User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Average salary: $196,172/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

NOVEMBER 30, 2023

How do product managers identify market gaps? TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. A market gap can be caused by missing functionality or poor user experience.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

CustomerSuccessBox

DECEMBER 13, 2021

SuccessHACKER is a Customer Success advisory firm focused on providing education, recruiting, and consulting to high-growth companies. Here, he talks about the steps to get a perfect customer onboarding. What are the ingredients of a perfect customer onboarding ? What are the KPIs and metrics you track for onboarding?

Onboarding 52

Onboarding Sales Recruiting Underperforming Technical Team Consulting 52

Sales Hacker

JANUARY 20, 2022

Strong sales reps are the lifeblood of your business and how you choose to invest in them matters. For frontline sales managers, attributes like competency, quality of work, ease of execution, and length of contribution indicate reps’ overall job success, but you can’t rely on those inputs to tell you if they are personally satisfied.

Sales Recruiting 98

Sales Recruiting Scale Retention Sales 98

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. In this way, you can create some objective data that shows this pattern and trends across all accounts. Q: Is there a proven strategy for engagement and continual alignment? Here’s the webinar in full. What do you recommend?

Sales Recruiting 52

Sales Recruiting Scale Customer Success Sales 52

Sales Hacker

AUGUST 7, 2020

Fortunately, more organizers than ever before are consciously seeking out female sales experts for panels, presentations, and podcasts. At Sales Hacker, we’re serious about diversity, and for that reason, we’ve compiled a list of 530+ female sales experts to consider for your next event. Sales Development. Sales Growth.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Buffer Resources

JANUARY 18, 2024

I love creating content on the platform, plus I’ve just launched a podcast for B2B marketers that I’m keen to, well, market. In a nutshell, I want to generate engagement and grow my audience — could LinkedIn Premium help with that, too? It just might.

Technical Review 103

Technical Review Systems Review Sales Recruiting AI Search 103

Neil Patel

OCTOBER 25, 2020

If you are looking to scale up your marketing, you will need talented people that can take charge of and execute your strategy. But should you build your own in-house marketing team or hire an agency partner? The Benefits of Working With a Digital Marketing Agency. The Benefits of Working With a Digital Marketing Agency.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

SaaStr

SEPTEMBER 25, 2020

379: From how many reps to hire, to compensation models, here are the top 10 mistakes founders make when hiring their first sales teams and how to avoid them. Announcer: In today’s SaaStr Insider, SaaStr CEO and founder, Jason Lemkin, shared the top 10 mistakes founders make when hiring their first sales team.

Sales Hiring 168

Sales Hiring Sales Recruiting Scale Sales 168

Totango

MARCH 19, 2021

The traditional customer journey infographic envisioned the customer’s experience from a sales and marketing standpoint, visualizing a funnel marking the steps from a lead acquisition through a sale, also known as the buyer’s journey. Keep in mind that onboarding can also begin in the presales process.

Sales Recruiting 124

Sales Recruiting Onboarding Branding Retention 124

User Pilot

SEPTEMBER 14, 2023

Segmentation can help you launch personalized onboarding experiences. You can also use other forms of personalized messaging to boost engagement. Segmenting customers can help your organization better tailor its products and run effective in-app onboarding to meet the needs of each group. Create content (i.e.,

Strategy 105

Strategy Sales Recruiting Onboarding Churn 105

OpenView Labs

JANUARY 25, 2022

Here are the top seven onboarding mistakes you could be making. Read on to learn how to improve and get inspired by some of the best SaaS onboarding experiences. The top 7 self-serve onboarding mistakes. 1 – Your product is too confusing without sales or success helping out. Loop in your Product Marketer if you have one.

Onboarding 76

Onboarding Sales Recruiting Software Interviewing 76

Incredo

NOVEMBER 21, 2019

Passive income, flexible working hours, result-based remuneration, etc. Our today’s topic somehow evolves around this concept because we are going to write and talk about affiliate marketing. Software to track analytics, transfer payments, manage inventory, create videos and for many other things.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

User Pilot

NOVEMBER 5, 2023

This allows them to drive account expansion and product growth. Overall, customer value management can make your product more competitive. Marketing teams that understand what customers value can target them more accurately with marketing campaigns that truly resonate. CVM starts with value discovery.

Management 105

Management Scale Customer Lifetime Value SaaS 105

ChurnZero

JANUARY 25, 2024

Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. This means that sales acumen is no longer just a bonus for CS professionals—it’s a new baseline for many companies. Customer success manager roles The CSM role is becoming more strategic, with increased responsibility for driving revenue.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

Sales Hacker

JUNE 7, 2021

Sales customer insights. Let’s drill down into the market and customer insights that can really add value for salespeople, under the following sections: Qualifying characteristics: Things to look for in an organization that make it a good target. Market insights: Topical themes and drivers that can open conversations.

Sales Recruiting 107

Sales Recruiting Payment Services Payment Methods Sales 107

SaaStr

MARCH 3, 2022

With over 70 million users worldwide, Zoho’s 50+ products aid your sales and marketing, support and collaboration, finance and recruitment needs—letting you focus only on your business. At OnBoard , we believe board meetings should be informed, effective, and uncomplicated. Grab tickets here.

Payments 37

Payments Payment Solutions Sales Recruiting Onboarding 37

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

Buffer Resources

JANUARY 18, 2024

I love creating content on the platform, plus I’ve just launched a podcast for B2B marketers that I’m keen to, well, market. In a nutshell, I want to generate engagement and grow my audience — could LinkedIn Premium help with that, too? It just might.

Technical Review 62

Technical Review Systems Review Sales Recruiting AI Search 62

Sales Hacker

DECEMBER 30, 2020

B2B sales is always changing, but nothing could’ve quite prepared us for the wild ride that 2020 ended up being. While most of us have settled into the new normal and the challenges that come with it, sales leaders are looking ahead with uncertainty. Best Sales Statistics to Know in 2021. Short on time? What this means for you.

Sales Recruiting 125

Sales Recruiting Sales Hiring Underperforming Technical Team Revenue 125

User Pilot

MAY 21, 2023

At the market release stage, you can release your features either to all users at once, or incrementally. The timing of your release will depend on such factors as feature readiness, how urgent it is, how likely your competitors are to beat you to the market as well as seasonal considerations. Userpilot feature announcement.

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

SaaStr

MAY 8, 2020

Where does Jessica find managers and founders do pipe reviews wrong? What does Jessica believe is the right way for sales reps to engage with new customers during this time? How should sales teams and CS respond to requests for discounts? What is the right tone to adopt that achieves both empathy and a business objective?

Sales Recruiting 175

Sales Recruiting Technical Review Sales Hiring Outsourced Development 175

Andreessen Horowitz

APRIL 23, 2024

Whether it’s creating better tools to write code and test code, better tools for customers to engage with reps, better tools for sales teams to engage with their prospects, all those things are happening inside of Bill. Rocket Mortgage has 30 years of data around mortgages in different markets.

Payments 102

Payments Forecasting Payment Services Payment Solutions 102

User Pilot

SEPTEMBER 29, 2023

We'll take you through idea generation, market research, defining a minimum viable product, building new features, managing the launch, and beyond. designing screens, writing code, running tests), product management is a broader concept that encompasses strategy , vision, and product-market fit. Ready to get started?

Development 105

Development Software Review Sales Recruiting Technical Review 105

ChurnZero

JULY 9, 2020

Does your marketing often drop the L-bomb? Entire marketing budgets are devoted to their infinite pursuit and persuasion. But if you’re like most companies, when it comes to attracting your customers, the only thing your marketing’s dropping is the ball. The Forgotten CSM: Customer Success Marketing.

Retention 64

Retention Strategy Scale Sales Recruiting 64

Sales Hacker

DECEMBER 21, 2017

What is Sales Operations? Sales operations refers to the unit, role, activities and processes within a sales organization that support, enable, and drive front line sales teams to sell better, faster, and more efficiently. But perhaps more than anything else, sales operations brings a system to selling. Technology.

Scale 87

Scale Sales Recruiting Sales Hiring Technical Review 87

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

SaaStr

JUNE 10, 2020

The true test of marketers. Marketing leaders must focus their teams on the areas that will drive revenue while they cut costs – the biggest impact for the business. We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount.

Travel 175

Travel Marketing Scale Outsourcing Services 175

User Pilot

NOVEMBER 21, 2023

New product launch checklist: Conduct market and customer research to assess the competitive landscape, identify unmet customer needs, and assess demand. Craft a comprehensive go-to-market strategy covering your product positioning , pricing , marketing campaign details, and launch timelines. Online analytics is a good start.

Underperforming Technical Team 104

Underperforming Technical Team Sales Recruiting Social Media Market Research 104

Intercom, Inc.

JULY 28, 2022

And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

SaaStr

SEPTEMBER 27, 2019

As for Ryan, prior to G2 he was Senior Director of Global Marketing at Hubspot where among many other achievements, he scaled HubSpot’s marketing-generated sales revenue by 330% year-over-year. What are the core differences when comparing marketing functions at the likes of Salesforce to smaller companies like G2?

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

User Pilot

JANUARY 26, 2023

To start with, inclusive products have a better chance of attracting customers from different market sectors. In fact, it can be one of the key differentiators in a saturated market where it’s difficult to compete on features or price. How to recruit beta testers in-app. Sign-up process, onboarding steps.

Sales Recruiting 98

Sales Recruiting Interviewing Development Social Media 98

User Pilot

JULY 9, 2023

Product usability makes a huge difference to the overall quality of the product and its chances for success in crowded markets. Product usability is one of the factors responsible for product success and can be a key differentiator in competitive markets. This may translate into increased sales and greater customer loyalty.

User Experience 98

User Experience Sales Recruiting Scale Interviewing 98

Chart Mogul

FEBRUARY 25, 2021

Building and running a private community for your market is time-consuming — but can lead to huge rewards. But an actual community of active and engaged people, in conversation not just with the company but with each other, is hard to create, harder to build and just as difficult to keep. Marketing to haystack needles.

Sales Recruiting 80

Sales Recruiting Scale SaaS Branding 80

SaaStr

APRIL 23, 2019

How they came up with the idea of Brex, and product market fit. One of the things that I feel like fintech companies really struggle with is what is product market fit? How do you really … because it takes a long time in fintech for product market fit. Expense management was something people care about. Anu: Got it.

Sales Hiring 151

Sales Hiring Sales Recruiting Scale Payment Methods 151

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. there are hundreds of activities you can engage in on a daily basis. there are hundreds of activities you can engage in on a daily basis. But the one thing you must think about is sales. Without sales, your startup dies.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Intercom, Inc.

DECEMBER 19, 2018

Analytics, biz ops, marketing, sales, support, recruiting, finance, HR. ” On Product Management. Builder beware: marketing tension in product-first companies. Brian Donohue, Director, Product Management. On Marketing. SaaS marketing 101: marketing for growth and survival.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150