TechEmpower SaaS

AUGUST 21, 2023

Many CEOs of software-enabled businesses call us with a similar concern: Are we getting the right results from our software team? We hear them explain that their current software development is expensive, deliveries are rarely on time, and random bugs appear. These are classic inflection points for a development team.

Technical Review 390

Technical Review Software Review Development Team Review Systems Review 390

User Pilot

MAY 8, 2024

As smartphones increasingly become central to the routine life of the modern person, in-app messaging enables you to engage your audience with just-in-time support. Whatfix – best for creating in-app messages for employee engagement. Pendo – best in-app messaging platform for mobile apps. Contextual triggers.

Engagement 105

Engagement AI Search Software Review AI 105

Incredo

NOVEMBER 19, 2019

How To Deal With Software Development By Embracing The Slow Down Strategy , Incredo. As a SaaS CEO, you (probably) won’t directly be in charge for software development. But even if you hire the best Development Manager, there are certain things you should be aware of.

Scale 188

Scale Sales Hiring SaaS Software Development 188

TurnKey Labs

JUNE 20, 2023

Development models – also dubbed “engagement models” – for offshore software development refer to the different mechanics of working with remote software developers or partners.

Software Development 59

Software Development Development Software Engagement 59

Neil Patel

OCTOBER 19, 2020

It’s the best way to collaborate with your team, manage changing tasks, and keep track of various projects at scale. In addition to the managerial perks of agile project management software, your entire team will benefit as well. It should be relatively easy to determine if the tool in question is built to scale. Project Type.

Payment Solutions 145

Payment Solutions Management Payment Services Technical Review 145

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. Again, it was an easy to use model which scaled effective decision-making. Economies of scale. What worked with 30 employees will start creaking at 300, and break well before you hit the 3,000-mark.

Underperforming Technical Team 215

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 215

SaaStr

AUGUST 22, 2019

Because especially in a SaaS business, leveraging the launch moment to grow and drive adoption and engagement is critical. If you step back and think about it, in a SaaS business, what you’re really trying to do is drive awareness, drive adoption, and drive recurring engagement to keep and grow that revenue stream. Fairly easy.

Scale 140

Scale Engagement Scaling Development 140

Intercom, Inc.

MAY 14, 2019

At the outset of the engagement there was a long list of issues that needed to be resolved for them to renew, including: 70+ feature requests to consider for our product roadmap. A large-scale data restructuring project involving another vendor. 7 business units seeking to use our product in different ways.

Scale 147

Scale Management Sales Underperforming Technical Team 147

Totango

DECEMBER 1, 2021

This gains you the ability to implement CS at scale, giving you a winning edge over competitors who are still a generation or two behind in their deployment of CS automation. The agile approach is borrowed from the software development industry, where it is used to optimize collaboration between development teams and clients.

Innovation 103

Innovation Customer Success Scale Government 103

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. Dee Reddy: Farhan, you are so very welcome along to Scale by Intercom today.

B2C 118

B2C B2B Scale Strategy 118

Frontegg

JULY 22, 2021

Software-as-a-Service (SaaS) applications are reaching 100% adoption as the world gravitates towards working from home and digitized online services. But this space is metamorphosing with the rise of SaaS self-service, the new standard in software development. These practices are simply not acceptable anymore.

Technical Review 97

Technical Review Payment Features Scale SaaS 97

Sales Hacker

JANUARY 3, 2022

There is a pressure on teams to move quickly and scale early. Salespeople are pushed to spend 100% of their time engaging leads and closing deals. The Agile movement emerged first in the world of software. In fact, its founding document is the revered Manifesto for Agile Software Development.

Sales Enablement 111

Sales Enablement Scale Sales Hiring Outsourcing Services 111

User Pilot

MAY 7, 2024

Capturing audiences to engage with your product is one thing — but to keep that same audience engaged is another thing entirely. In-app messaging is the hottest new method of customer engagement , with SMS and email engagement campaigns taking a secondary role. Here are 10 of the best in-app messaging platforms in 2024!

Software Review 104

Software Review Technical Review Software Scale 104

SaaStr

JUNE 7, 2021

I was a software developer, a product person. Jason : You resisted that, and then usually there’s another time, as you start to scale, whether it’s 20 million, 30 million, when you want to get ahead of the curve, and also sometimes your inefficiencies increase, right? We developed an internal app.

Sales Hiring 339

Sales Hiring Underperforming Technical Team SaaS Headcount 339

SaaStr

JANUARY 14, 2020

My co founders and I were software developers, so we knew how to write the code, to build the website, to build the learning platform, to build the video distribution model. The evidence that made it super clear in the end was that we were not closing big deals with technology buyers at scale. We were succeeding at large scale.

B2B 167

B2B B2C Scale New CTO 167

OpenView Labs

MAY 20, 2021

I saw this as a client partner and then regional managing director at an eBusiness firm that scaled from 0 to 2,000 people in three years, organically. The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months.

Scale 98

Scale Underperforming Technical Team Headcount Software Review 98

User Pilot

JULY 23, 2024

7 key stages of the product development life cycle The product development life cycle may vary depending on the scale of the product and the business involved. However, there are seven key stages that help companies define their product development process: Seven stages of the product development cycle.

Development 109

Development SaaS Marketplace as a Service Scale 109

User Pilot

MARCH 19, 2024

A feature rollout is a software development technique involving a gradual release of new features and updates. Benefits of feature rollouts for product teams Back in the waterfall days, companies and software houses released new products only when they were ready. This changed when Agile software development came around.

Software Development 105

Software Development Scale Development Benchmarks 105

Totango

JANUARY 22, 2018

Nicolle has been architecting, scaling, and leading client-centric organizations for 15+ years, creating effortless experiences that deliver value for clients and profitability for shareholders. VP, Global Head Digital Customer Engagement. Here are a few of our first wave speakers you don’t want to miss: Nicolle Paradise.

Customer Success 79

Customer Success Sales Recruiting Sales Hiring Scale 79

Neil Patel

NOVEMBER 29, 2020

Modern call center software is all you need to get up and running. You still have the hard work of engaging your customers and clients, but all the heavy lifting associated with maintaining a call center is off your plate. The Top 5 Options For Call Center Software. It’s a feature-rich, yet very approachable, solution.

Payment Solutions 145

Payment Solutions Software Review Payment Methods Software 145

Intercom, Inc.

NOVEMBER 9, 2022

Not only do smaller customers get overlooked in the process, but when new technologies or opportunities emerge, those customers tend to avoid engaging with them until there’s a carefully studied market fit or tangible ROI. Beth McEntee: Atlassian is a software company that develops products for project managers and software development teams.

Innovation 226

Innovation Scale Startup Government 226

User Pilot

AUGUST 12, 2024

Explore design solutions and test usability before full-scale development. It’s an essential part of the product design process since it allows you to explore how users will interact with your design and identify any issues before full-scale software development. Create basic sketches and interactive prototypes.

Software Review 104

Software Review Technical Review Benchmarks Communication 104

Intercom, Inc.

SEPTEMBER 10, 2018

Between all the tools available and your peers’ experience, you can safely engage in a delicate, precise series of code and infrastructure changes – it can feel somewhat like the precision of surgery, except you know that the patient is not at risk. It can feel somewhat like the precision of surgery. Shipping value faster.

Engineering 128

Engineering Software Review Scale Systems Review 128

User Pilot

MARCH 27, 2023

Marketing analytics focuses on tracking the performance of marketing campaigns, while product analytics is interested in product engagement and user behavior inside the product. Userpilot is a product adoption platform that combines solid analytics features with the user sentiment and engagement layers. Want to check it out?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. Typeform offers interactive surveys , customization options, and logic jumps for engaging and versatile online interactions.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

Sales Hacker

OCTOBER 31, 2018

But without an engaging, persona-based approach, many of them might just be spinning their wheels on lead generation. Even in the internet sphere, fundamental marketing rules always apply: The better your message, the more engaged your audience. Making Persona-Based Marketing Feel Fresh. Start by using these strategies: 1.

Scale 88

Scale Marketing Sales Hiring Benchmarks 88

User Pilot

JUNE 29, 2024

Here are some reasons why: Lesser dependency on engineering teams Pre-built solutions come with ready-to-use functionalities, eliminating the need for extensive development and testing. This allows your organization to focus on its core competencies and strategic initiatives rather than diverting resources to software development.

Technical Support 105

Technical Support compliance Scale User Experience 105

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Chief Executive Officer As the highest-ranking executive, the CEO ensures the company runs smoothly and employees are happy and engaged.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Intercom, Inc.

AUGUST 6, 2020

I continued that journey with more software programming languages like Pearl and Java and so on. I also worked at a couple of companies where I was a software developer. Specifically, it’s what we call actually “The Loop”, which is a large-scale survey that we run. Helping write the script of the future.

DevOps as a Service 143

DevOps as a Service Government Engineering Technology 143

OpenView Labs

JANUARY 12, 2022

Take Stack Overflow , the world’s largest software developer network, community, and platform, serving close to 100 million monthly visitors. It made sense for us to start in the enterprise, because we already had a community and a platform that was operating at the scale of 100 million monthly visitors, so—why not?”

Leadership 98

Leadership SMB Underperforming Technical Team Scale 98

User Pilot

JULY 18, 2023

Book the Userpilot demo to see how its feedback, analytics , and engagement features can support your product growth. Best product management software tools. Equipped with such knowledge, you can onboard them more effectively and drive engagement to increase adoption and retention. – for product/software development Aha!

Software Review 98

Software Review Software Management Azure 98

Stax

APRIL 17, 2025

At the heart of this transformation is a growing ecosystem of Independent Software Vendors (ISVs) building applications that plug into broader platforms and solve specialized problems. As these ecosystems evolve, ISV partnerships have become essential for companies looking to scale, reach new markets, and offer integrated ISV solutions.

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

Clouded Judgement

SEPTEMBER 19, 2023

If you want features in your lakehouse (on top of open source Iceberg) for ingestion, CDC, streaming (file loading, Kafka connect, etc), schema evolution, compaction, optimization, time travel, snapshots, auto-scaling, maintenance (no more writing spark jobs to delete snapshots!),

Data 130

Data Government GCP(Google Cloud Platform) Scale 130

Stax

AUGUST 20, 2024

It’s provided when and where customers need it, removing the need for having a separate engagement with an insurance company or agent. Increased customer engagement and loyalty Embedded finance gives businesses access to customer data which helps them offer personalized services and engage them better.

Payments 88

Payments Payment Methods Merchant Services Finance 88

User Pilot

JUNE 19, 2024

Looking into tools for software product owners? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. What is a software product owner? They manage software development teams by correctly interpreting the product manager’s vision into actionable tasks.

Software Review 52

Software Review Software Point of Sale Scale 52

Valuize Consulting

AUGUST 19, 2024

Specifically, we break down the resourcing models needed for architecting, developing and administering the Gainsight CS platform based on the size of your Customer Success (CS) team. The dynamics and needs related to how CS teams achieve these outcomes evolve as CS organizations scale. As teams grow, roles (should!)

Technical Review 52

Technical Review Systems Review Headcount Customer Success 52

User Pilot

JUNE 26, 2024

As the world of software development keeps expanding, one must master the right tools to enhance their productivity and effectiveness. It’s used for tracking development tasks and sprints, delivering in-depth reporting , and customizing workflows for teams. Looking into tools for software product owners?

Software Review 52

Software Review Software Point of Sale Scale 52