Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Outsourcing Services 206

Outsourcing Services Scale Software Sales Hiring 206

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Technical Review 223

Technical Review Technology Scale Marketing 223

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. RELATED: How To Build A Data Drive Sales Team. Ideas Ryan finds transformative [29:33].

Marketplace as a Service 111

Marketplace as a Service CTO Hire Sales Recruiting Scale 111

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. And just continuing to push it higher with the team. You’re very welcome to the show.

Scale 211

Scale Software Review compliance Technical Review 211

Intercom, Inc.

JULY 23, 2020

As the CEO of Flow , a flexible project management app for teams, Daniel is working to create a productivity tool that defies conventional metrics, meaning that it simply allows you to get your most important work done without monopolizing the time you spend in the software itself. billion in 2015. How will you stand out from the pack?

Technical Review 199

Technical Review Payment Methods Payment Solutions Development Team Review 199

Neil Patel

SEPTEMBER 21, 2020

Wil Reynolds founded Seer interactive, which got its start as a search engine optimization company. From the beginning, Distilled has always been focused on technical SEO, focusing on the development aspects of content marketing. ” Eric Sui and the Single Grain team are turnaround specialists. Research makes Fractl unique.

Content Marketing 140

Content Marketing Technical Review Marketing Sales Hiring 140

Kellblog

JUNE 27, 2022

So is developing a geographic strategy. Just as sports teams have an advantage when competing in their home stadium, European startups often have a (sometimes unacknowledged) home country advantage when competing in their home market. The US poses numerous, often unique, challenges for a European technology startup. The market is vast.

Startup 138

Startup Sales Hiring Underperforming Technical Team Compensation 138

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. We recently sat down with Maggie to chat about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. Look for the team players.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

SaaStr

NOVEMBER 13, 2020

394: Where is Venture Capital today? Sunil Dhaliwal: I was at one of the biggest firms around and I think we had a $200 million fund and people were like, I can’t believe we’re running $200 million in venture capital. And how do you hack it? This episode is sponsored by Outgrow. Jason Lemkin: Crazy.

Sales Recruiting 217

Sales Recruiting Development Team Review Technical Review Sales Hiring 217

SaaStr

NOVEMBER 21, 2019

Pietro Bezza | Managing Partner @ Connect Ventures. Ophelia Brown | Founder, Partner @ Blossom Capital. Emilie Maret | Fellowship Team @ The Family. Evgenia Plotnikova | Principal @ Dawn Capital. Christina Fonseca | Venture Partner @ Indico Partners (moderator). I’m the founder of Blossom Capital.

New CTO 177

New CTO Sales Hiring B2C CTO Hire 177

SaaStr

JULY 29, 2022

Enough venture capital can certainly bridge that gap. And we’re about to add basically a team collaboration tier on top of the product. The second question is more about, given that we’re basically users would be self qualifying into team management offering like a project management, et cetera.

Scale 273

Scale Scaling Sales Hiring Enterprise 273

SaaStr

JUNE 20, 2019

I grew up in the Netherlands, people in Germany, people are being taught when they’re young to stay away from credit, it’s a bad thing, you want to avoid it. So there’s a lot of kind of, I don’t know, dogma in venture capital. It’s very inspiring for me. I also want to break a lot of the stigma.

Payment Methods 159

Payment Methods Merchant Services Payments Payment Services 159

SaaStr

JULY 8, 2020

When shelter in place started, the conversation we’ve had internally on our team is we have to think of ourselves as Navy SEALs, where we’re at base camp right now, and we’re going to train and we’re going to work on our playbooks and do our research. Personally, our team has been holding back a little bit.

Investment 208

Investment Technical Review Part-Time VPE Development Team Review 208

Outseta

MAY 8, 2020

What I’m hoping this post provides is an objective look at the world of technology start-ups—the good, the bad, and the ugly. Best of all, the types of smart people that you run into in tech run the gamut from highly technical software engineers, to massively creative designers and marketers, to analytical data wizzes and finance experts.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

SaaStr

FEBRUARY 26, 2019

And the team deck doesn’t say who the CEO is? We called ourselves a team of four, actually, who operate and make decisions, and it’s just how we rolled. But I think brand and marketing are different, where I see a lot of companies raising around and plugging their cap table into the marketing engine. Ryan Smith: No.

Acquisition 158

Acquisition Sales Recruiting Scale Sales Hiring 158

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Now, I’m a venture capital investor. Many of these are names that you know, and this is actually the largest we’ve seen in history. How long can this last?

Cloud 112

Cloud Scale AWS Artificial Intelligence 112

ProfitWell

DECEMBER 4, 2019

An existing SaaS customer spends more, on average, than a new customer, and are more than seven times more likely to churn (leave your business) to go to a competitor because of poor customer service than they are for a better product. Chorus is a leading conversation intelligence platform for sales teams. Consistent updates.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Point Nine Land

JUNE 22, 2023

I can already hear Christoph and the rest of our software-loving P9 team telling me that they would have preferred to invest in SaaS if it had existed, and he’s probably right. Some pure hardware businesses have capex requirements that would break a typical venture fund’s model. Still, it’s clear that things are different today.

Outsourcing Services 59

Outsourcing Services Underperforming Technical Team Outsourced Development Wireless 59

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. Keep an eye out as we will be making regular updates.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Sales Hacker

DECEMBER 1, 2020

If you missed episode 137, check it out here: Team Selling: A Comeback Story for 2021 with Trish Bertuzzi. Learn how modern sales teams win deals now at 6sense.com/saleshacker. It’s a bad look, it’s a bad way to end your relationship. And a lot of that early founding team came from ExactTarget lineage.

VP of Engineering 79

VP of Engineering Branding Scale Marketing 79

Outseta

OCTOBER 15, 2018

Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. and paid it out to the Founders and early team members. After the Series A, Buffer fell into a similar trap to Wistia - they hired too quickly, specifically to accelerate product development.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

JULY 12, 2022

There are a handful of us, but most of us are either from engineering or product backgrounds. That’s great, but that doesn’t really pay for one engineer fully, and I’ve got four. You have to create a repeatable process if you’re going to scale up the sales team. More power to you.

Sales Hiring 284

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 284

SaaStr

AUGUST 12, 2022

But it sounds like the bad news is you’ve got a limited runway. It’s not the investor’s problem if you have an expensive team. It’s not the investor’s problem if you need too many folks, because you’re a business CEO and not an engineer. Jason Lemkin: This is how we feed the engine.

Scale 245

Scale SaaS Payments Scaling SaaS 245

SaaStr

MAY 27, 2024

There is more capital available to startups than ever before. This is due to several factors, including low-interest rates, the rise of venture capital , and the increasing popularity of angel investing. This is because: There are more venture capital firms. Venture capitalists are investing more money.

CTO Hire 292

CTO Hire Development Team Review Software Review Technical Review 292

SaaStr

AUGUST 19, 2022

And also on the side, doing a strategy of pure, just changing our ICP and fully picking it and making it super narrow and super focused, and having 25% of the team doing that. And 75% of the team continuing business as usual. No one has an engineering team with the time to build anything. Jason Lemkin: Yep.

Scale 272

Scale Sales Hiring Scaling VP of Engineering 272

Sales Hacker

DECEMBER 20, 2018

Take notes, highlight the best parts, and share important takeaways with your team. Bowery Capital Startup Sales Podcast. Producer/Host: Bowery Capital. Bowery Capital is an early-stage venture capital firm with a soft spot for tech startups. If you can’t solve their problems, you will NEVER sell anything.

Scale 111

Scale Underperforming Technical Team Sales Social Media 111

SaaStr

JULY 28, 2021

My marketing team wanted me to do the world’s most boring video. We have a business problem, we don’t have any engineers, we have money. I said, “You have engineers. Frankly, we got some bad advice from VCs in the early days. Venture capitals are playing a numbers game. What if we trade?”

Startup 284

Startup CTO Hire Sales Hiring CTO Coach 284

SaaStr

MAY 31, 2019

Why should engineers also be doing customer support? * Why should your engineers be heavily involved in the customer support hiring process? How can one prevent their customer support team from being a wall of protection for the product and eng team? And we don’t yet have a customer support team.

VP of Engineering 154

VP of Engineering Sales Hiring Scale Systems Review 154

Kellblog

NOVEMBER 9, 2019

First, from a career development perspective, how one should manage the presence of such badges on your resume. That team survived that devastating shock and later sold the company for $900M. My decade-plus-old answer is here: Is Silicon Valley Reproducible? Those folks are my heroes. ”). [5]

Underperforming Technical Team 82

Underperforming Technical Team Management Scale Startup 82

Point Nine Land

MARCH 15, 2022

If you take a look at a 50 person sales team, you’ll likely find it to be very data-driven. They usually track low-level metrics about their app performance or errors, and agile teams have burn-down charts. Previous attempts failed or didn’t get a lot of adoption, usually because of some combination of these issues: Poor data quality.

Investment 52

Investment Underperforming Technical Team Sales Hiring Engineering 52

Point Nine Land

MARCH 7, 2019

Lemkin recently posted a tweetstorm about his observation that most startups are bad at finance. If there’s a trade-off between hiring a CFO and, say, a marketing leader or 1–2 developers, most founders will understandably go for the latter. Like, all of them. So, when is the right time to hire a CFO? Some time around the $0.5–1.5

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

FastSpring

DECEMBER 8, 2022

And then, for seven years, the role I had right before FastSpring, I worked for a company called WP Engine. And we had a variety of software offerings, everything from WordPress themes and plugins, a local development tool called Local and then had very SaaS like elements to our offering there. I think that was surprising for me.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

SaaStr

JULY 29, 2020

So we’re really proud of that and our whole team is really proud of that. And one thing that’s been really cool starting the company 10 years ago in an economic downturn to today, about six months ago Matthew and I and our team took the company public on the New York Stock Exchange. Michelle: That’s exactly right.

Sales Hiring 250

Sales Hiring Outsourcing Services Scale Sales Recruiting 250

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded. If not now, then when?”

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

SaaStr

FEBRUARY 21, 2020

How does David think about scaling sales teams? Number two, you have a team of people that you’ve worked with before and some of whom will come along with you. Do you need business development reps? How should founders think about budget and resource allocation in this search for PMF? Do you need field salespeople?

Scale 217

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 217

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? I’ve heard so many good things from Kobie, now at Upfront, and then also the team at Openview. Andy MacMillan: I started my career in tech actually as a developer. How does one instil volume based pricing without disincentivizing usage? Andy MacMillan: Excellent.

Sales Hiring 275

Sales Hiring Scale Leadership Technical Review 275

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 197

Scale Underperforming Technical Team Sales Hiring Branding 197