article thumbnail

Gordian Knots in Software Engineering

Tom Tunguz

Measuring engineering productivity is a Gordian knot. How does a manager measure the performance of an engineer? Lines of code, like lines of a blog post aren’t a good metric. LinkedIn selected three metrics for most engineers & they all revolve around speed. Great code is succinct & clear.

article thumbnail

Adding Engineering Metrics to the Redpoint SaaS Metrics Template

Tom Tunguz

When I shared the Redpoint SaaS Metrics Template, I wrote about the difficulty I had identifying key engineering metrics. I’ve updated the template with a few metrics. I think these three metrics provide a sense of engineering efforts for boards and executives to discuss.

Metrics 181
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

I Was Wrong. NPS is A Great Core Metric.

SaaStr

It created a lot of discussions and was more controversial then — that NPS was a great core metric. Back then, I wrote that when I was a SaaS founder, I thought Net Promoter Score (“NPS”) was a somewhat dumb, Big Company metric. I didn’t want a metric that was abstracted away from revenue. I was wrong.

Metrics 286
article thumbnail

Is your engineering team experiencing alert fatigue? Ask these 8 questions

Intercom, Inc.

Alert fatigue is a common problem among engineering teams that handle operations and maintain infrastructure. The result is lots of semi-meaningful alerts, noise, context-switching, and multitasking for the on-call engineer. Are the steps clear enough to be followed by any engineer on the team? Is the alert still relevant?

article thumbnail

How Leveraging Data Creates Efficient Product Roadmaps

Speaker: Hannah Chaplin - Product Marketing Principal & Steve Cheshire - Product Manager

Without product usage data and user feedback guiding your product roadmap, product managers and engineers end up wasting money, time, and effort building what they think stakeholders want, rather than what they know they need. To accomplish this, product teams must regularly evaluate specific metrics that will yield the most insight.

article thumbnail

Secrets to Building Your Marketing Engine To Drive Scale with Airtable CMO Archana Agrawal (Video)

SaaStr

Developing a solid, data-driven strategy is key to making informed decisions for your marketing engine. These are the metrics we follow across all channels to help deepen our customers’ familiarity with the product. The best way to know you are focusing on the right things at the right time is to use a data-informed approach.

article thumbnail

GitLab S-1 Analysis: How 7 Key Metrics Stack Up

Tom Tunguz

GitLab provides a suite of DevOps tools that enable engineering teams to build and deploy software, and then secure it. GitLab is the first fully remote software company to go public. More than 2000 employees work all over the world and have collaborated to build a massive software business. Revenue, $M. Revenue Growth. -. Gross Margin.

Metrics 273