Sat.May 20, 2023 - Fri.May 26, 2023

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How Customer Success teams can nail their renewal forecast

ChurnZero

Customer renewals are the lifeblood of a subscription business. Responsibility for renewals often falls to the Customer Success (CS) team. For example, survey research shows about half (50.2%) of all CS teams surveyed are directly responsible for customer renewals. It doesn’t end there either. While renewals are a central aspect of CS work, many Customer Success Managers (CSMs) have a mandate for upsells.

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Thriving in the Attention Economy: Four Tips for Capturing and Holding Your Audience's Attention

Buffer Resources

If you’ve ever sat through a 90-minute YouTube video essay about a random obscure topic — like this one about Disney channel’s theme — you may find the stats about humanity’s reducing attention spans jarring. It’s easy to see why people are worried, but if a video about the theme song of a network that creates content for kids and tweens has four million views, then we might not be approaching the topic of short attention spans correctly.

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Acquisitions — If You Do Sell, Try to Make Sure It’s At a Local Maximum

SaaStr

Have a strong M&A offer? Not sure what to do? Look at this pic or a similar one Do you want it? If so, say No If not? Probably just say Yes pic.twitter.com/K483lKnyzd — Jason ✨Be Kind✨ Lemkin  (@jasonlk) April 21, 2021 So I wrote a version of this post years ago, about when to think about selling your startup, if you do get an attractive offer.

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High-Flying SaaS Startups' Surge Won't Change the Valuations in Ventureland

Tom Tunguz

The top publicly traded software companies have surged in the last few weeks. MongoDB (MDB), Snowflake (SNOW), DataDog (DDOG), Cloudflare (NET), & ServiceNow (NOW) have watched their forward multiples surge by 42% to 112% since the beginning of the year. The bond market has priced in a roughly 1% to 1.25% cut in the next 24 months. When interest rates fall, high-growth software surges.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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AI Canon

Andreessen Horowitz

Source: Midjourney Research in artificial intelligence is increasing at an exponential rate. It’s difficult for AI experts to keep up with everything new being published, and even harder for beginners to know where to start. So, in this post, we’re … The post AI Canon appeared first on Andreessen Horowitz.

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Ethics — what ethics? For Microsoft, it’s full speed ahead on AI

IT World

Microsoft is all in on artificial intelligence (AI) for a very simple reason: it believes its lead in the technology will make it the tech world’s top dog again. Microsoft is far behind Google in search and browsers, but it believes AI can help it eat into that lead, or even make Microsoft dominant. The stakes couldn’t be higher. Microsoft CFO Amy Hood recently told analysts that a single percentage point of market share in search advertising is worth $2 billion.

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Product-Led Organization for SaaS: What It Means and How to Become One

User Pilot

In SaaS, many companies identify themselves as a “product-led organization”. But what does it even mean to be a product-led company? And does the term actually fit your company? In this article, we’ll explore what it means to be a product-led organization and how you can unlock product growth with some real “product-led” strategies. TL;DR A product-led organization operates under the premise that if the product is really good at satisfying the market’s needs, users will convert into paying custo

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How Ecommerce And Tech Companies Can Learn From Each Other

Entrepreneur - SaaS

Direct-to-consumer brands and Saas companies have more to learn from each other than you might think.

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From Passion Project to Multi-6-Figure Business: How I Grew and Monetized My Podcast

Buffer Resources

When I launched the Female Startup Club podcast at the end of 2019, I didn’t have any grand plans or intentions for what it might look like in the future. At the time, I was reading Tim Ferriss’ Tools of Titans , and I noticed that hardly any women were featured. While I enjoyed the book, I wanted a space to hear that same energy from women.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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5 Interesting Learnings from Monday.com at $640,000,000 in ARR

SaaStr

So it’s tougher out there for many of us, but many Cloud and SaaS leaders are still growing at epic rates, even if not quite at the torrid rates of 2021. SaaStr favorite Monday.com is one of them. It’s crossed $640,000,000 in ARR, growing a stunning 50%! Wow. 5 Interesting Learnings: #1. $50k+ Customers (Their “Enterprise” Customers) Are Growing the Fastest, at 75%.

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Notion Review

The Daily Egg

Over the years, we’ve tried just about every project management solution out there. From Trello and Asana to ClickUp, Coda, Notion, and. The post Notion Review appeared first on The Daily Egg.

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Clouded Judgement 5.26.23

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Early Look at May Consumption Trends This week kicked of Q1 earnings reports for companies with April quarter ends. This means we got commentary for the first time on May trends. As many of you know, the data points I’m looking for are any signs of consumption trends starting to tick back up.

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Navigating the Shifting Landscape of Sales Development with Jake Bernstein

Predictable Revenue

In the dynamic world of sales development, we stand at a crucial crossroads. It’s […] The post Navigating the Shifting Landscape of Sales Development with Jake Bernstein appeared first on Predictable Revenue.

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

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Sales Reps Really Do Have to Close 4x-5x What They Take Home, and More: Iconiq’s Sales Compensation Guide

SaaStr

So leading growth stage VC Iconiq has published its latest and very detailed Definitive Guide to Sales Compensation here. It’s very detailed and oriented more toward growth-stage scale-ups — but it’s excellent. Everyone should have a read. I didn’t so much learn from it as confirm — confirm things I’ve seen, known, and put into practice, and seen it confirmed across many SaaS startups.

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Ecwid Review

The Daily Egg

Ecwid is a lightweight, flexible, and intuitive ecommerce extension that makes it easy to manage inventory across multiple sales channels in one. The post Ecwid Review appeared first on The Daily Egg.

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The Rise of the Composable CDP

Andreessen Horowitz

In our popular post on emerging data infrastructure , we highlighted technologies that have led to a new wave of data-stack investments. These stacks represent the culmination of a number of trends in the industry, including the migration from on-prem … The post The Rise of the Composable CDP appeared first on Andreessen Horowitz.

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How to enable Google's clever new Chrome Reading Mode right now

IT World

Look, this is slightly awkward, but I'm not gonna sugarcoat it: Reading stuff on the web these days can be a pretty painful experience. You know what I'm talkin' about, right? (Insert awkward pause here.) On most modern websites, you're bombarded with an army of over-the-top pop-ups, promos, and other assorted ads every time you try to open up an enticing article.

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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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A Guide to Just Some of The Ancillary, Unofficial and Side Events at 2023 SaaStr Europa

SaaStr

Below is a list of ancillary events happening during SaaStr Europa either hosted by SaaSt, one of our trusted sponsors or friends. Note there will be on-site parties every day, as well as an on-site pub, so there’s plenty going on at the venue as well! Monday, June 5th: The team at Paddle is hosting a breakfast meetup to kick off the week. Request your seat here SaaStr Europa Opening Reception from 3-6pm hosted by SaaStr at Tobacco Dock.

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Placeit Review

The Daily Egg

Creating professional designs and showcasing products can cost a lot of money if you want them to be done well. And it. The post Placeit Review appeared first on The Daily Egg.

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Aligning Founder Superpowers with Product Cycles

Andreessen Horowitz

Watching the generative AI space shape up over the past several months has reaffirmed my belief that, as product cycles mature, different types of builders have leverage at different moments in the cycle. And, at this early stage in generative … The post Aligning Founder Superpowers with Product Cycles appeared first on Andreessen Horowitz.

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Google killer, killed: Neeva and the limits of privacy as a philosophy

IT World

Well, that was fast. Just under two years after splashing into the world with all sorts of provocative promises, a search startup that was set on convincing people to pay for a privacy-centric Google alternative is shutting its doors. Neeva, founded by a pair of former Google executives and the subject of intense fascination within the tech universe, quietly announced over the weekend that its service will be winding down next week.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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What’s Really Different in SaaS in 2023

SaaStr

I can be slow sometimes, but it’s taken me a while to understand what’s >different< in SaaS in 2023 Budgets are tighter, but SaaS is still growing, folks are still buying more software than ever Here’s what’s different: 2023 is the first time SaaS itself got harder since 2005 SaaS has never been truly easy outside of a window from mid-2020 to late 2021 But every year, it got easier and easier.

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Zenkit Review

The Daily Egg

Zenkit is a lightweight and flexible collaboration suite with features for project management, relational databases, team chat, and documentation. With plans ranging. The post Zenkit Review appeared first on The Daily Egg.

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Using Generative AI to Unlock Probabilistic Products

Andreessen Horowitz

One remarkable thing about the invention of generative AI is that it’s one of the first examples of a probabilistic computer that produces outputs that are varied and non-deterministic. Some, who expect these systems to behave like traditional systems, have … The post Using Generative AI to Unlock Probabilistic Products appeared first on Andreessen Horowitz.

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OneNote vs. Evernote: A personal take on two great note-taking apps

IT World

What’s the king of the note-taking apps? There are two leading contenders for the crown: Microsoft’s OneNote and the independent Evernote. Launched in 2003, OneNote was added to the Microsoft Office suite (most versions of which are now called Microsoft 365) in 2007. OneNote is now also bundled with Windows 10 and 11 and offered for free as a standalone product.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Dear SaaStr: How Do You Overcome “Stage Fright” as a First Time CEO?

SaaStr

Dear SaaStr: How Do You Overcome “Stage Fright” as a First Time CEO? Don’t worry about stage fright. It’s real. I used to have it. And … you’ll get over it. I remember the very first time I had to present to a Fancy Board Meeting. I wasn’t a founder yet, but I was told I had to get up in front of a half dozen very famous, very prominent Venture Capitalists. 10 minutes in, I frozen.

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Nintex Review

The Daily Egg

Nintex is an industry-leading solution for workflow automation and process management. It’s powerful, complex, great for automating just about any type of. The post Nintex Review appeared first on The Daily Egg.

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Full-Stack Startups in American Dynamism

Andreessen Horowitz

The full-stack startup , as previously written about by our partner Chris Dixon, is an approach taken by some startups to bypass incumbents by building a complete, end-to-end product or service. This approach is in contrast to the traditional approach, … The post Full-Stack Startups in American Dynamism appeared first on Andreessen Horowitz.

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