SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 173

New CTO Sales Hiring B2C CTO Hire 173

SaaStr

JULY 5, 2024

Some are decades-old problems, while others have emerged from this new world we’re in. No one wants to do layoffs, cut sales, or fire good engineers, so the marketing budget is the simplest thing left to attack. Also, determine whether you have the right CTO to handle these changes. Let’s jump right in.

CTO Hire 209

CTO Hire Sales Hiring New CTO Venture Capital 209

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 290

Part-Time VPE Technical Cofounder CTO Hire New CTO 290

Intercom, Inc.

JUNE 14, 2018

As an engineer, UX designer, product manager and startup advisor for more than 20 years, Laura been part of every type of team – from those that have to deliver on the sometimes unrealistic expectations of upper-management to the ones that suffer from too many opinions on the ground floor. Laura: Metrics one of thing people often ask about.

VP of Engineering 190

VP of Engineering Underperforming Technical Team CTO Coach New CTO 190

SaaStr

NOVEMBER 11, 2022

Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. Your core models for sales, for marketing spend, for hiring and engineering and product. And the best CTO I know in the world is the CEO. We have a 60% chance that we can do it.

Outsourcing Services 243

Outsourcing Services Banking CTO Hire New CTO 243

SaaStr

OCTOBER 24, 2022

Well, in the past several years, there’s been a tremendous number of companies that have built specifically for developers and use this as a way to get into these new markets, to displace incumbents and disrupt the competition. You have the opportunity to upsell new features and capabilities to them. The contract size grows.

Outsourced Development 210

Outsourced Development Underperforming Technical Team Development Part-Time VPE 210

User Pilot

JULY 27, 2023

Engineering Manager: In charge of planning, designing, and overseeing projects. They also manage finances and supervise one or more engineering teams. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Average salary: $192,383/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

APRIL 4, 2019

Eyal Manor – VP, Engineering @ Google Cloud. Eyal Manor: So I’ve been building SaaS services for over 10 years now in an engineering capacity, and just before we start can we get a sense from the audience, I know it’s kind of hard to see but who here is kind of in a technical hat? Join us for SaaStr Annual 2020.

Cloud 173

Cloud Scale Trends Artificial Intelligence 173

SaaStr

JULY 10, 2021

At the beginning, my vice presidents were engineering, and product, and a designer. As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. If I wasn’t at the programming background, probably a CTO was a good idea, but for us it was sales, definitely sales and marketing. Build the product.

Sales Hiring 261

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 261

SaaStr

NOVEMBER 13, 2020

What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? Because, on the one hand it’s exciting, and what I see a lot today is founders often bond with a new partner. If I get picked, do I want the more experienced partner, the new partner?

Sales Recruiting 211

Sales Recruiting Development Team Review Technical Review Sales Hiring 211

SaaStr

SEPTEMBER 18, 2020

Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR. And instead of investing in managers, people to manage a group of people, and get them motivated and keep them focused on metrics, we invested in a bunch of automation. Henry Schuck: Right. You fell behind.

Sales Hiring 246

Sales Hiring CTO Hire Scale Investment 246

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

ProfitWell

FEBRUARY 4, 2020

RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. MRR is the best way to start measuring revenue but as you grow, different metrics will come into play. MRR is the best way to start measuring revenue but as you grow, different metrics will come into play.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. While Baremetrics was fulfilling the desire for public transparency, internally the team was using Looker almost exclusively to track and report revenue metrics. What is Buffer.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Sales Hacker

MAY 5, 2021

RevOps is still developing as a function, so people with a lot of different experiences, like moving from engineering to marketing for example, find RevOps to be a great place to put their problem solving skills to work. In fact, she says that you will probably be thrown new software tools every three months in a RevOps job.

Scale 121

Scale Technical Cofounder Technical Advisors Sales Hiring 121

Baremetrics

DECEMBER 7, 2023

The main benefits of categorizing your SaaS company’s expenses are more accurate metrics and forecasts, and getting a better understanding of your company’s overall spending. What’s their new CAC Payback Time? New Gross Margins? While not a GAAP-metric, it’s widely adopted and understood (examples here , here and here ).

Startup 90

Startup Merchant Services DevOps as a Service SaaS 90

Valuize Consulting

OCTOBER 7, 2021

Customer Success Is A Growth Engine. You Just Need An Effective Customer Success Metric To Prove It. With global equations used to calculate investment-to-Revenue in traditional functions like Sales or Engineering , it’s often very straightforward to showcase the value and convince CFOs to invest in these organizations.

Customer Success 52

Customer Success New CTO Scale Headcount 52

OPEXEngine

NOVEMBER 11, 2020

Drive new levers of growth. Through this work, it can drive new revenue opportunities. You’ll need someone familiar with your data—perhaps a CTO or someone responsible for business operations. Watch out: It can be easy to fall into the trap of over-engineering your health score. Strategically allocate CS resources.

Startup 91

Startup Scale Systems Review Technical Review 91

Casey Accidental

FEBRUARY 8, 2022

Product: Product Leadership , Product Strategy , User Insights for Product Decisions , Product Management Foundations , Mastering Product Management , Data for Product Managers (new). Engineering: Scaling Product Delivery , Technical Strategy , Engineering Management (new). Engineering Programs. Technical Strategy.

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

Andreessen Horowitz

SEPTEMBER 25, 2023

Microsoft CTO Kevin Scott, in conversation with a16z’s Bob Swan, explains how AI copilots are keeping developers longer in a flow state and why AI copilots more broadly could be the start of an industrial revolution for knowledge work. [00:59] Find more content from our AI Revolution series on www.a16z.com/AIRevolution.

AI 98

AI Azure New CTO Software Development 98

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example. SaaS pricing is one of the most important (but difficult) decisions a new business makes.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

OPEXEngine

AUGUST 23, 2022

Advances in automation and new engineering techniques are enabling faster development cycles, raising expectations for ROI from the R&D function. A view of new revenue for every R&D dollar invested further reinforced the correlation of R&D investment to growth. . Source: 2022 OPEXEngine BenchmarkEngine™.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

Frontegg

NOVEMBER 4, 2021

Despite being extremely busy, Ramli is always open to new ideas and collaboration offers. #5 Sam’s growth team at OpenView is helping dozens of companies to elevate their conversion and retention metrics today. #8 Co-Founder and CTO at Gainsight (Former GVP of Engineering at Marketo). 5 – Keiran Flanagan.

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

ProfitWell

SEPTEMBER 5, 2019

As to not bury the lede, we’re excited to announce that we’ve partnered with Chargify to strengthen their metrics and reporting capabilities. A cornerstone of our mission is to create the world’s largest community of recurring revenue businesses and provide the most accurate subscription metrics product on the market — for free.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

Chargify

OCTOBER 4, 2017

It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Robert Kern, CTO & Co-Founder, PredictHQ.

Payment Features 51

Payment Features Subscription Merchant Services SaaS Payments 51

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. While Baremetrics was fulfilling the desire for public transparency, internally the team was using Looker almost exclusively to track and report revenue metrics. What is Buffer.

Payment Solutions 52

Payment Solutions Payment Features Outsourcing Services Payments 52

Point Nine Land

APRIL 9, 2021

So if you’re a US-based startup, you might be able to shoot slightly higher ;) Unlike SaaS companies which have been around for years, B2B marketplaces are a relatively new category and not many investors have invested in them yet. In general, European rounds tend to be slightly smaller and valuations slightly lower than they are in the US.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

SaaStr

FEBRUARY 5, 2025

Prompt Engineers Don’t Need to Be Technica l Some of Gorgias’ most effective prompt engineers came from customer service backgrounds rather than technical roles. A team of 20 engineers, including five focused specifically on AI orchestration, works continuously to improve the system.

New CTO 167

New CTO CTO Artificial Intelligence Technical Review 167

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. They have a core philosophy that you cannot have a successful high-growth software company if your core metrics around Customer Success are not strong, including NPS.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Sales Hacker

JUNE 12, 2020

Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. Have they done something unique before? Enlist the co-founders (06:34).

Enterprise 80

Enterprise CTO Hire Startup Technical Cofounder 80

Outseta

NOVEMBER 19, 2019

Just as a CTO may have to explain the importance of technical projects to a CEO, the CMO needs to educate the CEO on the various ways marketing can drive their business. Beyond that, with new data privacy laws attribution is actually becoming more difficult and less possible than it was 5 or 10 years ago. Look for a new team.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

ProfitWell

OCTOBER 1, 2019

When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. A mother's room is a designated place where new parents can nurse or breast pump. Chances are that your technology leads were your best engineers. Sales managers were the best reps.

Company Culture 40

Company Culture Sales Recruiting Scale Sales Hiring 40

Mucker Capital

APRIL 6, 2023

It's very hard for PLG to be the only or main motion with infrastructure products because it's not something one engineer will just test and buy. If you're generating something that's brand new, like a brand new category, nobody understands about it. Once you have that, you can begin to acquire some new users.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

NOVEMBER 25, 2019

The headline metrics: 15,000+ attendees. But what’s new this year? Let me make a list: New!! But we’re turning this around this year and letting our top-rated practioner speakers do “Masterclasses” on new content teaching you how to scale faster. 4,000+ CEOs. 3,000+ Mentorship sessions. 1,000+ VCs.

New CTO 326

New CTO Sales Recruiting CTO Coach Scale 326

SaaStr

OCTOBER 17, 2019

When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Join us at SaaStr Annual 2020.

Scale 162

Scale Scaling CTO Hire Part-Time VPE 162

SaaStr

MAY 27, 2024

Investors should immediately engage with the CTO to assess their technical capabilities and potential, as great CTOs can demonstrate their exceptional skills quickly. The Qualities of Great CTOs (00:15:54) To identify great CTOs, it may take interviewing 20 candidates.

CTO Hire 291

CTO Hire Development Team Review Software Review Technical Review 291

SmartKarrot

FEBRUARY 16, 2022

Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Know the best strategies to enhance your SaaS career Make use of key insights from leaders, companies, and communities Engineer your SaaS marketing strategy based on their expertise. Aaron Levie. Dharmesh Shah.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10