User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 98

Engagement Metrics Strategy Churn 98

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Personalized content recommendations, usage tips, and targeted offers can significantly enhance engagement.

Retention 52

Retention Engagement Strategy AI Search 52

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. B2B engagement differs from B2C engagement in several important ways which require certain adjustments. Why Are B2B Client Engagement Strategies Different from B2C?

B2B 80

B2B Engagement Strategy B2C 80

Tom Tunguz

JULY 10, 2022

Take 1: An ambitious account executive engages a sales prospect and hustles to sell the customer a mega contract that consumes nearly the entirety of a budget. A key part of the formula: crafting the right account executive compensation structure to reward this strategy. Let me tell you a tale of two software sales processes.

Strategy 352

Strategy Sales Compensation Retention 352

Intercom, Inc.

SEPTEMBER 29, 2022

As costs and competition continue to rise, companies need to hone in on activating, engaging, and retaining their customers while minimizing their overheads. Leading companies are refocusing their customer engagement efforts to increase customer loyalty, while also enhancing efficiency.

Engagement 211

Engagement Onboarding Retention Strategy 211

Intercom, Inc.

JULY 25, 2022

Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. In addition, many don’t have the strategies, talent, and culture needed to succeed. Discover the top trends transforming customer engagement. And many are striving to provide just that.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

User Pilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Engagement 89

Engagement Entertainment AI Customer Lifetime Value 89

ChurnZero

MARCH 28, 2023

One key to keeping customers is keeping them engaged. What is customer engagement? Customer engagement is the sum of all interactions between a customer and a company. Many of these are individual interactions but some engagement occurs at an organizational level. A successful subscription model depends on retention.

Engagement 52

Engagement Strategy Scale Payment Features 52

Totango

FEBRUARY 28, 2020

So when you get the customer’s attention, you have to maximize every conversation and engagement to prove you are the right partner to nurture their long-term growth. Creating a strong customer engagement strategy makes sure every interaction delivers that value. What is a Customer Engagement Strategy?

Engagement 93

Engagement Strategy Customer Lifetime Value Customer Success 93

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. How many employees support digital engagement at Aruba?

Scale 110

Scale Engagement Scaling Strategy 110

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Implement your product experience strategy by developing an execution plan with a timeline.

Strategy 100

Strategy Customer Lifetime Value Onboarding User Experience 100

USIO

FEBRUARY 23, 2024

Let’s delve into the uncharted advantages that come with embracing Akimbo Card digital disbursement strategies. Efficiency Redefined Akimbo Card digital disbursement strategies redefine efficiency. Its digital disbursement strategies are designed to be adaptable, catering to the diverse needs of different industries.

Payment Services 130

Payment Services Payment Methods Payment Solutions Payment Facilitation 130

SaaStr

FEBRUARY 7, 2024

In today’s world, there’s a clear shift in what founders, boards, and investors are all after — scalable, low-CAC (customer-acquisition cost) growth strategies. In this playbook we’ll share: Automated outbound at-scale strategies. Sales-assisted, product-led growth strategies that close Enterprise leads.

Scale 215

Scale Sales Hiring Strategy Marketing 215

Intercom, Inc.

MAY 13, 2022

Workforce engagement management refers to the technology that companies use to increase engagement among their customer service employees. This includes employee training tools, tools that monitor employee interactions with customers, and tools or strategies that motivate employees.

Engagement 118

Engagement Management Onboarding Technology 118

Totango

MAY 11, 2021

Stakeholder engagement and management is critical for customer retention. Here’s how to plan an effective stakeholder management strategy and track your performance. How Do You Optimize Stakeholder Engagement? Together both elements provide a feedback loop for continuous improvements to stakeholder engagement.

Engagement 84

Engagement Strategy Management CTO 84

User Pilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. How to measure user engagement?

Engagement 98

Engagement Social Media Onboarding Retention 98

Intercom, Inc.

MARCH 28, 2022

That is, in order to stay competitive, businesses need to put customers first by creating engaging, personalized customer experiences. But in order to stay successful in this new landscape, businesses need to run with customer engagement in mind. Consumer expectations for exceptional, engaging experiences are rising.

Scale 228

Scale Engagement Technical Review Business 228

Intercom, Inc.

MARCH 24, 2022

We’ve been working tirelessly to find new ways to support customers and help them drive growth, and yesterday, during New at Intercom , our first global virtual launch event, we unveiled some of the features we believe will transform the way businesses engage with their customers.

Engagement 221

Engagement Innovation Technology Strategy 221

User Pilot

APRIL 3, 2024

PLG and SLG differ in focus: PLG centers on product appeal for growth, while SLG relies on sales strategies and personal interactions. ” Analyze direct and indirect competitors’ successes and failures, refining your strategy to enhance your product’s market position.

Innovation 97

Innovation Payments Strategy Payment Solutions 97

Intercom, Inc.

OCTOBER 28, 2020

Banners are a highly effective new type of message for your customer engagement strategy. You can set rules to trigger the banner, and also goals to measure its effectiveness, so you’ll get insights into how well your various banner messages are engaging customers. Banners are perfect for capturing visitors’ attention.

Engagement 239

Engagement Mobile Onboarding Communication 239

ChurnZero

APRIL 18, 2024

Congratulations – you’re adopting a digital customer success strategy! Make sure you’re still delivering high-touch, one-to-one engagement. Older but valuable tactics can absolutely fit into your new digital strategy. So, now what? Wait, say that again? What we mean is that it’s time to reevaluate. Balance is key.

Engagement 52

Engagement Onboarding Customer Success Metrics 52

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. How many employees support digital engagement at Aruba?

Scale 84

Scale Engagement Scaling Strategy 84

Totango

SEPTEMBER 22, 2020

Your product adoption strategy — the process you follow to ensure your customer is achieving maximum value from their daily use of your product — should be based on solid data and driven by the pursuit of ever-evolving goals. The first step in building strong customer engagement is understanding the current customer experience.

Engagement 95

Engagement Strategy Scale Customer Success 95

User Pilot

JANUARY 29, 2021

An excellent user engagement strategy can have a ripple effect on what product marketers’ care the most about: Make your users see the value of your product and its features during the free trial. What if you could implement a simpler engagement strategy tied directly to your product’s core feature?

Engagement 98

Engagement Strategy Onboarding Sales Hiring 98

Intercom, Inc.

AUGUST 28, 2020

Engaged teams are the backbone of a healthy organization. When you’re on a team that is highly engaged, the team is humming. “One of the most important roles a manager plays on their team is building engagement” When you’re on a team that isn’t engaged, however, everything takes longer. .

Engineering 222

Engineering Engagement Leadership Management 222

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. Measure campaign performance and refine your customer acquisition strategy.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

Totango

JULY 31, 2020

As virtual teams and remote engagement become the norm for Customer Success teams, staying on top of customer needs and expectations is becoming more challenging. In particular, correctly identifying, engaging, and managing your key stakeholders is critical to driving adoption, minimizing risk, and ensuring long term relationship success.

Engagement 104

Engagement Strategy Scale Customer Success 104

TurnKey Labs

JANUARY 7, 2024

But realizing that reaching these development objectives depends on engaging and retaining your software developers across the project’s lifecycle will save you a lot of headaches and speed up development. All software development projects have lofty goals.

Software Development 62

Software Development Engagement Development Software 62

User Pilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Once you understand how the cycle works, you need to learn good strategies you can apply.

Strategy 104

Strategy Software Review Social Media Engagement 104

Inturact

AUGUST 3, 2023

Here are five strategies that will activate your users better, and will also dramatically transform the relationship between them and your product.

Strategy 52

Strategy Engagement Onboarding 52