Sales Hiring 222

Sales Hiring Scale Payment Features Marketplace as a Service 222

User Pilot

MAY 27, 2025

Track mobile app engagement metrics with Userpilot. What to track: Core in-app user behavior events Not all user interactions are equally useful. So, for valuable insights, you need to track events that uncover user engagement, intent, and friction. Build custom events you want to track in Userpilot.

Mobile 96

Mobile Retention Payment Features Onboarding 96

User Pilot

OCTOBER 19, 2024

Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. For a broader measure of satisfaction, you’ll need to consider other customer success metrics. They include metrics like the Net Promoter Score , Customer Effort Score , Customer Churn/Retention Rates , etc. Customer effort score formula.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

User Pilot

NOVEMBER 14, 2024

The customer expansion revenue rate measures the recurring revenue growth from existing customers. This metric helps SaaS companies track the effectiveness of their expansion efforts. To calculate the rate, deduct the expansion monthly recurring revenue (MRR) at the beginning of the month from the expansion MRR at the end.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

FastSpring

APRIL 23, 2024

Depending on your needs, sellers may run into a number of potential limitations with the Paddle platform: Paddle doesn’t accept as many alternative payment methods as other MoR partners. The subscription management system doesn’t support multi-product transactions. Digital invoices. Subscription and recurring payment collection.

Payment Methods 142

Payment Methods Payment Services Merchant Services Payment Solutions 142

Blulogix

JUNE 17, 2025

By BluLogix Team The Real Reason SaaS Companies Struggle with Usage-Based Billing—And What the MGI Report Says to Do About It For years, SaaS companies have embraced subscription billing for its simplicity and predictability.

Payment Features 59

Payment Features Systems Review Software Review AI Search 59

User Pilot

AUGUST 6, 2024

SaaS sales funnel metrics focus on short-term results, while marketing efforts play a longer-term game. Metrics to track here include engagement, website traffic, and trial sign-ups. Measure your success by monitoring metrics like activation rate, time to value , and onboarding completion rate.

SaaS Payments 103

SaaS Payments Metrics Scale Marketing 103

SaaStr

APRIL 28, 2019

In fact, it has pretty similar metrics and sales cycles to other SaaS leaders here. ” The Slack Fund is tiny. “As of January 31, 2019, Slack Fund has invested $10.1 million in 46 companies, with $5.2 million funded by Slack and the balance funded by the venture capital funds who partner with Slack Fund.”

Scale 279

Scale Venture Capital SMB Enterprise 279

Chart Mogul

NOVEMBER 25, 2024

To generate accurate metrics, you need clean data—here’s how our improved data cleaning features make that easier. In ChartMogul, data imported from your subscription billing system(s) serves as the foundation for calculating your SaaS metrics. MRR editing MRR is a key metric in ChartMogul’s Subscription Analytics.

Payment Features 52

Payment Features Data Subscription Metrics 52

Kellblog

MARCH 17, 2022

Earlier this week I appeared on a webinar with You Mon Tsang , founder and CEO of ChurnZero , a SaaS application aimed at helping subscription businesses reduce churn. Gross revenue retention rate, and why it’s gathering steam as an important metric. Benchmarks for many of these metrics from the KeyBanc 2021 SaaS Survey.

Metrics 128

Metrics Customer Success SaaS Benchmarks 128

Clouded Judgement

AUGUST 25, 2023

Our data store synchronizes unaggregated, historical profile data with real-time event data in a single system-of-record. Event data allows customers to send behavior-triggered messages that keep consumers engaged with the right message at the right time. The vast majority of our subscription plans today are monthly.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

User Pilot

FEBRUARY 27, 2024

In-app events give you valuable insights into user behavior. By analyzing these events in your product, you can understand how users engage with your app and make improvements to enhance the user experience. Let’s dig into what in-app events are and how you can leverage them to drive engagement and build better products!

Payment Solutions 105

Payment Solutions SaaS Payments Payments User Experience 105

User Pilot

MARCH 27, 2024

Event analytics is a great way for SaaS companies to study user interactions to gain actionable insights into the customer journey. Knowing what steps users take to perform an event can help uncover friction points that are ruining the customer experience. Before diving into event analytics, you need to collect the right data.

SaaS 105

SaaS User Experience Onboarding Retention 105

Chart Mogul

OCTOBER 17, 2024

"Singular events can distort reality, but ChartMogul helps us see the bigger picture", says Patrick Craston, Intruder's CTO. Intruder provides ongoing monitoring to find security weaknesses in networks, websites, APIs, and cloud setups. Even then, the team often felt unsure if they were calculating metrics correctly.

Payment Solutions 52

Payment Solutions Payment Methods Payment Features Payments 52

User Pilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. TL;DR A SaaS dashboard can be used to track important metrics and key performance indicators. You need to set goals and gather data to properly track metrics through your SaaS dashboard.

Metrics 105

Metrics SaaS Customer Lifetime Value Retention 105

User Pilot

FEBRUARY 26, 2024

Digital product metrics reveal how customers interact with your product. However, not all metrics are created equal. In this article, we hone in on the best metrics for product teams looking to drive product growth. We discuss 15 of the most important metrics and examine what to consider when choosing which metrics to track.

Metrics 104

Metrics Customer Lifetime Value Scale SaaS 104

User Pilot

JULY 31, 2024

MRR (Monthly Recurring Revenue) is the total predictable monthly revenue from all active subscriptions. 14 product management KPIs & metrics for product managers to track In this section, you’ll discover 14 essential KPIs and metrics that all product managers should monitor. Average user activation rate.

Metrics 104

Metrics Customer Lifetime Value Onboarding Acquisition 104

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. Measuring the DAU, WAU, and MAU metrics helps you: Understand user retention. Only tracking DAU, MAU, WAU and not looking at other metrics.

Metrics 96

Metrics Venture Capital Benchmarks Engagement 96

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score. Customer retention metrics: Retention rate.

Retention 111

Retention Metrics Strategy Scale 111

Neil Patel

JUNE 3, 2025

Read on to learn more about what SEO monitoring entails, nine metrics to track, plus a few tools and tips for making the most out of your optimization strategy. 9 SEO Metrics to Monitor As you start diving into your SEO monitoring plan, let’s cover nine key SEO metrics you should be consistently monitoring.

Metrics 63

Metrics AI Search Technical Review Software Review 63

User Pilot

JANUARY 28, 2024

Tracking relevant product performance metrics allows you to assess how successful your product is at satisfying user needs and achieving business goals. What metrics should you track though? Our guide covers 11 key performance metrics to analyze at different stages of the customer journey. What are product performance metrics?

Metrics 105

Metrics Customer Lifetime Value Business SaaS 105

User Pilot

APRIL 23, 2023

Why is event-based analytics important for SaaS businesses? Event-based analytics allows product teams to gain insights into how customers are using their products. Event analytics helps you interpret user interactions, measure and improve overall product performance, and build personalized engagement.

User Experience 96

User Experience Onboarding Engagement Data Analysis 96

Stax

JANUARY 28, 2025

This is to ensure customers can easily find the button when evaluating payment options on your site. For businesses using a subscription-based sales model, Click to Pay supports recurring payments and your customers will be able to easily authorize recurring charges using their stored card information.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. In this article, we dived into 13 important adoption metrics to measure. Reaching product adoption is critical for subscription-based business models where revenue comes after the initial conversion. Long TTV is one of the major causes of early churn.

Metrics 98

Metrics Customer Lifetime Value Churn Onboarding 98

User Pilot

MAY 16, 2023

What are value metrics? We also examine a few examples of how companies use value metrics in their pricing strategy. TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. To identify your value metrics look at your product use cases. Why do they matter?

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

User Pilot

MAY 31, 2024

Would you like to learn how to design a SaaS metrics dashboard for your team without any coding? We also explain what metrics you may want to track and how to use the insights they offer. These dashboards are often customizable so they allow businesses to focus on specific metrics relevant to their goals. SaaS Metrics Dashboard.

Metrics 105

Metrics SaaS Retention Trends 105

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics? Let’s start!

Metrics 97

Metrics Customer Lifetime Value SaaS Scale 97

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool. What is product adoption?

Metrics 98

Metrics Customer Lifetime Value Churn Retention 98

User Pilot

JULY 31, 2023

What A/B testing metrics should you choose? This means you need to follow a good framework and track the right metrics if you want to prove your success. As well as provide 10 A/B testing metrics that can lead your SaaS to achieve measurable business goals. Events per session. How to choose the right A/B testing metrics?

Metrics 98

Metrics Customer Lifetime Value User Experience Retention 98

User Pilot

NOVEMBER 28, 2023

What GTM metrics should you track as a product marketer? That’s why we’re going to show you 12 of the most important product analytics metrics that you’ll need in order to measure your product success. There are 12 essential GTM metrics that every SaaS should know about: New user growth rate. Customer churn rate.

SaaS Payments 105

SaaS Payments Metrics Customer Lifetime Value Marketing 105

User Pilot

DECEMBER 4, 2023

From your website to the in-product experience, there are countless CRO metrics to track. This article provides 12 of the most important CRO metrics to help you measure growth at every step of the customer journey. For each metric, we explain what it means, why it’s important, and how to measure it. What are CRO metrics?

Metrics 97

Metrics Customer Lifetime Value SaaS Mobile 97

User Pilot

JULY 27, 2023

Adoption metrics are essential to measure to aid in making improvements to your product. But which product adoption metrics should you track? This article will cover the 14 metrics to track to help you increase your customer lifetime value. Book a demo to see how Userpilot can help with adoption metrics.

Metrics 97

Metrics Customer Lifetime Value Software Review SaaS 97

User Pilot

MARCH 12, 2024

Tracking the right company activity metrics can help you measure and optimize your company’s performance, driving product growth. In this article, we will examine 14 of the most important activity metrics, how they function, and how you can monitor them closely. Book a demo to learn more.

Metrics 105

Metrics Scale Customer Lifetime Value Business 105

User Pilot

JUNE 11, 2024

Product marketing metrics are key for understanding and optimizing the performance of your product. That said, let’s explore the most critical product marketing metrics to track, along with the latest benchmarks in 2024: Check out the 2024 Benchmark Report. Book a Userpilot demo to see how you can track all your metrics in one place.

Benchmarks 102

Benchmarks Product Marketing Metrics Marketing 102

User Pilot

AUGUST 31, 2023

New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. Conversion The conversion stage is where potential customers make the decision to upgrade from a trial or freemium account to a paid subscription. What is the purpose of customer acquisition in SaaS?

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 98

Engagement Metrics Strategy Churn 98

Baremetrics

FEBRUARY 6, 2022

Managing the customer journey means understanding context and measuring the right metrics. Here are the CX metrics that you need to be monitoring and measuring if you want your customers to have the experience that your brand is fully capable of. Build a Customer Effort Score Always Measure the Right CX Metrics. Image source 1.

Metrics 106

Metrics Social Media Scale Churn 106