OpenView Labs

AUGUST 13, 2020

Sure, customer success (CS) teams are on the front lines of preventing churn. But CS can only do so much and they’re busy creating value in a number of other ways: ensuring satisfaction and referrals, collecting customer insight, catalyzing expansion opportunities and freeing up account executives (AEs) to focus on new business. Ultimately, making customers succeed is a business-wide responsibility that requires contributions from each function.

Churn 57

Churn Customer Success Advertising Retention 57

Predictable Revenue

AUGUST 13, 2020

Why working from home improves work/life balance, helps get salespeople promoted based on performance not politics, and stops managers from watching over your shoulder. The post Why sales teams should WFH, permanently with Gabriel Moncayo appeared first on Predictable Revenue.

Sales 264

Sales Revenue Management 264

SaaStr

AUGUST 13, 2020

We’re just a few weeks away from SaaStr Annual 2020 at Home on September 2-3. Our incredible line-up includes. CEO of Mailchimp. CEO of $20b ZoomInfo. CEO of Stackoverflow. CEO of YCombinator. COO of Github. CPO of Zendesk. CPO of Asana. CMO of Twilio. CMO of Snowflake. VPE of Slack. VPE of Twitter. and 100s more!! And a keynote pass is FREE!!

Startup 211

Startup SaaS 211

Intercom, Inc.

AUGUST 13, 2020

Yesterday we launched powerful upgrades to the Intercom platform for support teams. Teams can now use Intercom to efficiently provide conversational support for all types of questions, from simple ones to the most convoluted ones. This launch is a meaningful one for us because our Support team partnered hand in hand with the Product team to develop many of the features.

Metrics 211

Metrics Trends Data Management 211

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Neil Patel

AUGUST 13, 2020

Digital marketing covers everything from SEO and content marketing to email campaigns, social media strategy, and video marketing too. With new digital marketing companies popping up left and right offering a bit of everything (and truly speaking to no one), it’s no surprise you’re having a hard time finding the right one. . The best thing to do is narrow down your options by bypassing those digital marketing companies trying to do too many things at once.

Social Media 145

Social Media Marketing Advertising Content Marketing 145

Divestopedia

AUGUST 13, 2020

Do buisness owners value the work of an investment banker? This first comprehensive study quantifying their value explores what business owners truly think.

Investment 109

Investment Business 109

Chart Mogul

AUGUST 13, 2020

Self-service analytics products are challenging the status quo of building versus buying data solutions, and changing how data teams work. ChartMogul’s CEO, Nick Franklin, shares his observations on how they’re shaping the future of data. As more self-service analytics products enter the market, data professionals are choosing to buy vs build more than ever.

Startup 98

Startup Data Mobile SaaS 98

OpenView Labs

AUGUST 13, 2020

Last week, I wrote about our inbound go-to-market motions at ZoomInfo. In case you missed it, our performance-based approach results in nearly 60% of our revenue. We refine and refine as much as we can, applying learnings in real-time, based on outcome-powered lead scoring and routing to scoring a rep’s performance. We’re able to ask for reps to commit to that motion, and in return we provide an infrastructure that helps our company win and our employees grow.

Scale 82

Scale Sales Hiring Sales Investment 82

Sales Hacker

AUGUST 13, 2020

The post The Link between Sales Happiness, Performance and Technology appeared first on Sales Hacker.

Technology 91

Technology Sales 91

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

The Daily Egg

AUGUST 13, 2020

Electronic medical record (EMR) systems are a crucial component of modern medical practice operations. These tools make it easier to document patient records, prescribe medications, order labs, and view results. The best EMR systems even have features for managing appointments, patient billing, and more. EMR systems are also known as EHR (electronic health records) systems. […].

Systems Review 72

Systems Review Management 72

Chart Mogul

AUGUST 13, 2020

Self-service analytics products are challenging the status quo of building versus buying data solutions, and changing how data teams work. ChartMogul’s CEO, Nick Franklin, shares his observations on how they’re shaping the future of data. As more self-service analytics products enter the market, data professionals are choosing to buy vs build more than ever.

Startup 52

Startup Data Mobile SaaS 52

ProfitWell

AUGUST 13, 2020

"Whenever I meet a successful CEO, I ask them how they did it. Mediocre CEOs point to their brilliant strategic moves or their intuitive business sense or a variety of other self-congratulatory explanations. The great CEOs tend to be remarkably consistent in their answers. They all say, 'I didn’t quit.'" – Ben Horowitz. Today, we're learning a thing or two about hard things from Ben Horowitz, one of the world's most renowned technology entrepreneurs.

Payments 52

Payments SaaS Payments Payment Methods Underperforming Technical Team 52

SmartKarrot

AUGUST 13, 2020

Building trust is not a quick task. It takes effort, it takes time, and it also takes a few tricks up your sleeve to earn customer trust. In the customer success industry, building trust is extremely important. The trust between a customer and a company is just as significant as it is for any other relationship. When you genuinely connect with your clients, you can create multi-dimensional brand loyalty.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Business 10

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Payments

Intercom, Inc.

AUGUST 13, 2020

?. But long gone are the days of one-size-fits all marketing. The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. Where once brands could control what was said of them, today’s customers are well-placed to talk back and to one another – on any platform. Nowhere is this shift in power from brands to customers more apparent than on the internet’s favorite public playground: social media.

Scale 209

Scale Branding Social Media Technical Review 209

SmartKarrot

AUGUST 13, 2020

Role: Senior Customer Success Manager Location: Remote, Eastcoast, US Organization: Karat As a Senior Customer Success Manager, you will deliver the hiring and analytical expertise that makes it possible for clients to transform their hiring process into a competitive advantage. You will build trusted and deeply consultative, long-term partnerships with key accounts by delivering measurable value through data and insights.

Customer Success 10

Customer Success Sales Hiring Construction Consulting 10

Unbounce

AUGUST 13, 2020

“You’ve got to do more with less.” If you’re running a small business or marketing agency, this isn’t some theoretical paradox or Goblin King riddle —this is actual advice you’ll hear on how to grow your revenue. The fastest way to scale up is to take on more clients and customers. But somehow you have to do that without taking on more expenses or sacrificing on the work you’re already delivering.

Consulting 145

Consulting AI Machine Learning Artificial Intelligence 145

ProfitWell

AUGUST 13, 2020

Good Better Best is a weekly deep dive on pricing and packaging strategies written by Rob Litterst , who helps head up our pricing team. Each issue features analysis of a specific packaging case study readable in 5-10 minutes. If you’re in tech or follow it closely, you likely know about Notion. The all-in-one workspace has been the talk of Product Managers everywhere.

Pricing 52

Pricing Acquisition Interviewing Strategy 52

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Revenue

Nimble - Sales

AUGUST 13, 2020

As a single marketer, an online marketing agency, or even a business owner who needs to automate leads generation from LinkedIn, there’s a high chance you’d have encountered LinkedIn automation challenges. Today, we will discuss some of these challenges and their solutions. Social media marketing will always need automation at some point to achieve enhanced […].

Social Media 97

Social Media Marketing Business 97