BetterCloud

OCTOBER 16, 2020

Last month, Tommy Donnelly joined BetterCloud as the first chief information officer in company history. He joined the organization after 17 years with Bullhorn (formerly PeopleNet), where he began his career as a QA tester and rapidly climbed the ranks. Most recently, he served as the SVP of Global Security and Information Productivity at Bullhorn, where he managed several teams and a staff of 48 employees.

Travel 52

Travel Leadership Technology Interviewing 52

The Daily Egg

OCTOBER 16, 2020

As a field service provider, daily operations are hectic to say the least. But an excellent field service team functions like a well-oiled machine in which everyone knows what to do, where to go, and when to do it. Their secret? Field service management software. It exists to help streamline, automate, and optimize your business […]. The post Best Field Service Management Software appeared first on The Daily Egg.

Software Review 349

Software Review Software Management Business 349

SaaStr

OCTOBER 16, 2020

How do you compete in a tough marketplace with thousands of other competitors? Adam Blitzer, EVP & GM, Marketing Cloud Salesforce and former VP, Marketing @ Pardot, shares insights from launching a company in the already crowded marketing automation space and zig-zagged the way to market leadership. The truth is, sometimes things are just out of your control.

Scale 224

Scale Marketing Engineering Leadership 224

Andreessen Horowitz

OCTOBER 16, 2020

The back-to-school season has been a challenging process for teachers, parents, and students across the country. While some have embraced the freedom of learning at their own pace (in their own space), many have struggled. The pandemic has cast the … The post Edtech’s Answer to Remote Learning Burnout appeared first on Andreessen Horowitz.

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Education 145

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Payments

Neil Patel

OCTOBER 16, 2020

Google AdWords can be both exciting and terrifying. If you get it right, AdWords could totally transform your business by driving high traffic , generating more leads and revenue, and boosting sales. But if you get it wrong, you‘ll end up spending thousands of dollars and get absolutely nothing in return. Let’s consider the following statistics: Google ads produce 3.5 billion interactions every day.

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Consulting Sales Hiring Technical Review Advertising 111

Nimble - Sales

OCTOBER 16, 2020

There’s no shortage of options when it comes to automating business processes. Integration tools like Zapier and Unito are making automation easy and inexpensive – especially when compared to the effort of building brand new features into an existing software product. There’s also no shortage of reasons for automation. Manual operations are prone to errors […].

Business 95

Business Branding Software 95

Zuora

OCTOBER 16, 2020

About five years ago I bumped into Greg Hywood at the airport. Greg was then the CEO of Fairfax Media […]. The post Why Disney’s Reorganization is a Lesson for Every Media Company appeared first on Zuora.

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SaaS Metrics

OCTOBER 16, 2020

We can’t say that the film photography is widely popular. By the advent of digital photography, we are legitimately leaning towards it. Since digital photography is rather easy and faster we are inclined to opt for it. Although digital photography is undoubtedly the most popular, there are a handful of people who loves film photography. So, it is safe to say the film photography is moderately getting popular these days.

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SaaStr

OCTOBER 16, 2020

Ep. 385: Paul Rosania is the Founder & CEO @ Balsa, the company that recognizes that builders move the world forward and so they are building the best second screen for builders, integrating tools you already use like Jira, GitHub, and Figma. Coming out of stealth today with their seed round being led by Andrew Chen @ a16z and joined by former CPO @ Slack, April Underwood, Chapter One’s Jeff Morris Jr and then of course, 20VC Fund.

CTO Coach 172

CTO Coach Sales Hiring Software Review CTO Hire 172

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

SaaS Metrics

OCTOBER 16, 2020

Although online casino gaming opens the avenue for generating a significant amount of cash, one must also be cautious while proceeding with the same. This is why you need to be mindful of various mistakes that can hamper your overall gameplay. This article provides you with some of the prevalent pitfalls newbies have to deal with when they are just starting out with Tropicana online casino.

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SaaStr

OCTOBER 16, 2020

If your competition doesn't offer phone support, But you do … Watch your NPS eclipse theirs, all things being equal. Isn't that worth a few bucks? — Jason BeKind Lemkin (@jasonlk) October 16, 2020. We’ve talked quite a bit on SaaStr about Customer Success, and there’s a very specific reason for it. It’s one of the most non-obvious drivers of revenue growth in Years 3, 4, 5 and beyond of your SaaS start-up.

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B2C Customer Success Customer Support Churn 310

SmartKarrot

OCTOBER 16, 2020

70 percent of the clients churn away from a company when faced with poor customer service. In SaaS industries, customer attrition is preferably the worst nightmare they want to steer away from. Although, it might look inevitable to have a zero attrition or churn rate. Nonetheless, there are a few factors that fill the hairline gap between a failed business and a successful one.

Artificial Intelligence 10

Artificial Intelligence Churn Customer Lifetime Value Forecasting 10

SaaStr

OCTOBER 16, 2020

A few years back, we did an extra “Day 0” AMA session at SaaStr Annual with Christoph Janz of Point 9 Capital and several hundred founders came. One asked what were top moats are in SaaS. At the time, I didn’t have a great answer. A lot of SaaS apps don’t really have moats, I thought. But that’s wrong. Let’s take a look at moats in SaaS: Brand.

Enterprise 359

Enterprise Branding Onboarding SaaS 359

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless) prize of bragging rights and SaaS street cred. This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference.

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Scale Customer Success SaaS Payments Sales 98

Neil Patel

OCTOBER 16, 2020

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Marketing campaigns get more complex by the day. Which… is great news for the consumer experience but a nightmare for you as a marketing manager handling thousands of moving parts (and countless employees) on a daily basis. To put it lightly, there’s a lot going on behind the scenes.

Software Review 145

Software Review Scale Software Marketing 145

SmartKarrot

OCTOBER 16, 2020

It is not hard to comprehend that customers are the backbone of any successful business. They are the core reason for any business to exist. All the business processes that you implement towards your company’s growth don’t mean a thing if your customer base is not growing. Customers can either stop your business or take it to the greater heights. Business owners have been pondering on this concern for ages – how to grow the customer base.

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Retention Social Media Customer Success Acquisition 10

Neil Patel

OCTOBER 16, 2020

QR (Quick Response) codes remain a creative way to drive traffic and connect with your audience. But are they still useful in today’s ultra-digital era? Or have they gone the way of flip phones and pagers? As it turns out, QR codes are still a valuable tool for marketers. In fact, QR usage grew 28% from 2018 to 2019. But, QR codes are not right for every company.

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Marketing Trends Innovation Branding 145

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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