Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. Hiring for sales with John Barrows.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

APRIL 2, 2019

She will share her top 5 lessons learned in building and scaling SaaS businesses from $1M to $500M in ARR including expanding to serve upmarket customers, moving from product to platform, and how to hire well to drive breakthrough customer experiences and business growth. Your upfront experience is key. Make that upfront purchase great.

Scale 247

Scale Sales Hiring Scaling Strategy 247

SaaStr

FEBRUARY 9, 2024

Everything from hiring on the GTM side to layering in a sales-led motion into PLG. From a Go-To-Market perspective, Zapier uses a hybrid model that involves a combination of freemium offerings, subscription plans, and partnerships. Let’s dive into what’s making that hybrid model successful: PLG and Sales Led?

Scale 308

Scale Sales Hiring Sales Marketing 308

Blulogix

FEBRUARY 14, 2025

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Subscription models thrive on automation, accuracy, and data-driven decision-making and renewals should be no different.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

SaaStr

APRIL 15, 2025

I’ll dig in, but a really great deep dive with MongoDB’s head of sales ops here: Four Sales Compensation Tactics for Consumption-Based GTM with MongoDB’s SVP of Sales MongoDB us a blended commission model for their consumption-based GTM. Thats a disaster for your business. using 20 out of 25 features).

Scale 140

Scale Compensation Retention Churn 140

Clouded Judgement

JUNE 27, 2025

I think there will be TONS of alpha in hiring the rising generation of sales leaders, marketing leaders, engineering leaders, etc who aren’t encumbered by the old way of thinking of things. The promise of SaaS is that growth in the early years leads to profits in the mature years. ” Now you may not want to!

Cloud 157

Cloud Sales Hiring Scale Investment 157

SaaStr

JULY 20, 2024

Dedicated Slack Channel For Every Metric From the early days at Secureframe, they have had a dedicated Slack channel for every metric: every net new sale, every expansion, every churn, and every expense. Work with Great Executive Recruiters ”The first time I saw an invoice for an executive search, I think I had a heart attack,” Shrav joked.

Sales Recruiting 289

Sales Recruiting Sales Hiring Scale Engineering 289

Blulogix

JANUARY 3, 2025

By Inga Broerman Preparing for Regulatory Changes in Subscription Management The subscription economy is thriving, with businesses worldwide adopting models that offer flexibility, scalability, and recurring revenue streams. However, as the industry grows, so does regulatory scrutiny.

Payment Features 52

Payment Features Subscription Management compliance 52

Intercom, Inc.

JULY 2, 2019

Operating a sales organization at any scale involves a lot of tedious, repetitive work. Without sales automation, this work can become a black hole for your sales reps’ time. Here are our top tips, workflows and tools for automating the sales process. What is sales automation? Scheduling follow-up meetings?

Scale 192

Scale Sales Technical Review Subscription 192

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Churn rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. HubSpot’s Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Stax

JUNE 3, 2025

Whether you’re building your first product or scaling an established solution, understanding the SaaS platform model is essential for long-term growth. Top benefits of SaaS include low upfront costs, fast implementation, automatic updates, built-in security, and seamless accessibilityideal for remote teams and growing businesses.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. So even though you do need to continually win your subscriber on an ongoing basis, by the time it comes up for that first renewal, the sales rep may be long gone. 1: Balance acquisition, engagement, and retention.

SaaS Payments 52

SaaS Payments Subscription Payment Features B2B 52

SaaStr

MARCH 17, 2020

Learn how Pendo can help companies go from startup to scale-up here. Predictable Revenue outlined the four pillars of outbound sales development and talked about how they’re helping companies investigate markets before building out sales teams, and also explained how the company helps customers create a link between targeting and messaging.

Sales Hiring 224

Sales Hiring Scale Payment Features Marketplace as a Service 224

Blulogix

DECEMBER 27, 2024

By Inga Broerman Overcoming Revenue Leakage with Smarter Billing Practices Revenue leakage is one of the most insidious challenges subscription-based businesses face. In todays competitive subscription economy, addressing revenue leakage isnt optionalits critical for sustaining profitability and building trust with customers.

Payment Features 52

Payment Features Revenue Scale Operational efficiency. 52

SaaStr

FEBRUARY 9, 2021

Sometimes yes, if you need lead-capture, etc. I can’t imagine another SaaS leader has even gone from super slow growth to hyper growth at this scale (almost $100m+ ARR). CMOs have budget to pay to get digital engagement done the way they want. So it’s interesting to see it working at scale for ON24.

Scale 275

Scale Enterprise Scaling Cloud 275

User Pilot

AUGUST 18, 2024

Salesforce is the best sales automation tool. Sign up for a Userpilot demo and learn how this all-in-one product growth platform can help scale your business processes. These tools help businesses automate processes and perform various tasks, making it easier to scale. Trello is the best task management tool.

Scale 104

Scale Scaling Software Review Social Media 104

User Pilot

OCTOBER 19, 2024

According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. However, what satisfies customers differs from one business to another.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

SaaStr

APRIL 27, 2023

So whether you’re starting out, building your startup, or scaling up to meet the needs of consumers, business, and society, we connect you with the right people, products, and best practices to help you thrive and grow. Organizations using Bob are able to accelerate hiring, retain the best talent, and elevate employee engagement.

Cloud 256

Cloud Scale Startup Sales Hiring 256

Chart Mogul

JANUARY 9, 2025

So read on, and hopefully, your SaaS sales journey will be less about trial and error and more about steady progress toward success. Whats important to note is that each model targets a distinct customer persona and, therefore, has a unique approach to the customer journeyfrom brand awareness to sales and, ultimately, conversion.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

User Pilot

JANUARY 2, 2025

If you’re searching for “survey examples”, you probably want to know: What do effective surveys from leading companies look like? How to design surveys for maximum engagement? with an emoji-based rating scale for quick responses and an optional follow-up for detailed feedback. Was my guess right?

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

Intercom, Inc.

OCTOBER 16, 2019

However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes. It’s all too easy to make the mistake of adopting a pricing model that is ill-suited to other aspects of your company, such as the go-to-market strategy or sales strategy.

Business Model 195

Business Model Scale Pricing Payment Methods 195

SaaStock

JANUARY 25, 2019

We will gather 300 leading SaaS founders, executives and investors for three days packed with opportunities and rich exchange of knowledge to push the whole ecosystem forward. Its focus is on helping companies handle financial routine and streamlining processes related to accounting, banks, stock, and electronic invoicing, among others.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

SaaStr

JANUARY 31, 2021

“The Current State of SaaS Companies, Subscriptions and Retention with ProfitWell” A great update from a version of this data just after Covid hit. #3. “How to Build out a Sales Organization from 0 reps to ~100 in 18 months with Flock Safety” A deep dive on how to scale an ultra-high velocity sales org. #5.

Scale 257

Scale Technical Review AI Sales Enablement 257

FastSpring

SEPTEMBER 16, 2022

In two one-hour interviews, FastSpring sales leaders Todd Stellfox and Tony Markov each interviewed Kurt about pricing strategies that work in volatile markets and beyond. Note: From global payment processing to global VAT and sales tax management, FastSpring is the easiest way to sell around the world.

Pricing 146

Pricing Payment Solutions Payment Services SaaS Payments 146

FastSpring

JUNE 12, 2025

At Booth 26, FastSpring is showcasing how ambitious digital businesses can scale globally without drowning in operational complexity. Payment Fragmentation : Customers expect 40+ local payment methods. Subscription Sophistication : Modern buyers demand flexible billing, usage-based pricing, and seamless upgrades.

Merchant Services 78

Merchant Services Payment Methods Payment Solutions Payment Services 78

Intercom, Inc.

MARCH 10, 2022

Activate proactive engagement across your e-commerce site. Proactive engagement. Features like outbound messages or banners are not just great for support, but marketing and sales teams can also reap the rewards of a proactive approach. This is where having the right tech stack comes into play.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Intercom, Inc.

APRIL 24, 2018

Most internet businesses want a personal way to communicate with customers; they just need the right tools to do it at scale. A strong belief we have here at Intercom is that messengers will soon become the primary communication channel between internet businesses and their existing and prospective customers.

Payment Methods 223

Payment Methods Scale Business Payment Solutions 223

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. Four, people in the sale? Kristen Habacht: Well, there’s none in sales.

Merchant Services 250

Merchant Services Scale Sales Recruiting Sales 250

Chart Mogul

FEBRUARY 13, 2025

When and how to launch sales and marketing is a tough topic for most startup founders. But sales and marketing are the backbone of every successful go-to-market (GTM) strategy, and getting them right can be the difference between … When and how to launch sales and marketing is a tough topic for most startup founders.

Scale 52

Scale VP of Engineering Sales Hiring Startup 52

Intercom, Inc.

APRIL 26, 2022

74% of consumers are at least somewhat likely to buy from brands based on experiences alone and those experiences now need to transcend on and offline, across sales, marketing, and support – but don’t feel overwhelmed! Prioritize meaningful customer engagement. Prioritize meaningful customer engagement. Supercharge your support.

Payment Methods 219

Payment Methods Payment Services Payment Solutions Payments 219

Intercom, Inc.

SEPTEMBER 18, 2019

When a prospect is watching TV or running errands, they’re not thinking about what kind of software to buy for their business. Live chat for marketing allows companies to connect in real-time with prospects who visit their website. Proactively ask prospects questions about their needs. It’s all about context.

Scale 36

Scale Marketing Pricing Engagement 36

Intercom, Inc.

AUGUST 27, 2020

?. The subscription model has revolutionized virtually every industry. Success in the subscription economy isn’t about having the best product; it’s about having the strongest customer relationships. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Over the last 7.5

Scale 211

Scale Payments Subscription Payment Features 211

Sales Hacker

NOVEMBER 16, 2021

Lead generation is the lifeblood of any business. As a business grows, so will its lead generation channels and strategies. With this in mind, it’s important to identify the best tools to automate lead generation and why your team should invest in them. What is lead generation automation? Use prospect search filters.

Scale 124

Scale Outsourcing Services Machine Learning Artificial Intelligence 124

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Zoho Subscriptions. Reconcile transactions, payments, refunds, etc.

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

SaaStr

MAY 13, 2019

It did not lead to more sponsor leads or more subscribers to SaaStr Pro. But logic would suggest the drop in engagement was more important / impactful than the greater promotion of these products in the initial relaunch schema. But you also have to test things more thoughtfully as you being to scale. The meta-lesson?

Scale 204

Scale Scaling Engagement Subscription 204

How To Buy Saas

MAY 29, 2025

For example, machine learning models can forecast sales, optimize pricing, and evaluate investment scenarios in real time. Personalized Strategy: Marketing and sales use AI to segment customers and tailor campaigns, improving ROI and conversion rates. AI reads invoices, approves payments, and flags anomalies without human intervention.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59