SaaStr

JANUARY 8, 2024

Ok some of this post I’d hope would be blindingly obvious. But it isn’t, so I’m going to try to help by being brutally direct: No VC on Planet Earth Wants to Invest in a Startup with Mediocre Growth None. No one. I can’t tell you how many emails a week a month that go something like this: “It’s been a challenging year with 30%-50% growth, but with some funding, we can grow much faster next year!

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Startup Investment Business 331

SaaStr

JANUARY 10, 2024

In this CMO panel from SaaStr, Rick Schultz, CMO at Databricks, Janine Pelosi, Former CMO at Zoom, and Ryan Carlson, Former CMO at Okta, joined Carilu Dietrich, Advisor at Hypergrowth B2B Startups to talk about the seven biggest mistakes CMOs make. These CMOs have all taken their companies from the early stages through IPOs and have been apart of multi-billion dollar organizations.

Sales Hiring 269

Sales Hiring Scale Technical Review Leadership 269

Predictable Revenue

JANUARY 11, 2024

In the latest episode of the Predictable Revenue Podcast, Colin Stewart dives into a conversation with Saravana Kumar, from Kovai.co. The post Scaling from Startup to Success with Saravana Kumar appeared first on Predictable Revenue.

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Scale Scaling Startup Revenue 130

Tom Tunguz

JANUARY 6, 2024

Companies aren’t bought. They’re sold. Hang around startups & venture capital long enough, & you’ll hear this aphorism. It means it’s much easier to sell a company when there’s plenty of demand. In any given year, there’s an 82% chance the value of startup liquidity will change by more than 77% - both up & down.

Startup 251

Startup Venture Capital Software Marketing 251

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Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

Generative AI

Nimble - Sales

JANUARY 10, 2024

As we enter 2024, the marketing landscape is prepared for significant changes, with a specific focus on the dynamic realm of social media marketing. The new year offers businesses a valuable opportunity to reassess and update their marketing strategies, particularly within the ever-evolving social media sphere. In an era marked by rapid technological progress and […] The post The 10 Best Social Media Marketing Books to Read in 2024 appeared first on Nimble Blog.

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Social Media Marketing Technology Strategy 107

User Pilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. We covered: The benefits of proper user research. A detailed 5-step process for conducting effective research.

User Experience 101

User Experience Interviewing SaaS Underperforming Technical Team 101

Buffer Resources

JANUARY 10, 2024

There is no new idea under the sun, which makes setting yourself apart from the competition quite hard. I faced this problem when I became a travel blogger and content creator.  I launched my travel blog in February 2020 with big plans, but we all know how that turned out. The pandemic hit literary one month later. So, not only was I joining a highly competitive travel industry , but it was at the worst possible time.

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Travel Marketing Branding Innovation 91

TurnKey Labs

JANUARY 10, 2024

In the dynamic world of technology, the staffing landscape is continuously evolving, with companies striving to adapt to the ever-changing needs of their clients. Amidst this flux, one approach has proven to be increasingly vital: being customer-centric.

Technology 62

Technology Strategy 62

SaaStr

JANUARY 11, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We had a great one last week with Erica Brescia, Managing Director at Redpoint Ventures. Check that out here. This week we’re focusing on Mark Roberge, Co-Founder and Managing Director at Stage 2 Capital!

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Technical Review Scale Management Sales Hiring 288

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Payments

Clouded Judgement

JANUARY 12, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Reinventing Founder Friendliness - Back to the Future This week I joined Ed Sim (Founder and Managing Partner at Boldstart Ventures) on Harry Stebbings podcast to chat about the state of venture backed companies heading into 2024 and 2025.

Cloud 284

Cloud Venture Capital Acquisition Metrics 284

The Daily Egg

JANUARY 11, 2024

IVR surveys are a set of pre-recorded automated questions customers can answer via voice or phone keypads. Aside from the benefits IVR. The post 8 IVR Survey Tips: Get Vital Feedback Instead of Noise appeared first on The Daily Egg.

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Tom Tunguz

JANUARY 11, 2024

The 10x programmer - engineers whose prodigious productivity and perspicacity change the arc of a business. But what about a 10x AE? A salesperson who books 10x more business than their next closest peer. 10x engineers use their knowledge of technology to achieve astounding feats. Why wouldn’t the same idea apply to sales? With AI, we will start to see sales outliers who meaningfully outperform & break quota expectations.

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Compensation AI Engineering Technology 196

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. Back in 2015, when didn’t have the data or NRR or GRR of 115 public SaaS companies. The number one insight back then was to put a person on it. Now, in 2024, we’re in the age of efficiencies, and we’re rethinking whether we should put more people on it or tolerate more churn and issues because we want to be cash flow positive.

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Sales Hiring Customer Success Scale AI 266

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

USIO

JANUARY 12, 2024

REFERRAL PARTNERSHIP ANNOUNCEMENT In the ever-evolving landscape of app technology and integrated payments, partnership referrals play a pivotal role in driving progress and creating synergies that benefit businesses and end-users alike. One such dynamic collaboration is the partnership between Usio and CodigoDelSur. The Vision Behind the Partnership Usio, a leading player in the fintech space, and CodigoDelSur , a renowned software development company, have joined forces with a shared vision of

Payment Solutions 130

Payment Solutions Payments Payment Services Mobile 130

The Daily Egg

JANUARY 8, 2024

Successful organizations know that the more interconnected their communication channels are, the better they can perform overall. With UCaaS (Unified Communications as. The post 10 Standard UCaaS Features + 7 Cutting-Edge Capabilities appeared first on The Daily Egg.

Communication 276

Communication 276

Tom Tunguz

JANUARY 8, 2024

Measuring engineering productivity is a Gordian knot. How does a manager measure the performance of an engineer? Lines of code, like lines of a blog post aren’t a good metric. Most of the time, short, direct prose is better than verbose or lengthy sentences that carry on forever because they haven’t been edited & really ought to be, but someone was rushing or forgetful, & they lose the reader along the way.

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Software Engineering Software Review Engineering Software 180

SaaStr

JANUARY 9, 2024

So much has changed the past few years on the people side in SaaS and tech. Perhaps the biggest change though is how many folks want to manage a team, versus do the work themselves. The 1000+ unicorns of Covid fueled this, with ample capital to hire, hire and hire. And so did a bit of laziness that creeped into many of us during the past few years.

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Sales Hiring Interviewing Startup Customer Success 268

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

The Moz Blog

JANUARY 9, 2024

When done correctly, digital public relations enables brands to elevate their presence in online news publications while boosting website authority with a relevant, growing backlink profile. Learn more in this article.

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Branding Sales 108

The Daily Egg

JANUARY 10, 2024

TCP (Transmission Control Protocol) is a transport layer network protocol that is essential to how computers communicate. It’s commonly used for sending. The post What is TCP and Why Is It Too Reliable for Making Calls? appeared first on The Daily Egg.

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Transportation Communication 274

Kellblog

JANUARY 7, 2024

Thanks to Frank Slootman , blowing up customer success (CS) teams is quite in vogue. “We don’t believe companies should have a separate customer success function. The first thing we did when Frank joined Snowflake was we blew up the customer success function. You are either going to do support, sales, or professional services. Customer success is not accountable for anything.” — Mike Scarpelli , Snowflake CFO “The alternative strategy is to declare and constantly reinforc

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Customer Success Sales Hiring Benchmarks Churn 107

SaaStr

JANUARY 12, 2024

So what were the best attended and most upvoted SaaStr Workshop Wednesdays ? The ones you actually just have to catch up? The 2023 list below! And sign up for FREE Workshop Wednesdays here. The Impact of Generative AI on Software : Where Opportunity Will Exist for Software Startups with Redpoint Ventures with Tomasz Tunguz, Former Managing Director @ Redpoint Ventures How to Grow Revenue Faster with Sam Blond, Partner @ Founders Fund 10 Things That Always Work in SaaS Marketing with SaaStr wit

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Generative AI Scale Compensation AI 259

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SaaS

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. However, several complex types of risks come along with this. Not only must PayFacs safeguard themselves and their clients against potential threats like fraud or cybersecurity breaches but also ensure PCI compliance , customer due diligence, and adherence to card regulations.

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Merchant Services Payfac Payment Services SaaS Payments 88

The Daily Egg

JANUARY 12, 2024

Interactive Voice Response (IVR) payments allow customers to handle purchases and pay bills by interacting with an automated system. This means your. The post How To Set Up IVR Payment Without Storing Credit Card Data appeared first on The Daily Egg.

Payment Methods 272

Payment Methods Payment Solutions Data 272

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. In-app strategies for converting free or trial users to paying customers.

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Acquisition Strategy Social Media Underperforming Technical Team 104

SaaStr

JANUARY 7, 2024

Dear SaaStr: Does Anyone Regret Being an Entrepreneur? No, but there are laments. The thing is, successful entrepreneurs generally speaking, can only do that — be successful entrepreneurs. Why? Why can’t they go work for someone else, collect a huge paycheck, whatever — afterwards ? I think the reason is that being a successful entrepreneur actually re-wires your brain.

Technology 257

Technology Revenue Leadership 257

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

Pricing

The Moz Blog

JANUARY 12, 2024

Conversion Rate Optimization doesn't happen in a vacuum. All the different marketing initiatives that we do impact each other. Knowing a little bit about CRO will help you and will go a really long way.

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Marketing 103

The Daily Egg

JANUARY 9, 2024

Outbound Interactive Voice Response (IVR) systems are transforming business-customer interactions by automating tasks like appointment reminders and payment confirmations. This frees up. The post How an Outbound IVR Relieves Reps of the Most Tedious Tasks appeared first on The Daily Egg.

Payment Solutions 270

Payment Solutions Business 270

User Pilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. A seamless onboarding experience , thus, creates the right first impression, setting you up for success.

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Onboarding Payment Services Customer Success Payment Solutions 102