User Pilot

JUNE 19, 2023

User engagement is one of those terms that everyone knows but only a few fully understand. What does it mean to engage a user? Let’s explore 12 strategies to boost user engagement on your app and increase conversions, retention, loyalty, and ultimately, product growth. What is user engagement?

Engagement 80

Engagement Strategy AI Search AI 80

User Pilot

OCTOBER 22, 2023

A primary goal of customer success teams at SaaS companies is to drive user engagement. Whether in the context of new customer activation, upselling premium features, or reducing churn, strong user engagement is a clear indicator of customers’ ongoing commitment to your product.

Engagement 94

Engagement SaaS Onboarding Marketplace as a Service 94

User Pilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your retention analytics needs. Looking for a Better Alternative for Retention Analytics?

Software Review 52

Software Review Retention Technical Review Systems Review 52

Chart Mogul

JUNE 1, 2023

Companies with best-in-class retention grew at least 1.8x In an uncertain market, customer retention is key. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. What is customer retention?

Retention 90

Retention Metrics Benchmarks SaaS 90

User Pilot

JANUARY 16, 2023

Features to look for in customer retention software: Analytics and tracking. User Engagement. Access to the right churn software can boost your retention game because you’ll find and address churn risk quickly. User engagement. User engagement tools allow you to engage new and existing customers.

Software Review 102

Software Review Churn Retention Software 102

BrightBack

FEBRUARY 6, 2020

In this report, we've surveyed over 400 subscription businesses to better understand how the industry is approaching and prioritizing customer retention. We found subscription companies have completed a shift in focus toward retention over acquisition, but still struggle to execute and engage their customers across teams and systems.

Retention 120

Retention Subscription Payment Features Payment Methods 120

User Pilot

APRIL 29, 2023

That’s why you need to follow the best practices to design an engaging onboarding experience that retains users. Onboarding tactics should vary based on the user’s context, whether they clicked on a free trial button on the website or downloaded the app from the store. There’s no one-size-fits-all solution.

Onboarding 82

Onboarding Retention Mobile Engagement 82

User Pilot

MARCH 11, 2024

Looking for an effective user engagement analysis tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your user engagement analysis needs. Set up your metrics to measure growth and retention.

Software Review 52

Software Review Technical Review Engagement Systems Review 52

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

User Pilot

DECEMBER 15, 2023

Looking for a good user engagement tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for user engagement on review sites, but they don’t make the choice any easier. Get a Userpilot demo for user engagement and drive your product growth code-free.

Engagement 52

Engagement Software Review Technical Review Underperforming Technical Team 52

GetUplift

SEPTEMBER 27, 2021

Clearly, the case has been made for focusing on customer retention. There’s one very simple concept we need to internalize though before we dive into understanding strategies for customer retention. Gusto, a payroll tech company, is a good example of how changing consumer habits improves customer retention and loyalty.

Retention 89

Retention Strategy Sales Social Media 89

Payrix

MARCH 27, 2024

Build loyalty through flexibility Robust omnichannel engagement strategies — with integrations, payment channel options, and customer experience optimization That’s not insignificant. Merchants can deliver a consistent, frictionless experience and drive retention by giving customers one more reason to return.

Payments 130

Payments Merchant Services Payment Methods Payment Solutions 130

User Pilot

OCTOBER 30, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? There are plenty of tools for user engagement analysis on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

NOVEMBER 26, 2023

Looking for a good user engagement tool and wondering which one of Pendo, UserGuiding, and Product Fruits is the best option for your SaaS company? There are plenty of tools for user engagement on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Engagement 52

Engagement Software Review Onboarding Mobile 52

User Pilot

NOVEMBER 28, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for user engagement analysis on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Engagement 52

Engagement Software Review Technical Review Scale 52

Neil Patel

DECEMBER 8, 2020

In this article, we’ll discuss why the most successful mobile ads are the ones that promote audience engagement. Then you’ll see how to use your ads to promote engagement. And finally, you’ll discover how to promote the right engagement to set yourself up for future conversions. What is Mobile Engagement?

Mobile 145

Mobile Payment Methods Engagement Social Media 145

User Pilot

JANUARY 29, 2021

An excellent user engagement strategy can have a ripple effect on what product marketers’ care the most about: Make your users see the value of your product and its features during the free trial. What if you could implement a simpler engagement strategy tied directly to your product’s core feature? What Is User Engagement?

Engagement 98

Engagement Strategy Onboarding Sales Hiring 98

CustomerSuccessBox

MARCH 11, 2022

Read on further about Customer Loyalty vs Customer Retention! You’ve to ensure the customers come to you again and again – so that leaves you with an option to retain the existing customers and that’s customer retention! Let’s dive to see what distinguishes customer retention from Customer loyalty.

Retention 52

Retention Customer Lifetime Value Branding Onboarding 52

User Pilot

SEPTEMBER 1, 2021

This blog post is all about building the perfect engagement funnel so you can increase your activation rate. When you engage with your users focus on showcasing value, make resources available to them and help them when they get stuck. More activation = more retention. Because their engagement funnel was leaky.

Engagement 80

Engagement Onboarding Retention Sales 80

User Pilot

MAY 11, 2024

Unfortunately, Heap has a steep learning curve, lacks a customer engagement layer, and features a fairly limited segmentation feature. Try Userpilot and Take Your User Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is Heap? Heatmaps : Use heatmaps to identify high-engagement areas on a page or screen.

Engagement 86

Engagement Pricing Retention Scale 86

Intercom, Inc.

FEBRUARY 22, 2018

And it correlated the best with long-term retention. The second set of experiments was around educating people on how to re-pin, and the value of a re-pin, and that did actually increase the activation and retention for the business. If I’m going to engage in this new thing, it better make me look good.” That did not work.

Onboarding 194

Onboarding Retention Education Acquisition 194

CustomerSuccessBox

APRIL 19, 2021

The real skill behind customer retention is helping customers achieve success. Customer behavior analytics is becoming increasingly an important metric across all industries to understand, engage and retain customers. Keeping a tab on what parts are activated and what is not, can greatly impact your b2b saas customer retention. .

Retention 52

Retention Data Systems Review Technical Review 52

User Pilot

JULY 19, 2021

You have to engage with them at various stages in their user journey for a great customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. In this article, we look at how Customer Engagement Platforms benefit SaaS companies.

Engagement 96

Engagement Scale Onboarding Customer Support 96

User Pilot

MAY 6, 2024

The right user onboarding flow won’t only ensure more users understand how to use your product, but it will also keep them engaged. TL;DR The benefits of an effective onboarding process include enhanced user experience, increased adoption rates , boosted retention , and reduced support costs.

Onboarding 96

Onboarding Engagement Software Review User Experience 96

Intercom, Inc.

JUNE 14, 2022

As a branch of behavioral analytics, customer cohort analysis organizes users into subsets in order to better monitor customer behaviors and user engagement. Analyzing trends in cohort behavior is a useful way to improve retention and continue providing value to different groups of users. What is a customer cohort?

Onboarding 118

Onboarding Retention Trends Engagement 118

User Pilot

MAY 26, 2024

Key takeaways The marketing funnel in B2B SaaS guides potential customers from awareness to customer retention , focusing on streamlining the customer journey through various stages, including TOFU, MOFU, and BOFU. Middle of Funnel (MOFU) : Engagement stage where prospects acknowledge their needs and seek solutions.

Marketing 52

Marketing Software Review Systems Review B2B 52

SaaStr

SEPTEMBER 5, 2022

These companies are characterized by being product-led; in other words, conversion, retention, and growth are led by the product itself. Customers are impatient, and the time from product download to demonstrated value may take too long. . Just this small touch can warm people up before they start engaging with the product.

Sales Recruiting 235

Sales Recruiting Business Pricing Churn 235

ChurnZero

APRIL 8, 2020

How Online Communities Create Customer Advocacy and Retention. Not only is advocacy a boon for your overall retention rates, but as Marketing Insider Group puts it, it can also be your “secret marketing weapon.”. . Engage customers with rewards, badges, and gamification features. developing customer advocacy is a must.

Retention 81

Retention Software Review Customer Success Churn 81

Intercom, Inc.

SEPTEMBER 22, 2022

Today, we’re launching a completely refreshed guide to help you activate, engage, and retain more customers in the modern age. In addition, due to economic uncertainty, company after company is tightening their tool budget, making it more valuable than ever to hold onto, nurture, and engage the existing customers you already have.

Onboarding 118

Onboarding Churn Engagement Retention 118

Valuize Consulting

FEBRUARY 10, 2022

Is Your Net Dollar Retention Engine Operating At Peak Efficiency? The process of achieving best-in-class Net Dollar Retention (NDR) is akin to running a well-oiled machine. Because all of these cogs are dependent on each other, this system must be integrated and interconnected to drive best-in-class Net Dollar Retention.

Retention 52

Retention Scale Technical Review Systems Review 52

Valuize Consulting

APRIL 28, 2022

While some churn is expected, it must be kept at a manageable level in order to maintain a healthy customer retention rate. This will empower your organization to drive market-leading Net Dollar Retention (NDR). Download The ValueXperience Whitepaper. The more your business grows and expands, the more churn you’ll experience.

Churn 52

Churn Retention Scale B2B 52

Valuize Consulting

MARCH 10, 2022

If your company wants to drive best-in-class Net Dollar Retention (NDR) and has Annual Recurring Revenue (ARR) under the influence, if not direct management, of partners , it’s time to enable and equip your partner channel with the competencies required to create measurable value for the customers they manage. Customer Value Verification.

Scale 52

Scale Retention Scaling Government 52

User Pilot

MAY 9, 2024

TL;DR Amplitude Analytics is a product analytics platform best known for its superb event-tracking and digital analytics capabilities used in conversion optimization and customer retention. Heap is a digital analytics platform with tools that facilitate digital experiences, user journeys, conversions, feedback, retention, and other tools.

Payment Services 81

Payment Services Payments Payment Solutions SaaS Payments 81

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Software Review 112

Software Review Scale Customer Success Innovation 112

Neil Patel

DECEMBER 11, 2022

You can also send out targeted messages, for example, when a customer: Submits a form to download your white paper, video, case study or other free item. Behavioral marketing is designed to act on those choices with the kind of engagement that increases conversion rates, grows profits , and vastly improves customer retention.

Marketing 131

Marketing Sales Funnel Retention Branding 131

User Pilot

MARCH 21, 2024

They help you understand your target audience better so you can connect and engage them more easily. Creating customer profiles helps you better understand your target audience, enabling you to attract more product-qualified leads , provide personalized customer service , and drive retention.

Sales Recruiting 90

Sales Recruiting Underperforming Technical Team Interviewing Social Media 90

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Enterprises have a better view of how CS efforts, such as prioritizing customer expansion and retention, directly link to revenue.

Trends 92

Trends Customer Success Machine Learning Artificial Intelligence 92